I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Vis mer
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Our swan fridge of 5 years broke so it was time to buy a new one. We bought the EXACT same fridge/freezer again because I loved the first one so much - however, the changes you've made to your retro... Vis mer
Customer service that actually listened. I dpoke to them about my kettle being dodgy A kettle is an important item in my life.! Swan ( Elle) listened and resolved the issue first time. Outstanding... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktopplysninger
PO Box 3117, ST4 9GD, Stoke on Trent, Storbritannia
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Customer Service
Requested Next Day Delivery which unfortunately didn’t happen. Contacted Swan and dealt with Elle who was very helpful in tracking my order and ensuring it was dispatched the same day. Order received and very happy with it.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi,
Thank you for your feedback! We’re sorry that your next day delivery didn’t go as expected, but we’re pleased to hear that Elle was able to assist you quickly and ensure your order was on its way.
It’s great to know you’re happy with your purchase, and we appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Issue with the delivery (Evri) shock
Issue with the delivery (Evri) shock, but sorted by Alison in customer services after one email, very happy with the service I received
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Caroline,
Thank you for your feedback! We’re sorry to hear there was an issue with the delivery, but we’re delighted that Alison was able to resolve this quickly for you.
We’ll be sure to pass your kind words on to her, and we’re really pleased to hear you’re happy with the service you received.
Thanks again for taking the time to share your experience.
Tanya - Customer Service Operations Manager
I rang customer service on Monday 16th…
I rang customer service on Monday 16th March I spoke to a gentleman called Martin and after a few emails backwards and forwards by Tuesday lunchtime my problem was sorted thanks to Martin I cannot thank you enough THANK-YOU
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Patrick,
Thank you so much for your wonderful feedback! We’re delighted to hear that Martin was able to assist you and resolve your issue so quickly.
We’ll be sure to pass your kind words on to him, he’ll really appreciate it. It’s great to know you had such a positive experience with our team.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service, faultless
I had to contact Swan customer service when my dehumidifier developed a fault. Zoe listened to my issues and sorted them in a very swift and professional manner. My entire experience was faultless. I am very impressed, and will happily purchase from Swan in the future thanks to Zoe
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Fiona,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Zoe was able to assist you swiftly and professionally, and that your experience was faultless.
We’ll be sure to pass your kind words on to her, she’ll be delighted! It’s great to know you feel confident purchasing from Swan in the future.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service.
I managed to easily contact Swan Customer Service by email about my kettle having stopped working. The responses were very quick and extremely helpful.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi,
Thank you for your kind feedback! We’re delighted to hear that you were able to contact our team easily and that you received quick and helpful support regarding your kettle.
We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Swan about a replacement…
I contacted Swan about a replacement for a broken part.
Joseph of customer service answered my query,after supplying him with photos he asked other members of staff to locate the part.He then informed me they would be sending out a replacement.
From the first contact to receiving the part was 2 days.
Swan must be congratulated on all their staff.
Excellent service.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Roy,
Thank you so much for your fantastic feedback! We’re delighted to hear that Joseph was able to assist you so efficiently and go the extra mile to locate the part you needed.
It’s great to know everything was resolved so quickly, and we’ll be sure to pass your kind words on to Joseph and the wider team they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan kettle
Allison was so helpful when I called regarding a kettle that had stopped working, prompt action meant all resolved on the same day with replacement kettle despatched that day, how refreshing to call a company & speak to someone straight away.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Mrs Pamela Hands,
Thank you so much for your fantastic feedback! We’re delighted to hear that Allison was able to assist you promptly and get your replacement kettle dispatched the same day. We’ll be sure to pass your kind words on to her, she’ll be thrilled!
It’s wonderful to know you had a refreshing experience contacting our team, and we really appreciate you taking the time to share it.
Kind Regards,
Tanya - Customer Service Operations Manager
Rapid response by email
Rapid response by email
Knowledgeable and effective staff
Most impressed
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi David,
Thank you for your kind review!
We’re delighted to hear that you were impressed with the rapid email response and the support provided by our knowledgeable team. Providing helpful and efficient service is something we always strive for, so it’s great to know we delivered a positive experience for you.
Thank you for taking the time to share your feedback, it’s very much appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
The company support was great
The company support was great, specially Allison that provided me with a step-by-step process that I followed to solve my issue. The product (Swan Alexa Kettle) is great and it's working quietly and paired to my systems!
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi,
Thank you for your wonderful review!
We’re so pleased to hear that Allison was able to guide you through the process with clear step-by-step support and help resolve your issue. It’s great to know that your Swan Alexa Kettle is now working well, running quietly, and successfully paired with your system.
I’ll be sure to pass your kind feedback on to Allison, she’ll be delighted to hear it. Thank you for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Very helpful.
Swan were quick to respond to my message and couldn't have been more helpful.
Great communication with the customer service agent who was polite, respectful and professional.
I am very happy with how Swan dealt with my query.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi,
Thank you for your lovely review!
We’re really pleased to hear that our team was able to respond quickly and assist you with your query. It’s great to know that you experienced clear communication and that our customer service agent was polite, respectful and professional throughout.
Your feedback means a lot to us, and we’re delighted that you’re happy with how your enquiry was handled. Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Purchased a Swan Airfryer from a…
Purchased a Swan Airfryer from a catalogue sadly missing the instruction manual, so never able to use. Swan have gone out of their way with no model number and sent the correct manual, can't wait to use now I have instructions. Swan so helpful and prompt to respond when spent months trying with catalogue company and got no further.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Angie,
Thank you for your great review!
We’re really pleased to hear that our team was able to help you track down the correct instruction manual for your Swan air fryer, even without the model number. We understand how frustrating it can be not being able to use a new product, so it’s wonderful to know we could help get things sorted for you.
It’s great to hear that the team were helpful and quick to respond, and we hope you enjoy using your air fryer now that you have the instructions. Thank you for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Leaky Teasmade but outstanding customer service.…
Although the Swan Teasmades have proven to be leaky - 3 in total and all within 2 years of purchase - the service we received ( from Courtney and Alison) was outstanding with our most recent purchase. They provided a prompt, efficient response to my email and we have received a replacement Teasmade within days. The product may have an inherent leakage/seal problem, but customer service is first class
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Cheryll,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your Teasmades, but we’re really pleased that Courtney and Alison were able to assist you and provide a prompt replacement. Delivering efficient and supportive customer service is very important to us, so it’s great to know the team were able to help resolve things quickly.
We also appreciate you highlighting the product concerns, as feedback like this is valuable and helps us continue to review and improve our products. Thank you again for your comments and for recognising the efforts of our customer service team.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptionally helpful
My air fryer had stopped working and was out of warranty - I had contacted Swan to work out what part needed replacing, however, I then discovered that it was actually covered by a 2 year guarantee after all and I was sent a whole new one.
Julija was truly exceptionally helpful and very efficient, thank you for her knowledge and her kind understanding.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Susan,
Thank you for your lovely review!
We’re so pleased to hear that your air fryer was still covered under the two-year guarantee and that we were able to arrange a replacement for you. It’s great to know that Julija was able to assist you so efficiently and provide helpful, understanding support throughout the process.
I’ll be sure to pass your kind words on to Julija, she’ll be delighted to hear your feedback. Thank you for taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Not good at all
I needed a new seal for my swan retro fridge freezer. After much to-ing and fro-ing I eventually bought a replacement from their website. When it arrived it was for the small freezer rather than the fridge. I was also told I couldn't purchase the part from themselves as I hadn't bought the fridge freezer from them directly. I then had a ridiculous time talking to Very (who I didn't purchase it from) but the company I had purchased it from appears to be no more. Not very good experience at all. Have ended up having to buy a new fridge freezer for want of a seal. The part is still sold as a fridge seal - don't be fooled by it.Ridiculous.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Judy,
Thank you for your feedback.
As we’ve already explained via email, the model you mention is not one we manufacture, which is why the replacement part didn’t fit. We always aim to provide the correct parts for our own products and encourage checking compatibility before purchase.
We understand this was frustrating and regret the inconvenience caused.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
I had an issue with an item i purchased in October. Kai was extremely helpful in getting my item replaced. Looking forward to receiving it. Great customer service
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Liz,
Thanks so much for the wonderful review! We're delighted to hear Kai was able to help and provide a great experience. Your feedback means a lot to us.
Kind Regards,
Tanya - Customer Service Operations Manager
Allison was a huge help organising my…
Allison was a huge help organising my replacement. Friendly and helpful manner made it a smooth experience.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Ruth,
We really appreciate your kind review! It's great to hear that Allison provided such helpful support. We’re proud of our team and feedback like yours means a lot.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service very clear…
Great customer service very clear regarding information needed and very quick to resolve
Thankyou
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Mollie,
We really appreciate your kind review! It’s great to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
I have a swan kettle and cant find a…
I have a swan kettle and cant find a lid replacement. Can you help?
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi,
Thank you for your review.
It looks like you may be looking for assistance with a spare part.
Our customer service team would be happy to help with this, please contact us at customerservice@swan-brand.co.uk with the details of the part you need and they will assist you further.
We look forward to helping you.
Kind Regards,
Tanya - Customer Service Operations Manager
My Swan cordless vacuum …
My Swan cordless vacuum is no longer charging and I contacted the customer service. They were very helpful especially Diane and sorted out a replacement for me.which is now being dispatched. The process was very straightforward and quick. I do hope my new cordless vacuum lives up to its expectations. The previous one I had is discontinued
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Frances,
Thank you for your review. It’s lovely to hear that Diane was able to assist in arranging your replacement and help resolve the issue for you. Your feedback means a lot to us and we’ll be sure to share it with her.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service from Holly.
Excellent customer service from Holly.
Resolved my issue within a day, gave very clear and concise advice.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi,
Thank you for your fantastic 5-star review! We're delighted to hear that Holly was able to provide clear and concise advice. We'll be sure to pass your kind feedback on to her. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
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