The wine was superb but it took 2 weeks to arrive, from a UK address on the other side of London, a distnace even I, a 70 year old, could cycle in an afternoon
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just bought our second case of 'Devoto Appassimento'. Really nice red wine that will suit most people as, given the alcohol content, (15%) it is sweeter than many other reds. Reasonable deliver... Vis mer
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Great wine! Good price However, delivery was way too slow. I had to wait two weeks. The only criticism I have. Speed up your delivery times and I shall order again.
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I used this service for the first time and have been delighted by the quality of the wine and the quick delivery. I read reviews which complained of slow or late delivery but I was pleasantly surprise... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
An Italian online Wine Shop: great wines, great deals.
Kontaktopplysninger
Italia
- svinando.co.uk
4,1
Bra
918 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Although I enjoy your wines immensely…
Although I enjoy your wines immensely your delivery time isn’t great, sometimes it appears you have forgotten the order, but as I have said I thoroughly enjoy your wines and your customer service.
Thank you
J Thompson
10. juli 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Further to My negative review about lack of…
My negative review about lack of communication was resolved and their reply on Trustpilot did include an apology Just waiting for wine now and if its as good as they say it'll comment further
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Svinando
Thank you for taking the time to update your review and acknowledge our response. We're truly sorry again for the earlier communication hiccup and appreciate your understanding and patience.
We're excited for you to receive your wine soon—and we hope it exceeds your expectations! If there’s anything else we can do in the meantime, just let us know.
Looking forward to hearing your thoughts once you've had a chance to enjoy it 🍷
Satisfied customer
Great product
Great service.Regular updates given. Arrived within time stated and well packaged.
8. juli 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
My order hadn’t been delivered
My order hadn’t been delivered. I emailed the company to tell them and haven’t even had a reply, having paid for the wine up front I am incredibly annoyed with the company
7. juli 2025
Svar fra Svinando
Dear Customer,
Thank you for taking the time to write to us.
We’re sorry to hear about your experience, and we truly understand your frustration. Please know that we attempted to reach you by phone regarding your order, but were unfortunately unable to get through. Therefore, we followed up with an email explaining the situation and providing details about the delivery.
We appreciate your patience and sincerely apologize for any inconvenience caused. Our team is actively working to ensure your package is delivered as quickly as possible.
Kind regards
Giordano Wines Customer Service
Great and easy to navigate through the…
Great and easy to navigate through the website, no to mention great tasting wine.
7. juli 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It took over 2 weeks for the order to…
It took over 2 weeks for the order to arrive and now it seams to take an hour to get the corks out dont know what they are made off!,
27. juni 2025
Svar fra Svinando
Dear Customer, Thank you for your feedback.
We couldn’t reach you by phone, so we sent you an email with the relevant delivery information. We’re sorry to hear that your order took over two weeks to arrive and that you've had trouble with the corks. This is certainly not the experience we aim to provide.
We’ll pass your comments on to our packaging team to review the cork quality, and we truly appreciate you bringing this to our attention.
Kind regards, Customer Service Giordano Wines
No comments required.
26. juni 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine delivered all the way from…
Lovely wine delivered all the way from Apulia. Delivered efficiently by Yodel.
13. juni 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine is simply the best
The wine is simply the best. From ordering to delivery i cannot fault this company
3. juni 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery time is shocking
Delivery time is shocking, 15 days!
The wine however is divine!
31. mai 2025
Svar fra Svinando
Dear customer,
Thank you for your kind feedback regarding the quality of our wines. We are pleased to hear that you are enjoying your selection.
We sincerely regret any inconvenience caused by the extended delivery timeframe.
Kindly allow us to explain that our wines are dispatched directly from our cellars in Italy, and their journey to the United Kingdom involves cross-border logistics, customs procedures, and coordination with local delivery services.
This international process, while carefully managed, may result in a delivery period of up to approximately 14 working days. We understand the importance of timely deliveries and truly appreciate your patience and understanding throughout.
If you have any further questions, please do not hesitate to contact us.
With kind regards,
Customer Service Svinando Wines.
Great wine
Great wine, great price. Delivery time was longer than hoped for but worth the wait.
29. mai 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
You delivered to our old address
You delivered to our old address, having previously delivered to our correct address, something went wrong with your systems or processes and the wine is now delayed by 2-3 weeks
16. mai 2025
Svar fra Svinando
Dear customer,
We sincerely apologise for the delivery error and the resulting delay. It appears to have been a technical issue that caused the parcel to be sent to your old address and we are working to ensure this does not happen again.
As a token of our apologies, we would like to offer you a €10 voucher for your next order. Thank you for your understanding.
Yours sincerely,
Customer Service
Giordano Wines
Parcel was left on my front door on a…
Parcel was left on my front door on a busy road and was not left in designated safe place. It was not there for me to collect. So I did not receive my package
15. mai 2025
Svar fra Svinando
Dear Customer ,
Please accept our apologies—we attempted to reach you by phone but were unable to connect. We’ve sent an email detailing the next steps we plan to take to resolve your issue promptly.
When you have a moment, could you please check your inbox and let us know how you'd like to proceed?
If you have any further questions, please don't hesitate to contact us.
Kind regards,
Customer Service
Giordano Wines
Excellent wine at very reasonable…
Excellent wine at very reasonable price. No point in getting upset about delivery process, it always arrives…. Eventually!
13. mai 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Dette er Trustpilot
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