HP Store Anmeldelser 

In the last week I have placed two orders on the HP Store Web site, each dealt with perfectly. The first order was for an Elite desktop. I also wanted to buy a 45” curved screen as there was a 20% discount if ordered with the desktop. Unfortunately, these were out of stock. A few days later I rechecked and they were back in stock and my discount code still worked so I saved nearly £200. Both orders arrived almost next day. Never had a problem with HP.
I’d love to leave a positive review of the products on the webs site but that function appears to be missing.

I bought a HP cartridge from amazon which i have done for the last 5 years. No issues. On this occasion the printer cartridge was incompatible. when i raised thsi with HP they said it was counterfeit, but would send out a new one to me. as i had bought the cartridge more than 3 months, i could not return to amazon.
they promised to send me a new one, but have since decided to not deal with my complaint adequatley. its now 6 weeks on! terrible service

I have an extended warranty for my HP Laptop, and the service I’ve received has been shocking. My laptop developed a hinge issue after just 5 weeks of ownership and was sent for repair. It came back damaged with dents and scratches, and the same hinge issue was still present. I sent it back again, and after two months, it returned with even more damage and the same problem.

Eventually, HP offered a replacement, but after only 11 months, the motherboard failed. When I requested a refund, HP’s representative, Rabaa Saidi, closed my case and told me to raise a new ticket for the issues they caused. They also offered another repair and a £100 HP voucher. Why would I give them another chance to cause further damage? And what good is a voucher from a company that can’t deliver a reliable product? They continue to hide behind their terms and conditions and couldn’t justify their actions under UK consumer rights and law.

HP is no longer the company it once was. I’ve had multiple laptops and printers from them in the past and, as an IT professional, recommended them without hesitation—no longer.

Avoid.

I bought an HP Envy printer the other day online, it arrived the next day and I had a text to tell me when it would be delivered in good time. It was so easy to install and set up (I have had trouble in the past) and was connected to print from both phone and laptop in super quick time. I have saved so much money in ink (I also enrolled on the Instant Ink programme) and am well pleased all round.

I've had HP PCs for years with no issues. Now, on my <12 month old PC, I've had the internal plastic on 2 USB ports pull out of the PC itself, getting stuck in my external cords and making my USB ports unusable with exposed contacts. HP support will not cover this under warranty and has implied the damage is from inserting devices improperly - which I would understand if it was the case - but it is not. I am always careful and this issue has only arisen when removing a correctly inserted device from the PC. Disappointing service.

Awful service form the support team. very hard to get hold of, refusing to provide me with their complaints procedure. Paid for the extended warranty for extra peace of mind, enacted a warranty claim over 3 weeks ago, 3 failed engineer visits to repair and replace the hard drive and I'm still waiting. don't bother with HP avoid them at all costs.

0 Étoile !!! FUYEZ….!!!
Un ordinateur tout en un acheté sur HP store au bout de 15 mois, il présente une panne de système! Leurs informaticiens essayent de le réparer à distance et plante complètement l’ordinateur! On me dit pas de problème madame on m’envoie à l’usine en Hongrie avec notre transporteur il est sous garantie! A l’arrivée à l’usine, le pied de l’ordinateur est cassé (intact au départ de chez moi)! On m’annonce 380e de facture à ma charge pour réparer un pied d’ordinateur cassé par leur transporteur !!! Et ensuite on me propose un geste commercial 350e! J’en suis à mon Xieme appels, à chaque fois 40 min pour avoir quelqu’un qui va régler mon problème en 24h… ça fait 2 mois !!! Alors grand conseil Choisissez une autre marque que HP pour votre futur matériel !!!!

Bought a laptop 12 weeks ago, delivery was prompt. The screen pen doesnt work, it doesn’t connect despite us trying all the help tutorials. Then when I pushed the lid open to put it in standup position the screen went off? Now won’t power up at all. On inspection there are some tiny wires poking out of one of the hinges so my suspicion is when the lid has been moved something has maybe trapped one of the loose wires? I spoke to technical support, lovely lady took pictures of it and sent off for review. She’s just called me back the next day as promised but to say they’re not covering it under warranty as it’s caused by client damage and so we’ll have to pay for repairs. I’m so upset it was a lot of money, it’s been so well looked after and because it’s poorly made I have to pay for the repair? The wires should never be hanging out in the first place if that’s is even what’s causing it not to work? Lady was lovely to speak with on the phone but sounds like she’s being told what they are and aren’t willing to do. I can’t afford repairs or new laptop so now I’m hundreds of pounds out of pocket and no laptop which is desperately needed for work.

HP used to be the best computers and service. I have had them for many years for myself and the family. Mine recently died, so I went online for a new one. The have always been delivered the next day via courier. Oh no, not this time. It was sent Parcelforce. It arrived at the local depot at 5.30am on the Friday morning. Despite Parcelforce website saying it was Express 24 it was delivered Monday! Meaning I lost work and business. On complaining to HP they insisted they did not do 24hr delivery. Despite my sending them the invoice and the parcel label both of which state 24hr, continue to deny they provide this service! How can you deny it when the evidence is there? So much so they have implied that I am a liar. I don't think so. The Head Office are incredibly rude and ignorant in no response at all. HP have very obviously gone downhill and quite honestly deserve to go out of business the way they treat their customers. They need to remember that its customers and businesses who keep them in a job!! AVOID AT ALL COSTS

Acquisto pc con legge 104 e mi dicono che il rimborso dovuto avvberra' entro 5 giorni.
arriva il pc ma non il rimborso.
Arriva la fattura a casa.
Arriva una mail chiedendomi i dati della banca.
Dopo altri 7 giorni lavorativi chiamo hp store che stavolta mi dice che dovro attendere 15 giorni lavorativi per ricevere il rimborso.
Magari potevo attendere anche io un mese per inviare il danaro per l'acquisto.
Ad oggi 19 Febbraio nessun rimborso.
Terro' aggiornata la recensione.
Arrivato il rimborso dopo 24 giorni dalla data d'acquisto contro i 5 giorni comunicatomi dal servizio hp.
Chiaramente questo tempo con solleciti e recensioni negative.
Penso che hp debba fare ancora un bel po' di strada.
Mai più.

Brak kontaktu na zgłoszone trudności. Trzy emaile bez odpowiedzi. Praktycznie brak obsługi klienta,

Pessima esperienza, prima stampante ha iniziato a non funzionare Appena finita la garanzia di un anno.
Ho usufruito della garanzia venditore mi hanno dato una nuova stampante sempre problemi di connessione. Guarda caso errore non riparabile di nuovo scaduta la garanzia.
Abbonamento Hp, link da evitare, non puoi mai spegnere la tua stampante, perché va in errore.

Sent a different printer to the one ordered. It's faulty but all I get from support after hours of waiting and re-entering my details and printer details and repeating descriptions of the fault is 'switch it off and on again'. This works but not something I should have to do every time I need to use it. Also seems to be fake reviews on HP site because as a customer I don't have the option to add a review there and the difference is clear between the reviews on this site and those on HP's site.
This is after my old HP printer mysteriously developed an unfixable fault with the ink dispenser (on Instant Ink) just a few weeks after support expired for the model. I was encouraged to buy this new replacement instead

Le stampanti hp pessime per non parlare del.servizio clienti inesistente. Acquistate 3 stampanti in 4 anni, usate pochissimo e non funzionano. L'ultima Smart tank 7005 ha 3 mesi e non funziona mai. Con grave perdita di tempo su lavoro. Mai più hp!

Bonjour, J’ai acheté une imprimante laser color 170 MFP, il y a 2 ans. Elle n’a quasiment jamais servi. Le réparateur de ma commune m’explique que chez Hp on ne peux pas commander la pièce de rechange ( le rouleau) . Je me mets en contact avec l’assistance qui m’envoie vers Whatsapp puis le numéro HP store, INJOIGNABLE. Je n’achèterai donc plus cette marque, maintenant que je sais qu’ils ne fournissent pas les détachées.

Laptop OMEN w serwisie przez 3 tygodnie. Zero kontaktu z serwisem i brak jakiejkolwiek informacji o przebiegu naprawy. Zapewnienia o kontakcie w danym dniu przez support, jednak bez skutku.

Człowiek nie ma pojęcia co się dzieje z jego urządzeniem, a osoby na infolinii mówią że nie ma możliwości telefonicznego kontaktu z serwisem bądź działem reklamacji. Zostaje drogą mailowa… przez 10 dni otrzymałem jedynie maila o tym że sprawa jest rozpatrywana. Cyrk, zdecydowałem się na odesłanie laptopa bez naprawy. Odradzam jakiekolwiek naprawy

In October 2024 I ordered an item but cancelled an hour later after as I found it cheaper somewhere else I was promised a refund never heard anything till I complained on January the 10th I was promised a replacement and given a case number and never hear anything till I rang again on the the 23rd January 2025 I was on the phone for an hour spoke to seven people who kept telling I got the wrong department said they would transfer me only to put me back in the que you cant send emails and it takes more then an hour to get through to them in the end my bank got me the refund I will never use this company ever again

I bought an Envy 6400 series printer and its the worst printer i have ever had, its never worked properly and even now with the diagnostics its telling me to replace the printer! Its always offline unless i use diagnostics i have always used hp cartridges and they always have had issues with missing ink, at the moment although the cartridge was new a couple of weeks ago its no longer printing black even when its 3/4s full! Doctor software hasn't fixed it or the virtual assistant. I fully regret not chasing them up from the start when it was like it as it has never been right from the off.

I've had an absolutely terrible experience purchasing an HP computer for my business. Having previously used HP on the continent and been impressed by their excellent customer service, I was shocked by the appalling service from HP UK. The incompetence and complete lack of response regarding a high-value order is astounding. This experience has been so bad that I will never use HP again and will be switching to another provider for my company's needs

Leider muss ich einen Stern geben, NULL Sterne wären angemessen. Eine berechtigte Reklamation meines Netzteils eines 2700€ Notebooks wird nicht anerkannt. Angeblich hätte ich es selbst kaputt gemacht. Support kennt Unterschied zwischen Garantie und Gewährleistung nicht. Auf E-Mails erhält man keine Antwort. Vorsicht vor diesem Unternehmen!!! So etwas habe ich noch nicht erlebt und es macht mich fassungslos, da es sich um eine Weltmarke handelt.