The Starel Stone T-bar handles are perfect and stylish, and were just what we were after. The customer service team, particularly Sophie, have been very helpful and efficient at answering all of our q... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I needed a particular tile I'd ordered delivering urgently and messaged late evening asking for an update, expecting a response the following morning. Not only did I get a response the same e... Vis mer
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After an enquiry I sent via the contact form I was pleased to have a rapid response from a team member which promptly dealt with the questions asked. The marble mosaic tiles in my kitchen look fanta... Vis mer
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Still no response via email or phone to my return request. Further to your response below. I havent at any time changed my position, as I explained in my email. But you dont reply to customer email... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Kontaktopplysninger
7& 8 Standard Way, PO16 8XB, Fareham, Storbritannia
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4,5
Enestående
917 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 76 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic company
Fantastic company, lovely people to do business with .
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Sheila,
Thank you so much for your kind words! It’s a pleasure to hear you enjoyed your experience with us. We truly appreciate your support and hope to welcome you back to Starel Stones again soon.
Kind regards
Starel Team
Would like to say a big thank you to…
Would like to say a big thank you to Kate for being so accommodating. The communication from start to finish was excellent. Looking forward to getting the tiles fitted.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Peter,
Thank you so much for your lovely review! We’re delighted to hear Kate provided such a seamless experience and that you were happy with the communication throughout. We hope you love your tiles once fitted!
Kind regards,
Starel Team
We bought 4 different tiles from Starel…
We bought 4 different tiles from Starel and love all of them, they look amazing in our bathrooms! Customer service was great and very helpful, thank you starel stones
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Tom,
Thank you for your wonderful review. We’re delighted to hear that you’re so pleased with your tile selections and that they have transformed your bathrooms beautifully. It’s wonderful to hear that our customer service team could help along the way. Thank you for choosing Starel Stones, we really appreciate your support and hope you enjoy your beautiful bathrooms for years to come!
Kind regards,
Starel Team
Great company to work with
Great company to work with, top quality material selection and wonderful customer service. Particularly impressed with Julia who could guarantee and arrange next day delivery!!!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Fedor
Thank you so much for your wonderful review! We’re delighted to hear that you were impressed with our material selection and customer service. We’ll be sure to pass your kind words on to Julia. We really appreciate your support!
Kind regards,
Starel Team
Delivery driver Ryan was friendly and…
Delivery driver Ryan was friendly and professional 👍🏻
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Marcin,
Thank you for your feedback! We're delighted to hear you had a great delivery experience. We'll be sure to pass your kind words on to Ryan.
Kind regards,
Starel Team
Great experience
Great experience, I ordered various samples which arrived well packaged, I also note that in some cases where the samples i ordered were not available i was provided with suitable alternatives. The customer service was very helpful throughout the process. I am hoping to make an order of marble tiles and considering a bespoke item.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Ami,
Thank you for your wonderful feedback! We're delighted to hear that your sample experience was smooth and that our team could assist you throughout the process. We look forward to helping you choose the perfect marble tiles and supporting you with your project when you're ready to proceed.
Kind regards,
Starel Team
Great customer service and helpfulness
Great customer service and helpfulness. Pleasure to deal with Don.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Scott,
Thank you for your lovely feedback! We're delighted you had such a positive experience with us. We'll be sure to share your kind words with Don, and we appreciate your support.
Kind regards,
Starel Team
Lovely marble tiles for our bathroom…
Lovely marble tiles for our bathroom floor. Excellent Customer service in store and online. Alex was really helpful in arranging replacement tiles when one got damaged and we didn’t have a good match to replace it.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Katharine,
Thank you for your lovely review! We're so pleased you’re happy with your marble tiles and the service you received from our team. We’ll be sure to pass on your kind words to Alex for her help in resolving the issue. We hope your new bathroom looks fantastic!
Kind regards,
Starel Team
Great experience with Starel Stone
Great experience with Starel Stone. Didn’t order enough first time around and Julia and the team were super helpful arranging the top up!
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Alex,
Thank you for your great review! We're delighted our team could help make the process smooth and ensure you had everything you needed. We'll be sure to share your kind words with Julia and the team. We really appreciate your support!
Kind regards,
Starel Team
We purchased a number of tiles for the…
We purchased a number of tiles for the floor and walls within our entrance hall and utility which simply look stunning. The team were always quick to help with order queries and Sophie was especially helpful when we needed some additional flooring. Would shop here again!
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Beth,
Thank you for your lovely feedback! We're so pleased you had a positive experience with our team and that your samples arrived safely. We really appreciate your support and hope we can assist you again soon.
Kind regards,
Starel Team
Superb customer care and immediate…
Superb customer care and immediate response to any queries.
Samples arrived beautifully packaged
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello,
Thank you for your lovely feedback! We're delighted you had such a positive experience with our team and that your samples arrived safely. We really appreciate your support and hope to assist you again in the future.
Kind regards,
Starel Team
Beautiful vanity units
I went into the Fareham branch to look at some tile samples and fell in love with their vanity units, they are beautiful quality and a great selection to view online. Sophie took the time to explain the options available to click on the website so I can order on the website when I am ready. I loved the Roma and it will be perfect in my downstairs cloackroom.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Mary,
Thank you for your wonderful review! We're delighted you enjoyed your visit to our Fareham branch and found the perfect piece for your project. We'll be sure to pass on your kind words to Sophie for her help and support. We hope your new vanity unit looks fantastic in your cloakroom!
Kind regards,
Starel Team
Starel is the UK’s finest retailer of…
Starel is the UK’s finest retailer of marble tiles (amongst other things) I have been using them since the company began and they are the real deal and very competitive pricing. Julia has been superb in enabling my transactions. 10/10
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello David,
Thank you for your fantastic review and continued support over the years. We truly appreciate your loyalty and are delighted to hear you’ve had such positive experiences with us. We’ll be sure to share your kind words with Julia, and we look forward to helping you again in the future.
Kind regards,
Starel Team
Fantastic customer service and…
Fantastic customer service and beautiful product. Highly recommend.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Oksana,
Thank you for your review and recommendation! We're delighted you had such a positive experience with us. Your support means a lot, and we hope to work with you again in the future.
Kind regards,
Starel Team
Received very beautiful stones and the…
Received very beautiful stones and the team were very helpful throughout the experience
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Ashley,
Thank you for your lovely review! We're so pleased you had a great experience with us from start to finish. We really appreciate your support and hope you enjoy your new stone for years to come.
Kind regards,
Starel Team
Very expensive product
Very expensive product. We do not feel the product reflected cost. We bought a large vanity and the base of the drawers was made of a cheap feeling ply wood. The 6 knobs were not pre drilled and the wrong size screws (too long) were sent with the product. Very disappointing. We now wish we'd gone with Holly Oak House.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Eleanor,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your vanity unit, as this is never the experience we want our customers to have.
We weren't aware of any issues following your delivery, which was over two months ago. Had we known, we would have been more than happy to help resolve them as quickly as possible.
Regarding the additional piece of plywood beneath the basin, this is an intentional design feature that has been added to provide extra support for the basin during installation. It is removable if you choose not to keep it in place.
If the screws supplied were not suitable, our team could also have arranged replacement screws straight away, as different drawer configurations can require different screw sizes.
We have since reached out to you by email, as we'd really appreciate the opportunity to discuss your concerns and see if we can put things right. We genuinely value all customer feedback and are always keen to find a solution wherever we can.
We take great pride in the quality of our products and the level of customer service we provide, and our team is always here to support our customers both before and after their purchase. We hope you'll get in touch so we can work with you to resolve the issues you've experienced.
Kind regards,
Starel Team
Patrycja was perfect..
Patrycja was perfect... patient, diligent and knowledgeable.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Nick,
Thank you for your lovely review! We're so pleased you had such a positive experience, and we'll make sure your kind feedback is shared with Patrycja. We really appreciate your support!
Kind regards,
Starel Team
Don great delivery driver
Don great delivery driver
Knew what he was doing no messing about great guy
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Robert,
Thank you for your fantastic feedback! We're so pleased to hear Don provided a great delivery experience. We'll be sure to pass on your kind words to him!
Kind regards,
Starel Team
Great delivery by Ryan
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Tayyb,
Thank you for your feedback! We're delighted to hear Ryan provided a great delivery experience. We'll be sure to pass on your kind words!
Kind regards,
Starel Team
Good slab selection
We had a great experience visiting the Starel slab showroom in Southampton. There was a good selection of high quality stone to choose from. Patrycia was friendly, knowledgeable, and provided excellent customer service, making the whole visit enjoyable. We would happily recommend Starel to anyone looking for quality stone
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Isabelle,
Thank you so much for your wonderful review and recommendation! We're delighted to hear you had a great experience at our Southampton showroom and enjoyed exploring our selection of quality stone. It's especially lovely to hear that Patrycja's friendly, knowledgeable service made your visit so enjoyable. We'll be sure to pass on your kind words to her. We truly appreciate your support and look forward to welcoming you again in the future!
Kind regards,
Starel Team
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