The Starel Stone T-bar handles are perfect and stylish, and were just what we were after. The customer service team, particularly Sophie, have been very helpful and efficient at answering all of our q... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I needed a particular tile I'd ordered delivering urgently and messaged late evening asking for an update, expecting a response the following morning. Not only did I get a response the same e... Vis mer
Selskapet har svart
After an enquiry I sent via the contact form I was pleased to have a rapid response from a team member which promptly dealt with the questions asked. The marble mosaic tiles in my kitchen look fanta... Vis mer
Selskapet har svart
Still no response via email or phone to my return request. Further to your response below. I havent at any time changed my position, as I explained in my email. But you dont reply to customer email... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Kontaktopplysninger
7& 8 Standard Way, PO16 8XB, Fareham, Storbritannia
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4,5
Enestående
917 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 76 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Thanks Don for dropping my samples
Thanks Don for dropping my samples
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello
Thanks so much for your kind words and 5 star review.
Kind regards,
Starel Team
Svar fra Starel Stones
Hello Erfan,
Thank you for your kind words! We're so pleased to hear Ryan provided you with great service. We'll be sure to pass along your feedback to him. We appreciate your support and hope to see you again soon!
Kind regards,
Starel Team
Went above and beyond
Went above and beyond. Helped me more than most. Ryan is a legend. Thank you for the help!
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Harry,
Thank you for your excellent review. We're delighted to hear that Ryan provided such outstanding service and went above and beyond to help. We'll be sure to pass your kind words on to him.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
Starel Team
Svar fra Starel Stones
Hello Renan,
Thank you for your review! We're glad to hear you were happy with the service. We'll be sure to pass your kind words on to Don.
Thanks again for choosing us!
Kind regards,
Starel Team
Alex was extremely thoughtful in…
Alex was extremely thoughtful in selecting trims that matched existing slabs for me. Thank you
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello,
Thank you for taking the time to leave a review. We're really pleased Alex was able to help you. We appreciate your order and hope you enjoy the finished result!
Kind regards,
Starel Team
Starel are great but be aware
Starel bring both good and bad:
The good: great products and a decent prices, excellent craftsmanship.
The bad: lead time can be huge. If your product isn’t in stock then you can be waiting 5-6 months to get your items. Customer service is friendly but unreliable, if you want to get in touch be prepared to fire off an email every day and they might reply you after day three, don’t expect a quick turnaround at any point.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Harry,
Thank you for taking the time to leave us your feedback. We're delighted to hear that you're pleased with your tiles and Americano vanity unit.
We're sorry that the lead time was longer than expected. As your order included a pre-order item with a bespoke fabricated worktop, the overall lead time was longer than our standard delivery times, and we appreciate that waiting can be frustrating.
Throughout the process, our team was happy to keep you updated on the progress of your order and worked hard to ensure your Americano vanity unit was delivered as soon as fabrication was complete.
Thank you again for your patience and understanding. We truly appreciate your loyalty and hope you enjoy your new bathroom for many years to come.
Kind regards,
Starel Team
Great communication and all delivered…
Great communication and all delivered on time!
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello George,
Thank you for your kind review! We're delighted to hear that everything was delivered on time and that our communication met your expectations.
We really appreciate your feedback and are so pleased you had a positive experience. Thank you for choosing us, and we look forward to helping you again in the future!
Kind regards,
Starel Team
Good delivery from Don 👍
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Philip,
Thank you for your kind review. Thanks again for choosing us, and we hope to help you again in the future!
Kind regards,
Starel Team
Beautiful tiles, great delivery experience
We ordered marble tiles from Starel stones on 2 occasions. The tiles are stunning so we’re very happy with them.
What also added to the experience was Ryan who delivered them both times. He took such care unloading and delivering the pallet and no tile was damaged during the delivery process. In comparison we refused delivery of another large marble tile company because all their tiles came broken. Thank you Ryan!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Irene,
Thank you so much for your wonderful review! We're delighted to hear that you're so happy with your marble tiles and that you've had a great experience with us on both orders.
A special thank you for recognising Ryan. We'll be sure to pass on your kind words to him. We really appreciate your support and look forward to helping you with any future projects. Thank you again!
Kind regards,
Starel Team
Delivery was fantastic
Delivery was fantastic, Ryan the driver couldn’t have done more to help!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello,
Thank you for your review. It's great to hear Ryan went above and beyond to help with your delivery. We'll be sure to pass your kind words on to him.
Kind regards,
Starel Team
Very nice marble slabs and helpful…
Very nice marble slabs and helpful driver don
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Miran,
Thank you for your review. We're glad you're happy with the marble slabs and that Don was helpful with your delivery. We appreciate your feedback.
Kind regards,
Starel Team
No confirmation
Just placed an order for floor tiles after already getting samples and writing a good review on here about the sample process. However now I’ve ordered, I have received absolutely no confirmation of order, no delivery scale nothing. Just a blank email and one to review. I hope this isn’t how the order means to go on. I was a bit anxious about ordering after reading reviews on here so fingers crossed they send a proper confirmation of my order soon. I have would expected it to be an automatic thing as soon as the order was placed.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Jane,
Thank you for taking the time to leave us a review.
Our team has followed up with you by email to provide an update on your order and has also resent your order confirmation for your reference.
Your tiles were dispatched via our standard delivery service. If you have any questions or need any assistance in the meantime, please don't hesitate to get in touch – our customer service team is always happy to help.
We hope you enjoy your order!
Kind regards,
Starel Team
Great delivery by ryan
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Rokas,
Thanks for your review. We're pleased to hear Ryan provided a great delivery service. We'll be sure to pass your feedback on to him.
Kind regards,
Starel Team
Excellent customer service
Excellent customer service, beautiful mosaic fan tiles and fast delivery. Very happy!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Emma,
Thank you for taking the time to leave us a review. We're so glad you love your mosaic fan tiles and that everything arrived quickly. We hope they look fantastic once they're installed, and thank you for choosing Starel.
Kind regards,
Starel Team
Ryen was extremely polite and…
Ryen was extremely polite and accommodating as to where to leave the delivery
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello George,
Thank you for your kind review, we appreciate your support. We're pleased to hear Ryan was polite and accommodating with your marble delivery.
Kind regards,
Starel Team
Timely delivery
Timely delivery, Ryan was professional and very friendly. Tiles are beautiful and no breakages.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello,
We’re delighted to hear your tiles arrived on time and in perfect condition. It’s great to know Ryan provided a professional and friendly delivery service. Thank you for sharing your experience.
Kind regards,
Starel Team
Great slabs, helpful driver
Great slabs, very helpful driver Don.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Joe,
We’re pleased to hear you’re happy with your slabs and that Don provided a helpful delivery service. Thank you for your feedback.
Kind regards,
Starel Team
Fantastic deliver
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Jorge,
We’re delighted to hear you had a fantastic delivery experience. Thank you for your feedback and support.
Kind regards,
Starel Team
Ryan
Ryan, did best service, quick and very friendly!
Very happy!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello Taras,
We’re happy to hear Ryan provided such quick and friendly service. Thank you for your feedback, and we’re pleased you had such a positive experience.
Kind regards,
Starel Team
Great delivery driver don
Great delivery driver don. Very helpful.
Wish the the office was as forgiving to deal with
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Starel Stones
Hello
We’re delighted to hear Ryan provided such quick and friendly service. Thank you for your feedback, we really appreciate your support.
Kind regards,
Starel Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.