Snap Rentals Anmeldelser 

We had booked a Premium SUV more than 6 months in advance. We were first handed an old Mitsubishi Outlander with more than 150K on the clock. We complained and a better car was quickly found by a very competent and understanding employee - but first impression was not good

Service was amazing. The staff were friendly and worked efficiently for a speedy experience. It was as simple as 1-2-3. They have an option for restricted license drivers which I found most rental services didn't have, which added another check in my books. Hopefully I get to return to Christchurch again sometime soon so I can rebook. Much appreciated!

Having checked in online, and taken the insurance package, the pick up was so quick and easy. The staff were great - helpful and really friendly, and the drop off took approximately 1 minute! The easiest, quickest car rental experience I have had.

Hope the sneaky $12 'public holiday' surcharge that was not mentioned until collection was worth the 1 star review. Be upfront it annoys people when you aren't. The money isn't the issue, the underhand charge is.

Easy pickup and drop-off process, and the vehicle provided was a new hybrid, which was a great plus. Overall, everything went smoothly and the car was in excellent condition.

The only downside was the debit card transaction charges added to the total amount. For a large rental company, especially when already charging premium location fees and other extra charges, these transaction fees were unexpected. It would be more customer-friendly if such costs were covered by the company.

Aside from this issue, the rental experience was very very good.

The staff were friendly and very efficient, the cleanliness both interior and exterior could not be faulted.

Would definitely recommend Snap rentals to anyone looking for a vehicle they are friendly and efficient at what they do. We Always use them anytime we need a vehicle. Very happy with their service.

Snap Rentals were excellent to deal with and great customer service - the car was better than we expected and terrific value too

The whole process with Snap Rentals was really easy, and affordable, and the staff were great. Super friendly and helpful. The car I hired was in great condition, very clean, comfortable and economical. Highly recommended, and I'd definitely hire through them again.

We didn't receive the car type we'd ordered 8 months in advance. The car was dirty inside and out. No washer fluid. Oil low light came on. Basically very poor.

Sehr freundliches Personal unkomplizierte Abwicklung

Booking in and booking out was very easy and very quick. It is a good location - near the airport but not within in so access is easy and convenient. The shuttle to the airport is an excellent service.
In short - would definitely use again.

Friendly staff. Great prompt service. Value for money. I would definitely book through Snap Rentals again.

Very speedy pick up from the airport with clear instructions.
Friendly and efficient staff on collection and car exactly what we ordered.
No issues at all,

real and good discussion by email with the manager on the car status for scratch, bump and well of the car
photo exchange by email

Terrible. Please avoid this company. We rented 4 cars on our Australia / New Zealand. All were brilliant apart from Snap rentals. When the car appeared it was damaged on all sides - scarily so. No other cars available. We explained we were worried about it being roadworthy. It had over 200k on the clock. Then when driving a strange noise started - the windscreen wiper had been taped on and the tape had come loose. No way this was road worthy. We tried to contact during the rental. No response. Tried after - very poor customer response. Takes a lot for us to write a bad review as we wanted to give them a chance to respond. They basically said if we had told them about the windscreen wiper they could have sorted. Who knows to check if it is taped together with sticky tape? Not a great experience. So many other fabulous companies to use. Not this one

The team at Snap were great and went out of their
way to help.
We were an hour early than scheduled but that was no problem as they picked us up at the airport and as the car was not ready, they dropped us off at a cafe until the car was ready.

Amazing staff.!! When dealing with a huge issue, I enquired if I could move the truck hire by 3 days…. Nothing was a problem (and no charge either). Best hire experience ever

Easy to find, happy to try and upgrade car even though it turned out to be impossible. Very friendly and chatty