Silverstone Anmeldelser 1 018

Svar fra Silverstone

For 1 dag siden

Thank you for taking the time to share your feedback. We are really pleased to hear that each time you contacted us regarding your driving experience, Eryn was polite and able to guide you clearly through the information needed to get everything sorted.
Providing consistent, helpful support is very important to us, and it is great to know you were very pleased with the service you received. We will be sure to pass on your kind words to Eryn.
If you need any further assistance in the future, we are always happy to help.

Svar fra Silverstone

For 1 dag siden

Thank you so much for your wonderful review. We are delighted to hear that you consistently have such positive experiences with us. Knowing that you find our team helpful and friendly, and our facilities top‑notch, really means a lot.
We are also pleased to hear that your recent enquiry through our website was handled swiftly and professionally, providing clear and efficient support is always a priority for us.
Thank you again for taking the time to share your feedback. We look forward to welcoming you back again very soon.

Svar fra Silverstone

For 1 dag siden

Thank you for your review. We are delighted to hear that you were pleased with both our customer service and response time. Providing prompt, high‑quality support is very important to us, and we really appreciate your feedback.

Svar fra Silverstone

For 2 dager siden

Thank you for your lovely review. We are so pleased to hear that you found our support helpful and that the response was quick. Eryn will be delighted to know she made such a positive impression. Thank you again for your kind feedback.

Svar fra Silverstone

For 2 dager siden

Thank you for your kind feedback. We are really pleased to hear that you were happy with the response to your questions and that you received great service. If you need any further assistance, please do not hesitate to get in touch, we are always happy to help.

Svar fra Silverstone

For 2 dager siden

Thank you for your review. We are pleased to hear that we were able to help you transfer your tickets from an event you were unable to attend to another one, and that the process was quick and easy. Providing flexible and efficient support wherever possible is important to us, so it is great to know this worked smoothly for you.

Svar fra Silverstone

For 3 dager siden

Thank you so much for your review. We are delighted to hear that you had an excellent day with Silverstone Drive and that the whole experience was so enjoyable. It is great to know that our team helped make the day special, and we are especially pleased to hear your kind words about Jarrod, he will be thrilled to know he made your experience so memorable.
Thank you again for taking the time to share your feedback, and we hope to welcome you back for another unforgettable experience in the future.

Svar fra Silverstone

For 3 dager siden

Thank you for taking the time to share your experience and for your honest review. We are sorry to hear that unexpected circumstances meant you were unable to go ahead with your booking, we completely understand how frustrating that can be.
We appreciate your recognition that our team communicated with you promptly and that the outcome was in line with the terms and conditions agreed at the time of booking. As you have noted, without additional cover in place, we are unfortunately unable to provide flexibility for refunds or deferrals.
Thank you again for your understanding and for taking a balanced view of the situation, even though the result was not what you had hoped for. We do hope to have the opportunity to welcome you in the future.

Svar fra Silverstone

For 3 dager siden

Thank you so much for your great review. We are delighted to hear that you received fast and helpful support from our team. Lucy will be thrilled to know that she was able to provide exactly what you needed in a clear and efficient way.
We really appreciate you taking the time to share your experience, and if you need any further support, we are always happy to help.

Svar fra Silverstone

For 4 dager siden

Thank you for your review. We are really pleased to hear that Val and Lianne were able to help sort out the drop‑off arrangements for Grand Prix Sunday, especially with the added considerations around mobility after surgery. Ensuring smooth and accessible arrangements for all our visitors is incredibly important to us.
We will be sure to pass on your kind feedback to both Val and Lianne, they will be delighted to hear it. If you need any further assistance as the event approaches, please do not hesitate to get in touch.

Svar fra Silverstone

For 7 dager siden

Thank you for taking the time to share your experience. We are very sorry to hear about your loss and appreciate you reaching out to us during what must have been a difficult time.
We are glad our Customer Contact team were able to accommodate your request and make rearranging your driving experience quick and straightforward. Providing understanding, flexible, and supportive service when it matters most is extremely important to us.
Thank you again for your kind feedback, and please do not hesitate to get in touch if we can help with anything further.

Svar fra Silverstone

17. apr. 2026

Thank you for your review. We are really pleased to hear that you found our team very friendly and quick to respond. Providing prompt and welcoming support is important to us, so it is great to know we made a positive impression.

Svar fra Silverstone

17. apr. 2026

Thank you for your great review. We are really pleased to hear that you experienced clear communication and excellent support from our team. A special thank you for the shout‑out to Sue in our Accessibility team, she will be delighted to know her help made such a positive difference.
If you need any further assistance, we are always happy to help.

Svar fra Silverstone

16. apr. 2026

Thank you for taking the time to share your feedback. We are genuinely sorry that your visit did not meet your expectations and that you chose to leave early. However, we do feel it is important to clarify a few points, as the suggestion that Silverstone 'couldn’t care less' or that accessible guests are left without suitable viewing options is not accurate.

Silverstone has four permanent accessible viewing areas available for all events, with additional accessible areas opened for larger meetings. These viewing areas are positioned around the circuit to offer varied perspectives, not solely within grandstands. While we appreciate that the temporary closure of the BRDC Stand due to refurbishment was disappointing, this is something that is unfortunately necessary from time to time, its closure does not mean accessible viewing is unavailable across the venue.

In addition, we offer accessible buggy transport to assist guests who inform us of mobility needs and a dedicated accessibility team on site to support guests throughout the day.

We fully understand the frustration of travelling a long distance and feeling disappointed, but we respectfully disagree with the assertion that there is 'nowhere currently to get a decent view' for any visitor. Thousands of guests with accessibility needs attend our events each year and are successfully supported using the facilities and services available.

We hope this clarifies the situation and reassures you that accessibility remains a priority for us at all events.

Svar fra Silverstone

16. apr. 2026

Thank you so much for your wonderful review. We are absolutely delighted to hear about your experience with Val. Being helpful, understanding, and going above and beyond for our customers is exactly what we strive for, and it is fantastic to know Val delivered such exceptional service.
She will be thrilled to receive your kind words. Thank you again for taking the time to share your feedback, and please do not hesitate to get in touch if you need any further assistance.

Svar fra Silverstone

16. apr. 2026

Thank you for your review. We are delighted to hear that you received such a quick, kind, and detailed response to your enquiry. Providing prompt and helpful support is really important to us, so we are glad we could assist. Thank you again for taking the time to share your feedback.

Svar fra Silverstone

16. apr. 2026

Thank you for your review. We are delighted to hear that your discussions with our Accessibility team were so positive. Providing prompt, clear, and supportive responses is extremely important to us, and it is great to know all of your questions were answered effectively.

Svar fra Silverstone

16. apr. 2026

Thank you very much for your kind feedback. We are delighted to hear that your questions were answered promptly and that our response was helpful. It is always a pleasure to assist, and we really appreciate you taking the time to let us know.

Svar fra Silverstone

16. apr. 2026

Thank you for your review. We are really pleased to hear that your enquiry was handled quickly, accurately, and helpfully. Providing clear and efficient support is a priority for us, so it is great to know we met your expectations.

Svar fra Silverstone

16. apr. 2026

Thank you for your review. We are really pleased to hear that you found the PA scheme application process easy to follow and that it was actioned so quickly. Making our accessibility processes clear and efficient is extremely important to us, so it is great to know we delivered on that for you and your husband.