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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

A bit chaotic on arrival, even though we weren't early... a few nice pieces at good discounts if you wanted a dining table or perhaps a sofa or wardrobe. Staff helpful. After paying for a priority acc... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

First things first, don't order here if you are in a hurry. My order took well over 30 days to arrive. On the shipping date I got notified of missing items. Refunded, but still disappointing as they s... Vis mer

Vurdert til 5 av 5 stjerner

Attended the Neptune warehouse sale twice at Highworth, I’m fortunate to live only 4 miles away. Good prices with extra 15% off already half price which was restocked over the 4 days. Good stock of it... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Really unoleasant experience. I was told beforehand i woul need to check in all my stuff on areival, which i accepted ( but did not understand this strict rule) but then k was asked to leave my cardig... Vis mer

Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

We work with the world's leading fashion houses to bring our customers exclusive access to the best sample sales in London and online.


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

249 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 11 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Bought 3 bags in the Mulberry sale and…

Bought 3 bags in the Mulberry sale and very happy with them! Quality is perfect, fun experience at the sale and the bags are gorgeous. Highly recommend a visit to a Showcase sale!

10. oktober 2024
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Svar fra Showcase

Hi Tanya,

Thanks so much for your feedback. So glad to hear that you enjoyed our Mulberry sample sale.

We look forwards to seeing you in store again soon!

Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Great Frame Sale Purchase!

Purchased a lovely pair of jeans from the Frame sale! Very happy with my purchase!

3. desember 2024
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Svar fra Showcase

Hi there,

Thank you for your feedback. Great to hear that you enjoyed our Frame sample sale! We hope to see you in store again soon.

Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Recently shopped the Frame sale

Recently shopped the Frame sale. Really organized, well run sale. Great discounts - bought 2 pairs of jeans, easy to try on. Friendly, helpful staff and efficient tills. The donation to a London charity is a lovely touch.

Signed up and looking to the next opportunity to part with my ££’s !!!

2. desember 2024
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Svar fra Showcase

Hi there,

Thanks so much for your feedback. Wonderful to hear that you enjoyed our Frame sample sale! We hope to see you in store again soon.

Kind regards,
Emma

Vurdert til 1 av 5 stjerner

Faulty damaged goods at in person sale

I am a priority customer and have been shopping here for years. I have had one previous issue with a bag that had a security tag attached which I managed to resolve.
Last week I bought a bag at a sale that was damaged, the damage was not identified/marked at all and not picked up at the till when I was paying. If it had been pointed out I would not have purchased it. I emailed as soon as I got home and saw it was missing a part. Showcase have refused to do anything about this as the "account is closed and sale ended".
The bag cost £95 and should never have been on sale in this condition to begin with.
I do not know how you expect £95 to simply be lost with no offer of refund for a return? If it was a small mount I would have been annoyed but not have bothered to contact them
Please be VERY careful when buying items - check them over. The staff should check also at the tills to ensure that faulty/damaged goods are not going out.

14. november 2024
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Svar fra Showcase

Hi Shivonne,
We are sorry to hear that you are dissatisfied with your purchase. Whilst we brief all of our team to check items at the tills, we also ensure to let our customers know that they need to check that they are happy with the item they are purchasing. Due to the nature of sample sales, some items can have defects, which in some cases is the reason for the significant discounts.
Kind regards,
Emma

Vurdert til 1 av 5 stjerner

SO disorganized and dirty

SO disorganized and dirty. Unhelpful staff, slow to help customers, no dressing rooms or mirrors. Horrible experience and complete waste of time.

21. november 2024
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Svar fra Showcase

Hi Arlette,
We’re sorry to hear that you didn’t enjoy your visit to our New York City pop up. We will take your feedback on board for any future sales.
Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Love the sales through the years

Attended a recent luxury jewellery sample sale at Showcase, amongst many other sales I attended to date. The staff have always been professional, and the event have always been well run. Individual experience is different and subjective, and there is no negative coming to mind in my experience.

8. november 2024
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Svar fra Showcase

Hi Toni,

Thank you so much for your feedback! So glad to hear that you have enjoyed our sales. We look forward to seeing you in store soon!

Kind regards,
Eme

Vurdert til 4 av 5 stjerner

Postage costs too high

Whilst the sales can be good, and some are certainly better than others, postage costs for online sales certainly are not.

£7.95 is significantly above the norm where in my experience, equivalent postage costs for the vast majority of online sellers rarely exceed £5. Showcase clearly make a healthy turn on the postage they charge. I definitely would have made more one orders with Showcase if the postage had been more in line with normal costs

27. september 2024
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Svar fra Showcase

Hi Hamish,
We are sorry to hear that the postage cost has prevented you from shopping at our online sales.
Due to the significant discounts on offer at our sales, we are not able to subsidise the postage costs, and as such we have to charge the postage and packaging cost on top. Additionally, we predominantly post with DHL to ensure that parcels arrive with our members safely.
Kind regards,
Emma

Vurdert til 1 av 5 stjerner

Ridiculous interpretation of the door policy

Really excited to attend the Mulberry sale this morning. Arrived in good time and left my bag and jacket in the cloakroom. About 30 seconds into my browsing, I was asked to leave my beanie hat in the cloakroom. I was happy to do this of course. Back in the showroom, I was asked this time to leave my very small pouch only big enough to contain my phone, wallet and keys in the cloakroom. That was a step too far and I left. Complete waste of a morning.

11. oktober 2024
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Svar fra Showcase

Hi Lawrence,
We are sorry to hear that you weren’t satisfied with your experience in store recently and hope we were able to provide some clarity on this matter via email.
Kind regards,
Emma

Vurdert til 5 av 5 stjerner

I have used showcase online for years…

I have used showcase online for years and have never been let down once. Quality products. Sometimes slight delay in shipping but easy to contact and great customer service .

1. oktober 2024
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Svar fra Showcase

Hi Julie,

Thank you very much for your feedback. Wonderful to hear that you've been a loyal Showcase member for years!

Kind regards,
Emma

Vurdert til 2 av 5 stjerner

jimmy choo showcase private event

I recently went to a private Jimmy Choo showcase event, and honestly, it was such a letdown. We paid £18 for the booking, plus another £2 at the door, but it wasn’t worth it at all. The whole thing felt really unorganized. Most of the items were old, with scratches, marks, and stains all over them.

I’m a UK size 5, and there were only about 10 pairs of shoes in my size and they were seems old and damaged . The swimwear was completely sold out, even though they advertised it would be available.
For a private event, I expected a bit more, like maybe a place to sit and try on shoes, but there wasn’t anything like that. Overall, the whole experience was really disappointing. I don’t think I’d bother booking something like this again, it just wasn’t worth the money, and the quality of the items was really poor.

4. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Showcase

Hi Foroogh,

We are sorry to hear that you were dissatisfied with your recent experience in store.

Due to the nature of sample sales, some items may have small defects, hence the significant discounts. We’d always recommend attending the sale as early as possible to ensure that you see the widest selection of stock, especially in popular shoe sizes.

Kind regards,
Emma

Vurdert til 1 av 5 stjerner

still waiting.... NEVER AGAIN.

I placed an order on 21st August. received an email 18th September saying the order was shipped. the tracking number does not work and i have sent several emails to support none of which have elicited a reply.
not impressed.....
order no. 116058.
UPDATE. email from showcase 07th Oct to advise Hugo Boss are still investigating with DPD on the location of my order.
within a couple of minutes I had tracked the Parcel to a depot where it had been sitting since being collected from Yves Delorme on the 30th August!!!
I have cancelled the order, lets hope it does'nt take that long to receive my refund.

18. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Showcase

Hi Linda,

I’m sorry to hear that the tracking for your order isn’t working.

I can see that Sinead has responded to your email, please rest assured that we will resolve your order issue as soon as possible.

Kind regards,
Emma

Vurdert til 4 av 5 stjerner

Showcase

Have been to a couple of the sales and some online. Recently went to the Purdey sale. Staff are friendly and understand why bags etc have to be placed in the cloakroom. Also the charity donation is nice. Shouldn’t be mandatory however. We have charities that we prefer to donate to.
Dislike the fact that online orders take up to 30 days for delivery, and also the delivery fee is rather high.
Will wait and see when I receive my Molton Brown order, and whether all is correct.

10. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Showcase

Hi Alex,

Glad to hear that you have visited a few of our sales and that our staff have been friendly!

We hope you enjoy your Molton Brown order.

Kind regards,
Eme

Vurdert til 3 av 5 stjerner

Good Brand Poor Delivery

It is my first time shopping at showcase .
- I did not like the fact that I had to leave my bag at the entrance considering that I was carrying important documents for a business meeting following my shopping.
- I managed to shop the first day , booked the second day , however due to my busy schedule arrived at 1:40
20 minutes before closure , to my surprise I was denied entrance , I wanted to buy a pair of shoes which I saw the day before , I confirmed to the lady that it will take me five minutes to pick it up however she was adamant I can’t do , it was very disappointing!
- Paying £ 2 at the entrance makes no sense ! Although it is little money but it was not nice .

2. september 2024
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Svar fra Showcase

Hi Hiam,

We apologise for any disappoint caused by you not being able to purchase the shoes.
We make sure to let our members know about our cloakroom policy, entrance fee, and timings on our event pages, and in our email booking confirmations in order to ensure that everyone arrives prepared. Please see below:

'Entry is not guaranteed if you arrive less than 30 minutes before your timeslot ends.'

'There is an entrance fee of £2, which is donated to charity.

'Travel light – all coats, jackets, blazers and bags must be checked into our cloakroom.'

Hope this helps.

Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Amazing staff

Amazing staff! Went to the LK Bennett sale on the last day and they had such good offers on!

I was looking for a shoe in a different size and the staff were SO helpful in finding one for me.

I'll be coming back again for sure!

3. september 2024
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Svar fra Showcase

Hi Katy,

Thank you for your feedback.

Wonderful to hear that you enjoyed our LK Bennett sample sale and that our staff were able to assist you.

We look forwards to welcoming you in store again soon!

Kind regards,
Eme

Vurdert til 5 av 5 stjerner

Great bargains

Great bargains, I’ve been a customer for 4 years now!

2. september 2024
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Svar fra Showcase

Hi Corino,

Wonderful to hear that you've been a member for 4 years, we look forwards to welcoming you in store for many more to come!

Kind regards,
Emma

Vurdert til 3 av 5 stjerner

Hit and miss

I definitely don’t like the newly introduced mandatory entrance fee. It’s a shop at the end! I don’t like the idea of having to pay for entering a store.
Some of the staff is very helpful and kind but some are too commanding, especially the security. I much more prefer the atmosphere in the O2 arena, albeit it would be great to have the changing room back there.
The stock is hit and miss but globally improving.

2. september 2024
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Svar fra Showcase

Hi Maria,
Glad to hear that our staff have been helpful during your visits!
100% of our entry fee goes to our partner charities, which we proudly support at every sale.
We will pass your feedback regarding fitting rooms onto our events team.
Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Showcase Sale Experience

I've been attending Showcase sales for a few years, and they never disappoint! The events are well-organized, with timed tickets ensuring a smooth shopping experience, even during busy sales. The discounts are incredible, and I always leave with amazing deals. The staff are consistently friendly and make the experience even better. Highly recommended for anyone looking for great bargains and a well-run event!

29. august 2024
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Svar fra Showcase

Hi Jay,

Thank you very much for your kind feedback. Great to hear that you have enjoyed our sales and that you always leave with some amazing deals!

We look forwards to seeing you in store again soon.

Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Exceptional Service and Stunning brands!

Exceptional Service and Stunning brands!

I recently purchased a gorgeous orange and pink Self-Portrait dress from Showcase and I couldn't be happier with both the product and the service! From the moment I reached out, their team was incredibly helpful, guiding me through the process and ensuring that I found exactly what I was looking for. They went above and beyond, always eager to assist and answer any questions I had. The dress is so beautiful and the quality is outstanding. I highly recommend Showcase for the exceptional customer service and stunning selection. Never disappointed, and will definitely be shopping with them again!

30. august 2024
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Svar fra Showcase

Hi there,

We're so glad to hear that you picked up a gorgeous dress from our Self-Portrait sample sale and that you enjoyed your experience in store! Thanks again and we look forwards to welcoming you in store again soon.

Kind regards,
Emma

Vurdert til 5 av 5 stjerner

Reiss sale

Went to the Reiss sale, staff were really helpful and I left with some great items. Look forward to going again soon!

18. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Showcase

Hi Ross,

Thank you so much for your feedback, wonderful to hear that you picked up some great items at our Reiss sample sale.

We look forwards to seeing you in store again soon!

Kind regards,
Emma

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