Thecollarcollection Anmeldelser 33

TrustScore 3 av 5

2,9

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Se hva andre synes

Vurdert til 1 av 5 stjerner

The collars are send from China and the return address in London is listed under MYSHO company . The quality is poor and the same good can be bought from Ali express at a much less price. I returned t... Vis mer

Vurdert til 1 av 5 stjerner

These collars are made for very small people which you do not specify. I am 5'8" and a size 12. Fairly slender. I found everything too short and the necks too tight. They are also itchy. I was very di... Vis mer

Vurdert til 5 av 5 stjerner

I was really impressed by the quality of the collar. It’s beautifully made, the fabric feels premium, and it sits very nicely under sweaters. I also loved the little bag it came in, such a thoughtful... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

Very disappointed after realising that my collars were sent from Ali Express (as per the parcel track history). After seeing that, I went to Ali Express to look for the prices there; the same 3 colla... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

33 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 41 % av de negative anmeldelsene sine

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Vurdert til 1 av 5 stjerner

These collars are made for very small…

These collars are made for very small people which you do not specify. I am 5'8" and a size 12. Fairly slender. I found everything too short and the necks too tight. They are also itchy. I was very disappointed and the collars are shoved in a drawer whilst I figure out what to do with them. Lora Mahaffey

31. januar 2026
Vurdert til 1 av 5 stjerner

The collars are send from China and the…

The collars are send from China and the return address in London is listed under MYSHO company . The quality is poor and the same good can be bought from Ali express at a much less price. I returned the item and didnt get any refund . Disappointing experience for a pricy company. Don't buy anything from them

16. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I would actually give no stars at all

I would actually give no stars at all, as I never did get my order.
However, the contact person, Vanessa, was helpful, and I would give HER 4 stars.
She searched for my first order, submitted a new order for me, searched for it when it also went astray. So she reimbursed my money. I was very thankful for that.
I do not know what shipping company they use, but that needs to be addressed.

31. desember 2025
Vurdert til 5 av 5 stjerner

Such a clever concept

Such a clever concept. People always assume I’m wearing a full blouse and are surprised when I explain it’s just a collar.

13. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I now own several collars

I now own several collars from this brand and the quality has been consistent every single time. They’re practical, elegant, and very easy to wear day to day.

9. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Horrible business, AVOID!!!

(Btw, not my real name for privacy reasons!)

Horrible business. I was under the impression these were handmade luxury collars based in the UK based on the branding and advertising of the company, in addition to the description on the about page - "Our story began with a simple idea - to create fashionable and affordable faux collars that can transform any outfit" - However, the items I ordered were shipped directly from China with Chinese packaging, the collars were very low-quality and have a very strong bleach smell and tons of loose threads. I did a quick search on AliExpress and I found the exact photo matching the image shown on the listing down to the pixel for $1. There's nothing wrong with dropshipping, there are plenty of business like Shein that are very open with how they do it, but it seems very unethical to take a 1$ collar and upsell it for 30 times the price using misleading branding. I have asked them to issue a refund for my order and I will be contacting my card company and filing complaint with the fair trade board in the UK for unethical business.

EDIT: To their credit, they gave me a US address for a return so the cost was not enormous. They also attempted to explain the issue with their China fulfillment company, stating that "Our products are designed by us and manufactured in China, which is standard practice across the fashion industry and allows us to maintain consistent quality and accessible pricing." However, they did not address the identical listings available on AliExpress (just look up "RU Dropshipping Store AliExpress" and you will find them). I replied to their email with a screenshot if the identical listing that I assume they copied from and asked them to explain and then they ghosted me, presumably because they'd realized I'd called them out. Then they flagged my review for defamation but Trustpilot turned them down, presumably because it's obvious that everything I've said here is true. Scummy business with retaliative tactics. Avoid.

31. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Thecollarcollection

Svar fra Thecollarcollection

Hello,

Thank you for taking the time to share your feedback.
After carefully reviewing our records, we are unable to locate any order placed under this name or username, which means we cannot verify a purchase associated with this review.

That said, I would still like to address the points raised, as clarity and transparency are important to us.

The Collar Collection was created to offer fashionable and affordable styling accessories, not luxury or handmade couture items. Our focus is on versatility and ease of wear. However, we understand that branding and presentation can shape expectations, and we regret if this was perceived differently.

Regarding shipping, depending on stock availability, some orders may be fulfilled via our international warehouse. This allows us to manage availability and demand efficiently. Regardless of fulfilment location, all customer service, quality control, and returns are handled directly by us, and we take full responsibility for the customer experience.

Quality concerns such as loose threads or odour are taken seriously, and when raised by verified customers, we are always happy to arrange returns and refunds accordingly.

If this review was posted in error or under a different name, we kindly invite the reviewer to contact us directly with an order number or proof of purchase, so we can look into the matter properly.

Kind regards,
The Collar Collection

Vurdert til 5 av 5 stjerner

I wasn’t sure what to expect

I wasn’t sure what to expect when ordering online, but the quality really surprised me. The stitching is neat, the fit is flattering, and it looks exactly like in the photos.

29. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Thank you so much for your lovely review.
I’m really happy to hear that the quality that the collar fits and looks just as you hoped. Your feedback truly means a lot to us.
Warm regards,
The Collar Collection

Vurdert til 5 av 5 stjerner

The collar adds a bit of class to very

The collar adds a bit of class to very casual outfits like a jumper and jeans. After retiring from a job where I wore business clothes every day, I felt a bit lost dressing casually all the time. This helped me feel more “myself” again.

27. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Thank you for sharing this.
We’re delighted to hear that the collar helped you feel confident in your style again.
Helping our customers feel polished, even with casual outfits, is exactly what we aim for.

Kind regards,
The Collar Collection

Vurdert til 5 av 5 stjerner

I was really impressed by the quality

I was really impressed by the quality of the collar. It’s beautifully made, the fabric feels premium, and it sits very nicely under sweaters. I also loved the little bag it came in, such a thoughtful touch. I enjoyed it so much that I ended up placing another order to try a different style.

27. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with the quality and the overall experience.

Kind regards,
The Collar Collection

Vurdert til 1 av 5 stjerner

Wish I’d read reviews before buying

Wish I’d read reviews before buying. Placed order on 14th heard nothing since. As yet collar company not responding ☹️I notice they cleverly don’t mention anything about shipping/delivery on their information. Disappointing.

14. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Thank you for your feedback.
Your order was placed on January 14 and dispatched on January 18, which is within our normal processing time. Our delivery timeframe is 5 to 7 business days.
You contacted us at 8am, and we replied the same day at 1pm, well within our usual response window of 24–48 hours.

Unfortunately, on rare occasions, parcels can be delayed or lost in transit, which is outside of our control. As soon as this was identified, we proactively offered to send a replacement order immediately to resolve the situation as quickly as possible.

We always aim to support our customers and find solutions, and we appreciate your understanding.

Vurdert til 1 av 5 stjerner

So far

So far, I am so unimpressed!

My order has been ready for days and but not out for delivery. I have emailed them a number of times with zero response 🤷🏻‍♀️.

Suspecting this is. Scam 🤦🏼‍♀️

20. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Thank you for your review.

For clarity, you first contacted us on 19 January, followed by several messages on 20 January. We replied on 20 January, within 24 hours of your initial enquiry, which is our standard response timeframe.

Your order was then successfully delivered on 22 January, which clearly confirms that this was not a scam.

Tracking statuses can sometimes remain unchanged for a short period while parcels are being processed by the carrier before moving to delivery. We always respond to customer enquiries and do our best to resolve any issues promptly.

Kind regards,
The Collar Collection

Vurdert til 2 av 5 stjerner

poor quality

the website looks very nice, like a small independent company. Then I received my tracking and saw that it comes from Aliexpress...first disappointment. I have just received the order, the 3 collars look nice, so I feel a bit more hopeful. I try the first one. it is more off white than white but it is actually better like this, but it doesn't sit nicely, it's too high up the neck, so I try to arrange it and then one strap breaks! At the first try! So it makes me think that it is actually Ali express quality.
Go ahead if you want something cute that will not last but avoid if you expect independent maker quality

9. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Amended original review

Have amended my original 1 star review. Items arrived this morning. Nicely packaged and the pieces themselves are well made and as ordered. T/Y.
I don't seem to be able to delete/reply hence amending the first one.

26. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Thank you for your feedback. I can confirm that your order was delivered on 6 January, as shown on the tracking link provided.

I’m sorry for the delay during the busy holiday period and for any concern this may have caused. Now that the order has been successfully delivered, I would kindly ask you to consider updating your review to reflect this.

Thank you for your understanding.

Warm regards,
Vanessa
The Collar Collection

Vurdert til 4 av 5 stjerner

Good quality items and customer service

I bought 5 collars the Collar Collection in the November sale as I liked that they had such a good range all on one platform. Although more expensive than other providers, the are all of excellent quality and have washed well. I returned one of them to an address in London, UK, having emailed an actual human being and I've just had the refund within a reasonable number of working days given the holiday. I've knocked one star off as the collars are all a big tight over the bust; I bought these as I can't get shirts to fit across the chest and these are also disappointingly a bit snug across the chest but I can at leaset undo the button for a bit more room! These things are actually not quite as simple an accessory as you might think so I don't begrudge spending £20 on it for the amount of wear. I bought the plain white (nice sharp points channelling Diane Keaton), the humming bird (gorgeous - lots of compliments), the denim high nec, black ruffle and cuffs and the white high neck. I returned the latter as it was too high and haven't worn the ruffle one yet as I think it may also be a bit too high for me.

8. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Incorrect item sent

I received an item that I did not order but not the item that I did order. I emailed as soon as it arrived requesting a refund. No reply. I emailed the next day. No reply. I emailed the next day. No reply. As there is no phone number I would not recommend purchasing any item from this company.

6. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Hello,

Thank you for your feedback. We would like to clarify that the item received matched the product ordered.

Despite this, you returned the item and a full refund was issued on 17 December, before the return was even received.

We’re sorry that your experience felt frustrating and appreciate you taking the time to share your feedback.

Warm regards,
Vanessa
The Collar Collection

Vurdert til 2 av 5 stjerner

They come from Aly Express

Very disappointed after realising that my collars were sent from Ali Express (as per the parcel track history). After seeing that, I went to Ali Express to look for the prices there; the same 3 collars were 10 times cheaper (less than 2 pounds per collar).
The parcel arrived safely, however, the quality of the fabric is poor, and there were a lot of loose threads.

1. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Thecollarcollection

Hi Nora,
Thank you for taking the time to share your feedback, and I am truly sorry to read about your disappointment.

I would like to clarify something important. We do use international fulfilment partners, including warehouses that also handle logistics for many global suppliers. This can sometimes create confusion in tracking history, as parcels may show routing information linked to those partners. However, we do not ship products from AliExpress and the pieces we offer are selected, tested, and quality-checked specifically for our brand.

That being said, you should never receive an item that feels lower quality or poorly finished. Loose threads or anything that does not meet our standards is not acceptable, and I sincerely apologise that this was your experience.

I would be very happy to arrange a full refund or a replacement, whichever you prefer. Customer satisfaction is genuinely important to us, and I would like the opportunity to make this right.

Please feel free to contact me directly at info@thecollarcollection.com
so I can assist you immediately.

Warm regards
Lara,
The Collar Collection

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