Shop Tiktok Anmeldelser 

Expérience catastrophique avec TikTok Shop.
J’ai passé une commande que je n’ai jamais reçue, et le livreur ne me l’a jamais remise. Pourtant, TikTok Shop a décidé de considérer la commande comme « livrée » et a refusé mon litige.
J’ai ensuite contacté le service client à plusieurs reprises. Plusieurs conseillers m’ont assuré que j’allais être remboursé. J’ai donc attendu en faisant confiance à leurs réponses. Mais aucun remboursement n’est arrivé.
Aujourd’hui, après toutes ces démarches, TikTok Shop m’explique finalement que mes demandes sont clôturées et que le délai est désormais dépassé, et me conseille même de me tourner vers une association de consommateurs ou un conseiller juridique.
Le plus inadmissible n’est même pas le montant de la commande : c’est la manière dont le dossier a été traité. Produit jamais reçu, promesses répétées de remboursement, puis refus définitif parce que le délai aurait expiré.
Je déconseille fortement TikTok Shop. En cas de problème de livraison, mon expérience montre qu’il est extrêmement difficile d’obtenir une solution, même après plusieurs échanges avec leur propre service client.
1 étoile, et uniquement parce qu’il est impossible d’en mettre zéro.

Ho ricevuto un pacco da tic tok shop che non ho mai ordinato, e di cui tra l'altro non ho nemmeno l'account!
Purtroppo tipica manovra di Brushing per poter fare recensioni di prodotti con un account falso , prendendo i dati delle persone in modo illegittimo...

Said not interested in a lot of lives and put I don’t want to see them again but then the next few scrolls I saw atleast 5 lives

Ongelooflijk slechte customer service; door mij bestelde product van Nikkie Plessen is volgens TikTok shop geleverd, wat niet het geval is want ik heb niks ontvangen maar wel betaald natuurlijk. Ik moet nu bewijzen dat het niet geleverd is door TTshop: ze willen een filmpje van mijn evt. CCTV beelden van de dag van de vermeende levering waarop te zien is dat er geen postbode aan mijn deur is geweest. Je gelooft het niet, hoe verzin je het!
Als je hier iets besteld en er gaat iets mis, dan kun je naar een refund fluiten want er is totaal niet op een normale manier te communiceren met deze club. Ik bestel hier nooit meer en raad iedereen aan om TikTokShop heeeel ver links te laten liggen. Maar goed, alle reviews hier zeggen eigenlijk genoeg; het is een grote scam.

My $66 dollar refund they created to the TikTok shop not to the bank !! And they refused to credit the money to the bank!! Trying to force me to spend the money at TikTok shop !!! This is not fail

I worked on Tik tok shop doing an E commerce business I earn up to £3700. The send me a massive order knowing I didn’t have enough money to pay for the new order. So I said I finish I want out .They kept all my money and would not pay me out .and frozen my wallet .So don’t run E commerce with them they are a scam

I received the wrong item. I have been given different information by 5 different customer service agents, all telling me they will get it resolved and won’t.
The item I received is too heavy and large to take to a collection point so needs courier collection. This is also in their policy. But the seller and TikTok shop won’t do this so I have paid for a product I have not received.
Awful customer service!

Tik Tok shop es una estafa total,cuando anulas una compra al instante,jamás te devuelven el dinero cobrado,acusan al banco y se lavan las manos.Una banda de sinvergüenzas.

Terrible customer service. We're trying to set up with TikTok shop and the algorithm won't let us. No chance of speaking to a human to correct it. We spend thousands with Meta, it looks like TikTok don't want the revenue

My experience as a TikTok Shop vendor has been extremely frustrating. Ten orders fulfilled and shipped by Shopify Collective suppliers remain incorrectly marked as “Awaiting collection” because TikTok is monitoring unused TikTok-generated shipping labels instead of the suppliers’ actual tracking numbers.

I have contacted support repeatedly and opened multiple tickets. Instead of resolving the tracking error, different representatives have provided conflicting and largely generic instructions involving Seller Shipping, warehouse inventory, shipping templates, and warehouse mappings. Some of those instructions could create additional problems if followed without clarification.

Meanwhile, the orders remain incorrectly listed as overdue, potentially affecting my shop’s performance, probation status, payments, and account health. Support has acknowledged the tracking mismatch but has still not corrected it.

TikTok Shop may offer sellers access to a large audience, but when a technical problem occurs, obtaining consistent and effective assistance is extremely difficult. Based on my experience, seller support has been slow, repetitive, and unable to resolve a clearly documented platform error.

Incompetentes totales , el servicio de atención al cliente es totalmente inútil. Menos mal que PayPal me hace mi reembolso, porque los de ticktock shop so unos jetas de cuidado. Por mí pueden cerrar todo , no lo recomiendo ni a mis enemigos

I had an extremely poor experience with TikTok Shop’s buyer protection.

The courier left my parcel unattended on my doorstep while I was away, without my permission, a signature or an authorised safe-place instruction. When I returned home, the parcel was gone. The delivery photograph clearly showed it sitting unsecured outside—it did not prove that I had received it.

Despite this, TikTok repeatedly ruled in the seller’s favour and rejected my refund request. I contacted customer support and had to repeatedly explain that my complaint concerned not only the courier, but also TikTok’s decision to accept an unattended-parcel photograph as proof of receipt.

Support eventually created a complaint ticket and said it had been escalated to senior management. However, TikTok still failed to resolve the issue, forcing me to contact my bank and raise a chargeback.

In the end, the seller took responsibility and issued the full refund directly. It was the seller—not TikTok Shop’s buyer-protection process—who finally resolved the problem.

This could have been settled quickly and fairly from the beginning. Instead, TikTok caused unnecessary frustration and left me with no confidence in its buyer protection. A delivery photograph showing a parcel abandoned outside should never automatically be treated as proof that the customer received it.

Coupon angebot Rabatte. Kauf dies und das oder irgendwas und bekommst du nicht. Nach den du gekauft hast steht angebot abgelaufen. Obwohl angebot steht immer noch da ! Warum hören die Geschäfte nicht auf zu lügen und zu verarschen und abzuzocken?

This review covers from January 2025 to date!

**TikTok Shop Treats Sellers as Disposable**

Selling through TikTok Shop has been one of the most frustrating experiences I have had with an online marketplace. Sellers are expected to meet strict standards, respond quickly and accept penalties, yet TikTok appears unwilling to provide sellers with the same level of accountability, clarity or support.

One of the biggest problems is the apparent reliance on automated decisions. Products, listings or accounts can be restricted or penalised with vague explanations, leaving sellers unsure what they have supposedly done wrong. Appeals can feel equally automated, with generic replies that fail to address the evidence or questions submitted.

Customer disputes also seem heavily weighted against sellers. Refunds may be granted without adequate investigation, while sellers are left covering the cost of the product, postage and platform charges. When something goes wrong, it is extremely difficult to reach a knowledgeable person who has the authority to resolve it.

Other concerns frequently raised by sellers include delayed payments, unexplained violations, sudden account restrictions, changing rules, inconsistent enforcement and support agents giving conflicting answers. Whether every complaint is justified or not, the sheer number of sellers describing similar difficulties should concern TikTok.

TikTok benefits from the products, advertising, content and effort that independent businesses supply, but it too often treats those businesses as replaceable. A successful marketplace cannot demand complete responsibility from sellers while hiding its own decisions behind unclear policies and scripted customer-service responses.

TikTok Shop needs transparent enforcement, properly investigated appeals, fair protection for sellers, accessible human support and clear explanations when money or accounts are restricted. Until that happens, I would advise small businesses to think cautiously before depending on TikTok Shop for a significant part of their income.

Sellers are not merely content creators or sources of commission. They are businesses, and they deserve to be treated fairly.

I have had problems for over a year now and I have yet to open a shop that manages to exist for more than 48 hours without their AI system posting off a succession
of emails which just point you to a standard support page which just sets you off on yet another round of AI-constructed prompts.

TikTok does not have a traditional public phone number or a direct general customer service email address for complaints, but you can reach them through in-app support tools and online forms.
And they are no help at all!

Think cautiously before trading with them. I trusted that they would treat me with some respect – but that was NOT the case!

Apparently they treat their customers pretty much the same, proof of which will be found in review sites.

Si je pouvais mettre 0 étoiles je l’aurais fait.
Je vous déconseille très fortement d'acheter chez eux.
Lorsque c’est des petits articles ça va mais dès lors qu’il y a un gros colis et que vous ne le recevez pas vous n'obtiendrez jamais de remboursement.
J’ai prouvé par A+B que c'était techniquement impossible que le colis ait été livré dans ma boite aux lettres ca au vu de l'article et du carton il était impossible de rentrer dans une boîte aux lettres, photo à l'appuie car le vendeur avait montré le colis lors du live.
Si vous ne voulez pas perdre votre argent ,n'achetez pas chez eux!!!!

Acquistato magliette nel negozio online di tiktok, ho ricevuto solo una lettera con due etichette di spedizione con rispettivi codici. Peso riportato un irrealistico 0,1 kg. Quanto basta per far apparire che la merce era stata spedita. Chiesto immediatament il rimborso ancor prima che la pratica fosse aggiornata, con tanto di foto e spiegazione, ma mi è stato negato, e dopo una seconda richieta e un'attesa di giorni, il massimo ottenuto è stata la risposta di un bot che mi diceva che il pacco risultava consegnato. Una presa in giro, statene alla larga.

NEVER USE THIS SITE. Spent loads on tiktok shop and then one of my orders was delivered to a door I didn't recognise. They use relay which is one of the worst delivery sites on trustpilot for reviews. Door in the tracking photo wasnt even on my street. Raised this with tiktok and even provided proof regarding my door/previous deliveries with tracking proof of what my door looked like and they flat out just rejected the refund and said the item was delivered successfully even after me begging them to take a look at the evidence I had provided. I never recieved my parcel. Shocking customer service and they've lost a customer in me. You have been warned.

Received notification, to say delivered, with photo of courier holding it, not even at my house. There was no parcel left, so i did not receive it.......but because evri said it was delivered, TT shop would not replace or refund. I always pay by paypal, who gave full refund, thankfully. They never follow consumer law and trading standards.Customer service is an absolute disgrace and i will never purchase anything from them again.

Am a hard worker and I can work full time