Shop Tiktok Anmeldelser 

Didn’t receive items. Tried to report for refund but blocked from requesting it through official channels, wouldn’t give me option to contact seller. Help centre is just robots telling me to contact seller again blocked. Sent 4 emails concerning no delivery and no response or acknowledgement. Now thinking I won’t get a fecund. Deleted everything in my basket & refuse to purchase anything more from an unreliable portal. DO NOT TRUST

Ho ordinato un tablet dooge mai arrivato, è una truffa legalizzata e la cosa più grave è che ne TikTok e ne Klarna con il quale puoi pagare intervengono nel dirimere la controversia, quindi mi viene da pensare che sia tutta una banda.
Una cosa è certa ne starò alla larga finchè non li vedrò penzolare.

When IT GOES WRONG - BE PREPARED FOR A BATTLE

Think twice before buying anything through TikTok Shop.

My experience has been absolutely appalling from start to finish.

A parcel handled by Relay was marked as “delivered”, yet the delivery photograph was not even taken at my address. I went out of my way to investigate where the photograph had been taken and was fortunate enough to come across a kind member of the community who helped me establish what had actually happened.

I was then provided with CCTV footage which, in my view, clearly shows the delivery driver making it appear that my parcel had been delivered and then taking the parcel away again.

I sent this CCTV evidence to TikTok.

So this is not simply a case of me saying, “I didn’t receive my parcel” against a courier saying, “We delivered it.” I provided actual CCTV evidence showing what happened, yet I have still been messed around trying to obtain a refund.

TikTok appear far too willing to rely on a delivery photograph, even when that photograph is clearly not of the customer’s address. A photograph of a parcel somewhere does NOT prove that it has been delivered to the correct person.

I then had to contact TikTok support myself just to get the refund process started. Even after speaking to an adviser and providing the CCTV, I was told the refund could take up to 10 days.

And what was TikTok’s gesture of goodwill for all of this?

A £4 voucher.

Frankly, I found that insulting considering the amount of time, stress and effort I had to put into investigating THEIR courier’s delivery, locating the address in the photograph, speaking to members of the community and obtaining CCTV evidence.

Their normal returns process is hardly reassuring either. You can return an item and then have to wait up to four days for the seller to acknowledge receipt. If the seller does nothing, you then have to wait for TikTok to intervene and approve the refund, followed by yet another wait for the money to actually be processed.

Why should customers have to jump through this many hoops just to get their own money back?

Compare this with Amazon, where in many cases my refund is processed as soon as the return is scanned at the parcel shop.

The biggest warning I would give anyone considering buying through TikTok Shop is this: everything may seem convenient while the transaction goes smoothly, but you really find out how good a platform is when something goes wrong.

In my experience, when something went seriously wrong — to the point that I provided CCTV evidence concerning the delivery driver — TikTok’s response was still slow, frustrating and nowhere near good enough.

A £4 voucher does not make up for that.

I will be extremely reluctant to buy anything of significant value through TikTok Shop again.

Never had problems before with purchases but recently 2/3 purchases in a row is one tooo many!! This app has got too big for its boots!!!

Si j’avais pu mettre 0 je l’aurai fait ! J’ai commander un article a plus 50€, le colis a été livré par terre dehors il m’a donc etait volé, j’ai porte reclamation aupres de tiktok mais egalement du service de livraison qui ma indiqué que mon colis avait bien ete volé.(échange téléphonique) à la suite de cet échange j’ai reçu un mail du service de livraison indiquant la non réception de mon colis. Je devais contacter tiktok shop avec cette email pour obtenir en remboursement. Mais a ce jour tiktok refuse toujours de me rembourser. Ce sont des voleurs !!! Fuyez !!!!!!!

Horrible and garbage scam experience i had with the tiktok shop. Had to change my cc and it randomly said wrong info and unstable network. What in the world? Then it said it was going to lock my cc and account. What a scam! Why even have a shop if it doesnt work lol

TikTok has the worst customer service for potential sellers I have ever seen. Their system cannot read PDFs, does not recognize standard IRS forms, cannot deal with variations in name formatting. For example, if a person's name is 'Jane Jones', it will not recognize 'Jones, Jane'. If the company is 'ABC Inc', then 'ABC INC' or 'ABC, Inc.' are unacceptable. Apparently, neither their AI nor their representatives know anything about formatting.

Der Support ist eine Katastophe. Mein Artikel war beschädigt und konnte somit auch nicht weiterverkauft werden. Also bat ich um Rabatt. Dieser wurde mut nach langem hin und her gewährt. DANACH kommt die Info dass dann noch davon Steuern abgehen. Na gut. 2 Tage später schreibt ein anderer MA und bietet nur noch 3€ Rabatt an. Einfach lächerlich. Viel zu zeitaufwendig um 3 Leute zu beschäftigen. Paypal hat dann erstattet. Nachtrag: Währenddessen wurde ich aufgefordert meine Reklamation zurückzuziehen, dann erhalte ich eine Gutschrift, habe abgelehnt und meine Beschwerde/Antrag wurde gelöscht. Das habe ich auch noch nie erlebt! Also Finger weg und direkt bei den anderen bestellen!!!!

sur TikTok un vendeur à fuir comme la peste UMAY.FR s'il avait été possible de fournir des captures d'écran j'en ai plein, j'exige un retour gratuit d'un produit dangereux qui ne respecte pas les normes européennes et même Tic-Toc shop le couvre, cela est inadmissible, ce vendeur a même créé un faux compte pour me menacer

Title: Serious payment discrepancies and terrible customer service

I am extremely disappointed with TikTok Shop.

On 30 September, my bank was charged £48.24 and £15.99 in two separate transactions, totalling £64.23. However, my TikTok Shop order history shows only £48.24 for all three items.

I paid £15.99 for a water bottle, which was also the price displayed at checkout, but the order history now shows £7.20.

I received a £41.04 refund for two other items, but this does not explain the discrepancy between the amounts charged and the order records.

Despite providing bank statements and contacting customer service repeatedly, TikTok Shop has failed to give me a clear explanation.

I have lost trust in this platform and will not purchase from TikTok Shop again. I strongly advise other customers to check their bank transactions against their order records.

Bought a perfume .sent it straight back was refused at first to send it back was intact with proof pictures etc.
Communication is shocking .
Still been refused my full refund .taking this further ....

Leider ist es bei TikTok Shop nicht möglich, nach Ablauf von nur 30 Tagen noch eine Reklamation einzureichen, obwohl in Deutschland für Neuware grundsätzlich eine gesetzliche Gewährleistungsfrist von zwei Jahren gilt. Meine Leggings pillt trotz seltener Nutzung und Einhaltung der Waschanleitung erheblich. Ich finde es inakzeptabel, dass die Durchsetzung gesetzlicher Gewährleistungsrechte durch die komplizierten Abläufe von TikTok Shop erschwert wird. Die 30-tägige Rückgabefrist ist nicht mit der gesetzlichen Gewährleistungsfrist gleichzusetzen. Sehr enttäuschender Kundenservice!

Bought item , not as described. Sent back in good time , refused refund due to being used ( which you need to do to see it not working ) then said not enough information, despite a video of it not working . Raised claim 3-4 time but never delt with a real person despite them saying it was an agent . Total scam having to do charge back

J'ai effectué mon 1 achat sur tiktok en live aux enchères dans une boutique de parfum.qui s'appelle ( Subtil )... ils ont vendu un flacon qui soit disant coûtait plus que le prix acheter ( 25 e) ils ont fait les gens déçu que ça soit pas plus monté aux enchères..... Mais en fait le parfum vaut 13 e en boutique ! ! Maintenant si je veux me rétracter je vais devoir payer 4e de frais d'envoi ,

A fuir ! Ma commande n'est jamais arrivée. Leurs livreurs Cainiao sont des menteurs et des voleurs ! Ils affirment avoir livré dans la boite aux lettres alors que pas du tout ! et envoient en plus de fausses preuves ! Ne commandez pas sur cette plateforme ! Ils se fichent de vos reclamations et ne font aucune investigation pour chercher la verité ! Ils vous disent qu'ils ne vous rembourseront pas ! Vous perdez tout simplement votre argent ! Lamentable ! A fuir

envío super rápido ,buena calidad y buen olor

Ein Stern noch zuviel. Handy bestellt, nach Erhalt des Handys habe ich das Smartphone installiert und dabei festgestellt,daß ein Trojaner auf dem Handy installiert war. Also Retoure. Mein Geld bekomme ich nicht zurück,angeblich nicht das Smartphone was sie mir geschickt haben.
Ich sage nur Betrüger

do NOT buy from TikTok shop - i really dont know how they are still allowed to operate in the UK...

the support staf is uterlly useless, and they cannot control the sellers at all, i got scammed by a live seller, and for love and money cannot return or find a return address.

best thing to do in the future is ignore tiktok, do a chargeback from your credit card company

tiktok doesnt even care about Uk consumer law which is 14 days return....

SO BAD!

I bought a walking pad, few months later the remote stopped connecting. The store where I bought the walking pad is no longer in business. Customer service informed me that because it’s outside of return window, no refund

Think Twice Before Buying from TikTok Shop!

Honestly, I’ve had enough. This isn’t the first time I’ve had problems with products I’ve bought through TikTok Shop, and I’m getting fed up with the same thing happening again and again.

I bought five pairs of earbuds, and the package arrived damaged. I opened just one pair to test them, only to find that the right earbud was extremely quiet and the left one wasn’t working at all. I kept the other four pairs sealed because I intended to return them.

I contacted the seller, but they replied in Chinese, which made communication difficult. I accepted the return process because I wanted a refund, only for my request to be rejected. I then tried getting help from TikTok Shop customer support, but I still didn’t feel like my problem was being properly dealt with.

Let’s be honest, if the product had worked properly, I wouldn’t have asked for a refund. Why would I waste my own time dealing with returns and customer service if there wasn’t a genuine problem?

And the worst part is, this isn’t even the first time this has happened to me. I’m tired of spending my hard-earned money, receiving damaged or defective products, and then having to fight just to get a fair resolution. Buying something online shouldn’t turn into this much stress.

I’m sharing this to warn other people because I don’t want anyone else to go through the same frustration. Please be careful when buying from TikTok Shop. Check the reviews, research the seller, and keep evidence of everything in case something goes wrong.

TikTok Shop needs to take more responsibility for the products sold on its platform and improve its customer support. Customers shouldn’t be left feeling ignored when they’ve paid for something that doesn’t work.

I’ve genuinely had enough of this happening. It’s not just about the money anymore; it’s about being treated fairly as a customer. We work hard for our money, and we deserve better than this.

Una stella perché zero non di può dare!
Sono dei TRUFFATORI!
NON COMPRATE da loro.
Sia mia figlia e mio nipote sono stati DERUBATI dicendo semplicemente che per loro la merce è stata inviata, ma MAI arrivata!