ShelterLogic Anmeldelser 480

My sales rep shipped my order on-time as promised. Unfortunately, the Shipper lost the shipment. Even though it was not ShelterLogic's error Alexa Reynolds in ShelterLogic Customer Service went above and beyond in making it right. I felt valued as a customer and will gladly order from them again with confidence.

Stay away from the Shelterlogic 'garage in a box' product.
The frame is ok, but the tarp is pure rubbish.
I had to buy two tarps within a period of less than 3 years.
Customer service rejected my warranty request.
Their feedback was : '….this is our standard temporary fabric with a limited 1 year warranty'
So the tarp that comes with the shelter in the box is 'temporary'
This is nowhere mentioned, misleading you as a customer.
In this way Shelterlogic tries to stay competitive from a pricing perspective.
Buy another product is my advice.

Update 30.07.2025 :
Shelterlogic reviewed my warranty request and decided to honor it and they did send me a new basic tarp.

Alexa Reynold was excellent. She was thorough and made sure I was ordering the correct replacement parts for my Rio beach cart. She was pleasant and professional. I asked her for the survey form because I wanted to make certain I could recognize how great she was (and is).

Anthony went the "extra mile" to solve my problem and produce a very satisfying resolution! Within 24 hours after contacting him, he researched my product and found the right tires for my Rio Wonder Wheeler Ultra beach cart. He contacted me and we were able to order the correct tires and at a very reasonable price. He was polite, professional and focused on solving my problem and he followed up all within 24 hours. A first rate customer service guy you should be proud of

Very easy to communicate with and went above and beyond to help fix the problem.

Friendly and prompt service. I f
elt like they were passionate about solving the problem.

Your service was customer driven.
Time is sensitive, meaning you considered the customer time to be valuable.. Thoughtful and compassionate.

I received 1 wrong part in a kit. There was no hassel. Had to send a pic of the receipt and the wrong part # and they are sending me another kit.

We are both seniors over 70, so we were very grateful for the service received from customer service. You were very quick to send a manual and when we had an issue with the pinholes we received a very quick and professional response. The original shelter was also delivered in a very timely manner. We are currently waiting for the replacement; due to pinholes in the cover. After 2 emails and 2 phone calls finally received a response. Hopefully, the cover will be delivered soon. Covers are only manufactured in the US and delivered to Canada.

ordered a solarium from HD, the box of ceiling pieces was missing, ShelterLogic let me know they would send missing box out. Only took about 1 maybe 2 business days to get this resolved, very quick and very understanding. Received the shipment in a timely manner..Very easy to put together and very sturdy product

I placed my order for a Gazebo with Anthony over email and phone. Everything was very professional, clear and I was provided with honest and correct information.
The delivery took place in less than one week and faster than advertised by the company.
When assembling the gazebo I had some minor issues that Anthony resolved without delays.
The product was of high quality and so far I am very satisfied with it.
Very professional, honest and efficient service.

I have nothing but the best words and thoughts for these products but also the staff for this company. I have a gazebo and privacy screens from Shelterlogic. I love these items and I am mostly impressed with how attentive the Customer Service is from them. My expectations were blown away by the response to my challenge, how much communication was passed between their staff and myself. True concern for my satisfaction. I will seek out their products going forward.
You are a blessing!

The customer service over the phone was excellent. What I really dislike is the fact that after all the years you have been in business there is still no Shelterlogic office or warehouse in Canada stocked with products you sell. I thought you had one here with the .ca on your website . Delivery time is less than a week within Canada. It will be over 3 weeks since I ordered it to when it is expected here next week. Not happy!

Laura B (CS agent) was wonderful to deal with. She took the time to understand our needs and helped us get the part we required for our gazebo in speedy time!

Answer to my problem and gave me how I can resolve it.
Smiling

I’m so delighted by the quick response to my email query and the helpful, factual, straightforward information provided.

Count me as one “super DELIGHTED customer” given both ShelterLogic’s products AND this specific transaction. Lynn is AWESOME! (Thank you!)

Very good service

Lynn was so helpful and answer so many of my questions. Her dedication and service is absolutely amazing. Thank you to Lynn for all her help.

Alexa Reynolds - Customer Service Representative went out of her way to send hard-to-find replacement parts for an older Arrow shed, and for which I'm grateful.
Nice job and will continue to support Arrow product lines through ShelterLogic.