ShelterLogicAnmeldelser 

Laura B (CS agent) was wonderful to deal with. She took the time to understand our needs and helped us get the part we required for our gazebo in speedy time!

Answer to my problem and gave me how I can resolve it.
Smiling

I’m so delighted by the quick response to my email query and the helpful, factual, straightforward information provided.

Count me as one “super DELIGHTED customer” given both ShelterLogic’s products AND this specific transaction. Lynn is AWESOME! (Thank you!)

Very good service

Lynn was so helpful and answer so many of my questions. Her dedication and service is absolutely amazing. Thank you to Lynn for all her help.

Alexa Reynolds - Customer Service Representative went out of her way to send hard-to-find replacement parts for an older Arrow shed, and for which I'm grateful.
Nice job and will continue to support Arrow product lines through ShelterLogic.

I purchased a replacement Cover Kit for the AutoShelter RoundTop 10ft.x20ft.x8ft. Ultra Duty PVC 21.5 oz green. It arrived in an open package - with 2 boxes half open and not fitting at all around the replacement cover. For the very high price I paid it should have been packaged properly. It should also have had a copy of the order/bill in it. Also, the cover did not look lik an ultra duty cover. Then it turned out that the cover was much too small. Even stretching it, it did not by far cover the structure. Nor did the end panel fit and the zippered door did not fit the structure either. In addition the steel rod, that needs to go at the bottom of the zippered door, was missing. No instructions were given at all. Especially on how to attach the straps to the rachets. We bought the Roundtop Autoshelter mid 2017. We are already on our 3rd cover replacement. The last replacement cover we purchased in 2021 and it was supposed to last 10 years. It lasted 2 years. We made do with covering the top with tarps. Now we spend the money on a 3rd pricey replacement cover which apparently has a warranty of 15 years. Experience showed that this is not what will happen. Extremely disappointed in ShelterLogic. I know I will not buy from them again.

I had a very pleasant experience dealing with the customer representative. Ordering was flawless and very professional. I was very pleased with this transaction thank you

We did have a quality issue, but the quality department took care of everything that was needed to rectify the problem. Very happy with the new ending then situation and a good quality service department. Thank you

The young lady that I spoke with - Alexa Reynolds was efficient, always polite, friendly, completely understanding and competent. She was prompt with her responses and always accurate. A fine employee - perhaps she's an owner?? I'm an advocate of the concept of profit sharing in which employees share as the company profits - likely thanks to their diligence. Alexa would definitely contribute to SL's profits.
My "Date of Experience" commenced back on April 28th and there were a number of interactions with Alexa until today (May 8th) when the replacement material arrived.

Representative was very pleasant and easy to deal with, she found what i was looking g for in US warehouse and arranged for it to be shipped out to me in Canada.

Very helpful customer service talking with Laura Miller. Had all the info needed and emailed my shopping info.

Shelter rusted after only a few years. Was to be replaced with a new shelter. Wrong shelter was sent. Took weeks to get the old one picked up and had to email and call several times to request ship date for new shelter. Laura finally took care of it immediately.
When you need a man to do the job, hire a woman.

Built like garbage just bought a new one holes don’t line up feet are crooked so many burrs I can’t get the pipes in and when I do it takes all the paint off. Over all wouldn’t buy another one. Hope you guys can get your quality up. Not impressed my older smaller one is built better then this 12x24x10

Laura was knowledgeable, professional and kind. She provided all the options.

Laura Miller was very helpful and very pleasant. She helped find the exact parts I needed. She also called me back immediately when the system accidentally hung up on me. Most times, there is no call back when that happens. I am very happy with the experience, and very happy with my gazebo!

I’ve been emailing back and forth for months and have had the best service! So very helpful and knowledgeable. Lynne asked me many questions to make sure I was ordering exactly what I needed.
Love your product and very very pleased with your customer service and ordering process.
Thanks so much!
Jenny Balon

Gregory Mellette handled my issue way past my expectations.
I had an issue with my zipper on my greenhouse tent and he handled it professionally and quickly.
So grateful for the excellent customer service!!!

It was so easy to get in contact with customer service. The representatives who assisted me were friendly and helpful. They worked to ensure I was going to get the parts I needed.