I emailed for assistance placing my order. Based on what I was wanting to purchase, Lynn set up the order. We completed placing the order by phone. Lynn was wonderful and most helpful. It was a go... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Laura B was great on email & over the phone. Trying to find part numbers can be trying sometimes. She guided me to where the replacement cover number was and then facilitated the order of a new c... Vis mer
Selskapet har svart
Lynn is always so kind! I have ordered multiple parts, at different times, because I don't realize I need them at the time.. and she has been kind EVERY time. Such great customer service. I love shelt... Vis mer
Selskapet har svart
Pros: Customer support was great! Readily helped with questions regarding instructions and getting correct floor kit. Cons: Directions were hard to interpret in some areas, especially which pilot... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Kontaktopplysninger
Callender Road 150, 06795, Watertown, USA
- 1-800-932-9344
- info@shelterlogic.com
- shelterlogic.com
4,4
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468 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Excellent service
Everytime I have contacted the service department I have had quick and excellent service. I really appreciate their products.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Michel,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Excellent knowledgeable and polite
Excellent knowledgeable and polite . Found panels for our 10+ year old gazebo
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Andrew,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team!
Customer service is top tier!!
Lynn is always so kind! I have ordered multiple parts, at different times, because I don't realize I need them at the time.. and she has been kind EVERY time. Such great customer service. I love shelter logic, they are always on top of it!!! Great company! I love their products!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Deidre,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Defective part was replaced and sent…
Defective part was replaced and sent within 5 days. Excellent service and exange of communication with Marangelly Santiago Customer Service Representative.
Thank you
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Tony,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Marangelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Great support from Lynn placing my order.
I emailed for assistance placing my order. Based on what I was wanting to purchase, Lynn set up the order. We completed placing the order by phone. Lynn was wonderful and most helpful. It was a good experience and I am happy to have the order in place now. I would happily recommend ShelterLogic.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Alfie,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Excellent Customer Service !
Lynn was incredibly helpful in pinpointing the exact model I needed and guided me through the entire purchasing process until it was delivered. Quick shipping and great product quality. Highly recommend!
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi William,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
quick response and helpful
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Art,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Laura B was great!
Laura B was great on email & over the phone.
Trying to find part numbers can be trying sometimes. She guided me to where the replacement cover number was and then facilitated the order of a new cover.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Dennis,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura B for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
WoW.
WoW.
Quel service Kelly m’ a donné.
Elle est super gentille et attentionnée.
J’ ai beaucoup apprécié.
Merci Kelly
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Bonjour Yvon,
Nous sommes ravis de constater qu'un membre de notre équipe a pu résoudre votre problème rapidement et efficacement. Nous ne manquerons pas de féliciter Kelly pour ses efforts et tenons à vous remercier d'avoir pris le temps de partager cette expérience, ainsi que d'avoir choisi ShelterLogic !
Bien cordialement,
L'équipe ShelterLogic
The perfect rep!! 👌
I talked to Lynn and she extremely nice to talk to and helped set up everything I needed!!👍👍give her a raise she was a perfect customer service rep!!👌💯
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Dion,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Easy to deal with missing part
Kelly was extremely nice and knew exactly what to do in order to get the missing part to me. It was an easy and frictionless experience.
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Chris,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Kelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
The response time was incredible
The response time was incredible, the info I asked for was answered in a way I can understand. Additional questions I had was replied to professionally, quickly, in good to follow instructions, responding quickly.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Danny,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
Customer service is abysmal; products are unworthy of sale.
Customer service is abysmal. Their warranties mean nothing.
We had a ShelterLogic Arrow Driftwood Series shed collapse into a twisted heap of cheap material less than 9 months after we bought it. Their 10-12 year "special warranty" is misleading and useless. In writing, they do not even defend the inappropriateness of their products as sold in Canada, because they are apparently not made for Canadian climate yet are sold by Canadian Tire. Customer service offered us 40% off on a replacement shed when we provided photos of the remnants of their shed and asked for a refund. Why would we pay to buy a replacement of garbage for garbage? Shady company and cheap products. Avoid at all cost. And Canadian Tire should also stop selling their products.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Emily,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this situation has caused and understand how disappointing it is when a product does not meet expectations.
We’d like to clarify a few important points regarding our sheds and warranty. Our warranty is designed to cover defective parts or manufacturing issues, but it does not extend to acts of nature, including extreme weather events or snow load–related damage. The Driftwood Series shed you referenced is not live load–rated, which is clearly indicated in the product documentation and installation guidelines. For this reason, we advise customers to securely anchor the shed using anchoring systems appropriate for their terrain and to promptly remove snow accumulation from the roof to prevent structural stress.
We also recognize that climate conditions vary significantly by region. While many customers successfully use this model across Canada when installed and maintained according to guidelines, we do offer live load–rated models that are specifically designed for areas with heavier snow loads for customers seeking that level of protection.
Regarding the resolution offered, our team provided a discount toward a replacement as a goodwill gesture, despite the damage falling outside warranty coverage. While we regret that this was not the outcome you hoped for, it was extended in an effort to assist under the circumstances.
We value all customer feedback, and we continuously work with our retail partners to ensure product specifications and suitability information is transparent, so customers can make informed decisions. If you’d like to discuss alternative models or have additional questions, our customer care team remains available to help.
For Arrow Storage Product inquiries, please call 1-800-851-1085
Best,
The ShelterLogic Team,
Fast customer service.Easy to deal with.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Debbie,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Extremely disappointed!!
Extremely disappointed!!! I’ve had Shelterlogic shelters in the past that lasted 5 or six years. Now they barely last one year!!!
For $600 or $700 this is totally unacceptable!!! You can tear the fabric with your bare hands …like paper!!! 🤬🤬🤬
Does anyone have suggestions for a different / better shelter?
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Dan,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim
We are looking forward to assisting you!
Above and beyond
They went above and beyond taking care of my issue. I was looking for a wheel for my Tommy Bahama cart and after several emails they were able to send me a new one. They were patient and exceeded my expectations. Im very grateful.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Susan,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Very responsive assistance
Very responsive, prompt and helpful assistance (through multiple email messages) with my questions about assembly and shipment of the carport kit that I purchased.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Ralph,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
5-star service - gréât expérience!
5-star service, very impressive! I called ShelterLogic with a question about product availability and the agent was not able to answer at the time. But then I got a call back in less than 15 minutes as she had found what I was looking for and more. I wasn’t even expecting the call - the agent (Marangelly) too it upon herself to follow up on my question and then call me with a solution. She was wonderful - proactive, helpful, friendly, and responsive. I ended up ordering multiple items and through it all, Marangelly was helpful, patient, and went the extra mile to answer my questions and find the items I needed. It has been an excellent experience so far, especially because it’s so rare these days to get such great service. Thank you!
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Kaz,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Marangelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Very helpful
Very helpful, very friendly, solved my issue immediately without issue. Thank you!
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi there,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Missing parts and one defective item…
Missing parts and one defective item ... Anthony your sales associate has taken care of the issue. That is why I only buy shelter logic products. Great customer service
Thank you
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Joe,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
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