Shein Anmeldelser 

Shein wrongfully rejected my refund claiming the hygiene sticker from the swimsuits was removed. However, the items arrived defective! The glue on the hygiene liners were completely dried out, causing it to detach on its own inside the packaging before I even opened it. Under consumer protection laws, I am not responsible for manufacturing defects or poor quality adhesives. And not only they do not adhere to the Law and refund me, they do not even bother to notify me for over a month! They received the package and they didn't even email me to say anything about the refund! Unbelievably awful experience, girls save your money and never buy swimsuits from this scam company!

This company is a shambles, you provided a tracking number that is not valid with any logistics company. You emailed me to say item delivered and it was not. Still no response or follow up to a requested refund.

Muy mala experiencia con una devolución. Se han quedado tanto los productos como el dinero. Por supuesto elevaré mi reclamación

Estafa
Cuando hace falta un artículo lo niegan

Terrible customer service. Wrong addresses no refunds, can’t locate packages.

compra referência:GSO1YR62N000LDT
Péssima é uma empresa que pelos vistos não tem humanos.
Não consigo que me reembolsem ou enviem o produto.
Já expliquei o problema mas insistem sempre com mensagens pre-programadas.
Uma lástima.

Ich hatte am 26.12. eine Retoure versendet. Am 05.01.26 wurde sie zugestellt.
Shein bestreitet bis heute den Erhalt.
Obwohl es gesetzlich so ist, dass bei angeblich verlorenen Rücksendungen der Verkäufer haftet.
Klarna hat Gott sei Dank meine Beweise anerkannt und mir das Geld zurück überwiesen. Shein weigert sich noch immer.
Mehr muss ich dazu nicht sagen

Vêtements trop petits , sur shein et temu...

They will not avail themselves to handling returns and refunds. No physical address is readily available

Mijn account is al half jaar geblokkeerd. Denk dat ik 100 berichtjes heb gestuurd met de vraag “waarom” . Iedere keer een standaard antwoord. Ze kunnen niet zeggen waarom. Er is een onderzoek bezig maar het zou voor mijn eigen veiligheid zijn. Vandaag eindelijk de reden gehoord. Ik zou te vaak iets retour hebben gestuurd. Heel apart. En daar wordt al een half jaar geheimzinnig over gedaan. Gelukkig heb ik er geen tegoed meer open staan want dat hoor je ook vaak. Alles behalve klantvriendelijk

They ordered duplicate items tried to cancel one but they refused, so had to send one back didn't receive what I paid for it I I known would have kept it but didn't need 2 dresses the same, not the first time problems with this company, gave them another chance but I'm done with them now !

Terrible customer service and terrible shipping. I’ve now just paid around 1000 NOK for items I never received. If you think paying with Klarna makes it safer, you’re wrong — they will side with Shein. Shein’s customer service can only help within a specific time frame, and they didn’t manage to resolve the issue before that deadline. I’ve spent several hours trying to get help over 3–4 months! In the end, I just received automatic rejections.

P.S. They mess up their shipments and are not clear about which packages have which tracking numbers. So when it comes to which packages you receive or don’t receive, you have no real way to dispute it.

1* cause it is the minimum for me or should be 0 or even -

Avoid this company at all costs. My order has been stuck in their warehouse for 12 days with absolutely no movement. Despite contacting customer service several times to report the issue, I have been completely ignored and no one has bothered to resolve my query.
​They are happy to take your money, but they have no accountability when it comes to shipping or support. This is a total logistics failure. I will be filing a dispute with my bank. Save your money and shop elsewhere.

"I am writing this review because Shein has failed to issue a refund for my returned items. According to the tracking number CE420578054HR, the package was successfully DELIVERED to your warehouse on March 6, 2026.
Despite providing proof of delivery, your customer support has not processed my refund. This is unacceptable. If the refund is not processed within 48 hours, I will initiate a chargeback through my bank and report this case to the European Consumer Centre (ECC). Please resolve this immediately. Order ID: GS015V22200342S and GSO15022700N28S Ffor 4 items which were returned under number for combined return UR15FBEOXQ58.

Shein asserisce che ho ricevuto il pacco ma non è così .
Shein in questo caso mi accusa di falso
ed io non lo permetto a NESSUNO !

Hej det är andra gången jag skriver i det här ärendet.
De senaste tre pyjamasarna jag köpt från er kan jag inte använda, de är för små; över bröstkorg, lår och höfter men längdmässigt är den för stor.
Den verkar vara sydd för någon som saknar muskler helt saknar muskler.
Det är tredje, eller fjärde, gången jag råkar ut för det här trots att det är två olika modeller men jag kan inte hitta mina tidigare beställningar.
NI har usla kontaktvägar.

Ik bestel al jaren met veel plezier bij Shein. Ik betaal altijd netjes. Nu is sinds oktober mijn account geblokkeerd wegens ongebruikelijke activiteiten? Geen idee waarom ik heb niks raars gedaan. Als ik de klantenservice contact helpen ze me met niks verder. Ik moet maar gewoon afwachten tot het wordt opgelost? Ik heb nu al 8 keer een ticket ingediend en een nieuw account aangemaakt waarbij ik exact hetzelfde probleem heb. We zijn inmiddels 5 maanden verder en er is geen oplossing. Heel irritant.

LOST £250. TERRIBLE customer service and NO REFUNDS ISSSUED!

I ordered several expensive wedding dresses to Lithuania, but none of them fit. I carefully followed SHEIN’s return instructions and sent everything back to their warehouse in Poland.

Since then, the nightmare began!

SHEIN customer service keeps asking for the same return receipt and delivery proof over and over again. Every time I send the documents, I receive another email requesting the exact same thing. It has now been over a month, with 15 emails back and forth, and my €250 refund has STILL not been issued! It feels like they are deliberately avoiding issuing refunds. It looks like a systematic way of keeping customers’ money!

This situation is completely unacceptable! Holding a customer’s money for over a month despite receiving the returned items and full proof of shipment and delivery feels dishonest and fraudulent!

At this point, I have no confidence in SHEIN’s customer service. This experience has caused me significant stress and financial loss, and it still hasn’t been resolved. I am seriously considering taking legal action if this matter is not addressed!

Mijn vrouw bestelde 3 items bij Shein voor een waarde van 35,04 €, niets werd geleverd, terwijl ze beweren dat het " in de buurt, of bij de buren" werd afgeleverd. Dit terwijl we een pakjesbrievenbus hebben. Ze compenseren ons met 6,34€. DIT IS PURE DIEFSTAL. Wees verwittigd als je bij SHEIN een bestelling plaatst