Shein Anmeldelser 

I have asked shein 6 times for a link to request a return because the delivery email did not provide the option.
The said items are of very poor quality and one item was too small, but despite this l am still waiting for instructions to return.

Nedoporučuji! Neoprávněně strhávají peníze za vadné zboží z výroby
S obchodem SHEIN jsem extrémně nespokojená a nákup zde v žádném případě NEDOPORUČUJI.
Objednala jsem si více kusů oblečení, přičemž věci, které mi rozměrově seděly, jsem si ponechala a řádně zaplatila. Ostatní kusy jsem pouze vybalila, vyzkoušela a vrátila z důvodu nevhodné velikosti a toho, že některé položky přišly v poškozeném/kazovém stavu už přímo z jejich skladu.
Až po zpracování vrácení jsem zjistila, že mi ze zaplacené částky neoprávněně strhli téměř 1 900 Kč jako „Poplatky za opravu vadných produktů“. Bezostyšně hodili vinu za doručení vadného zboží na mě a tvrdí, že jsem ho poškodila nebo obnosila já – což je absolutní lež. Zboží jsem pouze vyzkoušela!
Zákaznická podpora reaguje jen automatickými odpověďmi, problém odmítají lidsky přezkoumat a peníze vracet nechtějí. Tento přístup považuji za neseriózní a neetický vůči zákazníkům. Pokud nechcete přijít o peníze za chyby jejich kontroly kvality, nakupujte raději jinde!

ABSOLUTO DESPRECIO A LOS DERECHOS DE LOS CONSUMIDORES. DAN UN PLAZO PARA REEMBOLSO DE LAS DEVOLUCIONES Y ES ABSOLUTAMENTE FALSO. MANDÉ DOS PAQUETES DE DEVOLUCIONES EL 28 DE SEPTIEMBRE Y SIGO SIN RECIBIR EL REEMBOLSO HOY DIA 12 DE OCTUBRE. EL VIERNES ME DIJERON QUE SI EL LUNES NO ME HABIAN REEMBOLSADO QUE LO HARIAN INMEDIATAMENTE HOY. MENTIRA!!!!!!! TIENEN LA CARA DURA DE DECIRME QUE SIGA ESPERANDO.
MENTIROSOS Y ABUSADORES!!!!

Ik deed vandaag een bestelling bij Shein. Ik had 6 artikels in mijn winkelmandje, maar bij bevestiging zaten er maar 5 in en was er één artikel in mijn mandje blijven staan.

Ondanks dat er op hun website staat dat je nog artikelen kan toevoegen aan je bestelling indien die nog niet verzonden was en ik na enkele uren al contact opnam met de klantendienst, weigerden ze iets te doen.

Ik had ook enkel contact met een robot, die mijn vragen maar half begreep.

De aangeboden 'oplossing' was dat ik het artikel opnieuw bestel en de verzendkosten die daarbij komen ook zelf mag bekostigen.

Totaal geen service! Dat is met opzet etxra geld van de klanten aftroggelen. Ik hoef het artikel al niet meer.

Effettuato ordine i primi di agosto ordinato pantaloni in cotone che erano invece di tessuto sintetico plasticoso ed oltre il resto anche un Power bank che nn funzionava. Richiesta la restituzione con relative foto allegate degli oggetti da restituire e qualche giorno fa mi inviano email con scritto che gli oggetti nn erano presenti nella scatola di restituzione. Mai più.

I returned a 200€ dress 3 months ago- they keep telling me it never reached the warehouse. I believe we customers deserve much better, for a mistake they did- i had to pay postage and after 3 months still no refund and the same stupid answers in customer care

Shein Return QR Codes do NOT WORK!!!!! I find this NOT trustworthy!!!!

I ordered articles from Shein's webpage for an amount of 50 euros, which is above the limit for a free shipping, and was shocked to be charged for the shipping. I was able to get in touch with the company and they "explained" this charge because "as the items come from different manufacturers, the minimum order was not reached"!!!! That is simply ridiculous because their business consists precisely of selling articles from different sellers. I felt cheated and cancelled the order. This is fraud.

Hello everyone,

I want to share my very disappointing experience with returning items to SHEIN.

The first time I tried to arrange a return, I was given the runaround until the return period expired. When I contacted customer service about it, all I got was: “Sorry.”

The second time, I tried to arrange a return and waited an entire month for someone to come and collect my package. I contacted customer service every single day, but absolutely nothing was done.

Eventually, they changed the return method so that I could return the package myself. I have now been asking for two weeks for the return label, and still nothing has been sent to me.

Every time I contact customer service, I get the same response: “Please be patient.”

How much longer am I supposed to be patient? I have been trying to return my items for weeks and have spent an enormous amount of time contacting customer support, with zero results.

I am extremely disappointed with the way SHEIN treats its customers. The customer service is absolutely unacceptable, and I have never experienced such a frustrating return process.

I will not be shopping at SHEIN again, and based on my experience, I cannot recommend this platform to anyone.

Very disappointing and extremely frustrating.

Prodotto medio decenti ma consegna pessima!!!!!

My name is Michael and I can help in the promotion of video to make your profile proceed more

My mail got hacked and I wanted to change it. No option with Shein, a code is sent to your registered mail (in this case my hacked one) and that's it.

Customer support are idiots across the bank, I was held in the support chat for over an hour, got pushed from advisor to advisor (some of which never even replied), got sent the same templates over and over and nobody acknowledging my issue.

In the end they told me they escalated my case and I will get a reply in 24 hrs... to: you guessed it: my hacked mail account. I can't with so much stupidity.

Shein isn't just cheap and toxic, they're also incapable of fixing a small issue like changing your bloody mail address. and since I can't receive a response from them, they advised me to open up a new account. ABSOULTEY NOT. There is literally 0 account security and no option to delete your account without jumping over further obstacles. Do yourself a favour and DO NOT SHOP there!!!!!!!!

Artikel niet geleverd, restitueren ze maar helft van het bedrag. Ben al een week bezig met een klantenservice die er niets van begrijpt en slecht is. Constant hetzelfde antwoord herhalen dat het bedrag is gerestitueerd. Ja dat begrijp ik, maar het bedrag klopt niet en daar kom je dus maar niet verder mee. Wat een slechte klantenservice en dan maar blijven zeggen dat mijn tevredenheid belangrijk is voor ze. En dan gaan ze online hierop reageren alsof ze het gaan oplossen, maar in de praktijk doen ze niet. Al die chinese webshops zijn hetzelfde, onbetrouwbare service. Dan beter naar een fysieke winkel en wat meer betalen, maar waar je tenminste nog echte service krijgt en een echt persoon.

I think Shein are terrible and also Paack who deliver on behalf of Shein and I would give no stars!! I ordered some clothes etc over 2 months ago from Shein ,and I am no closer to knowing where Paack have delivered to,I received a pick up code from them but they did nt say where to pick up from?!! I contacted Paack they said they delivered the parcel,I asked where to? They did nt answer that question and eventually told me to get in touch with Shein,which I did,their customer service is appalling,they just keep fobbing you of asking for id and proof of trying to deliver,I have nt got any of that,just order no.pick up code and paack no. Now they say a refund is not possible due to lack of proof !!! I will never ever recommend Shein to anyone I have no parcel and no refund of money spent,all because lack of help from Shein and Paack!! People do not buy from Shein!!!

in piu ordini ho avuto problemi. non mi hanno fornito prodotti puliti, alcuni contenevano dei peli al loro interno oppure usati da altre persone e rivenduti. quando chiedi il rimborso poi ti restituiscono la metà della roba fingendo di aver ricevuto il rimborso.pessimi spero chiudiate oggi stesso

I've had to repeat myself over 7 times about the same question due to abbreviations on the size section of an item and the response I get evertime I signal on a picture of the item to support my question is an IA non agent saying "Ok.Wait" them again they all what is my question this on a 3 times loop ama still no answer!!this is beyond ridiculous!how am I supposed to guess that CHLD,YTH,OSFM,OSFA mean??this is misleading to the buyer and mean squat how are we not getting a wrong size!??get actual human agents speaking not IA please!

Commande très bien,jour de livraison parfait. Colis livré mais dans la boîte du voisin. Réponse reçue, demandez le colis au voisin. Donc moralité si j'ai besoin d'autres choses je ne ferai plus appel à cette société qui ont des livreurs illettrés qui soit ne savent pas lire ou s'en foutent royalement de leur travail. Vraiment décevant. À fuir

After more than 12 hours of effort and over 50 email exchanges, SHEIN has consistently failed to address my return dispute or review the evidence provided.

SHEIN claims two items were missing from my return shipment. Anticipating potential issues, I recorded video documentation of the entire packing process and the handoff to SHEIN’s designated third-party return carrier. Despite explicitly providing this video evidence multiple times, customer support continues to send automated, scripted responses that ignore the footage entirely.

Public responses from SHEIN requesting my account details are performative, as they already possess all relevant documentation. If items went missing after being handed off to their logistics partner, SHEIN should investigate their own supply chain rather than penalizing the customer.

I have fully cooperated and provided conclusive evidence. I require SHEIN to review the video footage, investigate their return network, and issue my correct refund immediately.

Was hoping to buy several items but trying to log into this company is like trying to get into the Bank of England vaults. Gave up; there are plenty of companies willing to accept my money without al this needless and stupid palaver. This company probably couldn’t care less.

Llevo un mes esperando un pedido que venia en dos paquetes, uno con una prenda y el otro con 4, me llegó el que venia solo una cosa, el otro me pone que la entrega falló, reclamo y reclamo el importe y me dicen que espere con paciencia que tienen problemas con los aviones y no sé que más historias. Unos estafadores, ya es el segundo pedido de más de 40 euros que se esfuma y no hay forma de contactar para reclamar ni de que te reembolsen nada. No solo han perdido una clienta sinó que voy a poner una denuncia en la OCU por estafa a la empresa de servicios y a la de transporte. Que sinvergüenzas