Amazon UK Anmeldelser 

Beware Constant Lies.
I brought a bathroom set from Amazon UK and was sent emails from the delivery company on the day of delivery told that the item hadn't been received into the depot in time for delivery. So contacted Amazon UK to discuss the issue told not to worry they would send a replacement I asked what about the original item told when and if it turns up I can keep it and i will not be recharged for the item again, I was sent a return request at the time of this being done but was told by the advisor to take no notice of it as it automated and he would cancelled it from his end. the replacement was delivered on 24/02/2026 again I contacted to double check what I had been told was correct and again was reassured that
1. I wouldn't be charged again for the item.
2. I could keep both item if they turn up.

the next day I get an email telling the orginally item was to be delivered on the 26?02/2026 again I contacted Amazon UK and was told again by a manager the same thing I could keep both and I wouldn't be recharged for the item. Then on the 01/03.2026 I got an email telling me that if the original item is not returned by the 07/03/2026 I would be recharged again I contacted Amazon UK explained again what I have been told then sent copy of the email I have been sent from these advisors and Managers and then I spoke with other manager who openly said there was no way of stopping the return and she would refund the amount back to my account to cover for the charge.
I then telephone Amazon UK and ask for a manager and this time I explain and he said to return the item I said why should I when I know that I will be charged and you will have the item back. I said I don't trust of believe any of you at Amazon UK. So now I have to wait see if I will be recharged and if I get my refund to cover and if not the situation will continue. Customer please beware if any manager tell you they have cancelled the return never believe then and if they say you can keep it don't believe them either as it not worth the stress and worry. After Saturday I plan to cancel my Prime and any other thing to do with Amazon UK

Amazon is increasing marking its deliveries as "Handed to Resident" when the package has NOT been delivered.

It's hard to know what is going on but they're becoming increasingly shambolic.

Amazon UK is fraud company they have not deliverd my order nor they have done anything total. Scam business avoid it.

Delivery service now is appalling. Over that last few months next day delivery is exceptionally poor over 50% arriving at least one day sometimes two days late. Not the service I have been used to.

I am 91 years old and trying to buy kitchen knives on Amazon. I have given them all the information they ask for and the already have details of my payment card. The items are in my basket but when I tap "Verify" nothing happens. Going to Amazon's Help Page is useless - I just keep going round in circles. It is a powerful incentive to buy over the counter locally.
I have tried to buy these item probably 20/30 times over several days.

Another messed up order. So many laly do not arrive, get here late or are the wrong item. Customer service is easy to contact but usless. They are so big now they don't care about customer service.

Trying to get a refund for ‘undeliverable’ items on the Amazon app is such a pain- and time consuming. (Undeliverable because Evri, the worst courier service in the world can’t be bothered to locate my address). On the Amazon app you are directed to input info and select options only to be sent back to the beginning again. Eventually got to speak to an agent but needed to give the order number for each ‘undelivered’ item when it’s all there on my Order History with undelivered items clearly marked! Talk about joined up systems and wasting time. I pay £100 + per year for Amazon Business Prime and don’t consider their service meets expectations. Will reconsider paying again in future.

Time Amazon either folded or it took more care of its services and items offered to the general public from \mcfee down loads which you have to reknew b4 you try it out and Yamaha Guitars thats are fake and prouducts advertised as something they are not in good condiction or what they are advertised people are right the customor service is apalling and from abroad and dont care a dam any more time for Amazon to shut down its operations in the UK and Customor service be manned by UK people.

I usually have no problem with deliveries but today the driver left the parcel on the doorstep, in full view of the road. He didn’t knock on the door and it was only that I saw him drive away that I knew someone had been to the door. The message said he had left it in the greenhouse, liar.
I tried to send this information to Amazon but it is a tick box exercise and nothing covers problems with lazy drivers who lie about your delivery.
If I could have informed Amazon about this I probably wouldn’t have left this review, they obviously don’t care about customer service.
Lucky I was in and it wasn’t a very valuable item.

It's the Delivery that's bad they always just dump the Delivery anywhere and don't knock or ring the door bell, but yesterday they said item was handed to Resident a clear untruth, so hit a new bottom.

Shame I can't give a minus 10. I have had several products all fail in the last week. Still within warranty but outside the 30 day return window. Trying to speak to a person is a lesson in futility and when after over 2 hours I spoke to a real human they offered me a £5 discount voucher to compensate for a £150 product that was still under effing warranty. It seems Amazon runs roughshod over consumer law much like it does over tax law. Bunch of pirates.

I can’t get anywhere with customer service, it’s all chat bots that don’t understand what I am saying.
This morning at 7.30 whilst my husband and I were still in bed our doorbell rang. We have CCTV and on our monitor we saw the courier leave my package outside and walk away immediately. He didn’t even look back to see if anyone was at the door.
We live on a main road with an open drive. Anybody could have taken the items, gift cards to the tune of £120. If my husband had not been in I may not have been able to retrieve said items as I am a wheelchair user and cannot reach outside my porch.
This is not the first time I have had to complain about Amazon leaving parcels outside the porch in view of anyone passing by. Something has to change!

Please never sign up to operate as an Amazon seller!!

I opened this account years ago (just with mild curiosity about using it as a seller) I added my bank card then, shortly after Amazon debited my account £30 without getting my consent or even making me aware of this debit.

I found out years later, by which time they said it's too late to debit the money they stole from me.

They took it, saying it was a 'subscription charge', for what I have no clue, as I never used the profile to do anything..

I later wrote to Amazon in detail on multiple occasions saying that I would like a refund of the money listed on my profile that was taken from me, and they came back at me with small print saying that I was too late. because there's only a 90-day window to get a refund.

The website is shockingly clunky and hard to navigate. Good luck with trying to find a way to contact Amazon to get any support.

When you finally do. The staff are also cold and incompetent. Taking days to respond and not being able to respond with contradictory information.

Some staff told me I could get a refund, while someone told me I could not.

The amount of time and energy I spent trying to get my money back that they stole from me, out of principle, was horrifying.

I've ended up having to give up and feel powerless to do anything..

I imagine they are doing this to millions of users.

Subject: Complaint about canceled pre-order

I placed a pre-order months ago for a Limited Edition of “The Good, The Bad and The Ugly.”
The shipment was delayed two or three times.

The first time I contacted customer service, they told me there was no problem and that the order would be delivered soon. After several more weeks, I received another message about a delay. I called customer service again, and they said they would look into it, assuring me that customers are important to them — the usual talk.

Two days later, I received an email saying that my order had been canceled.

When I first called, I even saw the product available at MediaMarkt in Belgium, but I didn’t buy it because Amazon had promised to deliver mine. Now it’s sold out everywhere.

For me, Amazon has become completely unreliable. Be careful if you pre-order anything from them.

I have recently stopped shopping using amazon. I do not wish to sign up to prime. And I am now finding I can get the same items locally or online, for small items with out having £4.99 postage added. An item costing £7 becomes £11.99. So same item ob ebay selling fot £8.50 with free postage is where I will shop. Will use Amazon as a last result. Or to compare items.

I've been a customer of Amazon for 30 years and that counts for nothing. I sold a heavy book priced at £10 and it cost me £6 to ship it. Customer decided it was bought "by accident" and Amazon allowed her to return the book and I have to swallow the £6 shipping cost. I agree if the book was damaged or I didn't describe it correctly but it was perfect. Amazon don't care and all they send me is loads of links to their policies and they can't even be bothered to cut/paste the specific part of thier policy. I plan to remove all my books out of principle.

Amazon have drivers who open parcels which defeats the object of putting items in a box to hide what is in it, this went on for 18 months every box opened, that is one a month roughly, and you ring them to tell them and there answer is well
Will make sure it doesn't happen again but it did for 18 months, so of the damaged items I did get a refund for but a lot I didn't, then I was going through my orders and saw an item was not delivered from Oct 24 but if you buy an item and you don't receive it you are entitled to a refund it seems not with Amazon, so if any company you buy from and like Amazon don't deliver try to sort it with the seller first but if you have bought something with you credit/debit card go to your bank and raise a disputed claim, your bank will refund you while they look into it, like I will be doing for this.

I purchased a Wahl Trimmer of £119.99 on amazon. The item sent to me happened to be a fake Wahl Trimmer. You can't know this by the picture on the advert, until you receive your order. I returned the item, but the seller (PG BEAUTY STORE) refused to return my money. Not a single message from PG BEAUTY STORE. They kept silent after receiving my returned item. I had no choice, but to notify amazon. Now, amazon is making effort to return my cash through their A-Z guarantee program. Please, make amazon your least place to buy item as the product authentication is not guaranteed anymore. There are now plenty of fraudsters that claimed to be third party sellers on amazon. This practice by amazon has given rise to fake item being sold on amazon. Be careful!

Bought Bose open earbuds on Amazon looked to be not genuine returned it for a full refund. Now money stuck for 2 weeks no refund yet been made. My huge amount is now with them not releasing it. Extremely annoying

Well im back on here again regarding amazon god knows what's happening with this company
So im still waiting 3 refunds that I sent back weeks ago
Then I ordered something and it was coming from usa but it said there's been a problem they think it got broke but ive got to wait 4 weeks for a refund how does that work not my fault not my problem but they have made it my problem cos ive got to wait weeks for my refunds