Amazon UK Anmeldelser 

Have had row after row with amazon concerning deliveries left in porch and door left wide open, plus i have asked them to ring the doorbell, will they NO. They say there going to sort it and never do. They bribe you with either a refund or money as a gift card but now i have had enough , they have recieved my last order and now i am going to shut the account down and shop elsewhere. There drivers seem to do what the hell they want.

Why won't Amazon publish reviews expressing genuine concern about purchased products. Why is the truth being suppressed? No point in requesting reviews when critical response is banned. Amazon seems to care more about sellers than purchasers.

OK.....after my last poor review I believe in praise where deserved, placed an order for the item delivered to the wrong address previously & delivery was perfect......

Would have been 5* if not for a slight issue with a Subscribe & Save order we have had for months....for 2 packs of 6 of an item....we were informed the item had risen in price by 50p per pack....so I went online to see if they had it cheaper from a different supplier only to find that NO.....it was on sale from the same supplier of a pack of 12 for the same price so instead got 2 packs of 12 rather than 2 packs of 6 for the same price.....changing the S&S to 4 months not 2 !!

Really need to look into how S&S works, but also people buying on S&S need to check their deal is still cheapest

I left a review on Amazon after an item I ordered from a third‑party seller didn’t arrive. I also messaged the seller through Amazon’s official system, and they promised me a full refund. That refund never came, so I had to contact Amazon directly, who did process the refund for me.

After this, the seller contacted me outside of Amazon, asking me to remove my review. The call felt manipulative and completely inappropriate. This kind of direct contact should never happen, and it left me feeling uncomfortable and concerned about how my information was handled.

Since that phone call, I’ve had a very noticeable and sudden increase in spam calls. I can’t prove the two things are connected, but the timing feels too close to ignore, and in my opinion the rise in spam calls seems linked to the incident.

I used to order from Amazon almost every other day, but this experience has completely changed how I feel about using the platform. Because of what happened, and the worrying increase in spam calls afterwards, I have stopped ordering from Amazon altogether and don’t plan to return.

I’m sharing this to warn others to be cautious when dealing with third‑party sellers on Amazon.

Recently packages seem to get delayed or disappear with alarming regularity. Have decided to stop using Amazon because they’ve become too unreliable and the customer service chat is patronising and ineffective

As a supplier on Amazon, I’ve never seen support this bad. My case has been open for 10 weeks with nothing but repeated AI replies and cancelled removal requests. Amazon even sold part of the stock I was trying to get back. No department can help, no one takes ownership, and you can’t reach the team that actually handles the issue. If Amazon allowed seller feedback, I doubt it would matter — they simply don’t seem to care.

I have always liked Amazon because of their no quibble return policy. So when I wanted a new leisure battery for my Campervan I was happy to buy from them. I found AUTOLITE batteries & bought one, but ended up with 2 due to their mistake. I did all the return policy required which was fine until I reached the last page when it said ‘No returns on this product’ I have spoken to Amazon several times & am told it’s a ‘third party seller’. How am I supposed to know that? You can send it back yourself. However no courier company will take an acid battery because of risk of fire & spillage.
I should have read the Trust Pilot reviews first! It’s just a scam to sell you Rubish batteries that will only last a few months if you are lucky before you have to buy a decent one. ITS JUST A SCAM AS THE SELLER KNOWS YOU CAN NEVER RETURN IT! Not helped by AMAZON WHO WILL NOT DO ANYTHING A OUT IT!

ordered this item,HelloBaby Baby Monitor with 2 Cameras and Night Vision, 5.5'' Split Screen Dual Baby Monitor with 1080P Baby Camera, Pan-Tilt-Zoom, No WiFi, ECO, 2-Way Audio, 8 Lullabies, 1000ft Range.
I didn’t received my package, my house flat 113 white friar court , the item showed delivered no the right place. Because I live flat 113 not outside the building.I need proof with my door number, if the item delivery. I really tried to contact about this item. I need to know who is responsible for lost packages.

DONT USE FOR APPLIANCES AWFUL SERVICE
FAILED TO DEL
DO NOT USE-
Awful service from Amazon...ordered this from them-told delivery would be tues-booked day off..then told delay will be thurs- so book day off...didnt turn up..no heads up/info.
got onto customer service..told its at the fulfilment centre and been delayed ??? and as it is still within their "grace period" i cant cancel or refund till 1st of July ???...i explained that i ordered this for the delivery day promised and its an OVEN not a t shirt or pair of shoes...and i needed it to replace a broken one...agents just kept quoting "grace period" then cut me off same for email-told had to wait till 1st July..

Dreadful service level will never use Amazon again.. will have no Oven for well over a week and cant get replacement untill i get refund which according to them will be when its not del by the 1st July or is del and i return then WAIT for it to be returned and then refund done after that !!
Then sent a form to fill in to claim refund ??? absolute sham..

Previously I have not had any problems with the deliveries, but my latest delivery is a let down, as it was suppose to be delivered yesterday, but it now says it is suppose to be delivered today but nothing yet.

DO NOT USE THIS COMPANY!
My order was never delivered and was told they couldn't provide a refund as it was still in transit!!!! (as I write this there is still no sign of delivery)!
If I could give them zero I would. Absolutely shocking customer service and when I eventually got to speak to the customer service supervisor he hung up! They were quick enough to take my money but not able to provide a refund! I will report the theft of my money to Police Scotland!

I have been using these for just about 25 years and quite honestly I am amazed at the number of poor reviews on here. Whilst things do go wrong occasionally most of the time it all just works very well. The main reason for this review is to commend their customer service which has always been excellent. Unfortunately nowadays I have very poor mobility and rely on these on a regular basis and customer service are very considerate of this. All in all I thank them for an absolute great service

I am a 54-year-old artisan and produce handmade decorative items at home. A neighbour helped me set up a UK Ltd company so I could sell my work on Amazon Handmade. My company was lawfully incorporated, registered at Companies House, and my account was created and initially verified successfully on 15 April 2026.Amazon then required a second video verification interview. The interview went badly:The verification specialist spent more than the first 5 minutes insisting that I was not the owner of my company. He was looking at the wrong tab on Companies House (the "People" tab instead of the "Filing History" tab where my share transfer documents are filed). I had to plead with him to scroll to the correct section. He eventually acknowledged his mistake but the tone of the call never recovered.He also refused to accept my perfectly clear description of self-fulfilment because I didn't know the abbreviations "FBA" or "FBM". He demanded to inspect my notes (a single piece of paper with my company address). He criticised my pronunciation of my bank's name. He never once asked about a single-digit clerical error in the address on my account that was likely the underlying issue.At the end of the call I was told to expect a decision within 5 business days. Approximately 10 minutes later I received the closure email — "deceptive, fraudulent, or illegal activity." My account had never been used. Not a single product was listed. Not a single payment was processed. How can an account that was never used be used for fraudulent activity?This is the experience of a small artisan that Amazon Handmade is supposedly built to support.

I ordered some hair slides and they arrived promptly the next day. The products were great and good value too. After a shambolic experience with Debenhams over the non-delivery of 1 hair slide for the same price as the 12 I ordered here, I am very pleased. My experience with Amazon so far has always been good.

Spent around £80 on nioxin shampoo and conditioner which gave me an allergic reaction. Because no "medical bills" and I couldn't take a photo of my own scalp under my brown female hair I was only offered £19 refund but instead of refunding me, I noticed a debit of £19 on my credit card so they took more money from me instead!!! Customer service on live chat had no empathy and barely even offered an apology and fobbed me off and kicked me off chat pretty much. Well you've lost a customer! If that money clears I'm reporting you for fraud for taking money from me without my concent!

I've just witnessed an Amazon driver throw a bag of urine and an empty bottle of water onto my neighbours garden, this is absolutely disgusting.

Amazon says next day delivery, and if you purchase 4 you get 5% off.

Next day delivery by backside.

Lies.

Breach of contract.

Was told by customer services i will get refund on a gift card.
I never.
I contacted them again.
He said i will receive the gift card in 2 hours.
On the app, it says once they receive the item then they will refund me.

Twice i was lied to.

The driver was actually outside my house with his grandaughter. She delivered something to my neighbor.
They looked at me, waited in the van outside my house for 10 minutes and then drove off.

Absolutely disgusting.
I better get that refund.

Amazon — that’s typical of Americans and American corporations — they rip people off! I made a purchase from Morrisons via Amazon. In my order history, the total shows £54.89, but £63.12 was charged from my bank account. Their greed is insatiable! Venezuela, Iran, the ordinary person! Unbelievable!

I ordered, and paid for, vegan jelly granules. I received jelly pots-which I do not/did not want because I need the versatility of granules for cooking. Can I get ANY response from Amazon Customer Service? You must be joking. Amazon has, I am sad to say, grown far too big for its boots. Once, it was reliable. Now, no more. I shall never be using them again, after many years.

today i got notice that between 11am and 1pm i would receive my parcels i sat here waiting and refreshing the page waiting for the map to appear at 13.01 the page refreshed to say 15.30 to 18.30pm . this driver must have known at some earlier point that they was going to have to make this change. i am autistic somthing i have made known to amazon many times .so this change was devastating i had a serious job to do and wasted all this to me waiting FOR THIS!!!!!!! THE SERVICE GETS WORSE FROM WEEK TO WEEK.....I WOULD HAVE GIVEN LESS THAN ONE STAR IF IT WAS POSSIBLE...........UPDATE THE DRIVER WAS ROUND THE CORNER AT 18.10 AFTER PASSING THROUGH THE TOWN CENTRE. NOW HAS DRIVEN BACK TO THE TOWN CENTRE AND BEEN STATIONARY FOR 20 MINS MAPS STILL SAYING 2 STOPS AWAY...WHAT KIND OF FOOL DOES THIS...