Sakura Mobile Anmeldelser 

The Service is very well organized and personnel speak English. The connectivity is fast and reliable, price competitive. All in all great service.

There was a technical issue during the starting process and their support team was quick, clear and efficient on solving it. I loved how fast they reacted!

The service itself is good and the customer support is always super quick to respond and very polite. I've used them for almost 2 years now with few complaints. Only marking it down to 4 stars because it's definitely more expensive than any other service. If you need English customer service, I'd definitely recommend it over any other providers.

I've been using the Sakuramobile eSIM for eight months now and I'm very satisfied. So far I've never had any problems and everything has worked flawlessly. When I changed my mobile phone, the support team helped me a lot with the smooth transfer of my eSIM.

My concerns were taken seriously and instead of reacting defensively they took responsibility to help me fix the issue. After the first exchange a new person took over, probably someone with more of a specialty in the specific problem (or maybe just a shift change, not sure haha). The replies were relatively swift and helpful, giving me a concise list of actionable options to try, and after a long back and forth it was solved within the day.

Sakura Mobile has great technical support, they answer questions rather quickly (every email I sent them was replied to in a max of 2 hours). They also have great coverage and check for device compatibility, which is good because I bought my phone overseas. The SIM card I purchased was delivered on the exact date and time I chose, brought directly to my doorstep. The whole process was very simple. Definitely recommend for foreigners who want good English language support.

We were a Latinamerican group in Fukuoka. One of us discover the Sakura Mobile stand and this person told us about the prices and characteristics. We were several buying the services of Sakura mobile. I got communicated around the world, and they even provide an adaptator for an old model tablet I easily gave it back at Narita´s airport. Good service and excelent support!

Initially we hand some trouble getting the card installed, but could resolve the problem without hotline. Once done everything is running very smoothly with excellent coverage everywhere we have been so far.

Data-only SIM with unlimited interent plan is convenient and works perfectly but it's a bit pricey. But if you want a phone number to it - the dough will crack. But the support was great and i was able to pay in cash. Thank you, tho.

I would highly recommend Sakura Mobile for a phone eSIM and Home Fiber Internet as well.
1. It is reliable - I did not have any problems with my eSIM whatsoever. The Fiber installation was done according to schedule and very fast.
2. It is flexible - I had to change the installation schedule several times due to my flight delays.
3. And best of all, their customer support is on the highest level - always responds on time and provides detailed explanations in perfect English.

I'm so impressed on Sakura Mobile.

I used Sakura Mobile eSIM for my 1st family trip to Tokyo. The price was a bit high compared to others. But, the signal quality and speed was fantastic!

For my 2nd family trip to Osaka, I bought Sakura Mobile eSIM again. Unfortunately, I had to postpone my trip one day before flying regarding my family situation. Sakura kindly redeem 50% which was not regular do since I generated the QR Codes.

So, I purchased the new eSIM following the instruction for redemtion. It was very fast process of redemption. I'm so impressed and will go with Sakura Mobile in the future.

Easy to buy, simple to install, worked immediately and faultlessly for our two weeks in Japan. Highly recommended.

Simple to use and order. Very convenient to have instant access to internet once we arrived in Japan.
The customer service is very helpful and responsive.

Our move to Japan was made convenient because of Sakura Mobile.

When I sent my feedback, their Customer service actually follows up and provide assistance. Although it is more cost more than competitors, I get what I paid for. And, I would gladly paid for great product and reliability.

i was assisted by carmin when getting a sim for my phone and then was assisted by reggie to set up my home wifi. it was an extremely easy and simple process and both members were extremely excellent and both have amazing personalities. wonderful experience overall.

Thanks to Sakura mobile and their support team, our trip in Japan was so easy to navigate. With unlimited data and 5G, our search became easy!

Living in Kiyokawa, most of the videos I watch aren’t great quality, though downloads aren’t too slow. Video quality still matters to me.

Helpful employees. Also speak English. Great place if your a foreigner.

It has been a wonderful experience. I could get feedback when I need and it was really easy and useful.

Kindness of people in the store.
The Sim works so good without complications.
You can try the Sim before buy it if you go to the store.