rentalcar.com Anmeldelser 

The worst company, if you want a refund or something happens they will not refund your money

This company was appalling. The confirmation email they sent us did not have the name of the actual rental company on it so once we got to Zuerich airport we had to call them to find out which company we had to cue for.
It took them 30 minutes to answer the phone. Then when we finally got to Europcar we realised that the car that the guy from rental car had advised me to book was far to small. This was even though I had calle dthem and discussed it with them. On top of it the actual car we had booked was not available. To upgrade to a bigger car cost 500 euros, more than the taxi to the ski resort. As a result we wanted to cancel our reservation and they refused to refund any money. Europcar agreed to the cancelation but rental car wouldn't. So I would never rent a car with them again.

Udleje gamle og ildelugtende biler…..useriøst.
Kommer selvfølgelig aldrig til at bruge så useriøst firma igen.
Beskidte ikke rengjorte gamle ildelugtende biler…….
Samt de ikke godtager det for en at være en reklamation……selv når man tilbageleverer bilen……når man konstaterer manglerne…..
Og ikke får andet køretøj stillet til disposition end en anden endnu mere
beskidt og gammel bil.
Hans Nissen

Wow 😲 what amazing company charlotte is first class so understanding and helpful nothing was to much to help with 😊

Merci pour votre positive réaction à ma demande , concernant la réservation # 578099808 . Réservation d'un véhicule ,chez Goldcar # 8901064 à Bergamo Airport. Suite aux problèmes de double assurance omnium et à la difficulté de vous contacter sur place. Je tiens à vous remercier d'avoir accepter le remboursement de cette assurance malgré le délais passé .
Cela m a confirmé de votre sérieux et du respect du client et de sa satisfaction et à continuer à utiliser vos services dans le futur sans hésitations. aucunes. Merci encore a vous . Z M

I had arranged a rental car for Muscat, Oman. I realized at the departing airport that I did not have my drivers license with me. I called the agency and explained that I did have a copy in my phone. I was advised that they would rent the car to me however advised that if stopped by the police for any reason, that it could be a lot of trouble. I cancelled the rental and proceeded. I asked for a refund, but the fine print (that no one ever reads) says that I would have had to cancel 48 hours in advance. Technically, they were right, but it appears that they apply their language verbatim. Lesson learned to read the fine print, but most companies would be a bit more understanding.

Un amigo tuvo un problema con su reserva y en menos de 24 h lo tenia solucionado

Réservation initiale 246 € + facturation du prestataire de service Thrifty 511 €, ce qui nous fait 757 € pour un peu moins de 1000 kms, cela fait un peu cher du kilomètres. Au final Rentalcars.com empoche 246 € juste pour faire une réservation en ligne !!! Plutôt bien payé pour n'avoir rien à faire

En conclusion, passer directement par le loueur cela vous évitera des frais inutiles

Rented a BMI from Buchbinder at FRA. Remitted $280 to RentalCars.com only to learn apon arrival my 'same class' Ford would cost an additional $180. Buchbinder would not honor the Collision coverage inherent with my Barclay arrival+ card and also added $30 for windshield / theft protection.

RC.com was fully aware of these policies but said nothing on their website. Oh by the way, returning the vehicle a day early is also lost money with RC.

Oh well, live and learn; next time it will be direct with Hertz or another reputable rental firm.

Jag hyrde bil hos Rental Cars med "fullt skydd". Trots det krävde firman i Faro att jag skulle betala extra självrisk, om jag ville ha bilen. Blev lovad återbetalning senast inom 15 dagar. Hittills inga pengar och inga svar på mina frågor.
Bara bla-bla-svar.
Hyr aldrig där igen
Se upp.
Jörgen Kjellgren

Virkelig skidt behandling fra bookingselskabet. De vil ikke returnere den ekstra opkrævning, jeg har fået. Selvom de godt kan se, at jeg har betalt dobbelt for den samme vare

Booked a car through rentalcars.com on line - description 4 door saloon with space for 2x large suitcases and up to 4 passengers.
completed pre pick up information on the understanding that a quick hassle-free pick up was assured with no additional paperwork and would be on the road in minutes!
On arrival at pick up point (Dollar) waited over 1 hour to be seen. Was then informed I had booked a two door saloon - even though I had the voucher in my hand showing 4 door. Was then told no vehicles available and waited further hour.
Eventually handed keys to different type of vehicle (described as "upgrade") which had almost no boot at all. Ended up with suitcases resting on the back seat and half on top of rear seat passenger.
Complained to rental cars immediately who claimed as car was upgraded from booking they were unable to compensate or offer any solution.
on return to home country I wrote long letter of complaint together with photographic evidence. - response from rentalcars took over two months - after several chase ups. Final word was no compensation or acknowledgement that they had failed to provide the service and vehicle advertised and expected.
Disgusting service and response. Avoid.

Rentalcar rekent een bedrag voor extra dekking en bij de balie van de verhuurder aangekomen eist deze nogmaals een bedrag voor extra dekking. Hoe kleedt ik mijn klanten uit.

Lors de notre voyage en Sardaigne, nous avions loué une voiture chez Avis par l'intermédiaire de Rentalcars..
Lors de la restitution du véhicule il n'y a eu rien de signalé ni notifié. Nous avons eu la mauvaise surprise de voir quelques jours après notre retour un retrait sur notre compte de 68,90 € par Avis.
Nous nous en avons informé Rentalcars qui a pris en charge cette somme indûment retirée.
Nous vous recommandons fortement ce prestataire si vous souhaitez vous rendre en Sardaigne en toute sécurité.

Ho conosciuto questa società di noleggio online su una ricerca fatta tramite google 5 anni fà.
Ora non la cambierei con nessuna.
Hanno dei buoni prezzi per il noleggio e ti assistono sia prima,durante e dopo il noleggio cosa mai ricevuta da le tante società di noleggio esistenti sul mercato.
Sono pronti e veloci a risolvere quando capita un problema,come e capitato a me il mese scorso nella mia vacanza a Zante.
Dopo aver prenotato come sempre fatto una vettura in largo anticipo per ricevere il prezzo migliore,giunto a destinazione per il ritiro della vettura tramite la società Herz(la peggiore a mio avviso sia per professionalità,assistenza clienti e per prezzi elevati proposti per i noleggi)per conto della Thrifty per far si che mi prendessi un auto con loro alla consegna mi hanno fatto trovare una vettura diversa da me prenotata volendomi offrire una di segmento molto inferiore alle mie esigenze,mi avevano detto che la mia prenotazione con Rentalcars.com era stata annullata(cosa non vera) costringendomi in quel caso a stipolare un nuovo contratto con loro quindi pagando anche a loro il totale dell'intero noleggio.Accetto per non rovinarmi la vacanza,ma appena informato la Rentalcars dell'accaduto è fornendogli documentazione a seguito che attestava la realtà di quanto detto,nel giro di appena 4 giorni lavorativi hanno subito provveduto a rimborsarmi la cifra a loro consegnata ed aggiornandomi su ogni passo dello svolgere della pratica di rimborso.A mio parere mi sento di dire che se dovreste noleggiare un auto online fatelo tranquillamente con Rentalcars libero da ogni pensiero,sono molto competitivi sui prezzi di mercato e sono professionali nel loro lavoro e ti assistono ovunque ti trovi..***ECCELLENTE RENTALCARS.COM***

my name is Lucio Improta and I took a car through your company by paying in advance, and when I came to the retreat I have not found. They said that I was late. I chose to pay in advance to be sure to find the car. I was treated very badly by the manager of Paros SIXT and I had trouble finding a clean car at a cost much higher. Not going to use ever more your site and your company to rent cars.

I just payed 5 days but didn't receive any car in Iguacu (Brazil)-
If we are lucky we get the rent for two days back !. Thats how they earn the money...
by saying that if your are not there on time (our "Flybillet" fill the time automatically at rentalcar home side to pick it up!- ) - sorry you can't get the car they filled in incorrectly ....
and we can't give you money back because if your are late - some companies write two hours some one, we can charge you anyway not giving you what you payed for!!!! That a thief speaking....
When you payed for a car from a certain time, you have that car from that time even you are not there - you can't cancel and give the car away - the family has planed a holiday - which rentalcar and what else's f...companies who thinks it is okey to destroy!!
Lesson : NEVER PAY BEFORE YOU HAVE THE CAR AND DON'T USE RENTALCAR !!!!

Wir haben ein Fahrzeug für Mallorca gebucht und den Preis von 129.- per Kreditkarte bezahlt. Vor Ort hat man uns, ohne unser Wissen (Mitarbeiter sprechen nur spanisch) weitere Leistungen verkauft und 189.- per Kreditkarte berechnet. Reklamationen sind zwecklos da die Firma Ihren Firmensitz in England hat. Nie wieder diese Mietwagenfirma!

Noleggio ok, ma al momento della riconsegna ci si è accorti di aver procurato un lieve danno sotto la portiera destra dell'auto. Naturalmente avendo sottoscritto la copertura contro i danni, mi sono rivolto al servizio clienti di Rentalcars.com e questi poi, gentilissimi al telefono, non mi hanno più abbandonato, contattandomi via mail e spiegandomi per filo e per segno come dovevo comportarmi per ottenere il rimborso.
Un servizio eccellente ed una disponibilita' infinita.
BRAVI e complimenti.

1. I booked a car with all insurance coverage. Next hour I receive a message that not all insurance is covered and asking for more money. I said that maybe I did not read carefully enough so I canceled the same day.

2. I booked a car and made all downloads of print screen of each step. I find a car with all extra insurance including excess and full coverage. One hour later I receive a message that again not all insurance is covered and are asking for more money.

Trick: there is no download of insurance and rental conditions. You receive a rental confirmation very generic without the detailed commitments about insurance which were advertised when you make the car selection. So unless you have several print screen you can not even proof that you have paid the full insurance (which is quite a small proof for a service payment).

When I canceled the car I explained the incorrect status about insurance payed and then not payed. They avoided not sent the clarification documents and just say "everything is ok".

3. At each rental cancellation they said that the money is returned completely. False. I checked the bank statement and issue a complain to them but no solution from their side. I sent them the bank statements showing the difference calculation in euro. Response was again generic without arguments on real situation.