RegioJet Anmeldelser 

Yesterday, I traveled with RegioJet from Dresden to Berlin at 18:55 and got off at Berlin Südkreuz. Unfortunately, I forgot my bag on the bus. I immediately contacted RegioJet customer service to ask for help.

The phone agent I spoke to was extremely rude, cold, and completely unprofessional. I politely begged her to contact the driver and ask him to wait for me for just five minutes. Her only response was repeatedly saying “no, no, no” in a harsh and dismissive tone. This call was recorded and can be verified.

This turned into one of the worst experiences of my life. While I was still speaking, the agent abruptly hung up the phone on me.

This situation was critical for two very serious reasons:
• My bag contained essential medication for a chronic illness.
• I had a flight scheduled for 08:00 the next morning and urgently needed my belongings.

Because of the lack of support, I was unable to take my medication and had to buy replacements at extremely high prices, as no doctor was available in Berlin at that time. On top of that, I lost the full cost of my flight ticket.

I fully acknowledge that forgetting my bag was my mistake. However, the behavior of the customer service agent and the total lack of empathy and assistance from the driver were unethical, inhumane, and deeply disrespectful.

This experience left me shocked and disappointed. I will not forget how I was treated.

cada vez que tuve que viajar siempre puntuales y choferes confiables

I read the reviews so was a bit concerned but the train I wanted to catch was the correct time and it was super cheap so I took a chance. Well...I am so glad I did!!! I booked the tickets online which was easy and simple. It was for travel from vienna to Budapest. They assigned seats and when we got to the train it was clean, modern with built in entertainment. The travel was smooth and there was spaces for our luggage. The staff were friendly and it was the best train trip I've had since being in Europe for past 3 weeks. Based on this trip I highly recommend!!

The heating on the Prague–Przemyśl night train is turned off every single night. This is not an accident — it happens on every trip. Passengers freeze for hours while the heating works only at the start and the end of the route.

On my last trip, both toilets in the carriage were out of service all night, and I was told to “use toilets in other carriages.” This is unacceptable for an international night train.

The staff act surprised every time, but this is a well-known problem that RegioJet never fixes. Ukrainians have very few travel options now, and adding unnecessary discomfort is simply disrespectful. Please take real action instead of giving excuses.

UPDATE after RegioJet’s reply
RegioJet responded to my complaint by stating that there was “no malfunction” and that the heating was simply not switched on in my carriage. This statement is incorrect.

The heating was working when I boarded the train in Prague. During the night, it stopped on its own. In the morning, before arrival, it was working again. This exact situation has occurred more than once on this route, including in February 2025, so this is clearly a recurring issue, not a passenger mistake.

Instead of properly investigating the repeated night-time loss of heating, RegioJet relies solely on crew records and dismisses passenger experience. I was also told that both toilets in my carriage being out of service was acceptable because toilets were available in another wagon.

This response shows how complaints are handled: known problems are denied and responsibility is avoided. This is not an acceptable standard for an international night train, especially in winter.

ZERO star if I could, terrible service on a journey from Budapest to Vienna, waited for over 2 hours for my food order, plus trains platform been announced only 5 minutes before we departure.

NOT AGAIN

Cheap. That’s the only positive.
Next time I will be highly motivated to pay €5-10€ more to take ÖBB or MAV.

App doesn’t recognise my ticket, can’t order food etc.
Stuff which speaks mainly Czechoslovakian only, no German, bad basic English is simply ignore and arrogant.
Very cheap, service, stuff etc.. on top train is late..
Train is full, but no any stuff shows up.
In summary „Nihil gratuitum est“.

I had good experience before, but recently WCs don't work or have no soap at all. THeir WiFi does not work so couldn't even order food (for some strange reason my provider didn't work either on the train - it was fine after I got off).
They need to fix these!

We bought business tickets. We (two of us) were assigned a cabin with two other passengers. The cabin itself was more claustrophobic than anything. There was not enough leg room, the seats were not comfortable. It felt like this cabin was last updated 20 years ago - it was definitely stuck in the past. The seats that were much cheaper were far better and some were even equipped with screens. Would not recommend this to anyone.

Ich mochte regiojetu und habe auch viel empfohlen. Aber meine letzte 3 Fahrten und Erfahrungen waren schlimm.

Am 31.10.25 bin ich mit dem Bus von Berlin nach Prag gefahren. Verspätung. Irgendwo sind wir aus dem Autobahn er rausgefahren und mussten warten bis Gegenbus kommt, weil da einen neuen Fahrer war.

Danach bin ich aus Prag mit dem Zug weiter gefahren. Essen bestellen über App? Nein. Steward kam zuerst nach ca. 2.5 Stunden. Na ja.

Mit einem anderen Zug wollte ich am 3.11.25 fahren. Als ich zum Bahnhof kam, war die Verspätung 10 Minuten. Das war noch OK, sollte dann Folgezug schaffen. Zug sollte um 6.02 fahren, um 6.04 kam Info, dass der Zug 20 Verspätung haben soll (aufgrund Probleme bei der Zug Gesellschaft). Da musste ich eine neue Verbindung suchen, damit ich mein Termin schaffe. Habe ich auch per Email regiojetu informiert. Sollte Fahrkarten der anderen Anbieter senden. Hab ich gemacht. Bekomme aber kein Geld zurück weil ich andere Wege gefahren bin, ich sollte einfach warten oder mich vor der Fahrt melden. Spinnen die?.die Verspätung war am Ende 2 Stunden und 12 Minuten! Da sollte ich warten? Auch da hat man schon Recht auf eine Entschädigung, regiojetu wichtig aber wege, damit die gar nichts bezahlen müssen. Ich habe auch den Direktor geschrieben, der meldet sich aber gwr nicht zurück.

Aufgrund Reaktion des Kundenservices keine Empfehlung. Sie hatten Probleme und am Ende ist der Kunde schuld weil er nicht über 2 Stunden warten wollte.

I bought a first class ticket but they cancelled the train midway. No English announcement was made that the train was cancelled and they took no account of the passengers from the train moving from the train to the coach replacement - moreover, it seems like the coach was ancitipated so I doubt that Brno was on lockdown as fhe train agent claimed. It just seems to be that they needed the equipment for another service.

Mit Regiojet ist es um ca. 20€ möglich, von Wien nach Prag zu reisen. Der Preis ist sehr gut, es gibt aber jedoch nur wenige Abfahrten am Tag und auch Ausbuchungen. Wer keinen dringenden Termin und keinen Stress hat sowie Geld sparen möchte, dem empfehle ich Regiojet.

Might be the worst company. Try to be ryanair of train and bus but fail miserably. They employ incompetent youth and arrogant,their food is disgusting, they keep switching prices on you from online to desk,no matter the country and they don't reimburse miss connections. Zero star

Ich enpfehle keineswegs mit RegioJet zu fahren, denn i h wollte von Žilina (Slowakei) nach Prag fahren. In der App IDOS wurde mir gesagt, dass der Zug 20 min. Verspätung hat, doch er ist nur 10 min. zu spät gekommen. Deshalb bin ich um die Fahrt nach Prag gekommen und sitze hier fest. Ich empfehle KEINESWEGS mit REGIOJET zu fahren🫵
Liebe Grüße

I was never so mistreated in my life. The staff is horrible.

Absolute Frechheit, stehen schon beinahe eine Stunde in Györ fest ohne Info warum!

I had a truly terrible experience with RegioJet.
On August 31, 2025, I travelled with my children from Bratislava to Prague (train departing at 16:26, arriving at 20:39, ticket no. 4224755572).
During the trip, I ordered dinner twice through the RegioJet app and paid both times with Apple Pay (204 CZK each).
Both orders were automatically cancelled by RegioJet’s system without any notification — I found out only by checking the app after waiting more than an hour. As a result, my children and I were left without dinner on the train.
Even worse, RegioJet never refunded the money to my card. Instead, they credited the amounts to my RegioJet account, forcing me to keep the money there even though I rarely use their services (once a year). I contacted customer service immediately — no reply at all after more than 30 days.
This is absolutely unacceptable for a company that claims to provide “premium” service. Poor communication, no transparency, no respect for the customer.
I will never travel with RegioJet again.

Update (October 2025): After posting my review, RegioJet finally contacted me and processed the refund through Apple Pay. I appreciate that the issue was eventually resolved, although it took more than a month and a public review to get a response.

more than 10 hours delay due to an accident

Google show it as an option to get to the airport… Avoid avoid avoid!! Not reliable, extremely rude driver. And it is ment to go from one city to another

On Sunday, I bought a ticket for a trip to Bratislava on Monday. However, my plans changed and I wanted to return the ticket. Unfortunately, when I called the number provided on the website, no one answered, and no one responded to my email. I bought the ticket through the Omio platform. Unfortunately, the situation is exactly the same on the carrier's website. Each company refers to the other, so it turns out that I have simp

Ich hatte ein Ticket von Nürnberg nach Frankfurt Flughafen gekauft. 30 Minuten vor der Abreise erhielt ich eine E-Mail, dass sich der Bus 40 Minuten verspäten werde. Ich sollte das Unternehmen kontaktieren, wenn ich mein Ticket „kostenlos” stornieren möchte. Auch 40 Minuten später kam der Bus nicht an, weshalb ich sofort ein anderes Ticket von FlixBus kaufte, da der Bus bereits am Nürnberger Busbahnhof war und ich meinen Flug nicht verpassen wollte. Nachdem ich das Ticket von FlixBus gekauft hatte, schickte ich sofort eine E-Mail an RegioJet mit der Bitte um Stornierung des Tickets. Zwei Wochen später schrieb man mir, ich müsse erst einmal mein Flugticket hochladen, damit man meinen Fall prüfen könne. Ich habe alle notwendigen Unterlagen an RegioJet weitergeleitet, aber seitdem hat sich niemand mehr gemeldet. Ich musste einfach auf den Kosten sitzen bleiben. Nie wieder RegioJet!