RegioJet Anmeldelser 

AVOID - Journey cancelled last minute for 'operational reasons'. Refused refund.

Meine Partnerin und ich haben am 15.03.2026 unseren Zug um 11:58 von Budapest nach Wien Verpasst. Da dieser Tag in Ungarn ein großer Feiertag mit zahlreichen Aufmärschen in der Stadt ist, haben wir verkehrsbesingt den Zug nicht rechtzeitig erreicht. Also haben wir drei Stunden auf den nächsten Zug gewartet und sind mit den bereits gekauften Tickets eingestiegen. Als wir kontrolliert wurden, wurde uns gesagt, wir müssen neue Tickets kaufen oder bei der nächstem Station aussteigen. Ich habe die Umstände erklärt und gesagt, dass das für uns keine Option ist. Wir hatten für Tickets bezahlt (Normalpreis), da sehe ich nicht ein, dass wir neue Tickets kaufen. Sie hat die Vorgesetzte dazugeholt, die nicht nur komplett verständnislos für unsere Situation war, sie war zudem extrem unfreundlich und unhöflich, hat uns wie Dreck behandelt, uns niedergemacht, warum wir es wagen, einen Zug zu verpassen. Ein Unternehmen, wo man als ZAHLENDER Kunde wie der letzte Dreck behandelt wird, meide ich künftig. Notgedrungen haben wir uns neue Tickets gekauft, da sie mit der Polizei gedroht hat.
NIE WIEDER

leider gibt es keine schlechtere bewertung als einen stern. regiojet ist im wahrsten sinne des wortes eine richtige drecksbude. schon zum 2. mal wurde kurzfristig unsere ticketbuchung für den rj1034 von wien nach brünn von business class auf low cost gecancelt da es mit dem waggon technische probleme gäbe. wenn es wenigstens relaxed class gewesen wäre. wir werden unter diesen umständen den zug nicht benützen und statt dessen mit dem auto von wien nach brünn fahren....nie wieder regiojet, finger weg!

Using Regiojet buses from London to Prague nowadays, make sure you take plenty of food and drink with you. There won't be the free drinks, or refreshments for sale that there used to be, that they still advertise on the side of the bus. Also, as they needed to make up lost time, there weren't any service stops. I paid for a more comfortable seat, thinking it might help me to sleep. But it made no difference. I saw some people sleeping, but mostly they were those who had undone their seat belts. But for a night's sleep, I didn't think it was worth the risk.

Pünktlichkeit, angenehme Fahrt, guter kostenloser Kaffee an Bord

very good and high standard of travel exists only in Europe. Highly recommend due to customer service and great connections. These are flexible and can be also cancelled 20 minutes before departure. Very good choice for students as well as business travelers.

Just used it to travel from Gliwice to Warszawa and I strongly recommend Business class. Comfy chairs, fresh mint tea and chill

I used to love your services guys. In 3-4 years it became terrible. International bus drivers don't speak any language apart from Slovak. Toilets always out of service. No coffee against as advertised...
Train on board services also became lousy, unpredictable.

Nie wieder!!!! Gebucht war Business Class, bekommen haben wir es nicht! Angeblich ist Wagon 5 ausgefallen und wir wurden irgendwo hingesetzt. Keine kostenlosen Getränke keine Entschädigung geschweige denn Entschuldigung. Nein danke.....

Vlak měl 20 minut spoždění a stál na nástupišti příliž dlouho. Nakonec přišla revizorka a řekla že se jede úplně jiným vlakem, což se nehodí když ještě k tomu musíte přestupovat. Je to doopravdy nevhodné a nepříjemné na cestování!

Very bed services family of 3. The reserved 3 different seat and change not possible when u contact them. Ti says direct from Budapest to Wien non stop its is with stop staff is rude and not helpfull waiters are awful snobbish train very dirty and owe anything ele than this if u got other options

customer service showed no compromises or goodwill for an obvious mistake I immediately explained to them. very disappointing.

Cette compagnie est à éviter absolument. Le bus est parti à l heure mais sans nous. Sur le panneau d'affichage de la gare routière de Bercy, il a été annoncé en retard et la quai du depart n y jamais été annoncée. Nous avons appris plus tard que la compagnie regiojet nous avait envoyé un mail quelques minutes avant le départ du bus pour nous informer du numéro de quai. Cependant, au moment de l achat du billet, nous n avions pas été prévenu de ce mode de communication. C'est un scandale ! Nous avons été obligés de racheter un autre billet pour Prague. Toutes nos demandes de remboursement ont été rejetées. Ne voyagez pas avec cette compagnie malhonnête et pas fiable.

Terrible, they never have the right class and always downgrade. They also pretty much never have what their menu offers, and they don't even seat me correctly, and always split me up with my family.

During a RegioJet trip, I was verbally accused of stealing a bottle of water by a staff member who was not the onboard steward and had no responsibility for onboard services.

What made the situation unacceptable was not only the accusation itself, but how the complaint was handled afterward. Customer Care repeatedly minimized the incident, dismissed my explanation, suggested a “language barrier,” and ultimately closed the case stating that I was “only warned,” that the accusation was “just my claim,” and that this was their “final statement.”

Being accused of theft and then having the situation dismissed rather than objectively reviewed is deeply concerning. The tone and handling of this complaint raise serious questions about staff conduct and customer service standards at RegioJet.

I booked two seats on a train from Pardubice to Prague. When I arrived at my seat, I noticed some ski poles left near my seat by a passenger who had just got off. I tried to pass the poles to the owner (on the platform at the time) but was stopped by a train attendant telling me to bring them on the train.

I gave the belongings to the attendant and thought that was it but the attendant started verbally assaulting me for being proactive in sorting out the situation and continued arguing despite me saying his behaviour was utterly unacceptable and that I wasn't at fault. He even came to me once I got off the train in Prague and continued his verbal assault on the station platform. He only left me alone when the train was leaving.

RegioJet used to be a good company with great service and value but not anymore.

Zaplatila jsem si třídu Relax. Relax jak z hororu. Tak frekventovanou uličku člověk nenajde ani na Václaváku. Žádné místo na kufry, pouze prostor nad hlavou. Zkuste si zvednout 16kg cestovní kufr nad hlavu, kam člověk sotva dosáhne. Takže jsem musela mít kufr v uličce – ve frekventované uličce. Prostě horor. Služby RegioJetu už rozhodně využívat nebudu. Jízda EC Ostravan Českých drah byla pohodlná a opravdu relax, RegioJet byl nezapomenutelný stres.

I’ve had several very bad experiences with RegioJet. The staff, especially the waiters, are impolite, unfriendly, and often arrogant. Orders can take up to two hours, are sometimes delivered incorrectly, and dirty dishes are left on the table without being cleared.
Although RegioJet is cheap, the service quality is very poor. The staff’s attitude makes you feel unwelcome. Based on my repeated experiences, I would not recommend RegioJet to others.

An absolutely awful service, double booked a load of people on the train, kept having to be moved around. Would not recommend to anyone to be honest.

The bus driver in Prague didn't let us take the bus saying he can deny us entry without a baby in the car seat. The bus ticket only mentions that it's recommended to have a car seat, not that it's up to the driver.

Words matter. Use ChatGPT to formulate your bus ticket conditions of you don't have good lawyers. You would go bankrupt with these practices if you operated in a lawsuit friendly country like the US.