RegioJet Anmeldelser 

Bilet z Pragi do Warszawy na business klasa kupiłam z dużym wyprzedzeniem.Miało to być fajne doświadczenie dla mnie i męża.Wieczorem ,dzień przed rannym wyjazdem otrzymałam maila ,że z powodów technicznych muszą Nasze bilety przesunąć na klasę niższa .Wiedziałam że bisness klass ma tylko jeden wagon i dlatego poszłam do informacje zapytać co się stało .Otrzymałam jedynie wiadomość że wagon bisness jest cały wykupiony i dla Nas nie ma miejsca!JA SIĘ PYTAM JAK TO MOŻLIWE SKORO JA MAM BILET OD WIELU MIESIĘCY.Pan wzruszył ramionami i powiedział że nie może nic zrobić a różnica w cenie powinna starczyć.Wsciekla usiadłam na swoje miejsca ,zaduch ,full ludzi , klimatyzacja działa jakby nie chciała ,zero internetu prawie cały czas lub bardzo słaby . Wyczytałam że w sumie ta klasa jak i business ma priorytet w obsłudze .Zamówiłam jedzenie .Po godzinie zaczęłam szukać personelu aby zapytać kiedy dostanę mój posiłek .Pani mi objaśniła że no właśnie akurat teraz dostała moje zamówienie!KPINA I ŻENADA.Po następnej pół godzinie dostałam posiłek.Zero przeprosin.W Naszym przedziale bardzo rzadko bywał personal.Naprawde myślałam że będzie przygoda a zamiast tego otrzymałam 7 godzin horroru.NIGDY WIĘCEJ 🤬Przestrzegam przed tą firmą.

Nefungujici klimatizace. Teplota ve vagonu je vyšší než 50 stupňů. Žádné řešení, žádná informace nebo přesunutí do jiného vlaku. Pouze ústní příslib stewardky že dostaneme kompenzaci. Neprofesionální řešení . Podobná zkušenost před 10 lety. Pravděpodobně není možné češti at s tímto dopravcem v létě a v období vyšších teplot.

Budapest - Vienna (Prague)
Absolutely horrible experience. Disaster!!
40 degrees inside the train , no possibilities to open window , no air conditioning, despite “relax with air conditioning” ticket .

So sad. I used to like that company but it got absolutely horrible.

1. Staff is very rude
2. Food did not come after 45min - i went there and they did not care and just hand it to me like they dont deliver
2. Chicken is halal, and it is not written before you see on the package - I would have never bought it if I knew.
4. Food was rotten, with this sour taste probably due to bad refrigering and heatwave, got sick - shame on you
3. Internet is slow as hell on top of that.

A shame, really.

Multiple times they canceled my wagon and changed my reserved seat at Relax class. They never even try to give me comparable seat at the new wagon - every time I have single seat at window and they give me double seat at the corridor instead. The best part of it? Every time there are multiple single seats at window left so I have to cancel the previous ticket and buy a new one to do something they should do for me when they decide to mess with my reserved seat a few hours before departure. UPDATE: After writing this review these clowns managed to change my seat two more times and downgraded me from Relax class to low cost. Yup. This is officially my last trip with this company.

I have travelled with RegioJet twice recently, and on both occasions the air conditioning was not working. The outside temperature was around 33°C, making the journey extremely uncomfortable.

Travelled Krakow - Ostrava on 28 June 2026 with my
5-year-old child. The bus smelled of raw sewage
from the toilet for the entire 3-hour journey.
All Passengers around were covering their faces.
Nothing was done.!

RegioJet's response? They asked the driver.
He said no problem. Complaint denied.

Travelling with a child made this experience
completely unacceptable. Now escalating to ČOI.

Ich rate vom Regiojet ab. Der Bus kommt nie pünktlich an. Für eine Fahrzeit von 1h 30 Minuten hat Regiojet 50 Minuten Verspätung. Mit dem Fahrrad wird man schneller am Ziel als mit Regiojet.

Die hinfahrt war schrecklich wlan war nicht gut die fernsehe waren nicht an der fahrer war unfreundlich als wir ein halt gemacht haben und der fahrer eine zigarette rauchte fragte ich ob ich auch eine rauche durfte und schrei uns an und sagte wir sollten wieder an unseren platz so ein frecher fahrer habe ich schon lange nicht mehr erlebt dan kommt noch dazu das wir fast 1 stunde verspätung haben obwohl es kein verkehr gab er rauchte mehrmals bei pausen aber wir im bus durften nicht raus. Die rückfahrt war gut der fahrer war auch viel freundlicher und hat sogar unsere ID verlangt was der mann auf der hinfahrt nicht wollte.

Would have given 0 stars if possible!
In my opinion, this company should have been closed for good!
Ordered business class almost two months ahead. The day before aparture we received an e-mail: Sorry, we must change a car on the train. "You might not be able to travel in business class." And this company think it's all about the money, so "refund will be no problem etc", the guy who works for Regiojet says. Who cares about the money when we want the experience!? If the business class was full, we would never order train ticket when plane is so much easier from Prague to Warszawa.
Bet they do this a lot, overbook and just bumb people down a class a day ahead!

Brak informacji o położeniu 13 wagonu, który według SMSów miał być za lokomotywą, a przyjechał jako ostatni, w związku z czym trzeba było iść z bagażami przez dwanaście wagonów w których zamykały się drzwi, na łączeniach bardzo trzęsło. Przede wszystkim brak działającej klimatyzacji co przy ponad 30 stopniach na zewnątrz było nie do zniesienia. Brak okien które można otworzyć, żadnych zasłon.
Obsługa pociągu niemiła głównie bardzo niemiła pani blondynka która rozdawała wodę i odmówiła wręczenia croissanta, który należał się w cenie biletu. W aplikacji nie da się zamówić nic do jedzenia. Koszmarna podróż

Very unreliable company! their APP has no actual updates regarding time schedules or delays. We had to get 4 tickets for one 2 hours journey, as after 3 hours of waiting at Prague main station - Hlavni nadrazi, we didnot get update and we missed our train. We had to buy new tickets due to their useless app. another train has alsoalmost one hour delayand then their staffhad no updates regarding further delays. Journey was suppoosed to be 2 hours, but at the end it lasted over 7 hours, eith no access to water or any other refreshments and theirstaff had no updates at all! I gave company chance to resolve our issues caused by their unprofessional behaviour, but there was no sloution from their side, no compensation, and it took them 22 days to get back to uswith some nonsense answer that Nikol Trundova got back to me, and she actually has not read my complain properly at al! you also will never get to get in touch with director! it is SHOCKING CUSTOMER SERVICE! I would avoid their their low quality services!
They also havelounge at Hlavni nadrazi in Prague but it is extremely dirty and there is no aircondition.

Use LEO express and Ceske drahy instead!

The worst train I had an experienced with it was from Budapest to Vienna which the air conditioner of the train was not working in mid July2026 and they didn’t inform us a head of time for this failure. also there was no option for make yourself cool in the train and because of the crowd and WC the cabin smell was very annoying. There was not even any agent to help the people. The wifi speed was very slow.
So during the time we were in a train it was kind of a hell.

Horrible staff, they were unhelpful ignored you, were rude and it was a very unpleasant experience. Do not travel with regiojet if you want proper customer service

Have RegioJet ever actually run a service that has arrived on time ?
I have never been on a train that has,so please don't rely on them if you are running a tight schedule
Final update:A 50 minute delay in arriving in Prague. No explanation. Nothing

I travelled with RegioJet from Prague to Bratislava on July 1st, and it was one of the worst train journeys I’ve ever had.

The problems started before we even departed. A completely different train than the one advertised arrived, and as a result I was downgraded from Business Class to Relax Class. The seat numbering was chaotic and didn’t match the reservations, which caused confusion and unnecessary arguments between passengers.

The train was extremely slow and kept making unexplained stops for long periods. To make matters even worse, the air conditioning stopped working during one of the hottest days of the year, turning the journey into an absolute nightmare.

RegioJet seems to rely on old, outdated trains retired from other countries, and the overall quality of service is very poor. Based on this experience, I would not recommend travelling with RegioJet to anyone.

No AC and corporate behavior, when money is above people and you will fell it, if they leave you in 40 degrees without AC because of money, and put all people in to last four wagons because they dont have enough wagons. And bad wifi and no functional toilets on a regular basis... They just dont want to spend money, see for yourself, check wagons, they literally bought them on sale somewhere from someone who did not need them anymore.

I have been a long-time RegioJet customer, but at this point I am seriously questioning why.
The overall quality has dropped significantly. Trains are consistently dirty, and even the newer Relax carriages are often dusty and smell unpleasant. This is supposed to be a higher standard of travel, but it feels neglected.
Operationally, it is chaotic. Last-minute changes to carriages and even direction of travel happen far too often, creating confusion and unnecessary stress. Even worse, I have been reseated at the last minute without being given an equivalent class, which makes paying extra feel like a waste of money.
The staff are another major issue. Instead of helping, they often come across as rude, dismissive, or simply uninterested in resolving problems.
The onboard service is equally disappointing. The menu looks good in theory, but in reality drinks that should be cold are served warm, and the food quality is questionable. I have had multiple cases where food caused digestive issues, which is completely unacceptable.
RegioJet markets itself as a premium, customer-focused service, but the reality no longer matches that image. At this point, I cannot recommend it.

Very disappointed with RegioJet's service.
We waited on the platform for almost an hour in the scorching heat (around 37°C) while our train kept being delayed. The departure time was changed several times, but no clear information was provided.

When the train finally arrived, we were simply told that it was not going anywhere. We did not receive any email or other notification informing us that the train had been cancelled.
What was even more disappointing was the complete lack of assistance. No RegioJet representative came to explain the situation, provide guidance, or help passengers find an alternative solution. We had to run around the platform asking the train staff what we should do. The only response we got was: "Just look for other tickets."
Unfortunately, there were no other tickets available for that day.
This level of customer service is unacceptable. When a train is cancelled, passengers should be informed in advance and assisted with alternative travel arrangements instead of being left to figure everything out on their own.
I cannot recommend RegioJet based on this experience.