Really bad joke and they don’t get back to you no matter what you message them. No tracking code to keep an eye on where your items are the AI is rubbish as well u can’t call them emails don’t even wo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’ve had a very positive experience with Reeflex! Their products are high quality, well-made, and feel very durable. I’m also very impressed with their customer service. Unfortunately, my phone c... Vis mer
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Fromthe very accurate description of the lens on the web to the very rapid service and delivery, the entire experience was essentially perfect. I have now used the lens and it is easy to use and chang... Vis mer
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The Reeflex line of lenses and filters delivers top quality results, are easy to use, and designed as a system where things match. You stack multiple filters on lenses (such as CPL plus an ND8), whate... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
REEFLEX is a dynamic team of tech enthusiasts - engineers, designers, and photographers - hailing from the vibrant cities of Rome, Zurich, and Copenhagen. Our journey kicked off in early 2020, driven by a bold mission: to redefine mobile photography through advanced computational techniques. At REEFLEX we strongly believe that the best camera out there is the one you can always have with yourself and that the best part of memories is making them. We envision a transformative era where mobile phones become the quintessential tools for capturing, curating, and sharing content across creative communities. Embracing this dynamic shift, we are dedicated to building a cutting-edge ecosystem of tools and software, allowing our users to effortlessly capture extraordinary moments using the device that's always at their fingertips. With an unshakable dedication to innovation and user-centric design, we're determined to unleash the full creative potential of photographers and videographers, catering to both enthusiasts and professionals. Join us on this trailblazing journey as we reshape the future of mobile content creation together!
Kontaktopplysninger
04100, Latina, Italia
- hello@reeflexstore.com
- reeflexstore.com
4,0
Bra
171 anmeldelser
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Great products great customer service
Had a lot of questions so I emailed CS of Reeflex - I spoke with Aurora and she answered all my questions in great detail/beyond what we can find on the website, which sometimes I notice CSR's will just copy and paste info from their webpage as if we haven't looked there yet; Aurora answered questions that were not available on website and she was very patient with me. Great service and I love the products that I bought. Can't wait to continue playing around with these great quality lenses, it's truly easy to use with the iphone.
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Thank you so much, Ariel, for your review!
We’re truly glad to hear that your experience with our customer support — and with Aurora in particular — was so positive. Offering personalized, detailed assistance is something we deeply care about, so knowing you felt supported beyond the information on our website means the world to us.
We’re thrilled that you’re enjoying your new Reeflex lenses! If you ever have more questions or want advice on getting the most out of your gear, don’t hesitate to reach out — we’re always here to help.
And if you’d like to connect with other creators using REEFLEX products, feel free to join our Facebook community:
📸 https://www.facebook.com/groups/reeflexpiazza
Thank you again for choosing REEFLEX! 💚
REEFLEX Team
Explore. Create. Inspire.
Really bad customer support
Really bad customer support. They say they reply in 24-48 hours, which is not true. I have written them several emails, no answer so far, and it’s been way more than 48 hours. I even wrote on their Facebook page - the message is “seen”, no response whatsoever. Another thing - according to their website info, the shipping time to my country is 3-5 business days. I made plans accordingly, just to find out that the shipping time will be 8-10 business days, which is really not okey.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello there,
Thank you for sharing your experience with us. We’re really sorry that things didn’t go as expected — we understand how frustrating it must have been, and we apologise for the inconvenience this caused.
Shipping estimates can occasionally change once the courier processes the package, but we realise how confusing and inconvenient that can be. We’ll review our wording to make this clearer moving forward.
We’ve reached out to you again by email so we can help you directly and make sure everything gets sorted. Whenever you have a moment, feel free to reply — we’re here for you.
REEFLEX Team
Explore. Create. Inspire.
Their customer service is a joke
Customer service is slow and unapologetic. I asked to add an item to my order, it took them two business days to reply and by then it had already shipped. They offered no apology or solution. They also take zero responsibility for import duties, it’s buried in the fine print on their shipping terms so expect a surprise 15% bill from fedex a month after your order if you live in the US.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello George,
Thank you for taking the time to share your experience — we’re really sorry to hear that you felt let down by our support. We understand how frustrating it must have been not being able to add an item to your order in time, and we can see why that left you disappointed.
Regarding import duties, these fees are applied directly by local customs and couriers, and they can vary depending on the country. We do mention this in our shipping information, but we understand how unexpected charges can feel frustrating, and we’ll look into making this clearer.
We’ve also reached out to you via email to try and resolve this situation together. Whenever you have a moment, feel free to reply there — we’re more than happy to help.
REEFLEX Team
Explore. Create. Inspire.
No replacemant for factory failing carrying box
Shipped a defective carrying box, this can happen,
the failure was confirmed by Reeflex, until now after many emails, I have not received a replacement
I already bought part for over EUR 1600.00 from reeflex and get no replacement?
4. oktober 2025
Svar fra reeflexstore.com
Hello Andy,
Thank you for letting us know about the issue with your carrying box. We’re really sorry you ended up with a defective one — we understand how frustrating that must have been, especially after investing so much in our gear.
We wanted to reassure you that we’ve already sent a new replacement bag to you, completely free of charge. It’s on its way now, and we hope it arrives soon so you can continue using your Reeflex equipment without any more problems.
We truly appreciate your patience while we get this sorted. If everything is resolved once the new bag arrives, we’d be grateful if you’d consider updating your review.
REEFLEX Team
Explore. Create. Inspire.
Great product but with service dept hiccups.
I purchased a G-Series Super Telephoto 240 & Macro Add-Ons a few months back.. Since then, I’ve experienced a couple of times where their Service Department has been extremely slow in responding to queries. Clearly, they have had problems at their end. That said, when they eventually responded, they have tried to be as helpful as they could, so I’ve upped the star rating of my review. Also, I’m very impressed with use of the telephoto lens with the macro add-ons. It allows me to create great close-up shots without having to get right up close to the subject matter. Insects and bugs tend to make themselves scarce if you get too close.
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Stephen,
Thank you for taking the time to share what happened. We sincerely apologise for the confusion regarding your order and the delay in responding—we understand how frustrating that must have been. This is certainly not the experience we want anyone to have.
We want to confirm that the issue has now been resolved: we sent you the correct case at our expense, and it should already have reached you. We hope this finally allows you to use your G-Series lenses again without further inconvenience.
We genuinely appreciate your patience throughout this, and your feedback helps us improve how we handle situations like this. If everything is now sorted on your end, we’d be grateful if you’d consider updating your review.
REEFLEX team
Explore. Create. Inspire.
Laten erg lang op zich wachten
Laten erg lang op zich wachten, geen support reactie en mijn orders zijn nogsteeds op “confirmed” status maar nogsteeds niet ingepakt en verzonden…
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello there,
Thank you for your feedback, and we’re truly sorry to hear about your experience and the delay with your order.
In many cases, when an order remains in “confirmed” status for longer than expected, it’s because it contains one or more pre-order items. These products have slightly longer processing times as they are still in production or awaiting final restock before shipment.
We completely understand how frustrating it can be to wait, and we’re currently reviewing your order to make sure it’s processed and shipped as soon as possible.
Thank you for your patience and for choosing REEFLEX.
The REEFLEX Team 🌎💚
Explore. Create. Inspire.
No been delivered yet
Edit: Edit, updated as still not shipped according to tracking. It's been a week.
No been delivered yet. But so far so good, the customer experience alone has been great. I mailed in to enquire if something in their promotion would be added to order and received several updates and a new invoice before they even responded.
Still awaiting shipping, so going to keep an eye. So far so good, will update on the product itself.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Logan,
Thank you for taking the time to share your feedback! We really appreciate your patience and your kind words about our customer service — it means a lot to our team.
We’re sorry for the delay with your shipment and understand how frustrating that can be. Your order is now on its way, and you should receive an update from the courier very soon.
We’re glad to hear your overall experience has been positive so far, and we can’t wait for you to receive your order and test the product in action. Please feel free to update your review once everything arrives — we’d love to hear your thoughts!
The REEFLEX Team 🌎💚
Explore. Create. Inspire.
I got an email from REEFLEX advertising…
I got an email from REEFLEX advertising their 240 mm Telephoto lens at 25% off. I was very excited about this and wen to buy it. BUT... What I found out was this ad was false. No where in the email did it state you have to buy a kit. That kit included the magnetic macro add on lenes which brought the cost up to $359.99 with the "discount". I did not want the macro lens addon as I have an iPhone which has macro feature that serves my purposes quite well. When I tried to use the discount for just the 240 mm Super Telephoto lens which is what their email was advertising the discount would not be given.
This is clear cut FALSE ADVERTISING on REEFLEX'S part. So beware of dealing with this company.
In addition I sent them a message asking questions about the 240 mm Telephoto lens they never got back to me despite stating it usually takes 24 to 48 hours during business days to get back to you.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Marco,
Thank you for taking the time to share your feedback — we’re very sorry to hear about the confusion this caused. We completely understand how this may have been frustrating.
We’d like to clarify that the 25% discount mentioned in the email was specifically applied to the Super Telephoto 240mm & Macro Add-Ons Bundle, as noted in the newsletter. All links in the email led directly to that bundled product page, where both the lens and the macro add-on were clearly listed as part of the promotion.
That said, we appreciate your comment — transparency and clarity are extremely important to us, and we’ll make sure to review how this information is displayed in future campaigns to avoid any misunderstanding.
Regarding your message to our support team, we truly apologize if you didn’t receive a timely response — that’s not the experience we want anyone to have. If you’re still interested in the 240mm lens or wish to discuss this further, please reach out directly at support@reeflexstore.com and we’ll be happy to assist you right away.
Thank you again for your feedback and for giving us the chance to improve.
Best,
The REEFLEX Team 🌎💚
Mega Produkt.
Sehr tolles Produkt. Ich war auf Urlaub und die Tele 2 Linse wertet mein iPhone 15 Pro Max extrem auf. Knackig scharfe Fotos mit einem schönen Bokeh. Ich produziere Reisevideos auf YouTube und ich liebe hier die Natürlichkeit in den Videos. Ich kann es nur Empfehlen diese Linse zu erwerben. 👍🏻
3. september 2025
Svar fra reeflexstore.com
Hello Christian,
Thank you so much for your thoughtful review. We’re really glad to hear that the G-Series Telephoto 2x Lens has elevated your iPhone 15 Pro Max setup and helped you capture such crisp, natural-looking shots on your travels.
Your feedback about the sharp details and realistic look in your videos truly resonates with our vision for the G-Series lineup, combining precision optics with a natural aesthetic.
We sincerely appreciate your trust and the time you took to share your experience. Wishing you many more great captures on your next adventures!🌍✨
REEFLEX team
Explore. Create. Inspire.
WOW.Jetzt ist mein iPhone eine echte…
Jetzt ist mein iPhone eine echte alternative zur SLR, vielen Dank für die super Qualität der Objektive.
8. august 2025
Svar fra reeflexstore.com
Hello Friedrich,
Thank you so much for your fantastic review! We’re truly happy to hear that your iPhone has become a real SLR alternative thanks to our lenses. That’s exactly our mission: bringing professional quality into everyone’s hands, right from their phone.
Thanks again for your trust and support!
Best regards,
The REEFLEX Team 🌎💚
Won't answer question about tariff…
Won't answer question about tariff charges and long shipping times
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Tim,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We aim to respond to all inquiries within 24–48 hours, though time zone differences and occasional surges in requests may sometimes extend this slightly, especially outside business hours. We completely understand how delays can be frustrating and are continuously working to improve our response times.
Please rest assured that every request is carefully reviewed and replied to as promptly as possible. Your satisfaction matters to us, and we’re committed to supporting you throughout the process.
Regarding your concern, all details about international shipping times and potential import duties are transparently outlined in our Shipping Policy, available here: https://reeflexstore.com/en-it/pages/shipping-policy. Despite the recent changes in tariff charges, we continue to ship globally without issues and are committed to ensuring that no customer is left without access to our products.
We remain fully available to assist you further and will be happy to clarify any other questions you might have.
Best,
The REEFLEX Team 📷💚
Great lenses, incredible customer service
Mistakenly, I purchased the wrong size phone case, which meant I wouldn't be able to use the lens and filter purchased for a once-in-a-lifetime trip I was due to leave on in just a few days. Incredibly, and to my tremendous relief, Reeflex's great customer support team responded to my urgent need, and rushed out the correct size phone case needed.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Kathryn,
Thank you so much for sharing your experience! We’re really glad we could get you the right case in time for your trip — and even happier to hear you’re enjoying both the lens and our support.
Wishing you an amazing journey and plenty of beautiful shots!
Best,
The REEFLEX Team 📷🌎
Customer support non-existent in my experience
Customer support non-existent in my experience. After ordering a G series super telephoto bundle, I sent 3 emails on separate occasions to their support team. Non have been even acknowledged. The last one was sent 9 days ago, the first 3.1/2 weeks ago.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Steve,
Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the lack of communication — this is not the level of service we strive for. We’re currently investigating what might have gone wrong and will ensure your messages are responded to promptly. In the meantime, please feel free to email us again at support@reeflexstore.com, and we will prioritise your request.
Thanks again for your patience, and we hope to make it right.
Best, the REEFLEX Team 📷 🌎
Great product always ready to use
Great product, always to hand easy to use.
Quick shipping
5. juli 2025
Svar fra reeflexstore.com
Hello Rob,
Thank you so much for your kind words! We’re glad to hear that you’re enjoying your lens and that the experience has been smooth and easy. Your support means a lot to our small team, and we truly appreciate your trust in REEFLEX.
Happy shooting!
Best, the REEFLEX Team 📷 🌎
Absolutely beautifully presented and…
Absolutely beautifully presented and designed lenses.The quality is outstanding.Awesome service by Aurora.Very highly recommended
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Julie,
Thank you for your thoughtful review! We’re thrilled that you’re loving the lens design and presentation — and especially glad to hear that the support from Aurora made a positive impression. It’s a pleasure to have customers like you, and we’re here anytime you need us.
Wishing you many beautiful shots ahead!
Best, the REEFLEX Team 📷 🌎
Great system for my Galaxy S25 Ultra
I chose the Reeflex G-series system for my Galaxy S25 Ultra, which I am using for my new travel blog. I currently own the 2x Telefoto, the Wide Angle, and just received my 240 mm Telefoto, which I am thrilled with. The customer support team at Reeflex has been top-notch and helped me decide which lenses to start with, as my budget allowed. Ordering, shipping to the USA, and follow-up support have been spot on, and any questions I have had have been answered within 1 business day. I am going to be adding other lenses and filters and plan on completing my system over the next few months. What I like most about the G-series is being able to use my S25 Ultra for all my blog photography and not having to lug a huge camera bag around (I'm an old High School photographer and have nightmares of covering sports events:) I highly recommend the Reeflex company and the G-series for any Galaxy Ultra or Iphone users whose phones fit the system.
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Richard,
Thank you for your thoughtful and in-depth review — we truly appreciate the time you took to share your experience!
We’re delighted to hear that the G-Series lenses are working well for your travel blog and have helped simplify your setup while still delivering great results.
It’s especially rewarding to know that our team could support you effectively along the way — your kind words mean a lot.
We’re excited to see where your creative journey takes you next, and we’d love to stay in touch! Feel free to join our Facebook community to share your shots, tips, or gear suggestions with other creators:
👉 https://www.facebook.com/groups/reeflexpiazza
Thanks again for the recommendation and for being part of the REEFLEX family!
REEFLEX Team
Explore. Create. Inspire.
Great product. Fantastic customer support.
Great product. Fantastic customer support. Aurora is a gem.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Thank you so much, Gerald, for your kind words and for taking the time to leave a 5-star review!
We’re thrilled to hear that you’re enjoying the product and had such a positive experience with our support — Aurora will be delighted to read this!
If you ever need help or tips for making the most of your gear, we’re always here for you. And if you’re on Facebook, we’d love to welcome you to our REEFLEX Piazza community to connect with fellow creators:
📸 https://www.facebook.com/groups/reeflexpiazza
Thanks again for choosing REEFLEX 🌍✨
REEFLEX Team
Explore. Create. Inspire.
Because we are not particularly savvy…
Because we are not particularly savvy at online purchases, we made a few mistakes in our ordering that would have cost us extra in shipping and product costs. An online inquiry to Reeflex fixed all of the issues and saved us those extra costs. Excellent responsiveness and quick correction of our errors! Thanks!
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hey Michael,
Thank you so much for your kind words — we’re thrilled we could help you sort everything out and save you extra costs along the way. Mistakes can happen, especially with online orders, and we’re always here to support you when they do.
We truly appreciate your trust, and it means a lot to us that your experience remained positive from start to finish. We hope you’re enjoying your gear and getting the most out of it!
If you’d like to connect with other creators and photographers using REEFLEX gear, we’d love to welcome you to our official Facebook community, REEFLEX Piazza — a great place to share your work, ask questions, and exchange ideas.
📸 Join here: https://www.facebook.com/groups/reeflexpiazza
Thanks again for choosing REEFLEX! 🌍✨
REEFLEX Team
Explore. Create. Inspire.
Great company-trustworthy
5. mai 2025
Svar fra reeflexstore.com
Thank you so much, Les, for your kind words and for taking the time to leave a 5-star review!
We’re thrilled to know you had a positive experience and that you found us trustworthy — your trust means everything to us.
If you ever need tips or support for making the most of your setup, don’t hesitate to reach out. And if you’re active on Facebook, we’d love to see you join our REEFLEX Piazza community:
📸 https://www.facebook.com/groups/reeflexpiazza
Thanks again for choosing REEFLEX — we’re grateful to have you with us! 🌍✨
REEFLEX Team
Explore. Create. Inspire.
Not worthy from uk
6. mai 2025
Svar fra reeflexstore.com
Hello Anilesh,
We’re sorry to hear that your experience didn’t meet expectations. We take all feedback seriously and would love to understand what went wrong so we can make things right.
If you’re open to it, feel free to reach out to our support team directly at support@reeflexstore.com or provide more details here — we’ll do our best to assist you promptly.
We appreciate your time and hope to have the chance to improve your experience.
REEFLEX Team
Explore. Create. Inspire.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.