Really bad joke and they don’t get back to you no matter what you message them. No tracking code to keep an eye on where your items are the AI is rubbish as well u can’t call them emails don’t even wo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve had a very positive experience with Reeflex! Their products are high quality, well-made, and feel very durable. I’m also very impressed with their customer service. Unfortunately, my phone c... Vis mer
Selskapet har svart
Fromthe very accurate description of the lens on the web to the very rapid service and delivery, the entire experience was essentially perfect. I have now used the lens and it is easy to use and chang... Vis mer
Selskapet har svart
The Reeflex line of lenses and filters delivers top quality results, are easy to use, and designed as a system where things match. You stack multiple filters on lenses (such as CPL plus an ND8), whate... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
REEFLEX is a dynamic team of tech enthusiasts - engineers, designers, and photographers - hailing from the vibrant cities of Rome, Zurich, and Copenhagen. Our journey kicked off in early 2020, driven by a bold mission: to redefine mobile photography through advanced computational techniques. At REEFLEX we strongly believe that the best camera out there is the one you can always have with yourself and that the best part of memories is making them. We envision a transformative era where mobile phones become the quintessential tools for capturing, curating, and sharing content across creative communities. Embracing this dynamic shift, we are dedicated to building a cutting-edge ecosystem of tools and software, allowing our users to effortlessly capture extraordinary moments using the device that's always at their fingertips. With an unshakable dedication to innovation and user-centric design, we're determined to unleash the full creative potential of photographers and videographers, catering to both enthusiasts and professionals. Join us on this trailblazing journey as we reshape the future of mobile content creation together!
Kontaktopplysninger
04100, Latina, Italia
- hello@reeflexstore.com
- reeflexstore.com
4,0
Bra
171 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I emailed them about an issue and they…
I emailed them about an issue and they resolved it quickly with no complications. I was pleased with their customer service and the whole process was smooth.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Kelvin,
Thank you for taking the time to share your experience.
We’re very happy to hear that your issue was resolved quickly and that the process felt smooth from your side. Providing responsive and helpful support is something our team truly cares about, so your feedback means a lot to us.
If you’d like to connect with other REEFLEX creators, we’d love to invite you to join REEFLEX Piazza, our creative community where users share setups, shots, and inspiration: https://www.facebook.com/groups/reeflexpiazza 📸
The REEFLEX Team 💚
Explore. Create. Inspire.
A well-deserved thank you!
The lenses purchased were of excellent construction and optical quality.
I was pleasantly impressed by the speed in responding to my e-mail to their Support Team (in the person of Aurora) with a request to change the delivery address.
Package, received on time, perfectly packed.
A well-deserved thank you!
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Gian Franco,
Thank you very much for taking the time to share such a thoughtful review.
We’re truly pleased to hear that the lenses met your expectations in both construction and optical quality, and that your experience with our Support Team was smooth and efficient. Ensuring everything arrives perfectly and on time is something we care deeply about.
Your feedback is genuinely appreciated and motivates our entire team to continue delivering the quality and service our customers deserve.
The REEFLEX Team 💚🌎
Explore. Create. Inspire.
be aware of hidden tariff and shipping fees both ways
I regret buying from this company. The only thing they did well was fast shipping. Other than that, the customer service was a joke. Before you purchase, make sure you read their return policy carefully. They give you 14 days, but you have to pay for shipping both ways, which can be outrageous (up to $300).
After receiving my order, FedEx even sent me an $83 bill for tariffs. I spent $830 on their products and truly regret not buying from another seller on Amazon instead.
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello there,
We’re sorry to hear that your experience did not meet your expectations.
REEFLEX ships internationally from Italy, and any import duties or customs fees are set and charged by the local authorities in the destination country. These charges are not collected or retained by us. Full details about shipping costs, customs information, and delivery terms are clearly outlined in our Shipping Policy here: https://reeflexstore.com/pages/shipping-policy.
Our 14-day return policy and the conditions related to return shipping are also transparently stated on our website before purchase.
If you would like us to review your specific order and offer assistance directly, please feel free to contact our support team at support@reeflexstore.com with your order number so we can investigate the matter properly.
The REEFLEX Team
Explore. Create. Inspire.
Perfecte kwaliteit van de tot op heden…
Perfecte kwaliteit van de tot op heden ontvangen lenzen. Echt een aanrader.
7. januar 2026
Svar fra reeflexstore.com
Hello Ron,
Thank you so much for taking the time to share your experience. We’re truly happy to hear that you’re enjoying the quality of your lenses. Delivering that level of performance is exactly what we strive for. It means a lot to us that you would recommend REEFLEX. Feedback like yours motivates our entire team.
If you’d ever like to share your shots or connect with other mobile photography enthusiasts, you’re always welcome in our Reeflex Piazza community on Facebook: https://www.facebook.com/groups/reeflexpiazza 📸
The REEFLEX Team 💚
Explore. Create. Inspire.
Reeflex has introduced an exceptional lens and filter system for phone photography
Reeflex has introduced an exceptional product line of the highest quality lens and filters that take iPhone photography to an ultimate level. They have also started a community of like minded people that enjoy taking photos with their phones and sharing them.
As with most new companies they have some growing pains as mentioned by others in their negative comments. But, one thing for certain, their investment in their products is tremendous and the quality clearly shows it. I highly recommend lens and filters to anyone looking to taking their phone photography to the next level and that next level is a huge improvement.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Steve,
Thank you for such a thoughtful review. We truly appreciate the time and care you put into sharing your perspective.
It means a great deal to us that you recognise both the performance of our lenses and filters and the vision behind REEFLEX. Our goal has always been to elevate mobile photography through precision-engineered tools and a community of creators who push creative boundaries.
We would love to welcome you to our Reeflex Piazza community as well, where passionate creators connect, share their work, and continue raising the standard of mobile photography together: https://www.facebook.com/groups/reeflexpiazza 📸
The REEFLEX Team 💚
Explore. Create. Inspire.
I was not made aware of tariff fees at…
I was not made aware of tariff fees at the time of purchase . This resulted in me having to pay $75.00 in additional fees . Reeflex hid this from me therefore I will not be purchasing Reeflex products any longer . I will also let all my photography groups and friends know not to purchase from Reeflex because there will be additional hidden prices .
4. desember 2025
Svar fra reeflexstore.com
Hello Joseph,
As shared in our previous response, customs duties and tariff fees are set by local authorities and are not collected or retained by REEFLEX. Because these charges vary by destination country, they are not included in our product pricing.
This information is clearly outlined in our Shipping Policy, which is available in the Support section of our website and accessible during checkout before completing a purchase.
We understand this was disappointing and appreciate you sharing your feedback.
The REEFLEX Team 💚🌎
Explore. Create. Inspire.
Ni har inte levererad en bestäällning…
Ni har inte levererad en bestäällning som gjordes som skulle varaa här den 5 januari! Inget meddelande än att den är försenat och finns i Örebro sweden .Har försökt få en förklaring utan resultat
Bengt lindmark 076-8293398
7. januar 2026
Svar fra reeflexstore.com
Hello Bengt,
According to the carrier’s tracking, the shipment has been delivered. We have also reached out to you directly via email to clarify the situation.
Please feel free to reply to our message if you need any further assistance.
The REEFLEX Team
Explore. Create. Inspire.
Wide angle 110° vs Zuiko comparison. The winner is …….
Having just received the final lens on the collection I was curious to test the wide angle lens 110° against the Zuiko equivalent. I kept having to repeat the process as I thought I was missing something! The wide angle actually resolves better by far ! (48mp iPhone 16pro max . ) my creativity can now extend due to not having to lug heavy gear around , I often feel as though composition is improved by now being able to use both eyes !😱
Excellent postal service ! Italy to UK in 2 days .
In Iceland now having left my wide angle Zuiko at home .
Thanks Aurora for your help 👍🏻
David L. Smith
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello David,
Thank you so much for your fantastic review and for sharing your comparison. We’re truly thrilled to hear the 110° Wide Angle exceeded your expectations!
It’s amazing to know that it’s helping expand your creativity while lightening your gear load, and we’re especially happy to hear it held its own even in Iceland! Your feedback means a lot, and we’re proud to be part of your photography journey.
If you ever need anything or have more feedback to share, don’t hesitate to reach out.
Safe travels and happy shooting!
The REEFLEX Team 🌎💚
Explore. Create. Inspire.
They Did NOT pay the duty which was $58
Reeflex didn't pay the duty fee, and did not respond to my complaint and offer an explanation or offer to pay Fed Ex, so I'm stuck with the bill.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Candy,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the customs duty applied to your shipment.
To clarify for transparency, import duties and taxes are set by local customs authorities and are collected by the courier on their behalf. These fees are not charged, controlled, or received by REEFLEX, and they cannot be prepaid or included in the product price, as they vary by destination country’s regulations.
We understand how frustrating unexpected charges can be, and we do our best to clearly communicate this in our shipping information so customers can make informed decisions before placing an order.
The REEFLEX Team
Explore. Create. Inspire.
Couldn’t be happier!
Packaging was top notch and protected the product beautifully. Everything is milled/threaded to fit perfectly, and the quality is as advertised. I also have the Reflex app, and paired with the lenses, I’m taking the best photos of my life.
3. februar 2025
Svar fra reeflexstore.com
Hello Dana,
Thank you so much for sharing this, we couldn’t be happier to read your words!
It’s wonderful to hear that everything from the packaging to the precision of the build met your expectations, and even more so that pairing the lenses with the REEFLEX app is helping you capture photos you truly love. That’s exactly the experience we aim to create.
Your feedback means a great deal to our team and reinforces why we put so much care into every detail.
Wishing you many more creative moments ahead 💚
The REEFLEX Team
Explore. Create. Inspire.
Svar fra reeflexstore.com
Hello Joachim,
Thank you so much for your feedback.
We’re glad to hear that everything arrived quickly and that you’re satisfied with your lens. We truly appreciate your support and hope you continue enjoying your REEFLEX gear!
The REEFLEX Team 🌎💚
Explore. Create. Inspire.
Perfect!!
Perfect!!! Customer service, brilliant!! They are adequate and fast!
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Annemiek,
Thank you very much for your kind words.
We’re genuinely pleased to hear you had such a positive experience; our customer service team always does their best to ensure everything runs smoothly.
We sincerely appreciate you taking the time to share your feedback.
The REEFLEX Team 🌎💚
Explore. Create. Inspire.
Faulty Reeflex iPhone 17 Pro MagSafe leather case
I ordered iPhone 17 Pro MagSafe leather case from Reeflex Store online that turn out to be faulty.
These are the telltale signs that the case I received from Reeflex is either faulty or not MagSafe compatible.
1. No verbiage on box that it is MagSafe compatible.
2. No visible MagSafe ring on the case.
3. When paired with a MagSafe power bank, the case does not hold on securely to the power bank.
Update:
Reached out to Reeflex Store Support. After numerous back and forth emails, with photos and videos evidence to prove that the Reeflex iPhone 17 Pro leather case I received is indeed faulty, Reeflex Store Support finally agreed to send me a replacement.
Received replacement on 26 Dec 2025. Tested it and glad that the MagSafe on the replacement leather case for iPhone 17 Pro does work as designed.
I do wish there is better quality control by Reeflex. Case closed.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Frederick,
Thank you for taking the time to update your review and share the full experience. We’re sorry that the first case you received wasn’t working as expected, that’s definitely not what we want for our customers.
We appreciate your patience while our support team reviewed the photos and videos and worked through the issue with you. We’re glad to hear that the replacement case is now working properly and that the MagSafe functionality performs as intended.
Your feedback about quality control is fair and has been noted. We’re constantly working to improve, and comments like yours genuinely help us do better.
Thank you again for giving us the chance to resolve this.
The REEFLEX Team
Explore. Create. Inspire.
I don't understand!!!!
5. november 2025
Svar fra reeflexstore.com
Hello there,
Thank you for your feedback.
We’re sorry to hear you’re having trouble. Could you please reach out to us at support@reeflexstore.com so we can better understand the issue and assist you directly?
We’ll be happy to help sort everything out.
REEFLEX Team
Explore. Create. Inspire.
Super helpful support team
I had a problem with the exchange rate for Australian dollars and contacted the support team. I got a timely response with an offer to manually adjust the pricing so I could qualify for free shipping. Later the support team assisted with a discount code that was issued after I had placed my order.
So the Reflex support team have been super helpful and saved me a lot of money.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Paul,
Thank you for taking the time to share your experience with us. We’re delighted to hear our support team was able to assist and make things easier for you. Feedback like yours is incredibly valuable and helps us continue creating an experience that feels thoughtful and seamless.
If you’d like to connect with other creators using REEFLEX, we’d be pleased to welcome you to REEFLEX Piazza, our official Facebook community where ideas, inspiration, and new possibilities come together: https://www.facebook.com/groups/reeflexpiazza 📸
REEFLEX Team
Explore. Create. Inspire.
Svar fra reeflexstore.com
Hello Oliver,
Thank you so much for your kind words and for taking the time to share your experience! We’re happy to hear that you’re satisfied with both the quality of our products and the delivery speed.
If you’d like, feel free to join our Reeflex Piazza community on Facebook. It’s a great place to connect with other creators, share your shots, and get inspired by how others are using their Reeflex gear here: https://www.facebook.com/groups/reeflexpiazza 📸
We truly appreciate your support!
REEFLEX Team
Explore. Create. Inspire.
Excellent support & fairness from REEFLEX
I ordered the G-Series 240mm lens and carbon case and have been really impressed so far.
The build quality, packaging and overall feel of the product are superb, and the lens performs far better than I expected from a mobile system.
What really stood out was the customer support. I reached out shortly after purchasing when a Black Friday price drop was announced — REEFLEX handled the situation fairly, professionally, and offered a goodwill adjustment without hesitation. That level of service says a lot about the company.
Overall, great product, great communication, and a team that genuinely looks after its customers. Highly recommended.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello James,
Thank you so much for taking the time to share this thoughtful review. It truly means a lot to all of us at REEFLEX. We’re thrilled to hear that you’re enjoying the G-Series 240mm lens and the Carbon case, and that both the build quality and performance exceeded your expectations.
Your words about our customer support really made our day. We put a lot of care into making sure every customer feels heard and supported, so knowing that you appreciated how we handled your situation is incredibly rewarding.
We’ll be sure to share your feedback with our entire team, it’s the kind of encouragement that keeps us motivated to keep improving and delivering the best possible experience.
Thank you again for your trust and for recommending REEFLEX. We hope the 240mm lens continues to inspire your creativity for a long time to come.
REEFLEX Team
Explore. Create. Inspire.
Not only does Reeflex have a fantastic…
Not only does Reeflex have a fantastic product. The customer service is outstanding it’s very rarely in today’s world that you actually have someone that is concerned about your experience with their company. I’ve had to reach out a couple of times with some questions. they have always got back to me quickly and professionally. The product they sell is very high quality, but that only takes a company so far. If the people standing behind that product are not willing to go the extra mile to help their customers. than no matter how good the product is it will fail at some point. keep up the good work and God bless.
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello there,
Thank you so much for your kind words. We truly appreciate the time you took to share such thoughtful feedback. It means a lot to hear that our team’s effort and dedication came through in your experience.
At REEFLEX, we believe that great products deserve equally great support, and we’re thrilled to know that our service made a difference for you. It’s customers like you who inspire us to keep improving and innovating.
We hope you’re continuing to enjoy your gear and capturing amazing shots! If you’d like to connect with other creators and photographers using REEFLEX products, we’d love to invite you to our official Facebook community, REEFLEX Piazza, a great space to share your work, ask questions, and exchange ideas:
📸 Join here: https://www.facebook.com/groups/reeflexpiazza/
Thank you again for your trust and support.
REEFLEX Team
Explore. Create. Inspire.
Excellent products and support!
Excellent products and support!
I had an invoicing concern. Contacted support and they took the necessary steps to resolve the problem. Great company.
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Bill,
Thank you for taking the time to leave the review.
We’re happy to hear that both the product and the support experience met your expectations. When you reached out with the invoicing concern, our goal was to make the process as clear and smooth as possible. We’re glad it worked out, and you felt taken care of.
We always aim to respond promptly with real intention behind every message, so it’s reassuring to know that it came through. If you ever require anything else, whether it’s assistance, clarification, or just suggestions on how to make the most of your gear, please don’t hesitate to contact us.
REEFLEX Team
Explore. Create. Inspire.
Reeflex is a great company
Reeflex is a great company. Their lenses are excellent! They’re easy to use and manage and the quality is stellar. I had some questions when I first received the lens and was corresponding with Customer Service. They were attentive, responsive and kind. I highly recommend! You’ll be very happy!
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Thank you so much for your lovely review, Marcy!
We’re truly happy to hear how much you’re enjoying your Reeflex lenses, and it means a lot that our Customer Service team made your experience feel so positive and well supported. Knowing you felt cared for really warms our hearts.
If you ever have questions or want tips to get even more out of your gear, we’re always here and happy to help.
You’re also very welcome to join our Facebook community, where creators share their work, inspiration and experiences with REEFLEX products:
📸 https://www.facebook.com/groups/reeflexpiazza
Thank you again for choosing REEFLEX. We’re so glad to have you with us! 💚
REEFLEX Team
Explore. Create. Inspire.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.