RateHawk Anmeldelser 

Very dissatisfied with RateHawk Airport Transfers — first and last booking.
My client paid in full for an airport transfer. Due to a winter storm, her flight was canceled and rebooked for a later time on the same day, which was completely out of our control. I was required to pay an additional fee to update the pickup time.
After paying the additional charge, I then received an email stating that the driver was too busy and could not accommodate the updated pickup time. No alternative driver was provided.
I immediately requested either another transfer or a full refund. RateHawk responded that no other transfer was available and that they would try to get the supplier to refund only a portion of the payment. Meanwhile, I had no choice but to rebook with another vendor to ensure my client was not stranded.
As a result, I lost the money paid to RateHawk and was left without service for my client. This experience was extremely unprofessional and unacceptable.
I will not use RateHawk again and do not recommend this company. They leave agents and clients without service and financially responsible for issues beyond their control.

Using RateHawk as a B2B portal for my Travel agency and getting best rates, convinient mode of payment and automatic voucher creation.

Το γραφείο ταξιδίων μου το imperial travel έκλεισε μέσω της rate hawk ένα airbnb στην ιαπωνία το οποίο προπλήρωσα 1500€ 23 του μήνα φτάνοντας ιαπωνία συνάντησα το ακριβώς αντίθετο από αυτό που είδα στις φωτογραφίες. Ένα διαμερισμα ακαθάριστο με δύο ελαφριές κουβερτούλες άλλες δεν υπήρχαν σεντόνια τα μοναδικά σεντόνια που υπήρχαν ήταν αυτά που ήτανε στο στρώματα δεν υπήρχαν κρεβάτια παρά μόνο δύο στρώματα το ένα πάνω στο άλλο δεν υπήρχαν άλλα σκεπάσματα ούτε σεντόνια το σπίτι βρώμικο ο τείχος δίπλα στα μάτια γκαζιού είχε ένα κάψιμο τοιχοι γεμάτη λεκέδες. Αναγκαστήκαμε να φύγουμε με το παιδί μου και να πληρώσουμε εκ νέου ξενοδοχείο για να μείνουμε γιατί δεν μπορούσα να έχω το παιδί μου σε αυτή την κατάσταση. Καταλήξαμε να έχουμε μεγάλη ταλαιπωρία εγώ με τραυματισμένο πόδι υπάρχει ιατρική γνωμάτευση να τρέχουμε μέσα στη νύχτα με τα πράγματα μας για ξενοδοχείο το check-in του ξενοδοχείου άνοιγε τρεις το μεσημέρι με αποτέλεσμα όλη αυτή την ώρα το παιδί μου να κοιμάται στην αγκαλιά μου στο λόμπι. Τους ενημέρωσα όπως τους ενημέρωσε και το ταξιδιωτικό μου γραφείο δεν έχει γίνει κανένα refund των χρημάτων που έδωσα γιατί δεν θα πληρώνα να με τίποτα για τέτοιες συνθήκες να βάλω το παιδί μου ούτε για τα χρήματα που έδωσα εξαιτίας τους για να μείνουμε στο ξενοδοχείο ώστε να έχουμε ανθρώπινες συνθήκες. Για όλα αυτά που λέω υπάρχουν φωτογραφίες με συνομιλίες με το airbnb τα πάντα. Προστατέψετε τον κόσμο από τέτοιου είδους απάτες.UPDATE: RateHawk's response is misleading. They claim they will contact my travel agent, but my agent has been waiting for a response from RateHawk for days with no luck. I am currently in Japan with a leg injury and a child with a mental disability. We were forced to pay 143,430 JPY for a second hotel because the first one was dangerous, filthy, and had a burn mark on the wall. I demand an immediate refund of my 1500€ and the cost of the new hotel. Stop the delays and take responsibility for leaving a disabled child and an injured mother stranded!

TRANSFER AEROPORTUALE Esperienza estremamente negativa. Avevo prenotato un servizio di transfer aeroportuale a JFK con orario confermato alle 20:30, come chiaramente indicato nella loro conferma ricevuta via WhatsApp.

Il volo è atterrato in anticipo, ma questo non può in alcun modo sostituire l’orario del servizio concordato. Nonostante ciò, il driver ha deciso in modo del tutto arbitrario di lasciare l’aeroporto alle 20:12, ignorando completamente l’orario di prenotazione.

Avevamo aggiornato il driver via messaggio sul nostro avanzamento e alle 20:14 eravamo già al punto di incontro. Nonostante questo, il driver non ha tenuto conto dei messaggi ricevuti, non ha mai risposto alla nostra chiamata e non ha atteso nemmeno un paio di minuti, andandosene mentre noi eravamo lì ad aspettarlo.

Abbiamo quindi contattato immediatamente il centro di assistenza e successivamente scritto direttamente alla società, ma ci è stato risposto che questo comportamento rientra nel loro “protocollo” e che, secondo loro, il servizio risulta regolarmente svolto. Una posizione del tutto inaccettabile, che dimostra una totale mancanza di attenzione e rispetto nei confronti del cliente visto che stavamo parlando di 2-5 minuti max di attesa.

A causa di questa gestione scorretta e poco professionale, siamo stati costretti a prendere un taxi alternativo, sostenendo una spesa aggiuntiva di 111 USD.

Servizio estremamente deludente e inaccettabile, soprattutto considerando che si tratta di un servizio prenotato e pagato in anticipo. Non è stato nemmeno proposto alcun rimborso o sconto su un servizio futuro, che probabilmente non avremmo comunque utilizzato, ma che avrebbe almeno dimostrato un minimo di attenzione verso il cliente e contribuito ad attenuare il disagio.

Servizio assolutamente sconsigliato.

Ratehawk supplied our taxi when we arrived in Toronto. The driver knew we were going to be at least an hour late and said no problem. When we arrived an hour and half late he said he had left. He then used another phone to pretend to be a colleague and said would pick us up but needed cash and ended up charging us nearly twice the going rate. Total scam from the driver. Ratehawk say they have investigated but could not do anything about the company that supplied the taxi/driver so assume he’s still out there running the scam.

Good service but the refund policy is poor . i gave #PAY MINE..# a chance and it has been a good memory. Superb service and i have been paid with ease.

In an unfortunate turn of events, upon arriving at the villa we had rented through RateHawk in Florida, we discovered that it deviated significantly from our expectations. The villa advertised as having a heated pool, but unfortunately, the pool pump was malfunctioning, resulting in dirty & freezing water. Additionally, the property was not adequately maintained, and the most pressing issue was the absence of a clean pool, which was particularly disappointing since my children from the United Kingdom had eagerly anticipated using it daily.
Upon noticing the pool within five minutes of our arrival, we promptly contacted RateHawk, who responded swiftly and informed us that the pump would be repaired shortly. It took 7 days to be fixed and pool was getting dirtier. My children could not use it which was upsetting for everyone.
I ask RateHawk to move us upon arriving but they said they couldn’t ! I told them It’s false advertisement & I paid for a villa and pool not just villa.

RateHawk eventually said that they booked the villa for me through a different company & that company would not move us or give us compensation so it was out of their hands! RateHawk offered me 60 points in credit! That doesn’t even cover a night in a hotel so I refused!

I asked the owner of the property who he rents his villa through and he said Expedia portal!
So not really sure what RateHawks role is or why they advertise properties as they have no power in helping if anything goes wrong.
All really upsetting as this had been a dream holiday.
I would advice not using this company as they can’t help you if anything goes wrong

I need to contact upper management.
The BDMs will not send me information.
You can not improve and trust me it's not good.
I have lost sleep and stressed booking RH never had the worst experience in 25 years in travel .

I made a reservation and the hotel said it was cancel due to the time it was made, I was there for 2 hours and no solutions, I have got my money back or a new hotel, they don’t answer calls or messages, terrible service it’s not the first time.

We booked a transfer from Osaka, Tokyo to the Hilton Osaka. Our flight was from Los Angeles. We texted the driver once we landed and not quite at the gate saying we have arrived. The driver advised he was waiting. We texted once we were off the plane and going to immigration. We told the driver there was a very long line in immigration, kept them updated as we moved through, but ultimately it took 70 minutes to finish. Told the driver we had our luggage as they were waiting for us. We had the luggage in hand and the driver said they could not wait any longer. The fine print in this purchase says they will wait 90 minutes. It was now 93 minutes and they wouldn’t wait any longer. This company left us high and dry with no solution and took our money. Do not use this company when traveling internationally because delays are caused by others, immigration for example, and they would not compensate us at all! Very poor customer service!
I did reach out to customer support. They said the driver could not wait any longer than 90 minutes so they would not compensate us in any way. Unsatisfactory to us as we were just a few minutes beyond the 90!

ACHTUNG- BETRUG!!!!
Der Transfer für unsere sehr wichtigen Kunden fand nicht statt, was auch per Mail bestätigt wurde. Nach 3 Wochen gibt es immer noch kein Geld zurück und die Antworten sind einfach nur frech. Wir haben alles schriftlich und jetzt wird behauptet, unser Kunde wäre nicht da gewesen, obwohl der Fahrer wohl in einen Unfall verwickelt war. Die rücken einfach das Geld nicht raus und reagieren unverschämt. Gabriele Bärwald mit ihrem Reisebüro

RateHawk has proven to be a trustworthy and dependable B2B service provider. Their platform is well-structured, and their support team is highly responsive, providing quick assistance whenever needed. This reliability makes them a valuable partner for business travel solutions.

However, the mobile app lacks some features available on the web platform, and resolving this would greatly improve the user experience.

On behalf of FlyShehzeen Team, wishing RateHawk B2B all the very best. Looking forward to do more business with you in future. 💙

Check reservation 464463593 from 6/27/25!!!
Shame on you!!!!

I registered on this platform over two weeks and was later denied access, however I have been reaching out to the account managers who are yet to respond to me.

When reaching out to customer service directly I keep getting the same automated message, that my account manager has been contacted and I will be updated. This is of no use to me as I have been stock in one position with no proper communication.

ASSOLUTAMENTE UNA GESTIONE NON ETICA E PROFESSIONALE . IO AVEVO APERTO IL CREIDTO E MI SONO RITROVATA DOPPI ADDEBITI. PREMESSO CHE DEVO ANCORA PAGARE PERCHE' STO CONTROLLANDO CAMERE PAGATE 2 VOLTE.
TUTTE LE PIATTAFORME CANECALLANO AUTOMATICAMENTE LA PRENOTAZIONE INVECE LORO TE LA DDEBITANO LO STESSO... ED IN ALTA STAGIONE CON TUTTI I CASINI SE TI DIMENTICHI SONO DOPPI ADDEBITI COME è CAPITATO A ME... CI HO PERSO DIVERSI SOLDI ... CHE NON E' PIACEVOLE VISTO CHE CI STIAMO RIPRENDENDO ORA DAL COVID.

I cannot stress more than enough to complain that after trying to communicate with one of the accounting managers Neda how ignorant she really is. After I expressed thoroughly how I needed response she would come back with same copy and paste email.
Here is the email

“Thank you for registering with RateHawk.
After reviewing your application, we regret to inform you that it did not meet our current verification criteria. To be approved, partners must fulfill the following requirements:

A registered travel business based in the UK or Ireland

A functioning website associated with a valid domain

A professional email address linked to that domain

It appears that one or more of these requirements may not have been met in your registration.

If you do meet all of the above criteria or believe there has been an error, please don't hesitate to reach out to me directly. I’d be happy to assist you further. “

After registration I was ultimately deregistered and reaching out seemed to hit stonewall and a dose of ignorance where the team don’t respond to your queries promptly . Even did meet the critera and expressed that with zero response. I’m in making of a new travel agency business and their attitude is abhorrent and ignorant towards me. Seems as if they don’t want me on the platform. AVOID AVOID.

AGENCIAS DE VIAJES!

NO RESERVÉIS A TRAVÉS DE RATEHAWK. Ellos trabajan con Expedia y NO SE HACEN RESPONSABLES DE SUS ERRORES. Tendrás que hacerte responsable tú como agencia.
Preguntamos sobre servicios incluidos en una reserva y responder por responder, sin informarse bien. Mis clientes llegaron al hotel y tuvieron que pagar 290€ porque no incluyeron al niño en la reserva + 100€ de bebidas que, según RateHawk, estaban incluidas. Nosotros hemos tenido que hacer el reembolso al cliente y Ratehawk se ha lavado las manos. NO nos reembolsan el dinero pese a que el error es suyo y tenemos TODO por escrito. Ahora tenemos que enfrentarnos a denuncias antes la OCU y ante la vía legal...
Por favor, CUIDADO, son unos estafadores

Hello Flok,

I received an email from our account manager, Camela, around 48 hours after posting our review regarding RateHawk’s services. What’s concerning is that we had already checked out from the hotel 24 hours before they even began investigating the issue.

Our account manager claimed that we posted the review before they had a chance to investigate, which raises serious concerns—especially since our agency has consistently received 5 out of 5 ratings. I personally started wondering why we hadn’t received any negative feedback before. But this experience makes me think that if something like this happened to another UK-based travel agency, it could seriously damage their reputation.

Therefore, I strongly advise against booking with RateHawk if you care about protecting your brand and credibility.

If anyone needs any kind of proof or would like to discuss this matter further, please feel free to reach out to us at TravelGarden.co.uk.

I will provide another update once RateHawk completes their investigation and gets back to me.

Many thanks,
Noor Islam

Excelente servicio que ofrecen y el servicio en todos los sentidos de muy buena calidad y por eso hacer recerva en esta Plataforma es de lo mejor

I booked a trip for my clients. They traveled in December 2024. I've yet to be paid by RH the $500+ they owe me for the booking!