RateHawk Anmeldelser 

Support is responsive, but not as much as it should be.
They do not track the issue up to the last supplier, but they only deal with the first one who apperas in the system.
Also from time to time there are issues with room type names which creates dissatisfaction of clients and creates operational issues.
WIth a little bit of more improvement they can be very good.

We have find always the lowest price for our clients requests and when we had cases when the price was higher from the hotel website or any other system , in few moments our Agents form RateHakw (Anisa Hamzaraj)provide us with promo voucher so we can always choose to book with Ratehawk.
Thank tou for your support 24hr/day

The overall experience from rate hawk, is professional.

They assist in any problems that you might have.

The service is very rapid.

Working with RateHawk has been a great experience for us and we`ve been using this booking system for several years now. The options offered by the system are perfect for us (voucher issuance at the time of booking, payment via link directly from the clients, etc.). Even in the cases when we`ve had troubles regarding the bookings (payments, or refunds) we`ve had prompt replies from the support team. The only issue I can think of that we haven`t found a solution yet is the possibility to split the bookings. For example, when we book several rooms together and some of these clients need to cancel or change their dates it isn`t possible to split/divide the booking and make the changes afterwards. I really hope RateHawk will be able to resolve this issue as well. Overall up until now we`ve been really satisfied with this booking system :)

The staff is great and service 10/10.
We have found a solution for every case that we have open,quick response,very helpful and kind.

Also the prices and policies are the best.

Reliable partner with a great portfolio. The site is fast and the booking process is straightforward. We haven't had any issues with overbookings so far, which speaks to their quality control.

Simply the best B2B hotel provider we've used in years. The 'Pre-check' feature gives us peace of mind that our clients won't have issues at check-in. Excellent attention to detail.

I AM TRAVEL AGENT FROM INDIA, AFTER SO MANY FOLLOWUPS FROM LOCAL EXCUTIVE, I DONE 2 HOTEL BOOKINGS FOR EUROPE.
PRICE WHICH WAS ACTUALLY REFLECTING ON SIGHT, IN INR WAS VERY LESS AND ACTUAL CHARGED AMOUNT IS VERY HIGHEND. I RAISED QUERY FOR THE SAME, BUT TEAM REVERTED SAYING EUR AMOUNT CHARGED ON CC.
DO NOT CONFIRM ANY SERVICES ON IT. JUST NOT RECOMANDED.

A variedade de métodos de pagamento - especialmente a linha de crédito e as opções de cartão - é uma grande vantagem para nós. O sistema é estável e raramente enfrentamos falhas durante a etapa final de pagamento. Os vouchers são emitidos instantaneamente, o que é vital para os nossos clientes diretos. Às vezes, o preço atualiza um pouco rápido durante a pesquisa, mas no geral, é um portal muito confiável.

Najboljša B2B izkušnja, kar smo jih imeli do sedaj. Njihova podpora strankam je proaktivna in vedno pripravljena pomagati. Za agencijo je imeti partnerja, ki mu lahko zaupaš 24 ur na dan, 7 dni v tednu, neprecenljivo. Zasluženih 5 zvezdic.

Excelente interfaz y excelentes tarifas. Está claro que esta plataforma fue creada pensando en los profesionales de viajes. Ha agilizado significativamente nuestro flujo de trabajo y ha mejorado nuestras tasas de conversión.

Wir nutzen RateHawk für unsere Agentur in Hamburg primär wegen der riesigen Hotelauswahl in den USA und den VAE. Die Nettopreise sind sehr wettbewerbsfähig. Die Benutzeroberfläche ist viel moderner als die Altsysteme, die wir zuvor genutzt haben. Nur 4 Sterne, da die Antwortzeit des Chat-Supports an geschäftigen Samstagmorgen, wenn wir dringende Umbuchungen für Kunden haben, verzögert sein kann.

I could not go on our holiday because of the conflict, I have asked Ratehawk to send there terms and conditions, with our booking details.without this information I cannot claim on my insurance.
I cannot understand why they will not supply this information. My question is what are they hiding .

PLEASE DONNOT DEAL WITH THIS COMPANY WE ARE £4447: 00 pounds out of pocket

I am a new agent and work for Inteletravel. I booked 2 non-refundable rooms to stay in October in Lanzarote, however this booking was made in error. I notified them immediately and requested for a cancellation refund waiver to be issued. However have heard nothing. Please can this be looked into asap!

Herramienta fantástica para agentes de viajes. RateHawk hace que gestionar reservas complejas sea increíblemente fácil. El inventario en España y en toda Europa es amplio, y el rendimiento de la plataforma es ultrarrápido.

Συνεργαζόμαστε με τη RateHawk εδώ και 14 μήνες. Η πλατφόρμα είναι απίστευτα γρήγορη και τα φίλτρα αναζήτησης είναι πολύ ακριβή, γεγονός που μας βοηθά να φιλτράρουμε εύκολα βάσει συγκεκριμένων προγραμμάτων γευμάτων ή πολιτικών ακύρωσης. Είναι μια εμπειρία 4 αστέρων μόνο και μόνο επειδή θα ήθελα να βλέπω περισσότερη άμεση επαφή με τους διαχειριστές λογαριασμών (account managers), αλλά η ίδια η τεχνολογία είναι άψογη.

Muy mala experiencia. La reserva estaba paga en su totalidad y, aun así, cuando los pasajeros llegaron al hotel no les permitieron el ingreso porque la confirmación no figuraba correctamente.

La falta de gestión y respuesta inmediata generó una situación muy angustiante para los pasajeros. Como agencia priorizamos la seguridad y el respaldo en cada operación, y lamentablemente en este caso el servicio no estuvo a la altura. No lo recomendamos

Multiple issues with this company. I would be very careful with booking for them.
They completely ruined a client's honeymoon. Booked a seavilla suite at azulik at tulum. When the clients arrived all ratehawk paid for was a basic suite with no pool. When we contacted them they took 8 hours ro rectify the problem and the guests missed their entire 1st night in the suite they paid for. They also up to this day 6 months later provided no compensation for them.

Another set of clients turned up for check in at the mangrove corendon in curacao and on arrival no payment was made due invalid vcc. This makes us look like we did not pay the in the eyes of the client.

They need to fix their issues quickly. And customer service takes to long to fix issues. Travelers want their issues dealt with immediately not wait 8 hrs.

Poor.

We strongly advise caution when working with this B2B platform, as the majority of bookings are failing due to non-payment issues.

Nearly every third booking results in the guest being asked to pay again at the hotel because the VCC provided to the supplier does not work. This is an ongoing and repeated problem.

It appears that many of the suppliers being contracted are unreliable. When the VCC fails, the issue is consistently blamed on “technical problems,” yet the pattern clearly indicates a deeper issue with supplier credibility and payment handling.

We have reported these concerns multiple times, but no effective action has been taken. Instead, unreliable suppliers continue to be used simply to fill inventory.

This situation creates unnecessary stress, damages our professional reputation, and is simply not worth the risk of placing new bookings under these conditions.

We strongly urge immediate corrective action to address supplier reliability and payment processing failures before further damage is caused.

We've been working with RateHawk for a while. The system is stable, search filters work well, and we rarely see any technical glitches during payment. What I like most is that the vouchers are issued instantly and the net rates are often the best on the market.

Haven't had any major issues with bookings so far. It’s a convenient tool for an agency that needs quick results and clear invoices.