Ordered a sofa from Debenhams which they dispatched the day after ordering.. which was 2 weeks ago. Received tracking to say the sofa is with the delivery company, yet communication has been zero. The... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Ordered a sofa from Debenhams which they dispatched the day after ordering.. which was 2 weeks ago. Received tracking to say the sofa is with the delivery company, yet communication has been zero. The... Vis mer
Selskapet har svart
AWFUL COMMUNICATION Ordered a sofa, is due to arrive „by tomorrow” there has been no communication regarding expected delivery date or time. I used the track order function which states „proce... Vis mer
Very efficient, taking great care when delivering my bed settee into my home, taking all packaging away, putting it into the space where indicated. Two very polite gentlemen. Delivery was spot on time... Vis mer
This delivery company is by far the worst I have ever come across. They attempted to deliver my order at 5 a.m., despite me speaking to them a day earlier and clearly explaining that I cannot accept d... Vis mer
At Prestige Furniture Logistics (PFL), we're passionate about delivering exceptional white glove home delivery services for premium sofa/furniture retailers and wholesalers. We understand that when it comes to high-end furniture, the customer experience is everything. That's why we go above and beyond to ensure that every piece is handled with the utmost care and attention to detail. Our comprehensive white glove services cover everything from careful inspection and delicate handling to professional assembly and cleanup. We take pride in delivering your furniture in perfect condition, placing it in your room of choice, and even removing all the packaging materials. Our friendly delivery crews are always happy to answer any questions you may have about your new furniture. But we're more than just a delivery company. We're your trusted logistics partner, offering tailored solutions for warehousing, inventory management, and order fulfilment. We're here to help you streamline your operations and protect your brand reputation. At PFL, we're dedicated to providing a seamless and stress-free experience for both our clients and their customers. With our expertise and commitment to excellence, you can trust us to deliver your furniture with the professionalism and care it deserves.
Storbritannia
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The young lads who delivered our sofa couldn’t of been more helpful, they achieved the impossible and managed to squeeze the sofa into our apartment, though an awkward entrance hall and doorway.
Very impressed, lovely lads who worked very hard
Excellent customer service. After our helpful delivery guys had left and we had paid, we found our table had been damaged in transit. I contacted the company and we agreed a compensation payment. It may not be enough to pay for the table repair, but this was reported a few days after the delivery, only when we were able to return to the house. It was all handled very well, very promptly and without hassle. Moving house is so stressful that this was much appreciated. Which tells me the company is reliabkle and responsible - and we would use them again. Thankyou Prestige
The guys were rushing around and not taking particular care. Everything was being done simply to leave as fast as possible. We helped them to unload but they didn't thank us or reciprocate in helping us. We felt let down.
Generally a good experience . I was contacted before the delivery which was just as well as they were early and I was out at the time, had to hurry home.
Polite and helpful delivery men , however, didn't have instructions on how to fit the legs onto my new armchair. Several attempts were needed to screw the legs into the right position. Unfortunately, as I later moved the chair one of the legs came loose and I suspect that the screw no longer grips the wood probably resulting form the several attempts made to secire it. Other legs fine. Now have a lovely new chair but with a loose leg!
Jordan and Nick delivered my two large sofas quickly and efficiently within the allocated time slot.
They were friendly and professional and even took their shoes off each time they came into the house.
They removed all the packaging and gave me time to inspect the sofas without any pressure while they disposed of all the rubbish.
They were fantastic and a credit to your company.
Well done !!!
Fantastic delivery service! Jordan and Nick were very professional and quick installation of our new sofas. Thank you guys.
The two guys who delivered our sofa last Thursday were amazing, they arrived in the time slot we had been given and were very professional, polite and efficient, a credit to your company.
Incredibly unprofessional. Delivered my new sofas and put a hole in my ceiling, broke a light fitting and scratched the sofa fabric. Then claimed no responsibility and became combative when spoken to and suggested it was my fault and they had offered me other options which they had not. I then received an email with their inaccurate account of events and no responsibility claimed. Terrible service.

Svar fra Prestige Furniture Logistics
This is the first time I've ever written a review so it shows how bad it was.
Firstly they didn't ring as promised before delivery so I was a little surprised when they turned up early. I was in the process of removing my old sofa so they were very disgruntled as the room wasn't yet clear.
The leader of the mob refused to help move my old sofa less than 10 yards. When he realised that he couldn't complete the delivery if he didn't help he begrudgingly gave a hand.
He then said to me and this is no lie, "You may want to consider how much you want to give me". I was completely blown away. I'd just spent £4,500 on a sofa and this guy was expecting a tip. I was gob smacked.
I refused as he didn't really do much and then said he was expecting in the region of £80 and if I didn't pay him he would notify Prestige to invoice me!
Anyway after the three of them had hacked through the delivery boxes and slashed the packaging with knives perilously close to my new sofa the job was complete.
All care instruction were removed from the sofa and taken away so I've no idea what they said.
A delivery note was then thrust upon me which the mob leader wanted me to sign. I must have taken 3 minutes at the most inspecting the sofa and signing the delivery note as this guy was getting extremely impatient.
If you have any choice avoid at all costs.

Svar fra Prestige Furniture Logistics
Delivery went fine other than the man delivery/assembly person being rude. He rushed the job and was argumentative when we asked him to take more care. Bad service.

Svar fra Prestige Furniture Logistics
Great service. Phoned to say what time they would arrive, very polite friendly and efficient.
Love my sofa. very happy with the whole experience.
The deliverers people were polite, respectful and very efficient. I received a message the preceding day giving a three hour window. They called 15 minutes ahead of arrival. Perfect. Thank you!
MANTAS and JORDAN delivered my lovely fabric Natuzzi sofas with great case ensuring that there was no damage to my walls as it was a narrow space to get the sofas through. They were polite and installation was not a fuss and quick. Great guys
It was clear good service was important for this firm. From the first contact to the delivery and installation everyone was polite, kind and prompt. I was satisfied with the whole process.
We had a great delivery experience with this company who delivered our new. Just what you would want from a logistics company. Super communication and liaison, punctual, helpful & flexible, polite and professional.
Noting details so we can use them again.
Excellent service with extremely helpful and pleasant delivery men. The delivery arrived within the timeframe proposed and I was very pleased with the end to end service.
Really good service. Had to take sofas in and out on tricky staircases and over a garden wall and tackled it all with a great attitude.
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