Prestige Furniture Logistics Anmeldelser 

Ordered a sofa from Debenhams which they dispatched the day after ordering.. which was 2 weeks ago. Received tracking to say the sofa is with the delivery company, yet communication has been zero. The sofa was due for delivery yesterday.. after contacting Debenhams they have stated this is unacceptable and will investigate the matter further. Email provided for the delivery service is invalid.. and when someone eventually answers the phone.. then only bit of info I can get is ‘we will be in touch 24 hours before delivery’. I move into my new property on the 22nd of this month, so I’m guessing now will be without sofa for god knows how long.

AWFUL COMMUNICATION

Ordered a sofa, is due to arrive „by tomorrow” there has been no communication regarding expected delivery date or time. I used the track order function which states „processing”. I work full time at a hospital so I need to arrange a day to be home to accept the delivery. Emailed twice with no response and also called twice with no answer. I sent two messages on the tracking system- no response. This is causing me some severe stress as I am constantly worried I will miss the deliver / will be unable to take a last-minute day off.

Ordered a new sofa and a collection of the old one with this company. The first question asked was whether I paid for the delivery. When I showed them the payment receipt, they didn't question it but I think they were looking for an extra payment on the top of what has been already settled. They arrived without tools, couldn't disassemble my old sofa and tried to push it through the door as it was, damaging the door and nearly dropping it on a new piano. Once it happened they sneakily passed some paper for me to sign stating they were not responsible for any damage. I told them I would not sign. In the end I arranged the tools myself and got them out of the door. Very bad service. Avoid.

Driver acts dangerously whilst driving on the motorway. Flashing vehicles to move, undertaking in heavy traffic. Do better

They advised on Tuesday evening my sofa would arrive on the Thursday between 10-12. It was on time and both of the gentleman were extremely lovely and polite!

10/10 for delivery

Ordered a sofa for delivery and was advised this would come in 3-5 days.. nearly 2 weeks on from this date I have had no correspondence from them and I cannot contact anyone as they do not answer the phone!! This is a last resort to try and receive a reply from the company as all other options have failed. Really awful service.

This delivery company is by far the worst I have ever come across. They attempted to deliver my order at 5 a.m., despite me speaking to them a day earlier and clearly explaining that I cannot accept deliveries that early due to my children. I specifically requested delivery after 7 a.m., yet they still arrived at 5 a.m. and started knocking on my door. This is completely unacceptable and shows a total disregard for customers’ instructions and circumstances. Absolutely horrible service. And now i have to wait for re-delivery that can be God knows when since they are not answering phone calls

Georgen and Nick were brilliant. Sofa was hard to get in and they persevered with getting it in through garage even though we thought it would not go in. Thanks guys

Been waiting over a week for updates on my delivery no relpys no phone call answered or emails being relpy disgusting service 😒

Unfortunate vehicle break down on first attempt to deliver our 2 chairs & sofa .
But credit where it’s due, delivery rearranged for the following day. The 2 guys who delivered were courteous brought the items in with great care and made sure we were happy before leaving.
From my personal experience delivery can not be faulted

Roderick and his colleague Rashawn are a credit to the company. They delivered a large and heavy sofa with utmost professionalism and in such a friendly manner. Nothing was too much trouble. Thank you and we would happily recommend them.

Rod and his assistant from PFL delivered my furniture today. Getting a large sofa through our narrow hallway seemed impossible, but they managed it with skill and patience. They were very professional and friendly throughout, taking extra care not to damage the walls.

By far the worst delivery company I’ve come across, they purposely ignore calls (the trick is to spam them with calls and if one them feels like it, they’ll pickup). On phone they’re full of false promises, they will say a random day that you should expect your delivery just to get you off the phone. Our expected delivery was 4 days, which turned into 20 days wait. No colleagues are to blame but just the shocking way the owner is running this awful company. If this is the levels of competition I’ll start a delivery company tomorrow. Never again am I using this service

Had a delivery yesterday by Raga and Ionut, they were very efficient, friendly and professional from start to finish! Very careful bringing the sofas in and assembling. 5* service for us!

I bought a sofa from Fabb Furniture in Milton Keynes and they used this company to deliver it. I was informed the day before that my sofa would be delivered between 8-11am. So I arranged for someone to be here to assist me because I'm physically disabled. On the day of delivery, the time changed to 12-3pm, which meant I couldn't rearrange support. The online tracker service was good and accurate. Once I was next in line, I got a call from the driver asking to confirm my address. I live in a new build, so he asked me to text him instructions, which I did. He also mentioned about the £100 delivery charge to be paid. I said that's fine and confirmed I'm paying by card, for which he replied cash only. I said I don't keep that kind of cash at home and I was told by customer services and the store that you accept card payments. The driver said I can only accept cash and asked me to go out and get it. I told him I am physically disabled and I am unable to go out and get the cash. He then suggested someone else get it for me. I said I have a carer coming but they would have to wait for her to arrive. I then called the Milton Keynes store who I placed the order with, they confirmed the driver shouldn't be taking cash and they called customer service on my behalf. While waiting for a call back, I called the driver again to see how far away he was. He said 30 mins away, I told him my carer won't be here for at least an hour and I don't know what to do. He then said, don't worry you can pay by bank transfer. I was so frustrated because he insisted 3 times for cash and never mentioned the bank transfer option even after I told him I couldn't physically go out. It all seemed very peculiar. Customer Services then called me back and I told them the driver just offered for me to pay via bank transfer and what happened. When they delivered the sofa, one of them didn't speak any English and the other guys English wasn't great. I also didn't like it that there were smoking when they arrived and then unpacking my sofa and touching it with smokey fingers, made me cringe, because I'm quite particular with my things. Plus I felt uncomfortable about the cash situation.  I'm happy to discuss further if you give me a call

Is that right I have to pay the driver £20 to bring settee up one floor via a lift?

They drive like absolute morans, pn70ezc almost took me out by cutting a roundabout and then cutting me off. Don’t use this company unless u don’t mind getting broken goods.

This has to be one of the most incompetent delivery services I have ever encountered. Not only were half of the items from my order missing, but the staff seemed completely clueless about the situation and offered no clear resolution. Their lack of organization and communication is shocking. I am left with the hassle of contacting the retail store directly to sort out the mess caused by these so-called professionals. Truly a frustrating and disappointing experience.

Wow wow wow! I have never received such a poor services in my life. We have ordered a sofa from Sofa Club and they said our delivery would be on the 8th. We didn’t receive any tracking number or communication from them, we’ve just been told they’ll get in touch to confirm delivery.

My partner eventually managed to reach them and they were very apologetic, they said they’ll call on the 18th to confirm the delivery on the 19th. It’s the 18th today and we got no call. My partner thought, ohh well he’ll ring them. Phones didn’t get answered ALL DAY. Please avoid this company at all cost, they are more hustle than help! If they were possible to reach at least, but they will ghost you better than any man before!! 🙌🏻🙌🏻🙌🏻

It’s not often that I feel compelled to write a positive review, but the exceptional service and professionalism shown by Josh and Shill was second to none. I ordered a very expensive item and it was handled with a level of care and attention that is hard to come by. Outstanding service. Thanks again!