Paul Smith Anmeldelser 

Joshua was the key to our 5 star experience and is a credit to your company.

I had to interact with Customer Support over Collector Stamps that were missing from my account. Their response was prompt and positive.Stamps were credited to my account in less than 24hours.

I also recently bought my first Paul Smith suit this month. I have been reluctant to take the plunge previously because being 6’4” (193cm), I was not sure how it would fit. I’m kinda lanky. But boy! Was I pleasantly surprised. I got The Soho fit and it has the be the best suit I have ever owned. Luxurious feel. Perfect fit and unhemmed trousers which is perfect for my long legs. I did get the 40 even though in the UK I normally were 42. Already looking the add to my Paul Smith collection as soon as I s I can afford to 🤣

Purchased a bracelet online, on second day of wearing the end came off and it was broken. Left a message on their website customer service chat and emailed them. Still no response one week later

The various members of the team that helped me with my enquiry which I knew was a very long shot (trying to find a button for a 25 tear old coat!!) but every one of them were superb. AND very helpful.

Phoned up spoke to Abigail who sorted it out topgirl 👍👍👍

Waiting nearly two weeks for refund despite good being confirmed we as returnee to warehouse . They claim they have backlog and put onus on me to provide more details . No response to three emails . Shoddy service 171579 is case number

Great clothes and great customer service. Prompt reply in chasing up a refund. Money refunded same day.

Laughable! Placed an order, refunded - no cancellation reason, no email nothing. Terrible customer service.

Bought a pair of shoes from an outlet in York which then came unstitched. They couldn’t repair at cobblers (paid for by Paul Smith), so sent a returns form to return shoes (for a refund) but qr code didn’t work so they refunded me in full anyway. I was kept informed at all times and cannot fault how good the customer service was. This is invaluable when so many companies don’t care once they have your money. Fantastic service

I had an issue with an order and Josh was simply amazing at sorting it out for me to a very tight deadline. I’d say it’s up there with the best customer service I’ve had from any organisation and he went above and beyond. It’s quite hard to believe that any business still bothers to offer personal service like this but I can promise you that Paul Smith are at the front of the line in terms of customer care in my personal experience. Simply excellent.

It is now over 7 days since I requested a refund to a faulty product. They say allow up to 14 days for a resolution. This to me is far too long. They are the poorest company I have dealt with for good customer service. Beware!!!

Fantastic customer service. Special thanks to Jemma and Abigail for their patience. I cannot thank you enough for all of your help.

God kvalitet,gode priser,hurtigt levering

Tell you one thing and do the other.

If this company could deliver when they say they could then they would be good. Communication is shockingly bad. Returns are a total joke.

Very helpful and a good place to shop. All queries dealt with to my satisfaction.

Fantastic customer experience that went beyond my expectations. Great sense of customer support, very professional and prompt service. And great clothes of course :)

I ordered 3 items from Paul Smith, but only received 1 item — unfortunately, it was just the most expensive one from the order. The other two items never arrived.

I contacted customer support multiple times and was repeatedly told that the issue would be investigated and resolved. After weeks of communication, I was ultimately informed that they could not help me at all. No explanation, no solution, and no accountability.

The support team seemed completely confused throughout the process. Every time I reached out, I received different responses, and nobody appeared to take ownership of the issue. It felt like I was being passed around without any real intention of resolving the problem.

What surprises me most is the very high Trustpilot rating. Based on my experience, I cannot understand how this company maintains such positive reviews. When a customer is missing part of an order, solving the issue should be straightforward, yet they failed to provide any meaningful support.

At this point, I am considering initiating a chargeback through my bank, as I have exhausted all other options.

Very disappointing experience and certainly not the level of service I would expect from a premium brand.

Order number: 1923757

Thank you very much for your help in quickly replacing the faulty product (PS sneakers). My advisor was Joshua, who handled my complaint very competently and efficiently. Five stars !
Thank you again!
Georg

Paul Smith quality and style is always so elegant and special. The service is also incredible - with staff going above and beyond. I made an enquiry about an item, and they tracked it down for me and enabled me to buy it. Wonderful communication with charm. What a pleasure to deal with them.

Paul Smith customer service is first rate. It’s very unusual nowadays to find an online store with a good customer support function.

I was looking for a pair of jeans and my size wasn’t available, however, the team in Nottingham kept in touch and ordered them for me when they became available. Special thanks to Jamie.

I’m a big fan of Paul Smith clothes and am really impressed with the high calibre service provided.