I had a major service and MOT on my wife's car on Wednesday 7th October. It hasn't sounded right since so I thought I would look under the bonnet. The air filter hasn't been reconnected. I tried t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I collected my new car a week ago from Parkway Leicester and the whole process from initial contact to post collection follow up has been first class. Gemma Newbold is friendly, approachable, knowledg... Vis mer
Selskapet har svart
From the first contact with Josh Hunt at Parkway VW, through to our purchasing of our new car, Josh was very attentive & explained a number of options available to us for our new purchase. Josh was in... Vis mer
Selskapet har svart
Sold a car to Parkway VW in Leicester that I had advertised privately. Tom made the transaction simple, smooth and straightforward. Great to deal with and cash transferred within minutes. Couldn’t re... Vis mer
Informasjon om virksomheten
- Volkswagen-forhandler
- også i
- Billeasing
- Bilreparasjon og -vedlikehold
- Biltransportservice
- Karosseriverksted
Skrevet av virksomheten
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Kontaktopplysninger
Locomotive Way, DE24 8PU, Derby, Storbritannia
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
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I bought an ID.3 and I absolutely love…
I bought an ID.3 and I absolutely love it! Harry was amazing and made it very easy. Great experience!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us a review. We're thrilled to hear that you're loving your new ID.3 and that you had such a great experience with us.
Harry will be delighted to receive your feedback. Making the car-buying process as straightforward and enjoyable as possible is our goal, so it's fantastic to know that he was able to support you every step of the way.
Thank you for choosing Parkway Volkswagen. We wish you many happy and enjoyable miles in your new ID.3 and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Service
Vehicle collected from home and re delivered fully serviced and MOT the same day. Vehicle had been cleaned as well. Excellent
21. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you were pleased with our collection and delivery service and that your vehicle was serviced, MOT'd, and returned to you on the same day. It's also great to know that the additional vehicle clean was appreciated.
Providing a convenient, efficient, and high-quality service is something we strive for, so your feedback means a great deal to the team.
Thank you for choosing Parkway Volkswagen. We look forward to assisting you again in the future.
Kind regards,
The Parkway Volkswagen Team
Poor communication throughout
Poor communication throughout servicing. Have been three times & told they would give the car a ‘complimentary valet’ & every single time this was not done.
High pricing on suggested fixes.
18. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the communication throughout your service visits and are particularly disappointed to learn that the complimentary valet you were promised was not completed on multiple occasions. We appreciate how this would affect your confidence in the service provided, especially when it has happened more than once.
We also note your comments regarding the cost of the recommended repairs. Our aim is always to provide transparent advice and pricing, enabling customers to make informed decisions about their vehicle maintenance. However, we regret that this did not come across positively during your visits.
Your feedback is valuable to us and has been shared with the relevant management team for review. We are committed to improving our service and communication standards and appreciate you bringing these concerns to our attention.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for your review.
We're delighted to hear that you were pleased with the service you received and that everything went smoothly during your visit. Providing a straightforward and positive experience for our customers is always our goal, so it's wonderful to know we met your expectations.
We appreciate you taking the time to share your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for your 5-star review.
We're delighted to hear that you had a great experience with Parkway Volkswagen and that our team kept you fully informed throughout the process. Providing clear communication and excellent customer service is something we take great pride in.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Anthony in the Leicester branch made…
Anthony in the Leicester branch made our experience of buying a car online an absolute breeze- he was super efficient and helpful and went above and beyond when arranging the delivery. Would definitely recommend and would also buy from here again in the future. Thank you.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your wonderful review.
We're delighted to hear that Anthony made your online car-buying experience such a smooth and enjoyable one. Providing excellent customer service from enquiry through to delivery is something we pride ourselves on, and it's fantastic to know that Anthony went above and beyond to help.
Thank you for your recommendation and for choosing Parkway Volkswagen. We hope you enjoy your new car and look forward to assisting you again in the future.
Kind regards,
I would like to start by thanking your…
I would like to start by thanking your customer service team for their politeness and helpful assistance during my recent visit. The service experience itself was very pleasant.
However, upon reviewing my invoice, I noticed a charge for a car wash. Prior to the service, I was asked if I would like my car washed, and I specifically mentioned that it was already clean and that I did not request a wash. Furthermore, the car was not washed during the service.
Given the situation, I believe this charge was included by mistake. Could you please review the invoice and arrange a refund or an adjustment for the unrequested fee?
I have attached a copy of my invoice for your reference.
Thank you for your understanding and prompt assistance.
Best regards,
Mesut Cakmak
07456363677
10. juli 2026
Svar fra Parkway Volkswagen
Thank you for your review, Mesut, and for your kind comments about our customer service team. We're delighted to hear that you found the team polite and helpful, and that your service experience was a positive one.
We're sorry to learn of your concerns regarding the car wash charge on your invoice. We take all customer feedback seriously and would like the opportunity to look into this matter further.
A member of our management team will be in contact with you shortly to discuss your concerns and review the details of your invoice.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for your lovely review.
We're delighted to hear that you found our team welcoming, kind, and knowledgeable. Providing a friendly and professional experience for our customers is always our goal, so it's great to know this was reflected during your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Polite and helpful staff
Polite and helpful staff, excellent customer service. Kept me well informed of work progress.
17. juli 2026
Svar fra Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you found our team polite and helpful and that you received excellent customer service throughout your visit. Keeping our customers informed every step of the way is very important to us, so it's great to know that you felt well updated on the progress of the work being carried out.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you received very good service and found our staff to be excellent. Our team works hard to provide the highest level of customer care, so it's wonderful to know your experience reflected this.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
great and helpful staff
17. juli 2026
Svar fra Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you found our staff to be great and helpful. Providing excellent customer service and support is our priority, so it's wonderful to know that our team made a positive impression during your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you received excellent service and good communication throughout your experience with us. Keeping our customers informed and providing the highest level of service are key priorities for our team, so it's great to know we met your expectations.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Excellent customer service and kept…
Excellent customer service and kept informed as to progress. Video was very informative.
8. juli 2026
Svar fra Parkway Volkswagen
Thank you for your fantastic review.
We're delighted to hear that you received excellent customer service and were kept informed throughout the progress of the work on your vehicle. It's also great to know that you found the video update informative, as we aim to provide clear and transparent communication at every stage of your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Fantastic customer care and service…
Fantastic customer care and service from Jordan the Sales Manager. Following a major software update which knocked out the reversing camera on my ID Buzz my local VW dealership was unable to solve the problem, despite having the vehicle some three weeks. At a loss as to how to resolve the problem I contacted VW Parkway Northampton from whom I’d purchased the vehicle from 10 months earlier. Having explained my dilemma to Jordan he was extremely helpful and offered to try and resolve the problem under my warrantee. Having dropped the vehicle off Jordan rang me within a hour to tell me the camera was reinstated and back up and running! Brilliant services from Jordan and the Technical Team. I’d highly recommend VW Parkway Northampton for the excellent service they provide.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your fantastic review.
We're delighted to hear about the excellent experience you had with Jordan and our Technical Team at Parkway Volkswagen Northampton. Customer care is at the heart of everything we do, and it's wonderful to know that Jordan was able to step in and help resolve the issue with your ID. Buzz when you were struggling to find a solution elsewhere.
We'll be sure to pass on your kind comments to Jordan and the team. It's great to hear that the reversing camera issue was diagnosed and resolved so quickly, getting you back on the road with confidence.
Thank you for your recommendation and for choosing Parkway Volkswagen. We look forward to assisting you again in the future.
Kind regards,
The Parkway Volkswagen Team
First class and very prompt
First class and very prompt
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you found our service to be first-class and very prompt. Providing an efficient, professional experience for our customers is something we take great pride in, so it's wonderful to receive your feedback.
We appreciate your support and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Service was on the phone
Service was on the phone. No interaction. We’re not the best I’ve dealt with over the years. We’re stand offish. Getting info was like drawing teeth.
Result won’t go there again also fed up of e mails telling me they have 800 used cars for sale but no space for customers to park at the dealers.
13. januar 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when communication is not as clear or proactive as it should be, and we're disappointed to learn that you felt obtaining information was difficult.
We also appreciate your comments regarding parking and our marketing emails. Customer feedback is invaluable in helping us identify areas where we can improve both our service and the overall customer experience.
Kind regards,
The Parkway Volkswagen Team
Great no pressure test drive with Josh
I was feeling a little anxious about doing a test drive but Josh was brilliant. He put me at ease from the start. He'd listened well to what I was looking for and was very knowledgeable about all the cars I was considering. And unlike some other places there was no hard sell at the end.
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your wonderful review.
We're delighted to hear that Josh made your test drive experience such a positive one. Buying a car can sometimes feel daunting, so it's great to know that he helped put you at ease from the start, listened carefully to your requirements, and provided knowledgeable advice on the vehicles you were considering.
We're also pleased that you appreciated our no-pressure approach. We believe our customers should have the time and information they need to make the right decision for them.
Thank you for your feedback, and we hope to welcome you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Louise Johnson was very helpful and…
Louise Johnson was very helpful and informative when we purchased out new Tiguan, and made the experience easy for us to complete the purchase.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your wonderful review.
We're delighted to hear that Louise provided such helpful and informative service throughout the purchase of your new Tiguan. Making the car-buying process as smooth and straightforward as possible is always our goal, so it's fantastic to know that Louise helped make the experience easy and enjoyable for you.
We'll be sure to pass on your kind comments to Louise. Thank you for choosing Parkway Volkswagen, and we wish you many happy miles in your new Tiguan.
Kind regards,
The Parkway Volkswagen Team
Very good had no issues
16. juni 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a very good experience with us and that everything went smoothly. Providing a hassle-free and enjoyable experience for our customers is always our aim, so it's great to know we delivered on that occasion.
We appreciate your feedback and thank you for choosing Parkway Volkswagen. We look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team
Unhappy with the office service
I took my 2000 VW Tiguan R-Line 2.0 Diesel for a service at Listers Volkswagen Loughborough, where they changed the air filter. Immediately after this work, my idle speed changed permanently: when stationary and in gear, it now sits at 1000 rpm instead of the correct 750 rpm it always used to.
This is a well‑known and standard situation: when you fit a new air filter, the engine’s ECU needs to re‑calibrate its idle settings to match the new airflow. All that is required is an official VW idle adaptation / reset procedure using their diagnostic tool — a quick, routine step that should have been done as part of the original service.
Instead of doing this simple task correctly, they are refusing to carry it out, and are now demanding I pay an extra fee to bring the car back in and investigate. They claim “no fault was found” after one short road test — but this is not a mechanical fault, it is a calibration issue that their own equipment can fix in minutes.
It is completely unacceptable that work carried out by their own team caused this change, and now they refuse to put it right without charging me more money. This basic post‑service check and reset should be part of their standard service quality — not an extra‑cost job. I have escalated this to Volkswagen UK
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave a review. Unfortunately, we think this may have been posted on the wrong dealership's page. Please get in touch with us directly using feedback@parkwayvolkswagen.co.uk and we'll be happy to help clarify things and ensure your feedback reaches the correct business.
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