I collected my new car a week ago from Parkway Leicester and the whole process from initial contact to post collection follow up has been first class. Gemma Newbold is friendly, approachable, knowledg... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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From the first contact with Josh Hunt at Parkway VW, through to our purchasing of our new car, Josh was very attentive & explained a number of options available to us for our new purchase. Josh was in... Vis mer
Selskapet har svart
Sold a car to Parkway VW in Leicester that I had advertised privately. Tom made the transaction simple, smooth and straightforward. Great to deal with and cash transferred within minutes. Couldn’t re... Vis mer
Car serviced & MOT carried out satisfactorily as per my instructions. Service advisor polite and helpful. Quite a wait for the job to be completed, which was not a problem, however this would have be... Vis mer
Informasjon om virksomheten
- Volkswagen-forhandler
- også i
- Billeasing
- Bilreparasjon og -vedlikehold
- Biltransportservice
- Karosseriverksted
Skrevet av virksomheten
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Kontaktopplysninger
Locomotive Way, DE24 8PU, Derby, Storbritannia
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4,4
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Tom has been amazing in the handling of…
Tom has been amazing in the handling of selling my vehicle. He ensured it was smooth from start to finish, while demonstrating a balance of both professional and personable customer service.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Tom made the process of selling your vehicle so smooth and straightforward from start to finish. Providing a professional service while maintaining a personal touch is something we pride ourselves on, and it's fantastic to know that Tom delivered this throughout your experience.
Your kind words will mean a great deal to Tom, and we'll be sure to share your feedback with him. Thank you for choosing Parkway Volkswagen, and we hope to assist you again in the future.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Copilot said:
Thank you for your kind review and continued support.
We're delighted to hear that you received excellent service once again. Providing consistently high standards of customer care is something we strive for, so it's wonderful to know we've met your expectations.
We truly appreciate your loyalty and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
If I could give zero stars I would
If I could give zero stars I would. We collected a car from them in early May with only one working key. Months later we still await the key and then we will have to go to have it programmed. The staff and management have consistently been untruthful and done their very best to not speak to us return calls and appear to simply hope we would go away. I have today contacted VW UK and Derbyi Council Trading Standards. I would recommend you buy your car elsewhere than this group
10. august 2026
Anmeldelse skrevet uten oppfordring
Friendly efficient service
Friendly efficient service. Ryan is a credit to the company, kept us informed and very knowledgeable. We had complete confidence in the mechanic who worked on our car. An excellent garage.
31. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received friendly and efficient service from the team. It's especially great to know that Ryan kept you informed throughout, shared his knowledge, and helped give you complete confidence in the work being carried out on your vehicle.
Your kind comments about both Ryan and our technician are greatly appreciated, and we'll be sure to pass your feedback on to them. Knowing that you consider us an excellent garage means a lot to the whole team.
Thank you for choosing Parkway Volkswagen, and we look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
car service
Amazing customer service as always from Aakhel. The work is completed to a high standard I wouldn't take my vehicle elsewhere. I would highly recommend Volkswagen.
31. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Aakhel continues to provide you with amazing customer service. It's wonderful to know that you have confidence in the high standard of work carried out on your vehicle and that we remain your trusted choice for its care and maintenance.
Your kind recommendation means a great deal to us, and we'll be sure to pass your feedback on to Aakhel, who will be thrilled to receive your comments.
Thank you for your continued loyalty to Parkway Volkswagen. We look forward to welcoming you back again soon.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service efficient and that our team was helpful and courteous throughout your visit. Providing a friendly, professional experience and ensuring our customers are well looked after is always our priority.
We truly appreciate your feedback and thank you for choosing Parkway Volkswagen. We look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team
Amazing Customer Service experienced…
Amazing Customer Service experienced today... Lauren was pleasant, polite, knowledgeable and very patient. I am not swapping my Polo at the moment..... but will definitely go back on the strength of today. Exceptional!
9. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Copilot said:
Thank you for taking the time to leave such a fantastic review.
We're thrilled to hear about the excellent customer service you received from Lauren. Her pleasant, polite, knowledgeable, and patient approach is exactly the level of service we strive to provide, and we're delighted that she made such a positive impression during your visit.
Although you're not looking to change your Polo just yet, it's wonderful to know that your experience has given you the confidence to return to us in the future. We'll be sure to pass your kind words on to Lauren, who will be delighted to receive your feedback.
Thank you for choosing Parkway Volkswagen, and we look forward to welcoming you back whenever you're ready.
Kind regards,
The Parkway Volkswagen Team
No complain staff are doing a great…
No complain staff are doing a great job,our car always clean after service 5 stars
30. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us such a kind review.
We're delighted to hear that you've consistently had a positive experience with our team. It's wonderful to know that you're happy with the service you receive and that your car is always returned clean and ready to go after its visit.
Your five-star feedback means a great deal to us and will be shared with the team. Thank you for your continued support, and we look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
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Josh Hunt worked so hard to find the…
Josh Hunt worked so hard to find the car which met our requirements. He was efficient and made the process as easy as possible for us without being pushy. He was patient and good humoured throughout.
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Copilot said:
Thank you for taking the time to share your experience with us.
We're delighted to hear that Josh Hunt worked so hard to find a car that met your requirements and made the whole process as straightforward as possible. It's wonderful to know that his efficiency, patience, and good humour helped make your experience an enjoyable one, without any pressure.
At Parkway Volkswagen, we pride ourselves on listening to our customers and providing a tailored service, so it's fantastic to hear that Josh delivered exactly that. We'll be sure to pass on your kind words to him.
Thank you for choosing Parkway Volkswagen, and we hope you enjoy your new car for many years to come.
Kind regards,
The Parkway Volkswagen Team
No where to park far too busy had to…
No where to park far too busy had to leave car at side of a fence ! Car was not washed on collection but saw other cars being washed. When collected in a very tight space was hard to get the vehicle out. Lots of staff but no one has anytime for you just chatting amongst themselves.
29. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to share your feedback.
We're sorry to hear that your recent visit did not meet the standards you expected from Parkway Volkswagen. We understand how frustrating it can be to arrive and struggle to find a parking space, and we're sorry for the inconvenience this caused.
We're also disappointed to learn that your vehicle was not washed as expected and that collecting your car from a tight parking space added to your frustration. In addition, it's concerning to hear that you felt our team were not as attentive as they should have been during your visit. Providing a welcoming and helpful experience is extremely important to us, and we're sorry that this was not reflected on this occasion.
We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope you'll give us the opportunity to provide a better experience in the future.
Kind regards,
The Parkway Volkswagen Team
Very helpful staff
25. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff helpful. Providing friendly, professional service is something we take great pride in, so it's wonderful to know your experience reflected that.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
I recently tried to purchase a car from…
I recently tried to purchase a car from this dealer and it wasn't the easiest process!! Whilst the sales guys are nice enough, communication wasn't great and the sale fell through after the car failed its checks id been told had already been done!! Whilst it can't be helped the car is beyond repair - we are extremely disappointed and dont understand how it was up for sale with such significant issues - surely this should be checked first? The garage did refund us quickly but the whole situation was avoidable and has caused alot of issues for us.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the disappointment caused.
While we're pleased that you found our sales team pleasant to deal with and that your refund was processed promptly, we fully appreciate your frustration regarding the communication and the outcome of the vehicle inspection. We understand how upsetting and inconvenient it must have been to have your purchase fall through, especially after being advised that checks had already been completed.
At Parkway Volkswagen, we aim to ensure that every vehicle meets our standards before being offered for sale, and we regret that in this instance the process did not meet your expectations. Your comments have been shared with the management team and will be reviewed internally to help us improve our procedures and communication.
We sincerely apologise for the inconvenience caused and thank you for bringing these concerns to our attention. We wish you all the best with finding a suitable vehicle and appreciate the opportunity to learn from your experience.
Kind regards,
The Parkway Volkswagen Team
Purchasing a new car.
When purchasing my new car at Parkway Volkswagen Northampton I received exceptional service. The sale was handled by Marcus Hunt who guided me through the whole process expertly and efficiently.
On collection of the car he explained everything I needed to know and set up technical processes such as the installation of my phone etc.
Nothing was too much trouble and I am absolutely delightedly with my new car.
Thank you very much Marcus.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you received exceptional service during the purchase of your new car from Parkway Volkswagen Northampton.
Marcus will be thrilled to read your kind comments. Providing expert guidance throughout the buying process and ensuring customers feel confident and comfortable with their new vehicle is something we pride ourselves on. It's great to know that Marcus took the time to explain everything thoroughly and help set up the vehicle's technology for you.
Congratulations on your new car, and thank you once again for choosing Parkway Volkswagen. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Could do better
Prompt, courteous, attentive............however, tried to sell me items that had been dealt with 8 months previously by Parkway themselves at the same workshop. Made me feel quite uncomfortable and untrustworthy. Apologies offered when I pointed this out. I will need to reconsider what workshop I will use in future.
25. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to share your feedback. We're pleased to hear that you found our team prompt, courteous, and attentive throughout your visit.
However, we're sorry to learn that your experience was affected by being recommended work that had already been completed at our workshop relatively recently. We completely understand why this would have caused concern and affected your confidence in our recommendations. While we're glad that the matter was acknowledged and an apology was offered at the time, we appreciate that this does not undo the frustration or discomfort caused.
Your comments are important to us, and we will share them with the relevant team to review our processes and ensure vehicle service histories are referenced more effectively when discussing additional work with customers.
Thank you again for your honest feedback. We value your business and hope we may have the opportunity to restore your confidence in the future.
Kind regards,
The Parkway Volkswagen Team
Great Service
Marcus was very friendly and professional. He answered all our questions and demonstrated the controls on the vehicle. The car was well prepared at the time of collection. I would recommend this dealership to anyone looking for exceptional customer service.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a great experience with us and that Marcus provided friendly, professional, and informative service throughout your journey.
It's fantastic to know that all your questions were answered, that you felt confident with the vehicle controls following the handover, and that the car was presented to such a high standard on collection. Marcus will be thrilled to receive your feedback and recognition.
Thank you for your recommendation and for choosing Parkway Volkswagen. We hope you enjoy every mile in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us a review. We're delighted to hear that you received polite and competent service throughout your experience, from vehicle collection right through to its return.
Providing a smooth, professional, and hassle-free service is what we strive for, so it's great to know our team delivered this for you.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
EXCELLENT customer service
EXCELLENT customer service - made to feel special - AMAZING staff, environment - delighted with the experience
23. juli 2026
Svar fra Parkway Volkswagen
Thank you for your fantastic review. We are delighted to hear that you received excellent customer service and that our team made you feel special throughout your visit.
It's wonderful to know that both our staff and dealership environment contributed to such a positive experience. Creating a welcoming atmosphere and delivering exceptional customer care are priorities for us, so your kind words mean a great deal to the whole team.
Thank you for choosing Parkway Volkswagen. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team
Could not be faulted
Could not be faulted. Really excellent service. Must be one of the best VW dealerships around. They really seem to care about satisfying the customer.
22. juli 2026
Svar fra Parkway Volkswagen
Thank you for your wonderful review. We are delighted to hear that your experience with Parkway Volkswagen could not be faulted and that you received such excellent service from our team.
Your comments mean a great deal to us, especially your recognition of our commitment to customer satisfaction. We work hard to ensure every customer feels valued and supported throughout their journey with us, so it's fantastic to know that this came across during your visit.
Thank you for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
All the staff were friendly and helped…
All the staff were friendly and helped me as I had a crisis at home and they all helped me by pushing the car through the service they were so kind and understanding thank you so much
22. juli 2026
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a heartfelt review. We are delighted to hear that our team was able to support you during a difficult time and help ensure your vehicle was serviced as quickly as possible.
Providing excellent customer care is at the heart of what we do, and it's wonderful to know that our team's kindness, understanding, and willingness to help made a positive difference when you needed it most.
Your feedback means a great deal to us, and we will be sure to share your kind words with the team. Thank you again for choosing Parkway Volkswagen, and we look forward to helping you in the future whenever you need us.
Kind regards,
The Parkway Volkswagen Team
I bought an ID.3 and I absolutely love…
I bought an ID.3 and I absolutely love it! Harry was amazing and made it very easy. Great experience!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave us a review. We're thrilled to hear that you're loving your new ID.3 and that you had such a great experience with us.
Harry will be delighted to receive your feedback. Making the car-buying process as straightforward and enjoyable as possible is our goal, so it's fantastic to know that he was able to support you every step of the way.
Thank you for choosing Parkway Volkswagen. We wish you many happy and enjoyable miles in your new ID.3 and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
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