onlocationexp.com Anmeldelser 

466
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “k... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

I bought a package that promoted more VIP benefits then received. When questioned, they said "sorry, security rules changed" and "sorry, we weren't able to allow for early entrance as promised" which... Vis mer

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Vurdert til 5 av 5 stjerner

The staff was incredibly helpful and knowledgable, from the booking process to the onsite services. The hotel was lovely. The ticket location was perfection. The experience was everything I hoped for... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Vis mer

Selskapet har svart


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

466 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,6

Alle anmeldelser

(466)

110 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantastic Journey

Staff was plentiful, friendly, helpful, & knowledgeable. We wanted a 'turn key' journey for our first international trip and that is exactly what On Location supplied from beginning to end!

17. august 2025
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Hi Jackie,

We are so happy to hear you had a great time with us! We hope you will join us again for another event soon.

Vurdert til 5 av 5 stjerner

I thought "On Location" was a strange…

I thought "On Location" was a strange name for a travel company, until they hosted our ten days. From our arrival to departure they were well organized and exceptional people on the ground with you = On Location!!

26. august 2025
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Hi Charlie,

We're glad you enjoyed your experience! We love to hear that our team's efforts made your ten-day trip exceptional. Thank you for the positive feedback.

Vurdert til 5 av 5 stjerner

Great Experience

Easy to book and friendly people before and during the trip.

17. august 2025
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We're happy to hear that booking was easy and our team was friendly! Thank you for your positive feedback.

Vurdert til 2 av 5 stjerner

It was not very well organized

It was not very well organized. Bob that was with us on the bus did a nice job. Some of their help in Dublin were very rude and not helpful. One of our hotels in Dublin required a taxi just st to get us close to a bus stop

23. august 2025
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Svar fra onlocationexp.com

Hi Mark,

Thank you for providing your feedback here. We will pass this on to the appropriate parties as we always use our guests comments when planning and bettering our operations.

Vurdert til 1 av 5 stjerner

On Location is terrible at…

On Location is terrible at communication. They also like to leave folks high and dry with help in travel rescheduling. Not acceptable for a company that had one job and is horrible at it. I have a ton of emails that say "be on the lookout for emails with details" but no details ever came or would come so late we already had to figure it out on our own.

21. august 2025
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Svar fra onlocationexp.com

Thank you for sharing your feedback with us. We sincerely apologize for any travel disruptions you may have encountered. While our team worked diligently to communicate updates as swiftly as possible, we regret that you were affected. Please know that your comments will be shared with the appropriate teams for further review and consideration.

Vurdert til 5 av 5 stjerner

2025 Labor Day Trip to US Open through Steve Furgal

The trip we had through Steve Furgal's US Open 2025 package was a delight. We didn't have to worry about tickets, transportation, hotels or meals for the four days we spent at the Open. They made it easy to add a day to the trip so we could see a Mets game too. Everything was first class, well organized and happened smoothly. We are looking forward to our next fun adventure with Furgal's tours.

29. august 2025
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Hello Dean,

We're happy to hear that you enjoyed your US Open 2025 package. Thank you for your positive feedback, and we look forward to you joining us again soon!

Vurdert til 1 av 5 stjerner

Overall, would not use this tour operator

Because I cannot leave zero stars, I have to leave 1.

The online web experience to actually get signed up for our trip was a disaster, but we were not sure of our tour excursions till we actually arrived in Ireland. We had been signed up for a year.

18. august 2025
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Hi Sue,

We're very sorry to hear of any disappointment you had with the pre-event booking process for excursions. We emailed all guests when these were made available as well as included folks selections in the itineraries. Our Guest Services team is also always happy to help clarify any confusion! We will pass this feedback along though and we hope you had a great time once in Ireland.

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service. Friendly people. Sets up a nice experience at the event.

15. mars 2025
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Thank you, Kevin! We hope to host you again soon.

Vurdert til 1 av 5 stjerner

When challenges arrive

When challenges arrive, representatives should be available to talk to. No emails, which it what on location required.

18. august 2025
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Svar fra onlocationexp.com

Hi there,

We are very sorry to hear if you were unable to reach us. Our Guest Services team is available Mon - Fri 9am -7pm ET as well as Sat-Sun 10am - 5pm ET via email at guestservices@onlocationexp.com and phone at 800.591.9198.

Vurdert til 5 av 5 stjerner

Very impressed with our Ireland Experience with O n Location.

Very impressed with the level of organization that went into the planning and execution of our trip. Nice having a dedicated rep (Grace Cull) to answer our questions along the way. Thought we received good value for the trip in terms of the experiences we had: tours to Galway and Killarney, ISU-K State FB game and the Guiness Experience. Very helpful to have an online app to keep us informed of our schedule and events for each day. Transportation to all events was on-time. Tour guides were great. Feel like we got to see a lot of Ireland. Would recommend your company to everyone!

19. august 2025
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Hello Jeff,

Thank you for taking the time to provide us with your wonderful feedback! We're so happy to hear you had a great experience with us in Ireland and that you found the app helpful. We hope you'll join us again!

Vurdert til 5 av 5 stjerner

Steve Frugal International Tennis Tours

Steve Frugal and his staff hands on service regarding each tour is unmatched!!! If you’re looking to travel the world and enjoy some amazing tennis tours, please consider Steve Frugal international Tennis Tours. This organization has thought of everything to make your experience enjoyable. They are extremely organized with all the details regarding your experience and tennis tour. Steve Frugal International Tennis Tours are the only way to travel to the tours!!!! #USOpen2025

1. september 2025
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HI Cheryl! Thank you so much for your kind words!

Vurdert til 5 av 5 stjerner

Fantastic Madrid Open

My daughter and I had the most memorable experience in Madrid at the Mutua with the Furgals and other like minded guests. We enjoyed the Ritz, the tournament cars as our rides, great seats, amazing hospitality suites, tours at the Open and around Madrid and the Real Madrid soccer/futbol game. Highly recommended!

14. september 2024
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Hello Dayna! We are so happy to hear you and your daughter had a great time with us. We hope you'll join us again soon!

Vurdert til 5 av 5 stjerner

Steve Furgal Tennis Experiences caters…

Steve Furgal Tennis Experiences caters to every need that a traveler would want. No matter how big or how big a detail may be everything is anticipated and planned. We had to worry about nothing from the time we expressed our interest to the conclusion of our trip experience. We were, and continue to be, totally impressed. We can’t wait for the next opportunity.

13. januar 2025
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Hello Dennis! We're so glad you had a great time with us! Thank you for sharing this feedback, we can't wait to see you again soon!

Vurdert til 5 av 5 stjerner

The staff went above and beyond

The staff went above and beyond, making sure everyone was accounted for, and all questions were answered. Also the information that was relayed to us prior to, and when we arrived at the hotel regarding the Tennis package with all of the information needed while attending the U.S. Open was very helpful.

25. august 2025
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Hi Leigh,

Thank you for your positive feedback! We're happy to hear the pre-event communication was helpful and that our team made your experience a great one.

Vurdert til 5 av 5 stjerner

Amazing Experience

My experience was better than i imagined. The hotel and shuttle were great. The hospitality at the stadium was a great place to hang out and meet new people.

10. mars 2025
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Hi Gerardo,

We're so happy to hear that your experience exceeded your expectations! Thank you for your positive feedback - we hope to host you again soon!

Vurdert til 5 av 5 stjerner

Excellent experience!

Great staff, quality accommodations, excellent tennis events! We’ve participated twice~ both trips were excellent in all ways!

20. september 2024
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HI Brandi,

We're happy to hear that you enjoyed your experience with us both times! Thank you for your positive feedback!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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