onlocationexp.com Anmeldelser 

Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “kids” moving banners indicating to go there. We finally got back to the baseball stadium where someone was accommodating enough to let us in. We were told we would have additional items, all we got was one baseball, 3 pins and a pair of socks….seat locations were also less then optimal so none of this was worth the price, may as well have just bought regular tickets

I reached out to you guys directly on 3 different occasions to advise of the issue and was told credential could be picked up or would be delivered ahead of the event. If the best you can do is just provide some AI slop for an answer I’m not sure this company is going anywhere

The seats with these tickets are worst in section. Unbelievable at this price. Just use seat geek next time

I bought a package that promoted more VIP benefits then received. When questioned, they said "sorry, security rules changed" and "sorry, we weren't able to allow for early entrance as promised" which was part of our reason for paying a premium. When asked for a refund for that portion, they said they would give us stadium vouchers for food and drink. when this didn't happen, they said they wouldn't issue a refund. Also, some of the "premium" benefits they boasted for our package, we later found out were "free" activities anyhow. They also boasted concierge services, but it was not easy to get in touch with them or get results. We had 0 "concierge services" received even though our packaged said it included that. In the end, the packages were very overpriced and included what we could have bought on Ticketmaster for 30-50% less. Be careful to understand what you are really getting from On Location.

The staff was incredibly helpful and knowledgable, from the booking process to the onsite services. The hotel was lovely. The ticket location was perfection. The experience was everything I hoped for and more!

Another great trip with Steve Furgal International Tennis Tours

I don't usually post things like this, but I've run out of private options, so here we go..

I know in the grand scheme of things this is a first world problem, and if this comes across as tone deaf, I sincerely apologize because that's truly not my intent. I just don't know what else to do.

I bought my husband Pitchside Lounge+ hospitality tickets through On Location, FIFA's official hospitality partner, for the England v Croatia match in Dallas. I paid $3,600 per ticket, $7,200 total. And that was just the tickets.. I’m not including the travel cost from Birmingham to Dallas. This was supposed to be a once in a lifetime experience for him, something I planned and saved for as a Christmas gift. When I say I was excited for him to experience this would be an understatement.

When he arrived, he wasn't taken anywhere near the Pitchside Lounge. He was redirected to a completely different area called the "Hall of Fame”. No live cooking stations, just dry and cold buffet food, in a space he said felt like an airport lounge. I thought his description was strange so I kept asking questions.. “what about the red carpet entrance with champagne?”.. “How was the sideline seating?”.. Nothing close to what I paid for. My heart sank.

I immediately emailed On Location. I've gotten case numbers, copy-paste responses, and "we've escalated this to the appropriate team”, and still no real resolution. My husband even made the suggestion On Location upgrade his England v Panama tickets to Pitchside Lounge in New Jersey since he bought himself tickets to that match. No response..

I'm not asking for anything unreasonable. I just want my husband to experience what I paid for, or honest compensation for what we didn't get. $7,200 is real money for my family.. I can’t just lie down on this one. I'm sharing this in hopes that On Location responds with an acceptable solution, but also in the event they don’t, I want others to be aware if you're considering an On Location hospitality package for this World Cup.. I think you deserve to know this can happen.

It's also worth noting there is an active case with the Texas Attorney General. "Texas Attorney General Ken Paxton launched a formal investigation into FIFA over allegations that the organization engaged in a "bait-and-switch" with World Cup ticket buyers. Paxton’s inquiry specifically targets whether FIFA and its official hospitality partner, On Location, misled fans regarding the location, quality, and category of premium seats sold."

Itinerary should be posted at the time of booking. You offered a package that you did not deliver. The FULL experience should be able to be had when paying this amount of money. If you are selling tickets for a club that serves breakfast and has driver appearances, your customers should be there for those things.We ended up having to rent a car just to get to the track on time. We did not get our drink tickets at checkin, and they didn't have our parking passes. The host gave us a bus pass that we did not use. Do not book with these people. Just a big waste of money for convience they didn't provide.

It was a complete disaster at the World Cup Game in Dallas. No actual lines to get credentials, no directions of where to go, and I never received my gift at all. The experience wasn’t worth it at all. I’m stuck with an overpriced card that couldn’t be used anywhere because everyone had a different answer.

Nothing to add

From a customized booking and communication to the seat location to hospitality area, it was top notch!

Almost failing to deliver on a once-in-a-generation experience

Where we started - We booked premium hospitality through On Location for the Scotland vs Morocco FIFA World Cup match at Gillette Stadium on June 19 — a trip our group of seven will have travelled from Edinburgh, Scotland to attend.

Despite booking as a group, we had been split across two separate hospitality areas with no adequate explanation. This was completely unacceptable for a premium hospitality product, and entirely impractical for an international group travelling together. Not least as four of the group are children.

We raised this through On Location’s customer service team and had been unable to get a resolution. With the match days away, this was time critical.

On Location markets itself as a world-class hospitality provider. it was failing to deliver even the basics. I would urge anyone considering booking with them to be aware that the product you receive may not match what you paid for. And you need to check that Ts and s don’t change post booking

Update 9/6/26 - post reply from onlocation. I was being passed round the same route. No one cared in the service centre about my 12 year old and his father being separated for the day. Too operationally difficult to move one ticket they said . Appalling !

Update 10/6/26 - a very nice VP of guest services at head office has intervened and got us back together. Sense prevails and can now get excited about the trip

Horrible experience with this company for the world cup, impossible to get in touch with someone who is from the USA and always get someone who cannot understand or deal with the situation.

God knows how this company won the contract for the world cup ticketing

Steve Furgal and Anne and their team are the best!

I am shocked this company is sanctioned by the NFL. Paid $500 per person deposit for an opportunity to buy tickets to NFL Australia game. It provided ZERO advantage. By the time I had already purchased good seats on Ticketmaster, they offered bad seats for double the price (in violation of Victoria, Australia scalping laws). I was promised a refund in 30 days. Seven weeks later I am trying to track it down.

We purchased tickets for the upcoming Buckeye Festival June 13,2026. We chose our club seating based on proximity to the stage. We were emailed last week that our tickets were "no longer available" and told that we were moved to a "comparable" location. They moved us from Club 4 to Club 2. This is 2 sections further from the stage. Research shows that Club 2 can have obstructed views of the stage and viewing screens. Club 4 does not! How is this even remotely comparable? The best part is, their answer to why am I being given worse seats and what are you going to do about??? Nothing other then tough luck. So I paid over $1000 per person to be closer to the stage only to be bumped 1 month before the event with no recourse other than take it or leave it. Complete waste of money. I will go out of my way to avoid ever using their service for an event again.

OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There was never any cofusion about times, locations or events. These gentlemen made the experience a seamless and enjoyable one. Well done.

By far the best way to experience a sporting event

This company is official hospitality company for the LA 2028 Olympics. So far, I would say they should not be put in charge of organizing anything more than a yard sale. They are terrible from website, to contact, to purchase, plus their rates are highway robbery. I plan to write report them to our Attorney General and the Department of Justice if I can as they are deceiving, and unprofessional, and they do not do anything they promise. The entire Olympic roll out is a joke. I cannot imagine what the actual event will be like.

Bought nfl draft tickets. I am there now . I called and asked about where our seats in the theatre would be . They promised to email seating chart . They never did . I get here today meet them at the gate and they dropped the group at the museum and we never saw our on location tour guide again. Now we are wandering around aimlessly and I am pretty sure I am going to have to walk all the way around to find the special entrance again . I purposely mapped this out to minimize walking becaise of back surgery but they have me walking all over the place for no reason. We can’t even find anyone from on location . We spent over 3 k for a specialized experience . Definitely not that