onlocationexp.com Anmeldelser 

466
TrustScore 3.5 av 5

3,6

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “k... Vis mer

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Vurdert til 2 av 5 stjerner

I bought a package that promoted more VIP benefits then received. When questioned, they said "sorry, security rules changed" and "sorry, we weren't able to allow for early entrance as promised" which... Vis mer

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Vurdert til 5 av 5 stjerner

The staff was incredibly helpful and knowledgable, from the booking process to the onsite services. The hotel was lovely. The ticket location was perfection. The experience was everything I hoped for... Vis mer

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Vurdert til 5 av 5 stjerner

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Vis mer

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Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

466 anmeldelser

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2 stjerner
1 stjerne

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3,6

Alle anmeldelser

(466)

110 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Travel and experience World Class Tennis

I have traveled to many of the Steve Furgal International Tennis/OnLocation tours events. I have enjoyed all of my experiences with them beginning with booking the trip, the seat locations at the venues, hospitality, and welcome packages. I have met some incredible guests that share their passion and experience with tennis viewing and travel. The staff are friendly, helpful, kind and caring. My most recent experience was to return to Wimbledon which I did in July 2025. The seats, access to hospitality, timely information, and an overall first class handling of all our needs is why we continue to travel with Steve Furgal and his team of professional, dedicated and helpful staff. I can’t wait to take my next tennis vacation with Steve Furgal/On Location in the future.

4. juli 2025
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Hi Joanna,

Wow, thank you for the positive feedback! We're so happy to hear that your experiences with our events have been enjoyable, from booking to hospitality. It's great to know you've met incredible people and appreciate our team's dedication. We value your continued trust and look forward to welcoming you on future tennis events.

Vurdert til 5 av 5 stjerner

Love the Steve Furgal tennis trips

Love the Steve Furgal tennis trips. Friendly staff and great seats and accommodations. The experience is great, easy, and will look forward to booking again.

3. september 2024
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Hi there,

Thank you for the kind review! We're thrilled to hear you enjoyed your experience with us and look forward to hosting you again in the future.

Vurdert til 4 av 5 stjerner

1st time at Wrestlemania & Onlocation made it more memorable

It was my 1st time to any major WWE event in US and it was Wrestlemania, so it had to be great. And booking with Onlocation made it even more worth it. The best experience was able to meet my childhood fav Bret Hart and get a pic with him and also seats at Raw & SD, which was the best surprise as I got the corner most seat at entrance ramp. Also the Golf with Miz event was amazing. Enjoyed every bit of it.

Just a request to share itinerary at least 3-4 weeks in advance so that we can plan more properly as there are so many things to do

19. april 2025
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Hi Rahul,

Thank you for your kind review! We're so glad to hear you enjoyed your experience and the package inclusions. We aim to make our experiences memorable so we are thrilled to hear we accomplished that for you. We appreciate your feedback regarding getting the itinerary sooner, and will be sure to pass this feedback along. We hope to host you again soon!

Vurdert til 1 av 5 stjerner

@onlocationexp trips, you better be aware

My bad for not checking out onlocationexp reviews before I contracted with them. If I’d read them first I would have used another agency, how they are typically more expensive and not hands on. I have not gone on the trip yet, hopefully it is better than the planning. If you are computer savvy, on top of e-mails, you might be ok. As I am almost 75 and used to a travel agency gearing your trip for you personally and making sure trip is all planned out- then don’t use @onlocationexp. We could not plan our flight thru them with their package so they end our trip in another city without transportation to the city we depart from and charge us for a motel room we cannot use. They will not cancel, or refund cost of motel. My biggest complaint is once you book with them, no more contact other than e-mails. You’re on your own. Let’s hope the trip is better than the planning.

4. august 2025
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Hi Pam,

Thank you for reaching out to us here with your feedback! We are happy to help our guests with any questions or concerns they may have via phone at 800.591.9198 (ET) Mon - Fri: 9:00am to 7:00pm and Sat & Sun: 10:00am to 5:00pm or via email at guestservices@onlocationexp.com. Please feel free to contact us if you need any further assistance for your upcoming trip!

Vurdert til 5 av 5 stjerner

UFC Abu Dhabi

I purchased the UFC Abu Dhabi fight night Challenger package and let me say it was amazing, Staff on site were wonderful and helpful made our experience so smooth we were able to meet Multiple UFC fighters and get pics/signatures from them, It’s an experience i’d highly recommend to any UFC fan.

26. juli 2025
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Hi Bader,

We're so happy to hear you had a great time with us! We hope you'll join us again at another event soon!

Vurdert til 1 av 5 stjerner

For anyone looking to work with on…

For anyone looking to work with on location - I worked with on location for EDC Las Vegas as a shuttle coordinator. While the actual experience working was fine and enjoyable, their company management was not. It took 2 months for my payment to be submitted due to management miscommunication and structure. During these two months I communicated through my on site representative and she tried her best to resolve this issue for me. However, their management team was the issue. After finally reaching out to their company email I got a response and my pay was submitted. HOWEVER, it was less hours than I had worked and at this point I didn’t want to keep going no back and forth. I don’t recommend work with on location due to that barrier of direct communication to the source, mismanagement, and lack of awareness. No one at EDC worked 8 hour shifts and I’m deeply disappointed. Not only are they scamming their customers, but their employees.

24. juli 2025
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Hello Jennifer,

We are happy to hear your experience working on-site was enjoyable and do regret to hear of the issues you've experienced post-event. We truly value our team members and understand the importance of timely payment, which is why we strive to clearly communicate the timesheet process and deadlines to help prevent any delays. After review by our staffing department, it appears there were some timing and submission inconsistencies that contributed to the delay in processing. We understand this has since been resolved, and we apologize for any confusion with the time keeping process.

Vurdert til 3 av 5 stjerner

Windy hiccups

We were very disappointed in the fact that we could not do the VIP experience one of the days because of the wind. Wind is not unusual in Omaha, so I’m not really sure why you guys did not build a more stable building. We did get to do the fan experience the second day (we paid for 2 days not really knowing what to expect), but again, it was windy so none of the outdoor activities took place, so I’m not even sure what we missed out on. We were just happy to get to do the photo ops the second day. Extremely poor communication when it came to the cancellation of day 1.

21. juni 2025
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Hi Noelle,

Thank you for providing this feedback on your experience from the Men's College World Series. We are sincerely sorry that the hospitality tent was closed on day one due to strong winds. Our team communicated this update to all affected guests as soon as the decision was made, via email and phone call, but we are sorry to hear you feel it was not better communicated. We will be sure to pass this feedback along, and we hope for the opportunity to host you again in the future.

Vurdert til 5 av 5 stjerner

Highly recommend VIP experience at NCAA…

Highly recommend VIP experience at NCAA Men’s College World Series. Provided convenient, air conditioned hospitality room prior to game start. Staff was friendly and helpful. Food was good and access into stadium was way better than regular stadium entrance. Worth the extra cost and would definitely do again.

13. juni 2025
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Hi Jim,

Thank you for your kind review! We're happy to hear that you enjoyed the VIP perks at the NCAA Men’s College World Series and we hope to host you again soon.

Vurdert til 4 av 5 stjerner

We enjoyed the Fan Fest experience very…

We enjoyed the Fan Fest experience very much! This is the third year that we have attended it when at the MCWS in Omaha. The staff is always friendly and the opportunity to cool down and get food is great.
However, every year we chuckle at how rinky dink the food service is. We pay a fair amount of money and the food served does not justify that price. Each year there is too much food laid out for the number of people that are in the tent. So the buns dry out or the salad starts to wilt. We don't have any problem with the choices, just the lukewarm, dried out food.
Thank you for listening.

17. juni 2025
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Hi Jim,

We're glad you enjoyed the Fan Fest experience again this year! Thank you for choosing to join us again. We appreciate your feedback regarding the food quality and we'll be sure to share this with our catering partners. Thank you for your time and we hope to see you again soon!

Vurdert til 1 av 5 stjerner

The hospitality tent was closed

The hospitality tent was closed. This was the entire reason I purchased the VIP experience. I was totally screwed out of the additional fee. I would like a refund of the price difference if the VIP experience and the regular tickets.

21. juni 2025
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Hi Missy,

Thank you for reaching out to us with your feedback. We encourage you to submit this request directly with our Guest Services team. We can be reached at guestservices@onlocationexp.com. Please be sure to include your order details. We look forward to hearing from you.

Vurdert til 5 av 5 stjerner

Very responsive customer services at the event!

Emma and the On Location staff were very responsive to our accessibility issue, quickly and decisively taking care of our situation. As a result, we were able to enjoy the Fan Experience services and easily access the seats for our event.

10. juni 2025
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Hi Jim,

Thank you for your feedback! We strive to provide the very best customer service so we're so glad to hear our staff was able to assist you at the event. We'll be sure to pass this along to Emma. We hope to see you again soon!

Vurdert til 4 av 5 stjerner

Worst week of On Location EVER! But it was fixed!!!!

The cancellation of the experience on Saturday was inexcusable. The wind was as bad for all other tents and no one else closed. This was the most atrocious
food I have ever had. Over cooked hamburgers, the cake frosting tasted like it had soured, The waffle potatoes where as hard as a rock. On Sunday the tent didn't seem to have air conditioning, on Saturday the air was so strong it would freeze you if you sat in front of it and blew your plates and napkins away. I have been to the Rose Bowl and NCAA Basketball playoffs with you folks (They were excellent) but after this I will never buy another ticket from you nor will I recommend you to even my enemies.

We were there for 4 games which we got entrance to 3 and in only 1 occasion did we see the celebrity personality because no one ever introduced them.

After several phone calls with Kensey from On Location, i was offered a very reasonable cash payout to make amends for the trials and tribulations I had to endure. I would once again attend an On Location event

21. juni 2025
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Hi Duane,

Thank you for taking the time to share your feedback from the Men's College World Series event. We are so sorry to hear that your experience was unsatisfactory. We will be sure to share your comments regarding the food quality with the appropriate team members. Regarding the cancelation on Saturday, please know that our guests' safety is our highest priority and the decision to close the tent was due to unsafe and high winds in the area. That being said, a member of our Guest Services team will be in touch with you to discuss this portion of your experience.

Vurdert til 1 av 5 stjerner

Experience was closed but other tents were open

The tent was closed for the entire time we were in attendance before the game started. We arrived at 3:30 pm (experience was supposed to open at 3) and the tent was closed due to high winds (which was predicted for many days before the event date) and didn’t open at all. The other tents in the fan zone area were open but for some reason, accommodations were never made for this specific tent to be opened so we could go in to this experience we prepaid for.

21. juni 2025
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Hi Todd,

Thank you for your feedback. We're sincerely sorry that our hospitality tent was unable to open due to high winds. A member of our Guest Services team will be reaching out to you directly to further discuss this. Thank you!

Vurdert til 1 av 5 stjerner

Extremely Disappointed with Experience

I’m honestly very upset and feel scammed by the so-called experience. We paid around $1,200 for tickets that offered very little added value compared to the regular seats we purchased on other days — which were in similar locations for significantly less.

The perks included a low-quality buffet and some generic merchandise that felt cheap and unmemorable. We did not receive the advertised priority access to the merchandise tent, did not get to participate in the meet-and-greet, and never saw the trophy as promised.

For the price tag, this experience was extremely disappointing and misleading. I expected more and feel let down by the lack of organization and follow-through on what was marketed.

5. juni 2025
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Hi Angela,

Thank you for taking the time to share your feedback. We're very sorry that the experience didn't meet your expectations. Our team works hard to ensure that all package elements, including how to redeem them, are outlined in our pre-event itinerary and available to all guests during the experience. We'll be sure to pass this feedback along to our operations team for review.

Vurdert til 5 av 5 stjerner

i had one of the best experience of my…

i had one of the best experience of my life i will continue getting these tickets

25. april 2025
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We are happy to hear that you had such a wonderful experience! Thank you for sharing, and we appreciate your continued support.

Vurdert til 5 av 5 stjerner

We had a great time at the Softball…

We had a great time at the Softball World Series. There were 2 things you could have done better. Provide a shuttle ride from the hotel to the field. There should be shelter during the lightning storm.

28. mai 2025
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Hi Cindy,

We're glad to hear you had a great time at the event. Thank you for providing us with suggestions on how we can improve in the future. We hope to see you again soon!

Vurdert til 3 av 5 stjerner

Issues with AC in Tent!

I would have loved to have the air condition work in the hospitality tent since that's why I purchased the fan experience package. It was actually much cooler outside of the tent. It was disappointing to have the AC not work for two days in a row.

30. mai 2025
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Hi Lynn,

Thank you for your feedback. We sincerely apologize that the air conditioning was not working in the hospitality space. Please know that our team is investigating this issue further with the appropriate parties. We hope you enjoyed your time despite this, and we do hope for the opportunity to host you again in the future.

Vurdert til 5 av 5 stjerner

The only way to watch the WCWS!

The Hospitality offering at the Women's College World Series is just outstanding. The food and beverage offerings are top notch. The staff are courteous and extremely helpful. This is the only way to attend top-tier sporting events.

29. mai 2025
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Thank you so much for the positive feedback! We aim to provide experiences that are both memorable and seamless so we're happy to hear that you enjoyed your time with us. We hope to see you again soon!

Vurdert til 5 av 5 stjerner

Green Bay and the Draft: Best Match Ever

The experience of being at the Draft and the support provided by the On Location staff. My seats were outstanding and I loved the great gifts each of the three days at my seat from On Location. The Red Carpet, stadium tour and meeting with Packer’s Legends. I can’t image how it could have been better.

24. april 2025
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Hi Robert,

Thank you for your positive feedback! We're so happy to hear that you enjoyed your Draft experience with us. We hope to host you again in the future!

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