Oliveandjet Anmeldelser 

143
•
TrustScore 3.5 av 5

3,5

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Se hva andre synes

Vurdert til 4 av 5 stjerner

I bought several compression socks for my dad (99). He loves how comfortable and soft they are. Although they are a moderate compression they are fine for his needs. I bought some ankle socks for my... Vis mer

Vurdert til 5 av 5 stjerner

Well, this is the second batch of socks for my family (daughter, S-i-L, 2 grandies) who are going on an adventure, climbing high mountains, trudging through mud and wet stuff, no showers for four days... Vis mer

Vurdert til 1 av 5 stjerner

The sizing is messed up I'm A size 10 (or 42) and so my husband needed the same size - we bought the XL as suggested by the company's measurements The heel of the sock went half way up our cal... Vis mer

Vurdert til 3 av 5 stjerner

Bought online through its ad campaign. Its disappointing to receive the socks that are made in China, and only 45% alpaca, all the rest are 24% anti pilling acrylic, 23% polyester, 5% nylon, 3% sp... Vis mer

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Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

The softest, driest, most comfortable socks you've ever worn. Olive & Jet harnesses the natural magic of alpaca fibre — incredibly soft, naturally moisture-wicking, and temperature-regulating in a way synthetic fibres simply can't match. Feel the difference.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

143 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,5

Alle anmeldelser

(143)

143 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

standing behind their product!

I ordered the “buy 4 get 4 free” deal for myself (ankle socks) and they are so soft and warm! I ordered the same special for my husband (calf high) and he loves them also. We had 1 sock that had a small tear at the toe seam after about 2 wearing. I emailed the company to let them know. They immediately replied and offered to refund or replace the item. I was very pleased with their fast response and offered to make it right. I recommend this company and their socks! 😀

6. april 2026
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Vurdert til 5 av 5 stjerner

Completely converted

Alpaca socks were completely new to me so I just bought a few for my husband’s Christmas stocking filler. Now totally sold on them and bought for myself and my sons. They are so comfortable, warm, supportive and hard wearing. I would highly recommend them, they are a delight to wear. Shipping does take longer as they’re from New Zealand but well worth the wait.

2. april 2026
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Vurdert til 5 av 5 stjerner

Most comfortable socks

I love these! Bought few months back for Christmas presents. My brother loved them so much I've ordered more for his birthday.
My job role means I'm on my feet for 7-8 hours and I have to say the socks have felt so comfortable, warm and soft. A great thing to help prevent achy feet after a long day at work!

2. april 2026
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Vurdert til 5 av 5 stjerner

Finally... Comfortable socks!

As a former marathon runner, now as a senior walker, I have neuropathy in both feet and ankles. I have tried every kind of socks but they all felt like course sandpaper until I found Olive & Jet. I have tried wool, merino wool, cotton, cotton blends, and they were all so uncomfortable, until I found these alpaca fiber socks! I used to have to change my socks and shoes at least twice a day because my feet were so painful, but now with these alpaca socks from olive and jet I can wear my socks and shoes all day! What a relief!

30. mars 2026
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Vurdert til 5 av 5 stjerner

The best socks that I have ever bought

These extraordinary socks have changed my sock drawer for the better! I was initially a little dubious of their claims but, if anything, they have understated them! These are warm and comfortable, anti bacterial and wear and wash perfectly. There is no shrinkage at all and I have now got myself up to eight pairs, that I love!

3. april 2026
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Vurdert til 5 av 5 stjerner

Best socks ever!

Best socks ever!! So very comfortable and I can wear them more than once without washing in between. Sock draw now full of Olive and Jet Marino wool socks… all my old ones are away to the charity shop and I can’t imagine wearing anything other than my beautiful Olive and Jet Marino wool socks … 5 stars for sure!

3. april 2026
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Vurdert til 5 av 5 stjerner

Great comfortable socks

Have bought a dozen pairs both in black and gray, and they are now my go to daily wear, soft warm and comfortable. Will be getting more once they release more colours.

26. februar 2026
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Vurdert til 2 av 5 stjerner

When they advertise Buy 4 Get 4 free…

When they advertise Buy 4 Get 4 free doesn't mean you will get 8 pairs of socks in that order. This is not good advertising. Always email them 1st for any questions.
If they do not respond within 5 working days, walk away!
And no, they do not send from Christchurch, New Zealand, because if they did, my socks would have arrived within 3 days, not 10!

26. mars 2026
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Svar fra Oliveandjet

Hey Grace, thanks for your order — but your statement is simply not true.

Our current offer is Buy 4 pairs, get 4 free (8 pairs total), and we’ve shipped thousands of orders under this exact offer over the past month without issue.

I tried to find your order under your name but couldn’t see anything come through. Flick us an email at support@oliveandjet.com
and we’ll dig into it properly for you.

What likely happened is the quantity was reduced at checkout. When you click the offer on the product page, 8 pairs are automatically added with the full 50% discount. If that’s manually reduced to 4 pairs in the cart, it drops to the lower tier deal — Buy 2 Get 1 Free (~33% off) — which sounds like what’s happened here.

Happy to sort it out once you reach out 👍

Vurdert til 5 av 5 stjerner

The ONLY socks for winter.

My wife bought me 2 pair of these socks and HOLY COW, They are the ONLY socks that i can wear in the winter that don't leave my feet a soaking mess. I've tried Merino wool, thermal socks, NOTHING worked until Alpaca.

I ordered 3 more for myself but i wasn't paying attention and ordered the wrong size. Angus, the customer service guru told me to send them back and they would ship new ones, no fee. They shipped me 4!! These guys are GREAT.

The socks are thin and they can be slippery, so keep that in mind. But if you need something to keep your feet WARM in the winter, these are the only socks to buy!

2. februar 2026
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Vurdert til 1 av 5 stjerner

Alpaca Ankle Socks

I purchased one of their advertised deals. Buy four get four free. I thought what a great deal for Alpaca socks... Delivery time was quite good considering it came to Australia from New Zealand, customs etc. This is where the good finishes and the not so good starts. Hence the one star for delivery.
I bought the ankle socks and wished I hadn't.
The first time and the second time, using different socks, both times the heel consistently rides under the foot in sand shoes. Not only does the heel slide under the foot but the entire sock moves sideways in the sand shoe. So obviously no support/grip to hold the sock in place when wearing.
Nobody likes a lump under their foot; therefore, the socks are not fit for purpose. Zero stars for the socks themselves.
Size wise I wear a size 11.5 US sand shoe, so using Olive & Jet's sizing chart bought the XXL size socks. So I would say be very cautious of their sizing chart.
I'm thinking of washing them in hot water hoping they'll shrink after all they're useless now so what do I have to lose... Oh yeah money.

26. mars 2026
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Svar fra Oliveandjet

Hey Gregory,

Thanks for your order — and I’m really sorry to hear about your experience here.

That definitely shouldn’t be happening, and I completely get how frustrating that is — especially with the heel slipping and the sock moving around. Not what you expect at all.

You’re more than welcome to flick us an email at support@oliveandjet.com
and we’ll sort this out for you — whether that’s a return or refund 👍

Also, it sounds like our crew socks may actually be a much better fit for you. They sit higher and tend to stay in place a lot better, especially if you’ve found the ankle cut shifting around.

We’ll make sure you don’t get stuck with something you can’t use.

Appreciate you taking the time to share this — and we’ll get it sorted.

Vurdert til 1 av 5 stjerner

The courier arranged by these guys is rubbish and goods stolen

The courier arranged by these guys delivered to a address that was unattended over the weekend and then told me it was my problem and to contact the courier company to find the person that stole my goods,
Great work guys
Buyers be careful

21. mars 2026
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Svar fra Oliveandjet

Hey Greg, thanks for your order — and sorry again about this situation.

Please see our latest correspondence from 11 days ago — we offered to reship this for you but haven’t heard back.

We don’t have control over the couriers themselves, but we understand these things can happen — and we want to make sure you don’t go without your socks.

If you can just confirm your shipping address, we’ll get this sorted straight away. You can reach me directly at angus@oliveandjet.com
.

Keen to fix this up for you 👍

Vurdert til 1 av 5 stjerner

Olive & Jet Socks

I purchased two pair of the Alpaca socks. Waited some time for them to arrive, then found out that there is more acrylic than alpaca product in the fabric. I paid over $30 each, and it is a complete rip off. I am not sending the socks back because I can't be bothered with the back and forward correspondence it would take to retrieve even a part refund. I had suspected this would happen, even before I read previous reviews.

17. mars 2026
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Svar fra Oliveandjet

Hi Pam,

Thank you for sharing your feedback — we genuinely appreciate it, even when it's hard to hear.

We want to address the fabric blend concern directly, because it's something we feel strongly about. Our socks are made from 45% Alpaca Fibre, 45% Nylon, and 10% Spandex — and that's a very deliberate choice, not a cost-cutting one.

Alpaca is an extraordinary fibre — softer than cashmere, warmer than wool, and naturally moisture-wicking. But on its own, it lacks the stretch and structural durability needed for a sock that holds its shape and lasts through real use. That's why we blend it with nylon (for strength and longevity) and spandex (for a flexible, snug fit that doesn't sag or slip).

This isn't unique to us — if you look at the composition of socks from leading performance and natural fibre brands like Icebreaker, Macpac, or Kathmandu, you'll find they all use similar blends for exactly the same reasons. A 100% alpaca or wool sock simply wouldn't survive everyday wear the way a well-engineered blend does.

We're sorry the socks didn't meet your expectations, and we're sorry you felt the experience wasn't worth reaching out about. Our team is always happy to make things right — no drawn-out back and forth needed. If you'd like to revisit that, please reach out to us at support@oliveandjet.com and we'll sort something out for you quickly.

The Olive & Jet Team

Vurdert til 1 av 5 stjerner

Socks were done in two months

These socks were marketed as tougher than merino with a 90 day comfort guarantee. Neither claim is true. I have merino socks that are a couple years old with no issues. When I contacted the company after about 8 weeks stating my socks were badly worn, I was told there is no 90 day guarantee it is a comfort guarantee. You are only permitted to try them with light use around your home for a day or two. Pardon? Save your money.

28. februar 2026
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Svar fra Oliveandjet

Hey Kelly,

Thanks for your message — and I do want to clear this up properly.

We absolutely stand by our returns policy, but it’s important to be clear on how it works. The 99-day guarantee is a comfort guarantee, which means you can try them on at home — give them a short walk, see how they feel — and if they’re not right, you can return them.

What it doesn’t cover is extended, heavy use over multiple weeks. Once socks have been worn extensively (hiking, etc.), they’re no longer in returnable condition — that’s outlined in our policy.

That said — what you’ve described around durability in ~8 weeks doesn’t sound right either, and we don’t want you left with something you’re unhappy with.

If you flick us an email at angus@oliveandjet.com
, we’re happy to take a proper look at this and sort something out 👍

Vurdert til 1 av 5 stjerner

Misleading Advertising and Product

I ordered Alpaca socks from this company as they advertised that they were selling an Alpaca product from New Zealand. I received the socks and the tag said 45% Alpaca with 55% acylic and nylon. They were also made in China. I tried one on and my feet instantly felt claustrophobic. This tells me that the composition of the socks was more synthetic than natural. I contacted the to return and they said we'll give you 35% off to keep them. I looked at the postage cost to send them back and it was almost the exact same price they offered off so I knew this was a grift. They make money by keeping the difference etc. The socks probably cost $3 and they profit by the $60 they keep etc. Do not buy from this fraudulent company. They mislead you and you'll be unhappy.

After reading the company's response on Mar. 18, 2026 I would like to add that I have replied to them with these same unhappy comments when they sent me a review after my purchase. I have not yet received a reply? Also, if you go to their web page or look at their advertising, you'll not find any mention of China, but you'll be left with the impression that the socks are from New Zealand and you won't find any mention of a blended Alpaca sock made with acrylic and polyester. That's only apparent once you buy the socks and you read the label. I would appreciate an opportunity to resolve these complaints with the option to receive a full refund including postage.

11. mars 2026
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Svar fra Oliveandjet

Hi Lucielle,

We're saddened to read this, and we want to respond honestly and openly.

Our socks are made from 45% Alpaca Fibre, 45% Nylon, and 10% Spandex — a blend that's clearly listed on our product pages and on the tag you received. We understand the disappointment if you were expecting a higher alpaca content, but this is the same approach taken by respected natural fibre brands like Icebreaker, Macpac, and Kathmandu. Alpaca on its own lacks the stretch and durability required for a sock built for real, everyday use. The blend is a deliberate quality decision, not a deceptive one.

On manufacturing: yes, our socks are produced in China — as is the vast majority of the global apparel industry, including many premium and heritage brands. Olive & Jet was born in New Zealand, and that's where our story, our values, and our team are rooted. We chose our Shanghai manufacturing partner deliberately — they are an absolutely world-class facility that works with some of the biggest brand names in the industry and have more experience producing alpaca socks than arguably any other manufacturer in the world. We wanted to work with the best, and we believe we have. As a fast-growing brand now expanding into international markets, we're covering express shipping routes out of Shanghai with an average delivery window of 6–7 days — and we're transparent about that.

The 35% refund offer was a genuine gesture of goodwill — we'd rather find a solution than leave a customer unhappy. We understand the return postage felt like it offset that, and we hear that frustration. But the intent was never anything other than to do right by you.

Calling us fraudulent is a serious claim, and one we respectfully but firmly reject. We are a small, fast-growing brand that started in New Zealand and is now serving customers across the world. We care deeply about the trust our customers place in us.

If you'd like to resolve this properly, please reach out at support@oliveandjet.com — we'll make it right, quickly and without fuss.

The Olive & Jet Team

Vurdert til 2 av 5 stjerner

Very disappointing purchase experience..

These socks feel beautifully soft (45% alpaca, the rest synthetic) but that's where my positive experience ends. If you are a woman who takes a size 7 in UK, ignore their misleading guidance on what size sock to buy and get a L, NOT XL. The XL bunch up in my boots and because they're too big, they rub and make my feet sore. They also have a loose leg fitting. I bought the crew socks so that I wouldn't show any leg when I'm wearing my 'ankle-grazer' trousers in Winter but they just fall down, so I'm showing my legs anyway! The company owner told me to return them for an exchange but at MY expense (postage to New Zealand!), even though their sales ad told me to buy a size XL, which was wrong information. Not wanting to pay hefty postal charges, they offered to make amends by giving me a small refund but they still don't understand that a small refund for socks I can't wear is pointless and these socks aren't cheap, even when on special offer, so a total waste of money (I purchased 8 pairs).

20. februar 2026
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Vurdert til 4 av 5 stjerner

Arriving efficiency OS...A lot to prove at $$.

Well my order arrived. Didn't take too long considering they travelled from China to Australia (regional country town). They fit my UK size 13 foot (XXL sock size) well. Feel good, was a little shocked they are only 45% Alpaca and 55% synthetic (4 different variants).
We will have to wait and see how they test the daily work day in the work boots, 5 days a week? I bought the bulk pack (pay 4 get 4 free, with a first time customer discount) working out at $17 per pair. So they have a lot to prove....

28. februar 2026
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Vurdert til 5 av 5 stjerner

These socks are lovely.

These socks are lovely.
I was very unsure about the company to begin with due to the fact it took so long to receive them. I did email them and was 100% guaranteed that they were legitimate.
I’m very pleased with the quality and feel of the socks.
I generally buy bridgedale and thought I’d give them a go, I haven’t washed them yet(got 3 pairs) so can’t say how they will come out.
I can’t see any reason to mistrust the company. My partner is very fussy about socks and drives me nuts, he likes them for the softness and feel.

14. februar 2026
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Vurdert til 5 av 5 stjerner

Best customer service ever !

Best customer service ever. I ordered socks and there was a delivery problem at my end (not any fault of Olive and Jet!). I was given a second delivery with an extra free pair and I was impressed. This is excellent and I really appreciated their offer. Best socks ever! Cosy, warm, soft, easy to put on. And even better, warm
feet. I highly recommend! They wash well retaining shape and size!

7. februar 2026
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