Oliveandjet Anmeldelser 

Svar fra Oliveandjet

9. aug. 2026

Hi Nic,

Sorry to hear the socks weren't the right fit for you.

All of the information you've mentioned — composition, manufacturing origin, and intended use — is available in the product details tab on every product page, and also at the top of our FAQ section. It's something we're transparent about and have always made accessible.

On manufacturing: our partner in Shanghai knows alpaca textiles better than any other sock factory in the world. We'd genuinely be doing our product and our customers a disservice if we didn't work with them.

On composition — our alpaca content varies between 43–48% depending on the style, blended with nylon and spandex. This is completely standard across the sock industry — natural fibres need to be blended to achieve the durability and shape retention you'd expect from a quality sock.

If you're after a harder-wearing boot sock style, our Boot Socks would likely be a better option for you — they're thicker, longer, and built for exactly that kind of heavy use.

If the socks aren't right for you, please reach out to us at support@oliveandjet.com and we can get a return process started for you.

The Olive & Jet Team

Svar fra Oliveandjet

30. juli 2026

Hi Steven,

Sorry to hear this — that's not the experience we want for anyone. This isn't something we've heard before, so we think it could well be a sizing issue — if the sock is a little too big it can rotate on the foot.

If you'd like to try a different size, please reach out to us at support@oliveandjet.com and we'd be happy to arrange an exchange for you.

The Olive & Jet Team

Svar fra Oliveandjet

30. juli 2026

Hi Phil,

We've been trying to get in touch via email to get this resolved for you but it sounds like our messages might be hitting the wrong inbox. This is really concerning to hear and absolutely not the standard we hold ourselves to.

Please email me directly at angus@oliveandjet.com and I'll personally look into this and get replacements sent out to you if that's what's happening. We want to make this right.

The Olive & Jet Team

Svar fra Oliveandjet

28. juli 2026

Hi Alfred,

Thank you for the feedback — we appreciate you sharing it.

On the thickness — we think we might have a better fit for you. If you're after something with a bit more cushioning and weight to it, our Boot Sock is likely the one you're looking for. It's a chunkier, more substantial sock built for exactly that kind of wear — boots, the outdoors, cooler conditions. We'd be more than happy to arrange a free exchange to get you into a pair, just reach out to us at support@oliveandjet.com and we'll sort it.

On composition — our alpaca content varies between styles, ranging from 43–48%, blended with nylon and spandex. This is clearly listed on the product description tab of every product page. A blend is completely standard across the sock industry, including among premium natural fibre brands — the nylon and spandex are what give the sock its durability and shape retention over time, so we think you'll be pleasantly surprised by how they hold up.

And on manufacturing — our socks are made by a world-class production partner in Shanghai with more experience in alpaca socks than arguably any other manufacturer in the world. Olive & Jet is a New Zealand owned and operated business — it's where we're set up, where we're based, and honestly all we know.

Hope we get the chance to find you the perfect pair!

The Olive & Jet Team

Svar fra Oliveandjet

28. juli 2026

Hi Bruno,

We never claim our socks are 100% alpaca — that's simply not something you'll find anywhere on our website, our packaging, or our advertising. The full composition is clearly listed on the product description tab of every single product page, and has been from day one. Alpaca content varies between styles, ranging from 43–48%, blended with nylon and spandex.

A blend like ours is completely standard across the sock industry — including among premium natural fibre brands. Socks need nylon for durability and shape retention, and spandex to maintain a comfortable, snug fit. A 100% alpaca sock simply wouldn't hold up to everyday wear, and any reputable sock brand will tell you the same.

On price — we do run volume discounts, so if you take advantage of those, our socks become very competitively priced when compared to other natural fibre sock brands on the market. Alpaca fibre itself is a premium material, and the cost reflects that.

As for manufacturing in China — our production partner in Shanghai is world-class, works with some of the biggest names in the industry, and has more experience producing alpaca socks than arguably any other manufacturer in the world. We chose them deliberately because we wanted to work with the best.

If you're not happy with your socks, please reach out to us at support@oliveandjet.com and we can get the return process started for you — no hassle.

The Olive & Jet Team

Svar fra Oliveandjet

19. juli 2026

Hi Neil,

I’m sorry to hear a hole has appeared after only four weeks.

Please contact our founder directly at angus@oliveandjet.com and include a clear photo of the damage. If it appears to be a manufacturing defect, such as a split seam or similar issue, we’ll absolutely arrange a replacement.

We’d like the opportunity to look into this properly and make it right.

Svar fra Oliveandjet

19. juli 2026

Hi Caroline,

Thanks for the fair words about the socks themselves, and for laying out your concern so clearly. I'd rather answer it properly than brush it off.

On the blend. I understand the cotton tee comparison, but socks are a different kind of garment. A 100% natural fibre sock, alpaca or merino or whatever, would last maybe a few weeks of daily wear if you're lucky before it went baggy and wore through. Socks take more abuse than anything else you own. They're stretched, compressed and abraded every single day. The other fibres are what give the sock stretch, structure and shape retention so it survives real use. This is completely standard across the category. The merino socks from Icebreaker, Kathmandu and Macpac are all blends for exactly this reason, because a sock made predominantly from a single natural fibre wouldn't hold up. So the fibre mix isn't acrylic dressed up as alpaca. It's the amount of alpaca a sock can carry and still last.

That said, I take the real point. If you only found the exact split after opening the package, our marketing didn't put it in front of you clearly enough beforehand. The full composition is on every product page, but it should be impossible to miss, and I'm working on that.

Angus
Founder, Olive & Jet

Svar fra Oliveandjet

15. juli 2026

Hi Rachael,

Thanks for taking the time to write this — I'd rather hear it than not.

On delivery: I've looked into your order and our tracking shows five business days (7.5 calendar days) from order to delivery. That's slower than we want, and I'm sorry we let you down there. We push our carriers — Aramex and NZ Post — constantly to do better, and we'll keep doing that.

On the branding: we're a New Zealand owned and operated company, based here in Christchurch. New Zealand is all we've ever known, and it's honestly hard for that not to show up in how we look and what we value. In that sense we're no different from Kathmandu, Macpac, Bushbuck and plenty of other beloved Kiwi brands — Kiwi owned and run, manufactured offshore.

And yes, our socks are made in China. At the scale we're at now, selling across several countries, manufacturing here isn't feasible. There's also no alpaca fibre supply in New Zealand for us to source from — alpaca comes from the Peruvian Andes, which is where ours comes from. What started here in NZ is now going global, and that's genuinely exciting for us.

I'm sorry you were left feeling confused by that. I do hope that when you try a pair on, the socks themselves win you over — and if they don't, get in touch and we'll sort it out.

Angus
Founder, Olive & Jet

Svar fra Oliveandjet

15. juli 2026

Hi Joan,

Thanks for the kind words about the socks — and I'm sorry the ordering side left you feeling misled. That's on us to make clearer, so let me explain how it works and then fix your order.

Our Buy 4 Get 4 Free promotion needs all 8 pairs in the cart for the discount to apply. When you click the Buy 4 Get 4 Free button on any product page, all 8 pairs are added automatically. We also run a tiered reward bar inside the cart that shows how many pairs you've added and how many more you need to hit the free-socks threshold, alerts that pop up when you're short of 8, and discount labels on the items themselves so you can see the promotion applying. The reason we let you add all 8 individually rather than locking it as a fixed bundle is so you can customise the whole order — mix your own colours and sizes — which most customers really like. But if it wasn't obvious enough in your case, that's a fair criticism and I'd rather know.

Here's the fix: email me directly at angus@oliveandjet.com and I'll send you an invoice link for the remaining pairs you were after, at the same discount you should have got. You'll end up with exactly the order you wanted at the price you wanted.

Angus
Founder, Olive & Jet