Nordik Recovery Anmeldelser 

Very frustrating start, but improving. I'm updating my review based on the ongoing experience. Note that Nordik are a small, growing company, so have a small staff.

May 2026 - I ordered the Prestige Cold Plunge and the 2 person infrared sauna. total around $10k

First the cold plunge. they don't tell you it weighs 240lb and is extremely difficult to move. It took me four days to get through to customer service who told me to use lifting straps. That didnt work for us after an hour of heavy work. We intend to have movers do it for us. I have suggested to them to provide the moving straps as a minimum with orders., but it needs to be clear that you need help moving this.

The sauna arrived a week ago- fairly easy to put together apart from the door where i had to re drill holes for one door bracket - a common issue it seems, but I gather they plan to change this design. The door magnet does not work given the positioning, and so the door wont stay closed. They are sending me an additional magnet to address this, but it is a design flaw.

Again, lack of communication and lots of stressful chasing. finally the owner called me and was pretty good about addressing concerns and seems to be addressing minor issues like - the instruction manual!

My biggest issue was the primary heat panels on the back wall didn't work. it turns out, they aren't faulty but the instructions were not clear in the booklet (they are also updating this). there are two knobs on the panel which appear to be volume controls for the speakers. they are not, they are for the heat and need to be on maximum.

The biggest issue is that customer services are slow, due to the growth in demand. they need to improve their information, FAQ's etc to reduce the need for customer service.

Overall a stressful week as i wasn't hearing back, but the issues weren't as big as we worried. much of this seems to be growing pains in a small company.

I love my sauna! it is absolutely amazing! it checks all the boxes. There were some engineering issues that I had to repair, particularly with the glass door unable to stay closed. Otherwise it is perfect. I am thrilled!

UPDATE:
Owner of company reached out to me after review received. Personal phone call to discuss issues from before and a full replacement of chiller. Very pleased with how my original issues were taken care of. Was professional and indicated that their team are really trying to mitigate issues from past by updating products and focusing on quality and longevity.

The product was delayed for months. When I finally received it - the glass was shattered. Was told a new pane would ship that week and instead it took another 3. The new package was missing the door seal - took another 2 weeks to get that.

Customer service is awful - no one answers the phone, emails take forever.

Would recommend going with another company if you are looking for a good customer service experience.

The product is well built and really enjoy it. works fantastic. Had a small issue at the beginning but the company stepped up and sent me new parts with step by step instructions on how to replace it. After they sent the replacement items, the owner personally followed up with a phone call to ensure everything was working and i was happy. Would recommend this company to anyone looking for their products.

Avoid this company at all costs. I waited 5 months for a very poorly made sauna that has a lot of issues and, after arguing and many many emails, the owner promised me a partial refund and then ghosted me. I am moving forward with a legal claim against this company. Do not even bother.

Faulty Product & Difficult Refund Process

We are now on our second chiller from Nordik, and it has broken again. During a tech support call, Ali admitted that the first generation of chillers they manufactured were faulty and that he had been hired specifically to rebuild a newer version. He even suggested that we upgrade to the redesigned model.

After experiencing two defective units, we decided not to continue with Nordik, as the product simply isn’t trustworthy.

To their credit, they agreed to accept the return, but still charged a 10% restocking fee to cover shipping. In my opinion, restocking fees shouldn’t apply to faulty products, but we agreed just to resolve the situation.

After we shipped the unit back, communication became extremely difficult. It took over four weeks of repeated calls and emails just to get a response about our refund.

When they finally responded, the refund amount was incorrect, claiming we had agreed to a different figure. Once I emailed them a screenshot of the originally agreed amount, they resent the correct credit without any explanation.

Overall, this experience involved faulty equipment, poor communication, and a frustrating refund process.

Ordered a one-person sauna on Black Friday (Dec 9, 2025) and it has been nothing but frustration ever since. I was given four different shipping dates, and every single one was delayed. Each time I followed up, I got another promise — and another disappointment.

After months of waiting and zero accountability, I was finally told it would ship next month. At that point, I cancelled my order. Enough is enough.

This experience has been incredibly disappointing. If you value clear communication, reliable timelines, and basic customer respect, think twice before ordering. I expected premium service — what I got was a runaround.

Bought an expensive chiller, turned up faulty only to be told that they discontinued this model because of all quality issues with this particular Premium 2.0 Chiller. Despite that, was advised to try and fix it myself but the quality is low and shouldnt really have to fix a brand new 3k chiller. Had sauna ordered with them but quality is so low and customer service and support is absolutely abysmal, so cancelled sauna and will look elsewhere. Buyer beware. I wouldn't trust the reviews on their site, I'd check Reddit for more honest reviews. Its now January after an October purchase and still no resolution.