Newbie and Me Baby Store Anmeldelser 

We went to newbie and me to look at cabin approved travel prams. We had not made an appointment yet they were still happy to help us. They let us put our little boy in the prams to see which he liked best which was really helpful.

The staff were so lovely and knowledgeable.

Our only slight feedback would be around the delivery. They said 1-2 weeks and it’s was 2-3 but we were not in any great rush so it’s not impacted us at all really.

Would recommend to family and friends as they have the best range out of anywhere local to us!

Really good help and advice us with the best package for us

We went to the crewe store. Was very well looked after and advised on several prams, staff were attentive and helpful and we did not feel rushed. Overall we did purchase from the store and we were offered the same price as what was online to help persuade you to buy from the store.

I am extremely disappointed with the service I have received from Newbie & Me.

I placed my order for a three-piece baby set on **27th May** and paid **£479** in full. At the time of ordering, the estimated delivery time was **3–5 days**. It is now July, and I am still waiting for my order.

What has made this experience even more frustrating is the complete lack of communication. I have called several times with no answer, sent multiple emails, and received no meaningful response. There are also no delivery updates on the app, leaving me with no idea where my order is or when it will arrive.

Being pregnant is already an emotional and important time, and you would expect a company selling baby products to understand the need for good communication and reliable customer service. Instead, I have been left feeling anxious and uncertain about whether I will even receive the beautiful set I paid for.

Spending **£479** is a significant amount of money, and to be left waiting for over a month beyond the advertised **3–5 day delivery** without any explanation is completely unacceptable. This experience has been incredibly distressing and has taken away some of the excitement of preparing for my baby's arrival.

I cannot recommend Newbie & Me based on my experience and sincerely hope they improve their customer service, communication, and order fulfilment so that no other expectant parents have to go through this.

Ordered a full pram and travel system, including stand for use in the house, back in March with an estimated delivery date of 10th June or before. I have still not received the pram and stand. I’ve been told the pram is now out of stock and will not be available until after my due date.

Like other reviewers, the delay is extremely stressful and frustrating, but my main complaint is I was not warned about any delays and have had to repeatedly chase for information. I called the week before estimated delivery date and was told it was expected in the next two weeks. I called again after that date past and was told the pram was now out of stock but ‘not to stress about it’.

I am baffled how something I ordered in March can suddenly go ‘out of stock’ in June when it should have been ordered months prior.

To give some credit, after multiple rounds of chasing, they were able to source the car seat component of our order 1 week after our estimated delivery date. I have contacted multiple times since about the pram and have been told they can’t offer a resolution.

I have proposed they provide a temporary loan pram and a discount for not meeting contract and have been told this isn’t possible but they will speak to ordering to see if there is any resolution.

They’ve got over £1,000 of our cash and have not delivered the goods and are essentially telling me there’s nothing they can do. I understand supplier delays happen but it shouldn’t be possible to miss the estimated delivery date by 6 weeks and offer no resolution.

Great to go into the showroom at look at models but recommend you avoid and order direct with your chosen manufacturer. Any discount or claims of convenience you may get about ordering through Newbie and Me are not worth the stress of being over £1,000 out of pocket and without a pram 1 week before your baby arrives and being offered no compensation or resolution.

They just point the finger at the manufacturer, but my contract is with them and they need to find a resolution and take up any reimbursement to them from the supplier afterwards.

I will provide an update if a satisfactory resolution can be reached.

1 Star

Avoid Newbie & Me at all costs.

I paid over £1,000 in full for a pram package, including a pram, carrycot and stand, based on a promised delivery date of 2 July. Unfortunately, that delivery date was missed, and no one contacted me beforehand to let me know there would be a delay. I only discovered there was a problem after repeatedly chasing the store myself.

Over the past three weeks, I have sent numerous emails, made countless phone calls, and been told multiple times that my complaint had been escalated. I was promised calls back by management that never happened, and despite repeatedly asking what the company was going to do to resolve the situation, I have never received a clear answer.

I understand that supplier delays can happen. My complaint is not simply about the delay, but about the complete lack of communication, poor customer service, broken promises, and the failure to provide any practical solution.

I am now due to be induced and still do not have the essential equipment I purchased for my newborn. This has caused significant and unnecessary stress during the final stages of my pregnancy.

For a company that specialises in baby products, I expected far better. Instead, I have been left chasing for answers while having over £1,000 of my money tied up and no clear resolution in sight.

Based on my experience, I would not recommend Newbie & Me and would advise others to avoid them at all costs. I will update this review if the company provides a satisfactory resolution.

Myself, my daughter and two sisters visited the store on Saturday 4th July. Laura could not have done more for us. Going above and beyond in every aspect of our visit. Product knowledge second to none, very helpful and friendly. Would not hesitate to recommend and will definitely be back. Thank you Laura 🥰

Bought a pram from this company in 2022 and was very impressed with their service. Went back for a pram in Feb this year. Staff seemed knowledgeable so ordered pram for delivery 10/6. Silver Cross Breez. A few days after due delivery date was advised there was a delay on the carrycot stand but remaining items due week later. Week later advised one car seat in. Again advised other items due ‘next week’. Started to get worried, popped into shop was told good news was second car seat had arrived and rest due ‘next week’. Nothing arrived. Called and after pushing was advised was due in store mid July (no definite date). With baby due end of July I began to get worried. I asked for a definite date but couldn’t get one so asked to cancel order. I was then told I had to email in and they would review my request within 72 hours. In the meantime, I don’t have a pram for baby. I asked to speak to their a manager - they don’t seem to have one - asked for their customer services number - they don’t have one - asked for their head office number - they don’t have one. They seem to be based out of Crewe so called there - spoke to Megan who seemed to want to actually help. Gave her all details and she said I would receive a call the following day from Amir - no call received. I called and was told he would call me before they closed at 5 - no call. I wrote an email stating my rights and at 7pm received a call from Amir confirming a refund would be given as they couldn’t confirm when the pram would arrive. I emailed my bank details and asked for confirmation in writing of the refund. No reply. Called again and was promised an email confirmation. Nothing. Emailed again threatening legal action and finally got an email stating refund would be in my bank at latest 1/7. Unsurprisingly nothing. Called again to be told by Megan it hadn’t been processed ! Now stating that refund had to be back to card paid with. Seemed a lot less helpful this time stating it wasn’t her store so she didn’t know the full facts ! Even though we had had a lengthy conversation AND she had confirmed in writing when I would receive the email. I asked for proof the refund had been done and eventually received it. DO NOT buy from this company - if everything goes right you will be fine, but one sign of a problem and they don’t want to know / don’t have anyone who will take responsibility and sort it out. Amir is never available / doesn’t like to take calls and doesn’t call back. Leeds store staff don’t care. Worse company I have ever dealt with - if you’re looking for a pram go to Kiddies Kingdom (I bought car seat from there recently and excellent service)

NEwbie and me have lost a good customer . They seriously need to improve their customer service

Great customer service from Aneesha. Would highly recommend.

The team was first and foremost very friendly. They took the time to show us 4 or 5 different travels systems and were extremely patient with us through the process even though we had so many questions and did a lot of back and forth when making a decision.

Communication over email and telephone was top and the team was responsive and the highest praise I can give was that I wasn't made to feel like a burden and the team were super friendly.

Items were ordered via the Leeds store and they liaised with the Solihull store so I could collect from there as it was closer and I had no issues with the delivery and it arrived well in time for the birth of my son despite me ordering late.

Then they arranged a price match when we found the product cheaper elsewhere and also accommodated home delivery of certain parts of the package that were unavailable immediately.

Overall I would highly recommend.

Excellent experience at Newbie and Me, Leeds. Libby was lovely and extremely knowledgeable. She found us the perfect pram set to meet all our needs and wants and took the time to explain everything. There was no pressure at all and it was a special trip, thank you!

The staff were very knowledgeable and friendly. Very willing to help and demonstrate the prams. A lot of choice so it was great to have advice and support during the purchase.

Friendly, informative and knowledgeable. Bright clean showroom with a great selection of products. Most certainly would recommend

Travelled two hours after booking an appointment online even noting what car seats I’d like to look at as axkid seat require additional training, apparently. AFTER a phone call with an employee, They recommended these two seats so I even spoke to them before booking an appointment.
Booked to see two, said seats and try my toddler in them. On arrival, they told me I had to wait and give them some time… so we waited. 15-20mins. Then was told they didn’t have one of the seats I would like to look at so wasn’t sure why I was advised to come and view them. The other seat they said wasn’t suitable for my little one’s measurements (which I did also discuss these on the phone)
Tried to sell me something else that would only last me at maximum 2 years due to little one outgrowing. Was met with a new employee at the store who had no axkid training or any knowledge on axkid at all. Or barely much at all to be honest, I was googling weight and height limits on the seats myself. Felt quite sorry for individual as the team clearly weren’t helping . Said employee was running round like a headless chicken to help everyone.
Very very quick at replying on instagram for potential sale and custom. But ignore any problems or complaints. Absolute shambles of a business, 0 communication between eachother clearly, zero customer service skills. Don’t waste your time, especially if travelling.
Recommend W.H whatts pram centre in Stockton instead.

AVOID!!! Brought the item on 30th April, I’ve waited over a month and my baby has arrived without any update from this company. I have emailed and emailed with the same response of it’s due in this week, this has been for the past 4 weeks! Taken my money and no item I’m so upset. Aneesha has been unhelpful with her reply’s. I called the store and still no success, I’m now asking for a refund to buy elsewhere! I need the crib asap and with no timeline if I’ll ever recieve my item.

Great service from Caitlin and helpful car set up and unpacking with Waleed. Thank you both!

The staff were very helpful and knowledgeable and we were able to find quality products within budget. Definitely recommend their service

I ordered an item on 15 May. Payment was taken immediately with confirmation of delivery in 5-7 days. My account has been at item ordered since and now 21 May and my son’s birthday tomorrow that I was expecting it would arrive in time for.
Have tried all methods to try and get any form or customer service. No response to emails, enquiries on website, phone calls just go to an answerphone asking to ring back later. I have no idea if it is even a legit company. Money has been taken but have received no confirmation of anything and can’t find any way to get any form of customer service

Slow customer service. Delivery was stated as 5-7 working days but took longer than this, then when I finally received my parcel it was the incorrect item. Then when trying to resolve the problem, was told I could keep the incorrect item but pay more than it was listed for on their website….
Wouldn’t recommend. Still waiting for their response on when the incorrect item sent will be collected.

Other shops seemed to just have the pram companies they had deals with. This place had everything (even stuff we hadn’t seen before). Very helpful staff and a roomy store which helps for ‘test driving’. 10/10.