Netomnia Anmeldelser 

102
TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I had my "You Fiber" fitted by Akar and Jay on Friday the 26th of June. They did a perfect job!! I showed Akar my existing internal wiring installation, Aka provided the perfect solution when fitti... Vis mer

Vurdert til 5 av 5 stjerner

Scott from Netomnia did a first class job today installing my new YouFibre broadband in Motherwell today. He arrived within the agreed time, explained clearly what he was going to do and checked wit... Vis mer

Vurdert til 5 av 5 stjerner

Probably the best experience I've ever had dealing with any comms company; the rest would do well to follow Netomnia's example in customer service. From start to finish, the whole process was simple... Vis mer

Vurdert til 1 av 5 stjerner

A netomnia representative came to The door claiming there was going to be a lot of disruption in the street as they updated the fibre network & they could let us know when as it would be very disr... Vis mer

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Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

102 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 86 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(102)

91 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Brad came to carry out my installation…

Brad came to carry out my installation and I couldn’t be happier with the service. He was polite, tidy, and very knowledgeable, explaining everything clearly and making sure the job was done to a high standard. He worked efficiently, left everything clean and organised, and made the whole process smooth and stress-free.

I would highly recommend Brad to anyone looking for a professional and reliable engineer.

20. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Big thanks to Brad for the…

Big thanks to Brad for the installation recently. He took the time to explain exactly what he was doing and made sure everything was working perfectly before he left. He was very respectful of me, my family and my home and left the work area spotless. It’s rare to find an engineer who is both skilled and so personable. 5 stars!

11. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing!

Just had a guy called Jak Sword round to fit my youfibre and can I say he is absolutely amazing! Top class service and he knows his stuff! He was polite and friendly and a credit to the company! He explained everything he was doing and cleaned up after himself. I actually can’t recommend him enough! Thank you Jak and keep doing what you’re doing. It was a pleasure to meet you and you’re a fantastic young man! 🙌🏻

23. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Internet installation

absolutely fantastic, Brad our engineer was very polite and friendly, explained everything we needed to know and very clean. 10/10

19. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I rarely write reviews but this was a…

I rarely write reviews but this was a refreshing experience. Jack the engineer was superb from start to finish, polite professional and very efficient. Took the time to explain how it works etc. Nice to meet someone who genuinely enjoys their job and cares about the customer. If this is what all your engineers are like your company has a very bright future

19. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Poor customer service.

I know its early days, since the BRSK-YouFibre merger, where netomnia, has taken over the infrastructure.

a query was made the other day about availability of network build in my apartment complex, the response was that they don't have any plans as the surrounds (Which presumably is the area) isn't on their build list.

Despite the fact the neighboring road and houses whom are on the same postcode, being formerly of BRSK territory being fibre enabled, i pointed this out and there was no reply from the team, so ghosted by a company that tries to provide excellent customer service.

If they could provide fibre here, to this apartment block they could have a captive market as no one else seems to be interested, therefore have escalated this to the MP for intervention to get a form of fibre installed in the block either by Openreach or someone else who is interested.

16. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Netomnia

Svar fra Netomnia

Hi Shaukat,


I’m sorry you’ve had this negative experience with us. I’ve reached out to the team who were dealing with your query and can see they have now followed up with you, apologies for the delay. It’s always disappointing when we can’t get someone connected to our network, and I have raised your concerns with our build team. If we make changes in future that allow us to get you connected, then we will of course reach out to let you know.

In the meantime, if you have any further feedback for us, or if you require anything further, please feel free to reach out to me directly at Chelsea.albrecht@netomnia.com and I would be happy to help.


Best wishes,

Chelsea Albrecht

Customer Operations Director

Vurdert til 5 av 5 stjerner

Had install done today by brad w.

Had install done today by brad w.. he done a great job. Explained how it all works and if i have issues with the box. Done a clean job.. very respecful and polite. Keep up the great work brad your doing amazing

13. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Young lad named Jak Sword installed my…

Young lad named Jak Sword installed my new broadband. Couldn't have met a nicer bloke. Very helpful, knowledgeable and informative. Actually cares about his job and career. Didn't leave until he made sure everything was working fine and my devices were connected. What a credit to the company he is.

19. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Youfibre install with Mr Jak Sword

Had the pleasure of welcoming Mr Jak Sword to my house this morning to install my youfibre Internet, what a gem Netomnia has there, polite enthusiastic and a knowledgeable young man, he kept me informed throughout the process and would give him 10 stars if I could. My Internet speed is now much faster than my previous supplier and more important much cheaper i couldn't be happier. Thanks Jak!

12. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quality and Convenient Service

Was connected within a few days of ordering, Brad W. was polite and professional and able to answer all of my questions. The fitting was done conveniently and quickly. Made getting new broadband easy.

9. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brad from Netomnia did an excellent job…

Brad from Netomnia did an excellent job installing my new YouFibre full fibre broadband at my apartment.

He arrived on time, clearly explained what he was going to do, and checked with me about the best place to run the fibre and position the equipment so it would be both tidy and practical.

Throughout the visit he was polite, friendly, and professional, keeping me informed at each stage of the installation and making sure there was minimal disruption. Once everything was connected, he thoroughly tested the connection, helped set up the router and made sure all my main devices were online before he left.

It was a smooth, hassle‑free experience from start to finish, and Brad is a real solid guy

9. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Engineer Brad Willard attend my…

Engineer Brad Willard attend my property to fit my youfibre broadband
I what a lovely fella he was, very polite and very respectful he fitted everything where I needed it and left the place as clean as he found it. Great install

5. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Broadband

The engineer Scott who did my installation today was very polite and knowledgeable he guided me through everything with great patience. A very tidy job and great customer service from start to finish

6. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had a gentleman called Bradley come…

I had a gentleman called Bradley come and do an installation for me , he went above and beyond to make sure everything was perfect for me, he even explained to my non verbal autistic son how everything works and let him watch. He is a credit to the company and I would highly recommend him to anyone who wants installations, he presented himself so well, he kept his work environment spotless and took pride in his work. Netomnia should be proud to have someone like him working for them.

5. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A great service and a credit to the company!

Jak Sword visited our home today to install our new internet connection provided by YouFibre. He was a very nice chap who worked very quickly to get things up and running. He is a very clean worker and ensured that everything was tidy and put back in place. As I was at work, he made sure that all of my partners devices were connected and made sure my partner understood exactly what he had done before he left. He left his card including his mobile number so that I could contact him myself when I got home from work if I had any questions. A great service and a credit to the company!

25. februar 2026
Anmeldelse skrevet uten oppfordring

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