Cameron the engineer who carried out installation was very informative and told me of the steps to take place and which order . Him climbing up to roof and placing a new line in from telegraph pole wa... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Cameron the engineer who carried out installation was very informative and told me of the steps to take place and which order . Him climbing up to roof and placing a new line in from telegraph pole wa... Vis mer
Selskapet har svart
The original city fibre employees Sean and Leon were great. Because of a complex issue they took the time to involve an engineer. The head engineer Rebecca came to our house and worked out the issue w... Vis mer
Selskapet har svart
City Fibres contractors arrived on time, explained what they were going to do. Checked access and routeing with me then got on with the job. Took a bit longer than their usual broadband installation... Vis mer
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I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... Vis mer
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Skrevet av virksomheten
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
15 Bedford Street, WC2E 9HE, London, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great friendly team who worked positively together 😊
Excellent service definitely 10/10
City fibre was very thorough in installing my new broadband, the engineer was very thorough & polite.
Excellent installation from City Fibre. Arrived as agreed and attended to full replacement fibre with minimum fuss. Engineers were pleasant and very competent Definitely recommended
See my Rise Fibre installation review. All good things.
Very happy with this service very polite and professional, explained every thing he done beforehand.
Hopefully that new ISP was going to be so much better. So far it is.
The engineers were very professional and polite. The customer services department is top class and a credit to your company. Thank you all very much. I will be recommending to all my family and friends.
Installation engineer arrived on time, very friendly and polite, no mess left in house after installation. Would recommend.
What a difference my internet has made by switching to city fibre. The engineer was polite and helpful. Switch now you won’t be unhappy with their service
We have had two really appalling experiences over the past two months. We placed two orders. The first was to upgrade an old copper line and we ended up with no internet at all because no-one told us we needed to send them the WhatThreeWords location - no apology, just tumble weed from the customer service and ordering teams. The next one was another line upgrade and the order was incorrectly placed by the order team resulting in the wrong product and billing. No explanation. When you try to call, the automated message for ALL options is 'we cannot connection your call'. We are still waiting for this second issue to be resolved, in the process of contacting Ofcom. There's a massive backstory with this, but this is not the place to say it. So disappointed. This company used to be really good to deal with but since their latest takeover they have gone to the dogs ...
What a great installation experience.
If only every supplier had this level of service …

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Great customer service
Engineer spoke through the installation to my wife what he was doing because of her autism
Great service throughout
The engineer mccalunm was great

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excellent service, explained all work to be carried out and completed in a timely manner.

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A woman engineer carried out my copper to fibre installation. She listened to my concerns and together we arrived at a solution which suited me very well. Together with her partner, she then completed the installation quickly, efficiently and cleanly. A great service.

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The hard working engineer.
He arrived on time, explained exactly what he was going to do and afterward explained everything I needed to know.

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Svar fra CityFibre
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