Natural Stone Surfaces Anmeldelser 

Straight forward process from templatingvto installing. Friendly professional staff. A real pleasure to deal with.

Absolutely delighted with the service and quality provided by this company based in Buckley. A big shout out to Vickie who went beyond the expectations of what you could expect for Customer service she made sure we had exactly the right granite for our home. Came up with suggestions and guidance and didn’t complain no matter how many times we went to look to make sure! Choosing, measuring and fitting service gets an A star from us! Loads of choice for different budgets - highly recommended

We couldn't be happier with the excellent service provided by Natural Stone Surfaces. From the advice beforehand to the templating and then the remarkable work by the fitting team. The whole process was stress free. I have no hesitation in recommending them and would definitely use them again.

Wonderful experience. We used them via DIY Kitchens and could not fault them. They did change the join last minute but it was a sensible move. Efficient and great quality. Well recommended.

Excellent service, speed & quality of product and fitting

The gentleman that did our template was outstanding and offered great suggestions and ideas really listening to what we wanted. He was very thorough and the templates were spot on. We were then supplied with another bill as the final design through the suggestions and our design were not included. Natural Stone did offer us a slight discount due to this mishap. The work tops were fitted seamlessly and are beautiful.
There are a few groove lines underneath which unless you are looking under wont see but the product as a whole is fantastic.

Excellent experience working with natural stone surfaces. Right from the beginning, Darryl was amazing. He was patient whilst I took my time to choose the worktop and sent multiple samples until I made a decision. The templating and installation were seamless with an equally great team of guys.

The best service I've ever experienced. Vickie and Zoe at the store answered every question quickly and with great detail. Nothing was too much trouble. Everyone at head office were very helpful and explained each process. The template was accurate so the quartz was fitted without a bother and all questions were answered some before we asked them. I was given a times lot of a few hours and the fitters arrived on the dot. The price and quality were brilliant. This should be your first stop if you are buying stone work surfaces...go no further.

Brilliant service from templating to installation it was well coordinated and completed efficiently.

The installers were happy to explain the process and were happy to accommodate a slight change to push the worktop over 20mm. They advised on exactly what I need to do to maintain the worktops and worked cleanly and ensure I was happy with the worktops before leaving.

Quick efficient and courteous.

Good price. Great templater and fitters. Communication is good and the helpline is good. A specific technical help facility would be useful.

All very efficient, I was kept informed of dates and times throughout. I’m delighted with the worktops, fitters also gave me information on routine care.

Great service all round. Excellent communication before and after, fabulous worktops supplied and installed by first rate craftsmen at a very good price. Can’t fault them!

Great service, arrived on time, very polite, standard of work was excellent and cleaned up when work was complete. Would definitely recommend them.

I can’t lie, I found the whole commitment to getting quartz in the kitchen quite stressful. Once I’d reconciled myself to spending the money it then became about the templating. The emails and instructions are worded in a way which made me feel anxious and I had a few restless nights worrying we had done enough. I didn’t need to worry, it all went perfectly. A small adjustment was needed to make the drawers where the induction hob was being recessed fit, however that was very straightforward. I now understand the need for the instructions and paperwork to be worded the way it is and to ensure all the necessary prep work has been done. We waited about 10 days for the worktop to arrive and the guys did an amazing job on the installation. It was joined exactly where I was told it would be. The detail in the quartz is positioned in places were I get to admire it. I couldn’t be any happier. It’s been money well spent. I think the biggest triumph is that the colour and warm tone in the quartz has influenced other choices I have made in the kitchen so that the overall look of the room is exactly what I hoped for when I visualised my ‘dream kitchen’.

We have three worktops and a backsplash in quartz made by Natural Stone Surfaces (worktops ordered as part of a kitchen order with DIY Kitchens, backsplash ordered directly). The island needed a cut out for a sink, tap and drainer grooves, and one worktop needed a cut out for an induction hob. A templater was sent out to measure up. Slight adjustments were required when they came to fit the hob and sink. The fitters, both young men, used a cutting tool and adjusted the cut out for the sink. However they didn't do this for the hob and left it sitting proud of the worktop stating that our joiner should widen that cut out area. We thought nothing of it at the time. They told us not to touch the worktops or put anything on them for 24 hours. We obeyed. When our joiner came the following afternoon and proceeded to lift our induction hob out so he could widen the opening he noticed a chip on the front right hand corner of our new hob. Suffice to say we were extremely upset. The fitters denied any wrongdoing and as there were no witnesses (we knew we handed the hob to them intact), it was a case of our word against theirs. Natural Stone Surfaces resolved the matter quickly and conceded that the fitters should have, at least, 'noticed the damage' and they paid for the new hob we had to order. If Natural Stone Surfaces had not done this then regardless of the high quality of the quartz worktops this review would have been one star. As it is I dropped one star for the stress we were put under following the fitting. Ending on a good note a real person answers the phone when you ring Natural Stone Surfaces and that is a real plus in this age of online ordering.

After initial hiccup with templater the fitters were kind helpful and craftspeople exoidinaire, a real superb experience many thanks.

Very professional service. The templateing highlighted some issues which would have been very difficult to correct at fitting stage . Worktops were then supplied on time and fitted beautifully. Many thanks I highly recommend.

Excellent from start to finish. Great communication and made the process easy and efficient. Highly recommended.

The company were very efficient and took time to ensure that the worktop was fitted correctly. The end product is amazing and we're delighted.

Had our quarts worktops fitted we are over the moon the guys were fantastic from stenciling to fitting great work guy and thanks