A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very disappointed. I bought this ski suit because it looked very stylish, but unfortunately it’s not fit for skiing at all. It doesn’t keep you warm and scratches almost instantly, which is disappoi... Vis mer
Selskapet har svart
Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical f... Vis mer
I purchsed the red racre stripe base layer set, red headband, black headband and the white face & neck gaiter and it's a 10/10 — sleek, chic, and seriously stunning! The color pops beautifully and mak... Vis mer
Kontaktopplysninger
Riverbank House, 1 Putney Bridge Approach, SW6 3JD, London, Storbritannia
- info@mysundayski.co.uk
- mysundayski.co.uk
3,3
Middels
487 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast efficient service
Fast efficient service. Next day delivery and no extra cost. I had to return a garment and that experience was super efficient
8. desember 2025
The sizing is all over the place
The sizing is all over the place. I am a standard size 12/M and the M Perfect Pants wouldn’t go over my hips. Returned for £8 and ordered a L (could not wait for them to do an exchange as it took so long to process I ran out of time before needing to wear them) So I bought L and they were so big they would fall down. So they went back - another £8. Yet to recieve the 2nd refund. Very slow customer service and very unreliable trouser sizing.
26. november 2025
Svar fra mysundayski.co.uk
Hi Roz,
Thank you for taking the time to share your feedback and we’re sorry to hear the sizing wasn’t what you expected.
We provide a fit guide and specific detailed measurements on the product page to help with selecting the correct size - https://www.mysundayski.co.uk/pages/fit-guide. We encourage customers to refer to these or contact us before ordering and we’ll be happy to advise further.
Our customer service team operates Monday to Friday, excluding bank holidays, and we appreciate your patience, especially during busy periods when response times may be slightly longer than usual.
Regarding your second refund, your return was processed within 7 working days in line with our policy - https://www.mysundayski.co.uk/pages/returns-exchanges.
If you have any questions, please contact support@mysundayski.co.uk, and we’ll be happy to help.
Warm regards,
My Sunday Ski
Svar fra mysundayski.co.uk
Hi Cami,
Thank you for sharing your feedback.
Your order has been available for collection at your local post office for 10 days. We’ve emailed you further information and apologise if the notification was missed.
If you have any questions, please contact support@mysundayski.co.uk, and we’ll be happy to help.
Warm regards,
My Sunday Ski
Svar fra mysundayski.co.uk
Hi Hayley,
Thank you for your feedback.
Your order has been available for collection at your local post office since 19th December. We’re sorry if the carrier notification was missed and we’ve emailed you further details to help.
If you have any questions, please contact us first at support@mysundayski.co.uk, and we’ll be happy to assist.
Warm regards,
My Sunday Ski
False advertising
False advertising, sth that contains 30% of cashmere should not be listed as a cashmere product.
15. desember 2025
Svar fra mysundayski.co.uk
Hi Maciej,
All item compositions are stated on the product page and our Cashmere hoodie shows it’s 30% cashmere and 70% wool - we’re sorry you missed this on the website.
If you have any questions or need further clarification, please contact us first on support@mysundayski.co.uk, and we’ll be happy to help.
Warm regards,
My Sunday Ski
Communication was terrible
I feel that there was not enough communication choices. I truly wanted to speak with someone live, over the phone. When people spend a lot of money they should have that choice I feel. Maybe it was because I was in the US? I think they’re out of the country possibly or something. But still they need to allow people to speak to them directly. Also I appreciated the quick shipping but within the same hour I purchased, I wasn’t able to change the size. They said it was already shipped. However they did respond to be a day later to whatever my questions were and I appreciated that but it was too late for any changes. So the communication thing was awful. Otherwise I absolutely love my coat and it fits nicely. They should also allow people to see reviews on the items I don’t think this was available. It’s important to see what others think about the items.
13. desember 2025
haven't received my order
13. desember 2025
Svar fra mysundayski.co.uk
Hi Meredith,
Thank you for your feedback.
Your order is available to pick up from your local post office since 19th December as advised on your tracking link. We’re sorry to hear this notification was missed. We’ve also contacted you directly with further information to help.
If you have any more questions, please email support@mysundayski.co.uk and we'll be happy to assist.
Warm regards,
My Sunday Ski
Lots of compliments on my Sunday Ski…
Lots of compliments on my Sunday Ski base layer and varsity sweater!
9. desember 2025
Esperienza assolutamente negativa lo…
Esperienza assolutamente negativa lo sconsiglio assolutamente una stella è anche troppo.ho acquistato un paio di guanti il 12 dicembre ovviamente con transazione andata a buon fine.ad oggi 22/12 non so nulla del mio ordine,contattati numerose volte se rispondono e x chiedere indirizzo di spedizione che gli ho inviato altre 5 volte oltre quando ho fatto ordine.era un regalo x natale .su SHOP ti dicono in attesa di dettagli.QUALI?MAI PIU'
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra mysundayski.co.uk
Hi Enzo,
Thank you for your feedback.
Your order was delayed due to an incomplete delivery address provided at checkout, and we contacted you to request the missing details. We’re sorry this caused a delay with your order being shipped. Once the full address was received, the order was dispatched and has now been successfully delivered.
If you have any further questions, please contact support@mysundayski.co.uk and we’ll be happy to help.
Warm regards,
My Sunday Ski
Svar fra mysundayski.co.uk
Hi Cami,
Thank you for your feedback.
Our returns link is available on our website under Help > Start a return or in our returns policy - we’re sorry this was missed. There’s no need to get in touch with us unless you have any questions which we’ll be more than happy to assist with.
You can find more information on our returns policy below:
https://www.mysundayski.co.uk/pages/returns-exchanges
We’ve responded back to you within our standard timeframe and appreciate your patience during our busier period.
Please contact support@mysundayski.co.uk if you have any questions and we’ll be happy to help.
Warm regards,
My Sunday Ski
Great quality- fashionable skiwear
Great quality- fashionable skiwear, very pleased we learned about your brand before we spend Christmas in Telluride!
9. desember 2025
OMG, A V O I D. Should have researched the feedback beforehand. 😩
OMG, I should have read the reviews!!! 🤬
Absolute disgrace. Ski holiday ruined. Ordered on 25nov, as many others mentioned, the sizes are all over the place. I am 5’8 and always always wear Medium in ski suits. For 20 years. I ordered M and I could fit the whole family in it. The upper leg cut is down my knees and bad fit in general. I sent it back and received email they have got the item. Since then absolute radio silence. I exchanged for XS as desperate to get it in time, and judging by how enormous it was, XS was the best shot. I tried to contact them numerous times through email, all social platforms. The comments are immediately deleted and only automated answer to ‘contact support’. I am flying tomorrow early morning. I have no money and no ski suit. The messages on IG show ‘Read’ but absolutely no response. As other mentioned before, BOT style communication going nowhere. I should have known straight away when discovered there’s no phone nb to call or option to speak to an actual person. Holiday already ruined. I bought the bum bag as well. Cost of production of that couldn’t be more than a fiver and it looks it too. I don’t know how are they getting away with this scam. Now, paying attention to their socials, there’s barely any comments (no wonder if they’re all getting deleted) and if you look properly at the models, most of their ski suits are not a great fit. I want my refund at this point, absolutely gutted I didn’t go with a reputable brand. 😩
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra mysundayski.co.uk
Hi Lucia,
Thank you for sharing your feedback.
We provide detailed dimensions on our product pages, along with a fit guide to help customers choose the correct size - https://www.mysundayski.co.uk/pages/fit-guide. We’re sorry if the fit wasn’t in line with your expectations.
Once a return is received, exchanges and refunds can take up to 7 business days to be processed, as outlined on our website - https://www.mysundayski.co.uk/pages/returns-exchanges.
For any additional questions, please continue the conversation with our customer service team via email or live chat - we’re happy to assist.
Warm regards,
My Sunday Ski
I paid a lot for shipping going back…
I paid a lot for shipping going back and forth. Nothing fitted. I didn’t like how thr pants fabric felt Gloved did not look like $200 gloves and there was no way to ise the neck-warmer
10. desember 2025
Svar fra mysundayski.co.uk
Hi Haleh,
Thank you for your feedback and we’re sorry to hear your items didn’t meet your expectations.
We provide detailed dimensions on our product pages, along with a fit guide to help customers choose the correct size - https://www.mysundayski.co.uk/pages/fit-guide
If you need any additional assistance before or after placing an order, please contact support@mysundayski.co.uk and we’ll be happy to help.
Warm regards,
My Sunday Ski
Slow Shipping and LACK of comunication
There has been very little communication regarding my order. I have reached out and it has been over 5 days with NO response. The VERY long shipping is an issue should you need to make an exchange. I ordered this in late November. My ski suit needed to be exchanged for a different size and there has been NO communication it has been received despite me reaching out. I love their clothing so it is a shame when they are LACKING in customer service (the most important factor). We shall see how this is handled. I will come back for a follow up.
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra mysundayski.co.uk
Hi Jennifer,
Thank you for your feedback.
We’ve had multiple email exchanges to assist with your return, and your exchange has been processed within the timeframe outlined in our returns policy. We apologise if there was any confusion and appreciate your patience.
If you have any further questions, our team is happy to help on email support@mysundayski.co.uk or live chat.
Warm regards,
My Sunday Ski
Awful customer service
Awful customer service, needed an exchange had to pay for return packaging. They received the return and still have not sent out the replacement, not even a tracking number (been over 3 days). For how expensive things are you would think they would take time to respond and be on top of their customer service cycles.
2. desember 2025
Svar fra mysundayski.co.uk
Hi Justin,
Thank you for your feedback and we’re sorry you’re waiting for your return to be processed.
Once a return is received, exchanges and refunds can take up to 7 business days to be processed, as outlined on our website - https://www.mysundayski.co.uk/pages/returns-exchanges.
We aim to complete all requests as quickly as possible and provide tracking information once the replacement has been dispatched.
We appreciate your patience during this time, and our customer service team is happy to assist with any questions about your order. Please contact us at support@mysundayski.co.uk if you need further help.
Warm regards,
My Sunday Ski
Svar fra mysundayski.co.uk
Hi Jean,
Thank you for your feedback and we’re sorry to hear this. Our items are specifically designed and tested for skiing, for performance and durability on the slopes.
If you have any specific feedback on the item you received, please contact support@mysundayski.co.uk as we’re always happy to assist.
Warm regards,
My Sunday Ski
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.