Kürzlich die In-Ears vonEarfun gekauft. Leider war die Funktion und Tragequalität nicht überzeugen. Bluetooth setzte aus und der sichere Sitz der Stöpsel war beim Walken nicht gegeben. Also zurücksend... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My earbuds kept dropping out from my mobile and the tap to reconnect did not work, factory reset did no good, and the company is now messing me about on issuing me a refund. I will never use this... Vis mer
Selskapet har svart
Ich persönlich mag die Produkte von Earfun. Sie mögen Schwächen haben wie die Tatsache, dass die Geräte mit unterschiedlichen und teilweise unausgereift en Firmwares ausgeliefert werden. Aber wenn si... Vis mer
Selskapet har svart
I've bought several pairs of EarFun Air Pro 3 earbuds over the last year and a half. They have all worked great. Unfortunately through my own fault I lost some and damaged some. Recently I contacted t... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
EarFun was established in 2018 by an experienced group of industrial designers, acoustic engineers and music enthusiasts who shared the goal of creating next-generation wireless audio devices. The EarFun team is driven by a passion for music and a commitment to delivering solutions that use the latest technology to improve sound for audio products.
Kontaktopplysninger
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Middels
90 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic customer support
Fantastic customer support. Had issues with my Earfun pro 4 and got immediate response. After some back-and-forth with the customer department, they shipped me a new pair of earbuds. That's called customer support, loving them!
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
We truly appreciate your ongoing support. It is our strongest motivation to keep improving. We remain committed to creating high-quality products and offering a better experience for all our users.
refus d'appliquer les CGV
J'ai acheté sur le site de myearfun.com un airpro 4+ (72€) qui s'est avéré défectueux. je l'ai signalé au SAV décrivant factuellement et exhaustivement les problèmes rencontrés.
Ils m'ont proposé soit de le garder avec une remise de 8€, soit de le renvoyer en Allemagne selon une procédure spécifique (coût mini 14€), ce que j'ai fait
Les CGV stipulent que les frais de retour sont pris en charge par earfun en cas d'appareil défectueux.
Le SAV m'oppose une fin de non recevoir car je n'ai pas apporté la preuve des défauts.
Je déconseille donc ce site web sauf pour un acheteur qui n'attend pas de garantie.
Problèmes rencontrés (communication en anglais avec le SAV):
The bluetooth connection is unstable and the music stops several times per minutes
The sound without nose reduction lack bass and its quality is worse than a 5€ headphone
The trebles are aggressive
The sound quality with ANC on is OK but the ANC is inefficient
The wind noise reduction is inefficient
The ANC only stays on for a few seconds before switching by its own to natural sound mode (=ANC off).
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
We have escalated your case to our customer support team for investigation and hope to clarify and resolve any possible misunderstanding.
Earfun Pro 4
Earfun Pro 4
Bestellt . Am nächsten Tag bei mir. Top.
Einrichtung hat super geklappt, Ohne Probleme.
Der Klang ist gut - ANC ist gut - Sitzen gut. Für dieses Geld eine Kaufempfehlung.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
We truly appreciate your ongoing support. It is our strongest motivation to keep improving. We remain committed to creating high-quality products and offering a better experience for all our users.
They will deliver an empty package
They will deliver an empty package, which the deliveryman witnessed, and they will not admit their fault. The customer service did not give any help.
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
For issues where the product has not been received, you may contact our customer service team, and they will arrange a refund or a replacement shipment.
I purchased EarFun earbuds twice and…
I purchased EarFun earbuds twice and experienced the same issue both times: poor fit and insufficient adherence.
Despite normal, everyday use and trying different ear tip sizes, the earbuds repeatedly slipped out. In both cases, this eventually led to the loss of one earbud without noticing when it fell. With the second pair, this happened after only about 15 days of use, making the product unreliable for daily use. Fit and stability are key features for wireless earbuds, and this was a consistent problem.
Customer support explained that there are multiple production batches due to “improvements made during production,” which suggests that fit and adherence may vary. However, they also confirmed that this situation is not covered under warranty and no alternative solution was offered.
I am sharing this experience to inform potential customers about a recurring fit issue that may significantly impact usability.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
1. The loss of earbuds or the charging case is not covered by our warranty. We'd love to offer you a discount code to help you get a new set at a reduced price. If you'd like to proceed, please contact our customer service team.
2. We do not offer earbuds or charging cases for separate sale because compatibility between different production batches cannot be guaranteed. In addition, our products are manufactured and packaged as complete sets, so we do not have individual earbuds or charging cases available for sale. We have checked with our customer service team, and they have already explained this to you. Thanks for your understanding.
Returned earphones were not refunded
Returned earphones were not refunded. They simply claimed the item hadn't arrived. Very poor service. Beware of this company!
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
If the package hasn’t been received, our customer service team will arrange either a replacement or a refund.
The slowest delivery I've ever seen
The slowest delivery I've ever seen. The due data was already large, but even though I didnt get it in time. I needed the eadbuf for an important meeting and I missed it
1. desember 2025
Svar fra EarFun Audio
The shipment delay was caused by an inventory reservation issue at our fulfillment warehouse. We have already taken strict corrective actions. We sincerely apologize for the inconvenience caused.
Terrible customer service
Terrible customer service. Their provided shipping company never successfully delivered the package and I have proof of that, but they’ll not refund me the money. Maybe don’t work with a terrible company as Gofo as your shipping partner with a one star review on Trustpilot and trust your customers. Will never order again.
Update: I wish I got a refund or replacement. Your customer service repeatedly believed the post service and its very obvious they’re lying. I have proof of that so I’m happy to get a refund.
13. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
If the package hasn’t been received, our customer service team will arrange either a replacement or a refund.
Audio excellence
Good pructs, good price, quick delivery. I bought speakers, earphone dac, earphones… all sound excellent so I’m returning customer.
1. desember 2025
Svar fra EarFun Audio
We truly appreciate your ongoing support. It is our strongest motivation to keep improving. We remain committed to creating high-quality products and offering a better experience for all our users.
Svar fra EarFun Audio
Your support is our greatest motivation. We will continue to work hard to create high-quality products and serve users.
Charging and anc problems
This is a Little bit hard to judge are the earfün air 3 pro a 5 star review YES absolutely i loved my earbuds I've had mine since Christmas 2024 and they have Ben amazing Ive absolutely loved them until the anc started giving me problems about 3 months ago wich yeah it was very annoying since i really love the fealing of earfün's anc it feals nice and natural for me and the Audio wars Great for the price they cost but then maybe 3-4 weeks ago I was at work when the earbuds died of battery and then I put then in my case when I came home that day I changed them like I normally do and they just would not turn on no matter what I did I cleaned then like the instructions earfün have given on their website and I've done everything I chuld to make them turn on but all I wold hear is battery's off or battery low and they wold turn off instantly and now they just won't turn on at all no blue lights and no voice no nothing so please earfün can you give me some advice on what to do Becuse my girlfriend is getting tired of me stealing her nothing buds 4 I think I've used them more than her at this point. Can you give me some advice or maybe a replacement?
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.
To assist you further, please email your order number to our customer service team at:
service@myearfun.com
We'll address your concern promptly once we receive your details.
I ordered from their official website
I ordered from their official website, unfortunately they used a bad third party shipping company which has only 1,5 stars. Guess what, item didn't arrive, was marked delivered to neighbours without stating on which number. Thankfully customer service (Freya) is responsive and gave me a refund.
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
We sincerely apologize for the inconvenience and for the experience you’ve had. We will follow up with our logistics department to improve the shipping issue.
Bestellung durch Amazon ok. Bestellung durch ein E-Mail Angebot direkt von EF ist anscheinend FAKE !!!
ich habe earfun Air Pro 4 vor einigen Monaten gekauft und die Lieferung was einwandfrei. Beim Laden der App und Einloggen in die Webseite ging gar nichts - trotz vielen Versuchen über mehreren Wege - nichts. Daher retournierte ich das Gerät über die übliche AMAZOn Prozedur und bekam auch den refund. am 03.12.2025 bekam ich eine echt-aussehende E-Mail an mein Google account mit einem attraktiven discound. Ich startete einen Kauf, meine persönlichen E-Mail, Adressdaten waren schon vorhanden. Beim eingeben meiner Kreditkarted wurde diese zweimal abgelehnt.Bei meinem Anruf bei Mastercard wurde mir mitgeteilt, dass es sich um eine 'nicht vertrauendswürdige WebSeite handelt.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
The official app is "EarFun Audio," and the official website is https://www.myearfun.com. If you encounter any login issues, please send the screenshots to our customer service team at: service@myearfun.com.
He comprado ya en cinco ocasiones en…
He comprado ya en cinco ocasiones en esta tienda y la calidad es sorprendentemente buena y nunca he tenido ningún problema con la entrega ni el servicio
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
We truly appreciate your ongoing support. It is our strongest motivation to keep improving. We remain committed to creating high-quality products and offering a better experience for all our users.
Defekte EarFun Air Pro 4 & miserabler Kundenservice
Ich habe die EarFun Air Pro 4 direkt über die offizielle EarFun-Website gekauft. Von Anfang an gab es mehrere Probleme:
– Gesprächspartner hören mich kaum (Mikrofonfehler)
– Schrille, sehr unangenehme Störgeräusche
– Unzuverlässige App-Verbindung
Ich habe den Kundenservice mehrfach detailliert kontaktiert. Trotzdem bekomme ich immer wieder exakt dieselbe Standardantwort, als würde niemand meine Nachrichten überhaupt lesen. Auf meine konkreten Fragen wird nicht eingegangen.
Statt einer normalen Rücksendeadresse verlangt EarFun, dass ich die Kopfhörer und das Ladecase zuerst komplett zerstöre und Fotos schicke. Eine schriftliche Garantie, dass mir tatsächlich der volle Kaufbetrag erstattet wird, habe ich trotz mehrfacher Nachfrage nicht erhalten.
Durch diese fehlende Transparenz und die respektlose Art, meine E-Mails zu ignorieren und ständig denselben Text zu schicken, wirkt der gesamte Prozess absolut unglaubwürdig und kundenunfreundlich.
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
We sincerely apologize for the inconvenience and for the experience you’ve had. Thank you for taking the time to share your feedback with us. Please rest assured that we’ve taken note of it and will continue improving our after-sales service.
Return to China and pay for shipping??
Bought a pair of earphones, didn't like them. ANC didn't work for me. No problem, I got the 30-days-money-back guarantee, right? Wrong! Without me knowing, they sent me my delivery directly from China and without stating it anywhere in their terms they now require me to send these earphones back to China and pay for shipping. Then I'll maybe get my money back. Shipping costs 50% of what the earphones cost to begin with.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
Dear Customer, we sincerely apologize for the inconvenience you've experienced. If an order needs to be shipped from our Asian warehouse, this information will always be clearly indicated on the product page in advance.
Klare Kundentäuschung
Ich habe die earfun air pro 4+ von der offiziellen Webseite bestellt, wo stand es wird aus Deutschland/ EU geliefert.
Wurde dann allerdings aus China geschickt.
Nun möchte ich die Kopfhörer zurückgeben, da ich mit der Windgeräusch Unterdrückung absolut unzufrieden bin (eigentlich nicht vorhanden).
Jetzt soll ich die Kopfhörer auf meine Kosten nach China zurückschicken!
Alternativmöglichkeiten werden nicht geboten, obwohl auf der Webseite mit einer Geld Zurück Garantie geworben wird.
Totale Kundentäuschung!
Kann niemanden empfehlen was bei earfun zu bestellen.
9. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
Dear Customer, we sincerely apologize for the inconvenience you've experienced. If your order was placed through our German website, it is normally shipped from our local warehouse in Germany. In cases where a shipment needs to be dispatched from our Asian warehouse due to logistics delays or other special circumstances, we always indicate this clearly on the product page.
Nach einem Defekt
Nach einem Defekt, innerhalb der Garantiezeit, an meinen earfun air 2 nc, wurden mir ohne Probleme, innerhalb weniger Tage, komplett Neue zugesandt.
Aus meiner Sicht ein perfekter Kundenservice!
(Ich bewerte hier nur den Kundenservice von earfun, nicht das Produkt selbst)
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
Thanks for choosing EarFun. Your support is our greatest motivation. We will continue to work hard to create high-quality products and serve users.
The left earbud fell apart in my hand…
The left earbud fell apart in my hand (literally into two pieces along the join) on putting them in my ear. Contacted customer service and they wouldn’t honour their Warranty on a claim it was “improper handling or misuse”, which it clearly wasn’t. Makes you wonder what proper handling and proper use would be…
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EarFun Audio
All of our earphones undergo a full inspection before shipment, and under normal use, they should not come apart simply by being held in hand.
If the unit did indeed come apart on its own without any external force, you may share a screenshot of our conversation with the customer service team. They will review the case again for you.
Meilleur rapport qualité prix 5*+++
Meilleur rapport qualité prix de tous les temps, envoi rapide par Amazon en France, réactivité du service client, remboursement rapide pour une erreur d'achat, vraiment rien à redire, 5*+++. Perso j'ai presque tous les modèles d'écouteur et d'enceinte, j'en achète pour des amis, tout le monde est bluffé de la qualité pour le prix. Ça fait 6 ans que je commande chez EarFun et mes 1ers écouteurs fonctionnent toujours !
Équipe inovante, chaque année ils sortent des nouveautés avec un son encore meilleur, le petit plus : l'application pour gérer les appareils. Franchement un sans faute, j'adore et je recommande EarFun ! Bravo à l'équipe, merci d'exister, continuez ainsi !
1. november 2025
Svar fra EarFun Audio
Thanks for choosing EarFun. Your support is our greatest motivation. We will continue to work hard to create high-quality products and serve users.
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