Awful company made a pre order was not delivered to me on day one or even dispatched. Does not respond to emails to save a extra few pounds go somewhere else not worth it with them never ordering anyt... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
⭐️Absolutely superb company to deal with , I have ordered a few games from them now and they are always delivered on time with tracking and the prices are good too ⭐️
Selskapet har svart
Placed an order last month, didn't receive an order confirmation. Contacted them via their website form, I've had no response. Two weeks later and no item has been delivered. I'm beginning to t... Vis mer
SCAM ! AVOID This company is not trust worthy whatsoever. They don't respond to emails, I've sent over 20 now and the phone goes straight to voicemail. I would seriously be careful using this compa... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Monster-Shop are a UK based independent Console Gaming Shop
Kontaktopplysninger
UNIT 8 WILLOW BUSINESS CENTRE, CR4 4NX, Mitcham, Storbritannia
- contact@monster-shop.co.uk
- monster-shop.co.uk
2,2
Under middels
137 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hassle free
Arrived on time, hassle free and great pre order price, will order from here again
9. mai 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
Great all round, that's what we like to hear.
We look forward to seeing you again soon.
Team Monster-Shop
Tears of the kingdom…
I ordered tears of the kingdom collectors edition. It arrived in perfect condition, fantastically packaged and a day early. Albeit £20 over RRP still highly recommended.
9. mai 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We appreciate the feedback and will pass this onto our warehouse team, they will be very happy.
We look forward to seeing you again soon.
Team Monster-Shop
Great service
My preorder for zelda tears of the kingdom collector's edition delivered on time, I was struggling to find availability for this edition and found this website. I will definitely preorder again in the future
9. mai 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We love the collectors edition and glad you do too.
We look forward to seeing you again soon.
Team Monster-Shop
Svar fra Monster Shop
Hi there,
We are sorry to hear that you are not happy with your experience here at Monster-Shop, unfortunately we have had a few courier delays via Royal Mail. Please send us a message and we will ensure you are compensated for this.
Regards
Monster-Shop
Efficient and friendly customer service
They sorted the technical problem I was having quickly and I was so pleased to be able to place my pre-order for The Legend of Zelda: Tears of the Kingdom Collector's Edition. I asked whether they could send it out slightly earlier as I was going away on holiday on the day of release; they said they couldn't promise it would arrive in time but it did! Fantastic customer service, I will buy again from them.
9. mai 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
Christina it was a pleasure speaking with you throughout, and we are glad we could help sort everything for you before your holiday.
We look forward to seeing you again soon.
Team Monster-Shop
They are awesome!
I preorder a game and arrived the day before the game was realized!! Thanks guys!! <3
9. mai 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
You're always welcome here.
We look forward to seeing you again soon.
Team Monster-Shop
Great purchasing experience
Very fast delivery for my order and a great price!
10. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
Postman was on top form, we're glad to hear.
We look forward to seeing you again soon.
Team Monster-Shop
Great website and great support for…
Great website and great support for them would defo Recommend
11. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We are always here to help and loved talking with you Rob.
We look forward to seeing you again soon.
Team Monster-Shop
Absolutely fantastic service
Absolutely fantastic service. Item arrived a day early (before release date) and was packed with so much care that it arrived in perfect condition. I couldn't be happier.
11. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We are glad your item arrived safe and well, our team put alot of care and attention to our orders, we will pass on the great feedback.
We look forward to seeing you again soon.
Team Monster-Shop
Svar fra Monster Shop
Thank you for taking the time to give us a 4 Star Review!
We look forward to seeing you again soon.
Team Monster-Shop
Excellent customer service
Excellent customer service and constantly kept up to date regarding parcel delivery progress. Can't fault.
3. mai 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We are glad you're experience was perfect throughout.
We look forward to seeing you again soon.
Team Monster-Shop
Amazing service!
Recently only discovered this website and it’s great. Not only was the game I ordered slightly cheaper than other places and I got it delivered a day early, but when I noticed that the pre order bonus wasn’t included in mine even though I pre ordered, I sent an email asking about it, and they got back to me the same day with a code for the content. Really good service!
24. april 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
It was great speaking with you, we are glad you are enjoying your game and the DLC also.
We look forward to seeing you again soon.
Team Monster-Shop
5 star service
The service was 1st class from start to finish keeping me updated every step. Delivered was fast and efficient
26. april 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We always aim to give our customers 1st class service throughout! Enjoy.
We look forward to seeing you again soon.
Team Monster-Shop
Scammers Who Do Not Refund Returns and Awful Customer Service
Weeks after returning an item that was confirmed as delivered I do still not have a refund. Multiple times I have contacted Customer Service only to be ignored and lied to. I would definitely avoid this place!
17. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Monster Shop
Hi there,
We are sorry that you have not enjoyed your experience with us here at Monster-Shop. Unfortunately we did not receive your return back with and we communicated this with yourself, we decided to take this up with the courier and issued you with a full refund so that it would not cause you any further inconvenience.
Regards
Monster-Shop
Feeling valued as a customer!
Was delighted that after waiting in eager anticipation of the Jedi: Survivor launch for months, that my pre order actually arrived a day early. Just another example of Monster-Shop's efforts to deliver impeccable customer service. As someone who's been let down on countless launch days by big companies like GAME and Amazon, it's a delight to have found a retailer that truly values their customers and the logic in pre ordering a game ahead of release.
I truly cannot recommend Monster-Shop enough.
26. april 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We know how much a pre order means to our customers and how important it is that you get this on release day, we will always go above and beyond to ensure we get this to you on time.
We look forward to seeing you again soon.
Team Monster-Shop
Xbox series x pre order
Great communication throughout pre order service. Had an issue regarding a missing code which was resolved the same day. Pleasant staff members. Will definitely be buying from here again
24. april 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review! It was a pleasure speaking with you, thank you for your understanding and communication on this.
We look forward to seeing you again soon.
Team Monster-Shop
I have not received the game I ordered…
I have not received the game I ordered over 2 weeks ago. It was a birthday present for me son who was very disappointed on his birthday not to get it. I won't be buying anything for this company again.
10. april 2023
Svar fra Monster Shop
Hi there,
We are extremely sorry to hear that you have not yet received your game from us here at Monster-Shop. We have contacted Royal Mail and will ensure this is resolved immediately. We have issued a full immediate refund whilst we investigate this. Again we are sorry for the inconvenience caused by this delay.
Great service
Game came on release day, and was cheaper than everywhere else . Great service
22. mars 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
We look forward to seeing you again soon.
Team Monster-Shop
Misleading advert statee pre order of Resident…
Advert stated pre order of Resident Evil 4 came with some free extra memorabilia, nothing arrived just game. Company contacted me with the code for DLC.. happy with resolution.
22. mars 2023
Svar fra Monster Shop
Hi Mr Fisher,
Please accept our apologies on this, all bonus DLC was sent out automatically upon dispatch. We have resent this over to you just now. Please can you check your junk/spam folders for an email from us.
If you experience any issues at all with the DLC please contact us and we will ensure this is resolved immediately for you.
Regards
Team Monster-Shop
No problems at all.
24. februar 2023
Svar fra Monster Shop
Thank you for taking the time to give us a 5 Star Review!
This is what we like to hear Daniel.
Team Monster-Shop
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.