merch.warhammer.com Anmeldelser 233

I'm only rating this 3 stars since I haven't received my order yet. I see that there's some sort of error with the shipment and it hasn't left the country of origin (Great Britain) yet. Not sure what that's about but I'm hoping to receive my item sometime this month.

Ease of ordering and fast shipping.

Absolutely abysmal service, only customer service is from AI that does not help at all. ordering thru this site is the biggest waste of time and money. nothing ships for weeks and that’s if it even ever ships. HORRIBLE. should be shut down for how bad they are.

Amazing customer service! If only every company made the effort to provide service this good, it would be fantastic. Rosey was a brilliant person to deal with. She was quick to find solutions to problems and always responded promptly and kindly. Give her a promotion – she’s incredible!

Item returned because of missing information on shipping label. Sending me another one with zero issues.

I did experience a brief delay in shipping but everything was resolved with no hassle and the customer service was prompt to respond and was very polite and offered a discount over the matter.

I recived a wrong article, the support replied very fast and was able to solve my problem. I am very happy with the service!

Fantastic Service. Outstanding support. I contacted support to speed up the delivery on an order as it was for a birthday present. I had daily updates and the parcel is expected a day ahead of schedule. I cannot thank Rosey and the team enough.

I've ordered several Joytoy figures from the Warhammer merch store and they normally get my orders to me promptly and without much fuss, but on the rare occasion that something has gone wrong they have also been incredibly helpful in resolving my issue and doing everything they can to fix the problem. I'll be ordering much more from them going forward!

Rosie was very helpful & resolved my issue. Communication was fantastic & I couldn’t have hoped for better customer service!

Rosey & Rhena were fantastic to deal with, quick, attentive and friendly, couldn’t have been handled better by anyone else.

Josh

Outstanding products and delivery time.
Just makes the gaming greater.

I did not receive my merchandise I purchased about 4 weeks ago 84$. Real professional

Ordered some supposedly in stock items almost two weeks ago and nothing has been dispatched with the only answer from support being it's "waiting to be dispatched" very poor from them.

I had an issue where a shirt was possibly lost in the mail. I reached out and Rhena confirmed the shirt was most likely lost in mail and she IMMEDIATELY scheduled a replacement shirt for me immediately. Happy with the help

I purchased a T shirt as a birthday gift for my son, he is delighted with the gift. These T shirts never disappoint. Great quality, design and wash really well. It’s not the first T shirt purchased and hopefully won’t be the last.

Placed a pre-order for an item in Jul 2025. Since then, I received updates in Oct and Nov 2025. The most recent to say would be delayed until Feb 2026.

22 Feb, I wrote to Customer Care (using the email address given on the website) to see if I could get any further information on when the item would be dispatched. After more than a week (taking me into March, which means the updated dispatch date has come and gone), I have still not received a response.

Additionally, the AI bot is not very helpful, as it can only confirm what you can already see for yourself (order not yet dispatched).

Superb products and fantastic customer service. What more can you ask for?

I ordered a flag to hang on the wall. The quality of the product seems to be acceptable, but what is not acceptable is how badly GW secured the product inside the package. It was just thrown loosely in to the envelope, without any additional safety such as a simple plastic package to secure the inner product. For such an extremely unreasonable price, it seems weird to send the merchandise like this, when even Aliexpress often sends it with more protection.

Fast International shipping, quality materials.