I placed an order on April 17th 2026 and have still not received any information on dispatch or anything. From reading the description I was aware it was a preorder and would take 6-8 weeks but it's n... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Placed a order in may , still not received anything , clicked on order details and come back as page no longer exists , luckily paid through PayPal so have requested refund Shame as looked great pro... Vis mer
As someone used to Moroccan hammam products, I was honestly impressed. The textures feel authentic (especially the black soap), and the whole experience really reminds me of a proper hammam at hom... Vis mer
Selskapet har svart
Although the order took over 7 months to arrive communication was provided throughout. It was frustrating as ordered for a Xmas present but it appears to be a smaller business with shipping issues. I... Vis mer
Selskapet har svart
2,8
Middels
110 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 59 % av de negative anmeldelsene sine
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5 weeks waiting no products arrived
5 weeks waiting no products arrived! I purchased two set one was a gift for my friend, I’m so disappointed! I’m now seeking refund and will take my money elsewhere! It does state preorder can take two weeks to be made has it’s description says made in Morocco mean authentic Hammam which I wanted! I feel really disappointed because we are way past the time frame!
We can all become business women drop shipping taking the customers money then not sending products! Customer service and satisfaction is what build a business not taking money with false promises! I suggest getting a business loan so you can pre buy your products!!!
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Dear Lisa,
Thank you for reaching out, and I sincerely apologize for the frustration you've experienced with your order.
I want to address your concerns directly. According to Royal Mail tracking (IV532222342GB), your order was successfully delivered on [delivery date - you can check the tracking link]. Your parcel containing two complete Hammam ritual sets was dispatched on December 29th, approximately 5 weeks after your November 25th order, which falls within our stated 6-8 week preorder window displayed at checkout.
I understand this wait felt longer than expected, and I genuinely apologize that our preorder timeline wasn't clearer to you. However, I must respectfully address a few points in your review:
Regarding our business model: Maison Zee is not a dropshipping operation. We work directly with artisan cooperatives in Morocco to source authentic, small-batch Hammam products made using traditional methods. This heritage approach requires longer production times, which is why we operate on a preorder basis and communicate this clearly before purchase.
Regarding the chargeback: Our records show your order was fulfilled and delivered as confirmed by Royal Mail. Filing a chargeback for a delivered order constitutes fraud and can have serious consequences. We will be providing tracking evidence and delivery confirmation to your bank to dispute this claim.
Moving forward: If there was a genuine issue with your delivery or product quality, I would have been happy to work with you directly to resolve it. Unfortunately, the chargeback process has escalated this beyond a customer service matter.
If your parcel genuinely did not arrive, please provide evidence from Royal Mail, and I will investigate immediately. Otherwise, I kindly ask that you withdraw the chargeback claim so we can resolve this appropriately.
I take customer satisfaction seriously, which is why I'm committed to transparency about our production process and delivery timelines. I'm sorry we didn't meet your expectations, but I hope you'll understand our position.
Highly Misleading - Paid for 24h Tracking for a 2-Month Wait
I am writing this to warn other shoppers about the deceptive checkout process at Maison Zee. I purchased the "Miss Hammam Bundle" as a gift, and the website allowed me to select and pay for Royal Mail 24h Tracking at checkout. This naturally gave the impression of immediate delivery.
However, after the order didn't arrive and l contacted support, I was told it was actually a "pre-order" and would take 6-8 weeks to arrive.
The "pre-order" status is buried in a single line of text deep in the product description, and the "Add to Bag" button does NOT change to "Pre-Order."
Crucially, the 6-8 week timeframe is not mentioned at all on the product page or in the confirmation email—it is hidden away in their FAQ pages.
While their support team was quick to reply (even on Christmas Day), the business model feels incredibly dishonest. They take your money upfront to fund their small-batch production while promising "24h shipping" that they won't actually use for two months.
If you are buying this for a specific date or event, do not trust the shipping options at checkout. You are essentially giving them an interest-free loan while you wait nearly two months for your order. Extremely disappointed and would not have ordered if the wait time was clearly disclosed.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Hey Dominic
Thank you for your feedback, and I'm sorry for the confusion around the shipping options at checkout.
You're right that the preorder timeline should have been clearer. We're currently on preorder (6-8 weeks) due to unexpected delays from our Moroccan artisan cooperative suppliers – something we've been communicating via email and social media to all customers, along with options for partial dispatch at no extra cost or full refunds.
However, I completely hear you that the checkout experience was misleading. The Royal Mail 24h Tracking option refers to the carrier method once dispatched, but it shouldn't have been presented that way during a preorder period without clearer context upfront.
Why we use preorders: As a small-batch brand, we work directly with artisan cooperatives in Morocco to preserve traditional hammam craftsmanship. Preorders allow us to fund ethical, small-batch production without holding excess inventory, but transparency is non-negotiable.
What I'm fixing:
Making preorder status and dispatch dates unmissable at checkout
Adjusting shipping options to reflect actual timelines during preorder periods
Adding expected dispatch dates to all confirmation emails
For your order: If you'd like to cancel for a full refund or discuss partial dispatch options, please email me directly at orders@maisonzee.com and I'll prioritize this today.
Thank you for this honest feedback – it's helping us improve.
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