I placed an order on April 17th 2026 and have still not received any information on dispatch or anything. From reading the description I was aware it was a preorder and would take 6-8 weeks but it's n... Vis mer
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Se hva andre synes
Placed a order in may , still not received anything , clicked on order details and come back as page no longer exists , luckily paid through PayPal so have requested refund Shame as looked great pro... Vis mer
As someone used to Moroccan hammam products, I was honestly impressed. The textures feel authentic (especially the black soap), and the whole experience really reminds me of a proper hammam at hom... Vis mer
Selskapet har svart
Although the order took over 7 months to arrive communication was provided throughout. It was frustrating as ordered for a Xmas present but it appears to be a smaller business with shipping issues. I... Vis mer
Selskapet har svart
2,8
Middels
110 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 59 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I loved and used all the products
I loved and used all the products. It’s really good when you dedicate a day to following all the steps. I did preorder this a while ago and the delivery wasn’t the fastest and an item was forgotten. I did communicate a few times but they were able to send out everything. I really do love this product and will continue supporting.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you so much for this, and for your patience through what wasn't our smoothest moment — it truly means a lot that you stuck with us. 🤍 The preorder period was a really difficult time operationally, and we're so glad the team was able to get everything sorted and out to you. You're so right about dedicating a full day to the ritual — that's when the magic really happens! We're grateful for your continued support and can't wait for you to experience the next order with the seamless service you deserve. See you soon! 🫧
Scammers.
Scammers.
Waiting 11 weeks for my order so far and they are no longer responding to messages
I am having to claim back my money via my bank
I was incredibly patient but it comes to a point where the lies are just no longer good enough
They also breach GDPR rules - sending emails to hundreds of people publicly - not via BCC
Avoid avoid avoid do not give them your money
This company needs to close
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
I'm truly sorry for the experience you had — the wait, the frustration, and the feeling of not being heard. None of that was acceptable, and I understand why you reached out to your bank. I have since been in touch personally and I hope we were able to resolve things for you.
Regarding the email incident — this was a genuine human error and not something taken lightly. The correct steps were taken immediately: affected customers were notified the same day, the incident was formally documented, and a full review of our processes was carried out to ensure it won't happen again.
Maison Zee is a small, founder-led brand that went through a very difficult operational period. That is not an excuse — but it is context. We have made significant changes and are committed to the standard our customers deserve. I hope in time we have the chance to show you that. 🤍
Definitely Recommend
I absolutely love the products. The skincare has completely changed my routine for the better, and I’ve ordered several times now. My skin feels so much softer and I’ve genuinely noticed a reduction in pigmentation. I’ve tried so many exfoliating gloves over the years, but this one is honestly genius. It actually does what it’s meant to do and leaves my skin feeling refreshed. I've noticed a reduction in my acne too.
I’m obsessed with the body oil — I use it nearly every day. I use the clay and soap every other week and they make such a difference. My skin feels amazing.
Yes, there have been some delivery delays, but considering everything going on, it's completely understandable. I’ve always been kept in the loop with updates, which I really appreciate.
I think it’s a bit unfair that some people are leaving negative reviews purely based on delivery times, especially when Maison Zee clearly states that items are pre-order and sends regular email updates. I’ve always received my orders in the end, so it’s definitely not a scam.
Haleema x
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Haleema, this genuinely brought tears to our eyes. 🤍 Thank you — not just for the kind words about the products, but for taking the time to share your experience so honestly and so generously. Knowing the routine has made a real difference to your skin, your pigmentation, your acne — that is everything. That's exactly why Maison Zee exists.
And thank you for understanding the journey we've been on. It hasn't always been smooth, and we've never taken the loyalty of customers like you for granted. Knowing you felt kept in the loop and supported throughout means the world to us.
The Kessa Glove, the Body Oil, the Clay — you're doing it properly and it shows! We're so proud to be part of your routine. See you for the next order! 🫧
— Zahra & the Maison Zee team
My experience with this company has…
My experience with this company has been faultless. I ordered the full hamam ritual and think the products are exceptional. I also can't fault the customer service.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you so much, this is just wonderful to read! 🤎 The full hammam ritual is such a special experience and we're so proud of every product in it. So glad the customer service matched up too. We really appreciate your support! 🌿
Data protection = 0…Leaked my personal…
Data protection = 0…Leaked my personal email address and name, when sending out marketing emails!
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Hi Farrah, I am so sorry, this was a genuine human error. A review request email was sent today and recipients were CC'd instead of BCC'd, meaning email addresses were visible to others. No other personal data was shared, but I completely understand why this is alarming and unacceptable. I've already taken steps to address it. Please email me directly at orders@maisonzee.com and I will ensure you're kept informed. I'm truly sorry.
Everything was great
Everything was great, only issue was the supply was out of the mitts and I wish i was told before I got concerned about my order, other than that, support was great once I got an update
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you, Gabriel, really appreciate the honest feedback! 🤎 You're completely right that you should have been told about the stock issue proactively rather than having to worry about your order. That's a lesson we've taken seriously. So glad the support came through once contact was made, and we'll make sure communication is much faster from the start going forward. Hope to see you again!
Long waiting times
Took ages to arrive. More than a month.product was good though. I don’t remember date of experience
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you for the honest feedback, and really glad you loved the product! 🤎 The wait time you experienced was during a period when we faced stock delays from Morocco that affected a number of orders — something we've since worked hard to resolve. Delivery times are now back to normal and we'd love to have you back for a much smoother experience.
Oh dear delivery took so long!
Oh dear delivery took so long!! I was still chasing my order 3 weeks later only for customers to state ‘it will be posted soon’. Order arrived and was missing one item. Reached out to customer services again and no reply back. Luckily a few more weeks later and my product arrived. Would I use again…. No!
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Hi Colette, I'm really sorry for the experience you had. The delays, the vague updates, and then having to chase again for a missing item, none of that was acceptable and I completely understand why you wouldn't want to come back. We went through a genuinely difficult period with stock delays from Morocco that affected fulfilment and communication, and it clearly let you down at every step. I hope that if you ever do give us another chance in the future, the experience will be completely different. I'm sorry we didn't get it right for you
Products are great quality
Products are great quality. Customer Service are always there and reliable.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
This really means a lot, Mehnaz, thank you! 🌿 Knowing the products landed well and that you felt supported makes everything worthwhile. We're so glad to have you with us. 🤎
Fantastic experience
Fantastic experience and I love this company. I hope that they grow even more as that is what they deserve
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
This made us smile so much, thank you! 🤎 Comments like this are what keep us going. We really appreciate your support and hope to keep earning it.
Great product!The products feel very clean without…
The products feel very clean without drying out the skin which I really appreciate since I have really dry skin. I also really love the black soap combines with the exfoliating glove for my keratosis Polaris. Would definitely buy again!
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you, Gilda! 🤎 This is so great to hear, the black soap and kessa glove combo is genuinely one of the best things for keratosis pilaris, so we're thrilled it's working so well for you. And no stripping of the skin is exactly what we aimed for with the formula. We'd love to have you back!
Amazing product
Amazing product, melts away all the dead skin and leaves the skin shiny and smooth. I had to wait sometime for my order as it was pre order but amazing product nonetheless!!
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you so much, Aqsa! 🤎 We really appreciate your patience with the wait, and we're so glad the products made it worthwhile. That smooth, shiny skin feeling is exactly what the hammam ritual delivers!
Lovely products
Lovely products! I got the kit with the scrub and clay mask and my skin felt so smooth after. I will definitely buy again
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you, Lili! 🤎 The scrub and clay mask together are such a powerful duo, that smooth skin feeling afterwards is so satisfying! Can't wait to have you back.
Love the Hammam experience 🤍 skin is…
Love the Hammam experience 🤍 skin is radiant !
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Radiant skin and a proper hammam experience — that's the dream! 🤎 So happy you're loving it. Thank you for sharing!
A Brand Built on True Perfectionism
I had the opportunity to work closely with the owner of Maizon Zee, and I can confidently say that the brand truly embodies perfectionism. Great attention is given to every detail, from the quality of ingredients and product design to packaging and customer experience. The owner’s knowledge and expertise, particularly influenced by her time in Morocco, are clearly reflected in the brand’s standards. Maizon Zee stands out as a high-quality and reliable brand.
15. juni 2025
Anmeldelse skrevet uten oppfordring
Authentic
As a Moroccan women , I can confirm that’s 100% authentic with perfect results.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Coming from a Moroccan woman, this is the highest compliment we could receive 🤎 Authenticity is at the heart of everything we do, so thank you for confirming it lands that way. Means the world!
Recently left a positive review which I take back
Recently left a positive review which was in fact promted, but I take it back. This company is clearly experiencing difficulties and is clearly not taking any accountability for the situation. What makes things worse is that for the 6 weeks I have not received my order i have been recieving constant marketing emails encouraging me to buy as if any new order would ever be shipped. I have been in contact with the brand (probably just 1 person) directly and not only have given empty promises on my order being shipped they even encouraged me to sign up for a subscription knowing full well they arent planning on shipping anything. I am fumimg.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Hi Lauren, reading this from someone who has been such a genuine supporter of Maison Zee since early 2025 really hit home. You deserved so much better than what you experienced, and we let you down at every step. The marketing emails going out while your order was delayed was wrong, and we completely understand why that felt tone deaf. Your order has now been fulfilled and your refund processed. We've sent you an email directly as we'd rather speak to you personally than through a public reply. We genuinely hope that when the dust has settled, you might give us another chance, your skin results are exactly why this brand exists.
My New Favorite Skincare Treat
I was very happy with my Miss Hammam bundle and it left my skin feeling very nice and clean, it is definitely a good addition to your everything shower. Overall I was very happy with my order after using it and felt my skin feeling much smoother and brighter following the exfoliation and I would be happy to order again.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Soukaina, this is so lovely to read! 🤎 The Miss Hammam bundle really does transform your shower routine — and that smoother, brighter skin feeling after exfoliation is exactly what the ritual is all about. So glad you experienced it! We'd love to have you back.
Best luxury Moroccan hammam
As someone used to Moroccan hammam products, I was honestly impressed. The textures feel authentic (especially the black soap), and the whole experience really reminds me of a proper hammam at home.
Everything feels well thought out, from the formulations to the scents and packaging. It’s rare to find a brand that keeps that traditional feel while still making it more modern and aesthetic.
Really happy with my order, I’d definitely recommend.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Yassmine, this review genuinely means everything to us 🤎 Coming from someone who truly knows Moroccan hammam, your words carry so much weight. Keeping that authenticity alive while making it feel fresh and accessible is exactly what we set out to do — so hearing that it landed that way for you is everything. Thank you for taking the time to share this. À bientôt! 🌿
The products are lovely
The products are lovely. Really pleased with them. great product
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Maisonzee
Thank you so much, Nilofar! 🤎 So happy to hear you're pleased with everything, that genuinely makes our day. Hope to see you again soon! 🌿
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