Maisonzee Anmeldelser 

I placed an order on April 17th 2026 and have still not received any information on dispatch or anything. From reading the description I was aware it was a preorder and would take 6-8 weeks but it's now been 13 weeks and i've been completely left in the dark with nearly £70 gone down the drain. I've emailed several times, tried contacting them through website and even whatsapp but no response. I think it's a little unprofessional to be honest to be left in the dark. If you don't have the product you shouldn't advertise it as such and you most definitely should communicate to the people who have bought from you. I don't know if i'm ever going to get this product.

Placed a order in may , still not received anything , clicked on order details and come back as page no longer exists , luckily paid through PayPal so have requested refund
Shame as looked great product

I really wanted this to be a good experience, I read reviews that the dispatch time was long, so I was ready to have to wait so long as the products were good. I waited 7 months and only recieved 3 items out of 6, I was given store credit for the missing items, which I didn’t want but also it wasn’t actually available either. Whenever I’ve emailed the company they have been good at responding, but when I queried the missing store credit I received radio silence. Such a shame.

My experience has been nothing but lies, delays, and complete incompetence. If I could give them zero stars I would.

I placed an order in November 2025 and never received the item. For 8 months now, I had to chase them because they barely replied and kept saying there was delays and that they would dispatch the items soon. Even their responses were like an AI bot. I requested a refund in early 2026 and they said they would refund me but didn’t take any action. In May, I chased again and they did respond, telling me parcel had been “delivered” months ago. When I asked for proof of delivery they gave me the incorrect tracking details of another customer with a blurry photo of a door and had nothing to do with my address.

After that, they told me they would refund me in 5-10 working days. They didn’t. They even said they would send a courtesy gift with the available items they had in stock for the inconvenience — never happened. Just another empty promise.

Eventually, they stopped responding altogether. I had no choice but to go through my bank and file a dispute. Barclays investigated the situation and ruled in my favour because the company couldn’t provide proper proof or honour their own refund promise. I only got my money back because my bank intervened — NOT because Maison Zee refunded me.

After reading other reviews online, I realised my experience wasn’t unique. Many people have gone through the same thing — wrong tracking, no delivery of items, no refund, and endless excuses.

Communication with the customer is key and even if items are delayed etc, they should proactively update you but instead they led me on for 8+ months. That’s not an excuse, even if you are a small business or Female owned, that does not give you a free pass to treat customers poorly.

Please save yourself the stress and money. DO NOT order from this place. I wish I had read the reviews beforehand. It’s not a business with integrity or transparency and is extremely dishonest. There’s absolutely no point in having a dressed up website or Instagram page if you cannot get the basics down of running a business and cannot even get your products to the customer. Every company can face supply chain issues but if your customer is waiting 8-9 months then you should cease to take further orders until everyone has received their products. This business should be shut down and anyone who is currently waiting for a refund or hasn’t heard back should proceed to file a claim via their bank. It’s unfair to rob people of their hard earned money.

Twice I purchased from this business and both times were bad experiences. The first time my order was delayed and took weeks to be delivered but apparently they were waiting for stock so I thought fair enough. Now the second time I purchased, I gave it another chance but still have not received my order and it’s been over a month. I contacted multiple times regarding my order after they said they will update me but there has been no response. This is very unprofessional, they could have had the decency to reply and communicate this way I wouldn’t be so annoyed.

I like Moroccan products, and like this brand for body care is best for moroccoan shower ♥️ thank you

Very good product

I have never had to write a complaint before but I believe this particular company warrants it.

I placed an order on the 3rd February when the items were supposedly in stock. When the item was not dispatched I wrote an email which was ignored. I then sent a message on instagram which was also ignored until I wrote publicly. She responded to say it’s a 6-8 week wait time. I waited 6-8 weeks and of course still no items. She then proceeded to cancel half the items in a bundle order. I asked to fully cancel the order and she implied that she will send me a “special bundle” to placate me.

When I asked about this 3 weeks later, she acted as though she had not offered me a bundle so that I could receive the full items I had ordered and instead sent me a link to purchase again at a higher price. Bearing in mind that I still have yet to receive the original order.

When I explained how ludicrous this was, she of course promised that she will get the items sent to me free and she just needed to wait till the office was open to get an idea of my order delivery. Up until this point, though communication was poor and constantly laden with excuses she was at least making a polite response eventually.

That is until I began asking for an ETA. It has been 4 weeks since I have asked and she has read the messages but still no response. Apparently it is far too much to request an ETA 20 weeks after you have ordered an item that was in stock.

When I reminded her on the 26th May that I paid for 48 hr delivery from Royal Mail, she ignored my message but on the 27th May “despatched the items to Royal Mail”. Today is the 23rd June Royal Mail has yet to receive this mysterious snail paced despatch.

In short, order at your own peril. Whilst the product itself may be good (My sister ordered a couple of years ago);
the shortcomings of the team do not bode well for the company. The communication is atrocious, the company is disorganised, the owner routinely lies to customers and you may never receive your order.

Bought this set at gift for my girlfriend she absolutely love and now we do Hammam once a week together

I visits Morocco once and had an Hammam in the Riad I was in and Omg so happy now I can do this rituals at home it’s become one thing I look forward each weekend will be reordering again

Azienda assolutamente spam visto che ogni cosa che compri è in preordine (ma chiaramente sul sito non lo scrivono, devi arrivarci per magia)
Contattare il servizio clienti è impossibile quindi risparmiate la fatica, sono riuscita a farmi rispondere su tiktok per miracolo (che fa già ridere così)
Risparmiatevi i soldi che non ne vale la pena
Articolo ordinato ad aprile e mai spedito
Almeno mi rimborsassero

I placed an order with Mason Zee on 14 May and paid just under £82. After waiting three weeks with no update, I submitted an enquiry through their website regarding my missing order and received no response.

I then contacted their live chat support and was surprised to find the owner, Zahra, responding. Communication was extremely poor, with delays of 10–20 minutes between replies. I was asked for my order number, provided it, and then received no response for a considerable time. When a reply finally came, I was simply told to send an email, despite no email address being provided. I was then asked for my order number again and subsequently ignored.

At the time of writing, I have neither received my order nor a satisfactory explanation as to where it is. The lack of communication and customer service has been extremely disappointing, especially given the amount paid. Based on my experience, I cannot recommend this company.

Ordered 3 months ago. They said they didn't have my products in stock and still have never refunded me. Complete scam company set up to steal your money. Avoid.

Bought this for my girlfriend while ago she love it and I also get chance to try them will be repurchasing soon

Ordered through their website in april first week... received an email stating order will be shipped in 3-5 days after this when reached out to them on IG they say 6-8 weeks to dispatch.... waited stil until first week june reached out to them again on IG was left at seen... guys this place is a glorified scam... dont waste your time ordering from them you will never receive it... all you will receive is a package of bs stating each product is handcrafted for you lol okay!! I never leave a negative review but this level of unprofessionalism deserved it..sorry to say this but if you do not understand the ecommerce supply chain you should not get into this business as all you are doing is fooling your customers and giving them false hopes for their orders. Never again!

I placed an order for delivery to UAE 2 months ago and never received it. I never even got to track my order. Very bad service

Although the order took over 7 months to arrive communication was provided throughout. It was frustrating as ordered for a Xmas present but it appears to be a smaller business with shipping issues. I brought the Hamman package and all products are 10/10, I’ll be reordering soon! Great quality and no irritation

I never received my order. They never responded to any of my emails or dm’s. It’s been over a month and I’ve still heard nothing. I am having to get a refund through my back. Incredibly unprofessional. As soon as I made my payment the next day they sent me an email saying I was eligible for a pre-order for the same package that I ordered except I get a free gift. However they took money out of my account already. On their website they said that some orders can take a while to be delivered however they also promised to keep customers up to date about their orders. When I try to track my orders now, the link just leads to an error. I am so angered by the level of unprofessionalism. This company should be ashamed of themselves and I still haven’t gotten my money back or my order!! Don’t waste your time.

Placed an order back in November 2025 that never arrived. I sent them several emails chasing up an update on my delivery, but received no response so I opened a chargeback with my bank. Only after opening a chargeback did I start receiving emails from them telling me that it was some sort of “pre order” and that the delivery will take up to 8 weeks urging me to close the chargeback which I did.

Eventually I ended up forgetting about the order, and it never did arrive in the end. Today I received a promotional spam email from this scam of a company which I didn’t sign up for, but on the bright side I can now leave this review here to let people know think twice before ordering from here.