Maisonzee Anmeldelser 

Sadly, I'm joining what appears to be a growing number of people who have purchased a bundle and have yet to receive it.

Not only that, when I orignally emailed asking about where it was, they were speedy enough to let me know the timelines. However, once that timeline was up and I still hadn't received it, I asked for a refund (I've emailed on 3 occasssions asking for a refund) and now i'm getting radio silence.

It's a shame as the products look great but the headache of either getting your products or getting a refund isn't worth it. I can't believe the site hasn't been taken down for being a scam to be honest.

Please steer clear. Order over 8 weeks ago and received nothing till date. No periodic updates when I did enquire in the middle received a snooty reply. When the company went way past the expected delivery date even then they did not reach out. I didnt get a response until I said I am giving them notice that I will be raising a bank dispute. Got back to me saying there was a technical issue and a was custom hold up, offered a refund and said I had the option to wait for items, which never arrived! As of yesterday I received confirmation that my refund has been issued with 20% off from my next order. Judging by all the other reviews on here and the poor customer service here's hoping I receive my refund!

I placed a order on the 15/11/25 for just under a £100.00 and have received nothing from them other than one misspelt response , asking for my order no which I replied to them with it . Since then nothing although I have sent several emails and tried calling the two contact numbers they provided , of which are no longer available, also sat for over 35 mins on live chat waiting to have a live chat but nothing . I would avoid this company like the plague absolute scam . I will getting in touch with credit card provider!
STAY CLEAR !!!

Ordered product mid December and still waiting I emailed in January to explain shandy received and they said 6 to 8 weeks to prepare product has now been 9 weeks emailed twice since and been ignored. Very poor customer service

Awful customer service - order never arrived and when attempt was made to contact the business all enquiries were ignored.

I ordered from them on the 28th of October 2025. It is now the 16th of February and they have still not sent my order. The promise of a pre order (which I wasn’t actually aware of when I ordered) was 6-8 weeks.

I emailed on the 6th of this month and they advised they would send it out next week (9th-13th) and this never happened.

Passive aggressive email replies when I tried to ask about a delay in my order at first riddled with spelling errors and a spam copy paste of their business motto, and months later clear use of AI to reply instead. Safe to say I will never be ordering from this company again.

Ordered early November, emailed in December was told that they had first lot of orders come in and mine would be with next lot of orders that come in. Emailed January asking for refund, this is what I received.

Hope you are doing well. We understand your concerns as you have not received the order yet.

We wanted to be completely transparent and share a little context with you. The first batch of the shipment has arrived, however the second batch is currently facing a delay. Unfortunately, our supplier also made an error and sent only half of the bundled items in the first batch, which has affected our dispatch schedule.

Please rest assured that we are actively following up to receive the remaining items as quickly as possible, and we will dispatch your order as soon as it is complete.

Each Maison Zee ritual is freshly handcrafted in Morocco using authentic ingredients, designed to bring you a truly luxurious hammam experience at home. We know how eager you are to enjoy your rituals, and as the saying goes, good things take time — and we promise it will be worth the wait.

We truly appreciate your patience, understanding, and continued support. It genuinely means so much to us as a small, independent brand, and we are incredibly grateful to have you supporting what we are building.

As a thank-you, we’d love to offer you 20% off your next order. Simply use the code MAISON20 at checkout whenever you’re ready.

Thank you again for your patience — we can’t wait for you to experience a little Moroccan getaway through your Maison Zee rituals very soon.

Best Regards

Miss Ash

SCAM

I placed my order in November and still have not received the product. Since ordering, I’ve repeatedly been told that it’s a pre-order and that delivery is coming soon, but months have now passed with no item delivered.

The biggest issue has been the lack of clear communication. There have been delays, but no proactive updates. As a customer, it’s frustrating to keep being told it will arrive “soon” without any actual dispatch confirmation.

Unfortunately, this experience has been disappointing and has not met expectations in terms of service or reliability.

1000000% Avoid!

Awful and scam. Ordered on 26 Dec 2025 and not received yet. Absolutely no tracking updates, response to emails, Instagram dms, filing complaint on shopify does nothing. Highly unprofessional for products that are so expensive as well, just gives off scam to be honest. How is such a company even running? Please do not buy.

I ordered a bundle on 18/11/2025. After a couple of weeks of not receiving the product, I emailed customer service to find out the status of the product, to which I was told it was a pre-order and will take 6-8 weeks. I was never notified of it being a pre-order at the time of purchase, however, I was happy to wait as I appreciate it's a small, independent business and I loved the idea of the product being sourced from Morocco.

Since then, I have still not received my product. I enquired again, to which I was told they have changed their logistics process and the product is being delivered by land, and therefore there is a delay to my product.

It has now been 3 months since I purchased the product and nothing has arrived, and no response from the customer service team.

It's situations like this that put people off supporting independent businesses. If there was communication from the beginning to confirm it was a pre-order and that the product may take months to arrive, then I would have no reason to be frustrated, but it feels like every time I message customer service I am met with a different excuse.

This is ultimately what leads to people to leave negative reviews on Trustpilot as it seems to be the only way people can actually receive any type of response.

Looking at their social media profiles, it seems a lot of people use this product which baffles me because if it's taking 3 months on average to deliver the product, why do so many people have access to it? Seems to me that their main concern is ensuring the influencers get what they need for free and everyone else who has paid and spent their hard-earned cash just needs to sit back and wait.

Beyond useless !!! My order never materialized… Shopify ..another useless
platform has no way for you to connect with them . I am beyond frustrated and relieved that it was just a small trial order . Do not order from them ! I have sent 3 emails over 2 weeks and still had no response .

For a small business these products come like luxury products. It was so worth the wait. I’m loving my maison zee body oil!!

The Hammam Kit is literally the best. You get your money worth with Maison Zee and the quality of the product is excellent!!

Ordered from them a week ago. The order hasn't been dispatched. No news of it. They don't reply on email or instagram. Their comment section is closed. Feels like a scam. Should have checked reviews here before ordering.

I cancelled the subscription because the price of the oil was okay though a bit small for the price but paying 3/4£ for delivery is a rip off every month it should be free delivery with subscription. However after cancelling subscription and speaking to someone that said it will be cancelled to my surprise I have been charged for the subscription and it’s still ongoing so I was lied to. It’s just a rip off

Foolishly didn’t check this place out on TrustPilot until much later on after not receiving order.
Placed on 22nd November where it seems I have now been ghosted by them as they won’t reply to any of my emails.
Essentially they are thieves, £40 down with nothing to show for it.
They have restricted comments on their Instagram and if you check on Facebook their comments have been hidden here too. I have commented on several posts to see if it provokes a response from them.

Avoid at all costs, they have very convincing social media accounts but it seems they are not to be trusted after reading these reviews and from my own experience.

I placed an order on 14/11/25 and, to this day,I haven't received anything.
I contacted the company several times,and every time I got a different excuse:
-That the item was a pre-order taking 6-8 weeks(this was never mentioned at checkout),
-That they are small company,
-That they had to change transport,
-They even offered to ship half of the order,which never happened.
You can't leave reviews on their website, and all email responses feel automated and generic,not like real customer support.
Based on my experience,this website is not trustworthy. I strongly recommend not ordering from them

Much like the other reviews I ordered the Hammam set on 15/11/25. I chose Royal Mail 24 as delivery option. When the item was not received by mid December I was advised that the item was ‘Pre Order’ and would take 6-8 weeks. If I had been made aware of this at the time I would have saved my money. I made further contact 2 days ago and got the same response. Negative comments made on the companies Instagram and Facebook page disappear.

I ordered from this company on 20th December and when I queried where my order was I found their responses to be passive aggressive inntheir private DMs. When I continued to post my concerns publicly, they sent me an email saying they had cancelled my order, without me asking for it to be cancelled and the email also stated "your payment has not yet been refunded".
This is not the type of company I would recommend to anyone.

Updating my review following resolution.

I ordered a Hammam Set from Maison Zee on 11 November 2025, sold on a 5–6 week preorder basis.

After hearing nothing for weeks, I contacted them on 8 December for an update. Only then was I told the lead time was actually 6–8 weeks, and I later noticed the delivery wording on the website had been changed after my purchase.

Due to the lack of fulfilment and shifting timelines, I initiated a chargeback. Following this, Maison Zee sent me only half of the set, yet used “proof of delivery” of that partial shipment to dispute the chargeback and retain payment for the full order value.

To be clear: I paid for a set. I did not receive a set.

Partial delivery does not equal fulfilment, and using it as justification to charge in full is misleading and unacceptable.

After multiple unanswered attempts to resolve this, I proceeded with a County Court claim. A judgment was issued in my favour (claim 794MC450).

The remaining balance was only paid after further follow-ups following the judgment.

While I have now received the full amount owed, the process to get there was unnecessarily long and required legal action, which should not be needed for a straightforward refund.

I would strongly caution others against preorders unless you are prepared for delays and potential disputes.